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‘A Little Extra Service’ Raises Customer Satisfaction and Lowers Costs

White Paper Published By: Oracle
Published:  Mar 04, 2014
Type:  White Paper
Length:  2 pages

Here we outline best practices for providing ‘a little extra service’ that saves your company money and drives high customer satisfaction at the same time. First, we discuss the web self-service foundation needed to funnel the right questions into chat and email support. Second, we detail live chat and email management support strategies. Finally, we share practical next steps for getting started.

Tags : 
oracle, customer satiiffaction, mobile computing, mobile workers, productivity, service management

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