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Creating a Superior Customer Experience Online

White Paper Published By: Oracle
Oracle
Published:  Mar 04, 2014
Type:  White Paper
Length:  13 pages

As Americans spend an increasing amount of time on the internet, they’re demanding a more positive, intuitive, and instant online experience—each and every time. In short, they expect the time they invest in the Web to be worth every millisecond devoted to it. Likewise, business leaders know that every visit to an organization’s Website affects the way consumers view their companies as a whole. Thus, each online interaction must be better than good and, at best, generate positive buzz. Just one negative experience, after all, can generate a negative buzz heard around the world.



Tags : 
oracle, oracle cloud service, customer experience, self service, web experience, web services, project management, service management

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