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Improve Contact Center Performance With Global Analytics-Driven Routing

White Paper Published By: Broadsoft
Published:  May 25, 2017
Type:  White Paper
Length:  3 pages

In today’s increasingly competitive global economy, does your company have the tools to manage contact center performance globally?

Read this whitepaper to learn how companies can utliize a Global Analytics-driven Routing strategy to:

  • Intelligently route callers to the best agents to improve outcomes
  • Centrally manage routing rules regardless of where the agents are physically located 
  • Dynamically drive routing strategies that adjust in real-time based on analytics
  • Manage contact center operations with real-time dashboards
  • Gain instantaenous visibility and control over global call traffic

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