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Create A Mobile-Ready Customer Service Strategy

Oracle APAC ZO OD Prime Volume CX ABM Leads June 2017
Published:  Jul 18, 2017
Type:  White Paper
Length:  12 pages

Mobile is undoubtedly changing both our personal and professional lives. Customer service organizations should decide on a strategy to bridge the gap between mobile behavior and customer service. This requires a strategic review of value drivers, combined with a tactical search for relevant use cases.

Don’t fall in the “we need an app for everything” trap — some users need big screens, some users don’t. Some need a rich experience, others just need basic functions. Your strategy must take all of these dynamics into consideration.



Tags : 
data search, mobile devices, customer service, organization optimization, employee expectations, opportunities, global oracle data centers, data center traffic, customer interaction

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