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Modernizing Customer Service for the Digital Economy

White Paper Published By: Service Now
Service Now
Published:  Feb 09, 2018
Type:  White Paper
Length:  11 pages

Improving customer service is among the top priorities for most businesses, and for good reason. Studies show that a 5% increase in customer loyalty can increase profits by up to 95%. Also, acquiring a new customer is anywhere from five to 25 times more expensive than retaining an existing one.

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