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Frost & Sullivan: Customer Engagement is Ripe for Change

White Paper Published By: Genesys
Genesys
Published:  Feb 22, 2018
Type:  White Paper
Length:  8 pages

 Is Your IT Team Ready to Enable Digital Transformation?

Customers want fast access to information and immediate problem resolution on any device, from any location, at any time. It’s up to IT to build the foundation for this digital transformation that is increasingly becoming more cloud-based.

An omnichannel contact center platform gives you a single, integrated view of the entire customer journey. And as a cloud-based solution, IT has the flexibility to deploy advanced features fast and cost-efficiently.

Read this white paper from Frost & Sullivan for a pragmatic approach to:

  • Identify process changes and goals with lines of business
  • Benchmark your current infrastructure and technology gaps
  • Consider cloud omnichannel solutions for easier deployments and simple scalability



Tags : 
frost & sullivan, customer engagement, contact center, omnichannel

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