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Ovum Decision Matrix: Selecting a Multichannel Cloud Contact Center Solution, 2017-18

White Paper Published By: Genesys
Genesys
Published:  Feb 27, 2018
Type:  White Paper
Length:  36 pages

With all the options in the rapidly changing marketplace for cloud-based contact centers, itís a challenge to find the right solution for your business. 

Easily compare the leading contact center solution vendors in the Ovum Decision Matrix: Selecting a Multichannel Cloud Contact Center Solution, 2017-18, based on their ability to offer full voice call routing and multichannel customer service in the cloud.

Learn why Genesys has been positioned as a leader who has solutions for businesses of all sizes and in all industries around the world. 

Read the Ovum Decision Matrix to:

  • Compare cloud contact center solutions based on the strength of their technology platforms
  • Contrast vendors on their ability to handle multichannel customer interactions and connect with customer and company data through analytics
  • Understand each vendorís market impact and why Genesys was chosen as a leader



Tags : 
ovum, multichannel cloud contact center, contact center, decision matrix

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