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Published By: LogMeIn     Published Date: Feb 27, 2018
24/7 Self-Service Support Center: Bold360 ai’s 24/7 context driven support center was implemented, allowing users to instantly discover relevant content from the smart knowledge database. Dynamic FAQs displayed trending topics in real-time to speed up customer resolution and discoverability. Real-Time Customer Analytics highlight unanswered questions, giving Premium Credit instant visibility of missing topics, questions driving ticket volume, and more.
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customer, support, faq, credit
    
LogMeIn
Published By: CA Technologies EMEA     Published Date: Apr 10, 2018
With high user expectations shifting faster than ever, the software landscape is evolving at a feverish pace to deliver higher–quality software—and testing must be able to keep up. CA has worked with Paul Gerrard, Principal, Gerrard Consulting, to identify some of the new challenges that the digital economy presents for testing, and the trends that have emerged to meet them. We cover some of these topics in this e–book.
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CA Technologies EMEA
Published By: Cornerstone OnDemand     Published Date: Apr 16, 2018
Do you believe that your company could use a talent management initiative? Need help making the case to a business leader? This asset will help you prepare by giving you tips on topics such as: • Thinking like an executive • Identifying talent-related challenges • Assigning metrics to ensure accountability Interested in learning more about building your business case? Download “6 Steps to Making the Case for Talent Management.”
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Cornerstone OnDemand
Published By: Microsoft Azure     Published Date: Apr 11, 2018
What you need to know now about moving your enterprise to a cloud computing strategy In the second edition of the Enterprise Cloud Strategy e-book, we've taken the essential information for how to establish a strategy and execute your enterprise cloud migration and put it all in one place, so you can quickly understand topics like: What to consider when choosing between hybrid, public, or private cloud environments How cloud reduces costs, and even benefits on-premises computing New analytics and IoT capabilities Security and compliance considerations This valuable asset for IT and business leaders provides a comprehensive look at moving to the cloud, as well as specific guidance on topics like prioritizing app migration, working with stakeholders and cloud architectural blueprints.
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Microsoft Azure
Published By: SAP     Published Date: Nov 17, 2016
Culture has become one of the most important business topics of 2016. CEOs and HR leaders now recognize that culture drives people's behavior, innovation, and customer service: 82 percent of survey respondents believe that "culture is a potential competitive advantage." Knowing that leadership behavior and reward systems directly impact organizational performance, customer service, employee engagement, and retention, leading companies are using data and behavioral information to manage and influence their culture.
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sap, human resources, employee, deloitte, culture
    
SAP
Published By: LifeSize, a division of Logitech     Published Date: Sep 08, 2015
WebRTC, web real-time communications, is one of the hottest topics in the video communications industry, and for good reason. In a nutshell, WebRTC enables a user to connect over video without having to download a software client or plugin, and no username or password is required. Basically, all you need is a webcam, an Internet connection and the right browser (for example, the latest versions of MozillaŽ or Chrome™), and you can connect over video with colleagues, partners, vendors and customers.
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web browser, video conferencing, communication, web apps, business intelligence, productivity
    
LifeSize, a division of Logitech
Published By: Oracle     Published Date: Feb 24, 2015
Content marketing is driving the way marketing organizations are engaging their audiences. In our consumer-empowered world, it’s become more difficult for marketers to cut through clutter and a lot more challenging to garner loyalty with their audiences. That’s why smart content delivered in context will make you stand out in the crowd. Read the modern marketing essentials guide on Content Marketing now.
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oracle, marketing cloud, essentials, content, strategy, business objectives, target audience, engagement, metrics, topics, categories, demand, promotion, data, awareness, sales, retention, application integration, analytical applications, business intelligence
    
Oracle
Published By: Tenable     Published Date: Feb 05, 2018
Ready, set, collaborate, automate – a mindset change for strengthening security. Industry research suggests there is significant interest in making DevOps more secure. In fact, Gartner reports "by 2021, DevSecOps practices will be embedded in 80% of rapid development teams, up from 15% in 2017." To help you effectively integrate security into your organization’s DevOps practice, Tenable encourages you to read the Gartner report, “10 Things to Get Right for Successful DevSecOps.” Loaded with specific detailed recommendations, the report covers topics including: - Integrating security and compliance testing seamlessly into DevOps processes - Scanning for known vulnerabilities and miscongurations in all open-source and third-party components - Scaling infosec into DevOps by using a security champion model
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secure devops, gartner, analyst report, container security
    
Tenable
Published By: Tenable     Published Date: Mar 07, 2018
Includes 5 tips for bridging the DevOps InfoSec gap. Across industries, in the public and private sector alike, the benefits of DevOps are undeniable: speed to market, improved service delivery and cost savings. At the same time, DevOps can create security blind spots that impact an entire enterprise. To understand why this happens and learn how you can bridge the gap between security and development, read: Information Security in the DevOps Age: Aligning Conflicting Imperatives. Topics covered include: - Rethinking the role of security - Shifting security left by focusing on code quality and prevention - Blind spots in containers and open source components - 5 tips for bridging the DevOps infosec gap Written by CyberScoop, this paper offers practical advice for DevOps and InfoSec professionals who want to realize the benefits of accelerated software development without jeopardizing enterprise security.
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secure devops, container security, docker, infosec
    
Tenable
Published By: Tenable     Published Date: Mar 07, 2018
"Learn how you can accelerate development and strengthen security – without disrupting your operations. Organizations that effectively meld DevOps and InfoSec can shift security from an afterthought to an integrated, automated, and proactive practice. By reading this paper from IDG, you’ll learn three reasons why DevOps is a game-changer for security and steps you can take foster a more collaborative and proactive approach to securing your enterprise. Topics covered include: - Adapting security testing tools and processes to the developer - Automating security into the CI/CD toolchain - The impact of secure DevOps on your bottom line - Increasing security awareness and commitment across teams This paper provides high-level guidance for DevOps and InfoSec professionals seeking collaborative, efficient approaches for strengthening application and information security."
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secure devops, container security, docker, infosec
    
Tenable
Published By: Websense     Published Date: Jan 25, 2013
“Is this email a phish or is it legitimate?” That’s the question that employees — and executives in particular - read this white paper to learn guidance on how to recognize advanced threats and protect yourself from them.
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phishing, targeted attacks, websense, security, scams, defence, key topics, security guidance, data management, data center
    
Websense
Published By: Websense     Published Date: Jan 25, 2013
In this whitepaper, we provide guidance and clarity to help you implement a DLP control that is practical, efficient, and effective. Learn about 4 key topics of data breaches, potential vendors, 9 step framework and other best practices.
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websense, data loss prevention, executive guide, data loss, practical guide, 4 topics, potential vendors, it management, data management, data center
    
Websense
Published By: KeyBank Commercial Banking     Published Date: Aug 31, 2017
When it comes to the middle market, Key has a dedication like no other bank. Our commitment and focus allow us to deliver relevant, actionable, and tailored solutions for middle market companies. As part of this commitment, KeyBank conducts quarterly surveys with middle market executives. These surveys help us discover overall industry sentiment on topics of importance to you. We believe that the more we know, the better we can serve you. Check out what leaders are saying about their outlook on the U.S. economy, expansion plans, and their thoughts on changing healthcare policy when you read our latest quarterly report.
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middle market, us economy, economic outlook, business acquisitions, business acquisitions, business expansion
    
KeyBank Commercial Banking
Published By: Oracle     Published Date: Aug 08, 2013
Social media is transforming customer care and should be considered a strategic vehicle for delivering excellent customer experiences. A majority of social conversations are ‘noise’, however, there are topics that are relevant to different parts of the organization. When the topic is customer-service-related, most organizations are ill-equipped to deliver the level of support needed resulting in a splintered, disjointed customer experience. Get your free copy of “Customer Care in a Social World” whitepaper where you will learn: • Three qualifications needed for a social-enabled contact center • To identify the stage of social-enablement for your contact center
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customer care, social world, oracle, crm, social media, knowledge management, data management
    
Oracle
Published By: Oracle     Published Date: Aug 15, 2013
Social media is transforming customer care and should be considered a strategic vehicle for delivering excellent customer experiences. A majority of social conversations are ‘noise’, however, there are topics that are relevant to different parts of the organization. When the topic is customer-service-related, most organizations are ill-equipped to deliver the level of support needed resulting in a splintered, disjointed customer experience. Get your free copy of “Customer Care in a Social World” whitepaper where you will learn: • Three qualifications needed for a social-enabled contact center • To identify the stage of social-enablement for your contact center
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customer care, social world, oracle, crm, social media, enterprise applications
    
Oracle
Published By: Adobe     Published Date: Aug 05, 2014
In 2014, there will be more than 2 billion smartphones global. Mobile is becoming not on the new digital hub but also the bridge to the physical world. That's why mobile will affect more than just your digital operations- it will transform your entire business. 2014 will be the year that companies increase investments to transform their business with mobile as a focal point. This fifth annual mobile trends report highlights new mobile trends that we expect to see this year as well as some over hyped topics that we believe will fail to provide real business value in the short term.
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forrester, mobile trends, mobile, digital operations, business value, smartphones, enterprise applications
    
Adobe
Published By: IBM APAC     Published Date: Jun 13, 2017
In this e-book, we look at the key topics CIOs have outlined as their priorities and discover how solutions from IBM and SAP can help CIOs achieve them.
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digital transformation, cio, ibm, sap, c-suite
    
IBM APAC
Published By: Keas     Published Date: Sep 17, 2013
Keas surveyed more than 100 Human Resource Executives across the United States via an online survey between July 31 and August 16, 2013. This survey tracked HR executive opinions on HR topics and plans and priorities for the 2014 calendar year. The survey revealed health and wellness programs are taking center stage in employee engagement and retention. With healthcare costs and obesity-related diseases on the rise and wellness incentives baked into the Affordable Care Act (ACA), this will be the first year health will play a major role in health benefits as organizations integrate preventative care programs to manage costs.
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health and wellness, wellness programs, health and wellness programs, aca, affordable care act, hr trends
    
Keas
Published By: HP - Enterprise     Published Date: Sep 16, 2013
This paper touches upon the following topics: -Critical vulnerabilities are on the decline, but still pose a significant threat -Mature technologies introduce continued risk -Mobile platforms represent a major growth area for vulnerabilities -Web applications remain a substantial source of vulnerabilities -Cross-site scripting remains a major threat to organizations and users -Effective mitigation for cross-frame scripting remains noticeably absent
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internet security, intrusion detection, intrusion detection/ forensics, intrusion prevention, mobile security, network security appliance, security, security policies, technology security, web service security, vulnerability management, networking, application security, phishing, security management, security monitoring, security solutions, network security
    
HP - Enterprise
Published By: UL EduNeering     Published Date: Jul 05, 2012
This paper summarizes the results of a quantitative benchmarking survey to over 200 Life Science organizations. The study identifies the key compliance and performance improvement training topics they had addressed in 2011 along with key issues for 2012.
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fda, gmp, gcp, gxp, cms, osha, qsr, 21 cfr part 11, regulatory compliance, pharmaceuticals, medical device, good manufacturing practices, quality system regulation, online compliance training, part 11 compliance, fda part 11 compliance, iso 13485, quality management system, life science, health care
    
UL EduNeering
Published By: Teradata     Published Date: Jan 30, 2015
It is hard for data and IT architects to understand what workloads should move, how to coordinate data movement and processing between systems, and how to integrate those systems to provide a broader and more flexible data platform. To better understand these topics, it is helpful to first understand what Hadoop and data warehouses were designed for and what uses were not originally intended as part of the design.
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teradata, data, big, data, analytics. insights, solutions, business opportunities, challenges, technology, framework, apache, hadoop, architecture, warehouse, optimization, security, scalability, consistency, flexibility, data management
    
Teradata
Published By: BMC Software     Published Date: May 28, 2014
"In the paper, “Integrate Big Data into Your Business Processes and Enterprise Systems” you’ll learn how to drive maximum value with an enterprise approach to Big Data. Topics discussed include: • How to ensure that your Big Data projects will drive clearly defined business value • The operational challenges each Big Data initiative must address • The importance of using an enterprise approach for Hadoop batch processing
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it management
    
BMC Software
Published By: mindSHIFT     Published Date: Nov 29, 2007
Unlike email, instant messages (IMs) do not allow group communication; nor do they persist -- you can't hold on to them for as long as you wish. Persistent group chat, however, allows businesses to organize persistent dialogue around business-critical topics, and keep them for easy retrieval later.
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collaboration, communication, project management, instant message, instant messaging, collaborate, discussion, communicate, mindshift, best practices, intranets, messaging, productivity
    
mindSHIFT
Published By: Intralinks     Published Date: Apr 13, 2015
They say content is king. But if your content isn’t protected, it’s a king with no clothes. The proliferation of mobile devices in the workplace, and the availability of cloud services designed for consumers, can lead to improper sharing of corporate data. Information that leaves your firewalls can live forever, and without adequate protection, can end up in the wrong hands. This report by Ovum takes a look at the challenges of information security and explores how a new generation of Information Rights Management (IRM) technology directly addresses the most critical concerns. Key topics include: • The threat posed by Dropbox and other consumer-grade FSS providers • The need for lifetime control of information and content • The ability to perform audits, and locate files, anywhere, and who accessed them • How next-generation IRM technology is available to add a new layer of security to every file
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Intralinks
Published By: Jamf     Published Date: Mar 20, 2018
The word is out. Apple has officially arrived in the enterprise. Once thought of as only for consumers, Apple has not so quietly created a $25 billion enterprise business — with no signs of slowing. If you want to join the Apple at work movement, but have questions yourself about security best practices or, more likely, need to alleviate the security concerns of your executives or information security team, we can help. Topics covered include: How the Apple ecosystem is structured How Apple management differs from Windows What security features are unique to the Apple ecosystem What to consider when adding new Apple devices What Apple integrations are available to leverage what you already have
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Jamf
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