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Published By: Avaya     Published Date: Jun 15, 2016
Engage everywhere to improve everywhere Two out of three executives under the age of 35 are frustrated by technology at work, but believe they can be more productive with information sharing, and that better communications will positively impact business growth. Find out how else the digital revolution is impacting midsize businesses.
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technology, productivity, communications, best practices, digital, business intelligence
    
Avaya
Published By: Avaya     Published Date: Jun 15, 2016
Build a better midsized business without borders Empower your employees — through business collaboration and communications solutions like video, audio and web collaboration — to help grow revenues, improve customer loyalty, and boost productivity. Learn more in this white paper.
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business, business collaboration, communications, best practices, productivity, network management, collaborative commerce
    
Avaya
Published By: Cisco     Published Date: Sep 21, 2017
For all of the ways video conferencing is better than audio conferencing, it has unlocked a whole new cast of characters that everyone has seen by now. Read on to find out how video can improve and simplify communication.
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collaboration, video conferencing, communication, conferencing, audio conferencing
    
Cisco
Published By: Oracle     Published Date: Aug 08, 2013
Today’s consumers expect better. They expect better service, better products and better communication with companies. But to have a single, seamless conversation with every customer across multiple channels, companies can no longer rely on outdated contact centers.
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contact centre, crm, oracle, channels, knowledge management, data management
    
Oracle
Published By: Oracle     Published Date: Aug 15, 2013
Today’s consumers expect better. They expect better service, better products and better communication with companies. But to have a single, seamless conversation with every customer across multiple channels, companies can no longer rely on outdated contact centers.
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contact centre, crm, oracle, channels, enterprise applications, data management
    
Oracle
Published By: Avaya     Published Date: Dec 18, 2013
It is a business maxim that the more a company knows about its customers and what they want, the better its chances of providing them a positive, fulfilling experience. With today’s ubiquitous, convenient communications methods, particularly the use of mobile devices and networks, opportunities for rich customer interactions are flourishing. Whether their interest is pricing, store locations or product support, people increasingly expect information to be available wherever, whenever and however they want it.
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avaya, cem, customer experience management, contact center, mobile, mobile devices, customer interactions, it management
    
Avaya
Published By: Group M_IBM Q1'18     Published Date: Feb 09, 2018
Thrill customers and empower employees with omni-channel, socially-infused digital experiences to drive better business outcomes IBM Customer Experience Suite features rich, integrated capabilities for managing web content, rich-media assets, real-time social communications, robust customer self-service capabilities, business analytics and mobile device delivery IBM Employee Experience Suite enables employees to easily find and share relevant information across multiple platforms, diverse geographies with multiple languages, and within the context of business applications
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digital experience, ibm, software
    
Group M_IBM Q1'18
Published By: Avaya     Published Date: Mar 04, 2016
Engage everywhere to improve everywhere Two out of three executives under the age of 35 are frustrated by technology at work, but believe they can be more productive with information sharing, and that better communications will positively impact business growth. Find out how else the digital revolution is impacting midsize businesses >
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technology, business optimization, communications, engagement management, network management, best practices, business intelligence, business process automation
    
Avaya
Published By: Silverpop     Published Date: Sep 19, 2011
To gain a better understanding of how today's marketers are using-and plan to use-various mocial mediums to communicate with customers, Silverpop polled more than 500 online marketers regarding their use of social, email, mobile and local forms of communication.
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silverpop, marketing, customer communication, social media
    
Silverpop
Published By: Citrix Systems     Published Date: Apr 15, 2016
Deliver secure, high-performance unified communications for your organization with Citrix XenApp or XenDesktop and the HDX RealTime Optimization Pack for Skype for Business—the only Microsoft-endorsed solution for delivering Skype for Business in a virtual environment.
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citrix, skype for business, xenapp, xendesktop, better communication, best practices, collaboration
    
Citrix Systems
Published By: LogMeIn Rescue     Published Date: Oct 21, 2013
This paper conveys how the pressure to increase customer satisfaction metrics with less funding will increase as companies look for new ways to differentiate their services and reduce customer churn. To get ahead, customer support organizations must maintain a focus on using the right measures of success. They need to empower agents to support more customers better, providing them with multiple, integrated communications channels, and they need to be dedicated to delivering the best customer experience regardless of the support request.
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logmein, customer experience, customer support, support, support desk, remote support, remote support technologies, remote support solutions
    
LogMeIn Rescue
Published By: Aberdeen Group     Published Date: Oct 19, 2011
A true 360 degree view of the customer is a win-win situation for all parties involved: buyers benefit from better service and efficiency, and sellers derive improved loyalty and, inevitably, more repeat business from established customers. This report will explore how Best-in-Class companies take a holistic approach to providing a complete, accurate and integrated view of customers to improve satisfaction and retention without losing sight of customer profitability. As a result of these strategies, companies with more accurate and timely information about their prospect or customer can more efficiently respond to communications, ensure customer satisfaction with better service, and drive toward a larger lifetime value of each account, customer or client.
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aberdeen, technology, customer, up-sell, best in class companies, communications, customer satisfaction, business intelligence
    
Aberdeen Group
Published By: Cisco     Published Date: Jul 11, 2016
IoT impacts every business. Mobile and the Internet of Things will change the types of devices that connect into a company’s systems. These newly connected devices will produce new types of data. The Internet of Things will help a business gain efficiencies, harness intelligence from a wide range of equipment, improve operations and increase customer satisfaction. IoT will also have a profound impact on people’s lives. It will improve public safety, transportation and healthcare with better information and faster communications of this information. While there are many ways that the Internet of Things could impact society and business, there are at least three major benefits of IOT that will impact every business, which include: communication, control and cost savings. Read to learn more!
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Cisco
Published By: XO Communications     Published Date: Apr 13, 2015
Enterprise communications is at a critical juncture. Employees require the very best mobility and collaboration tools while IT struggles with tight budgets and lean staffing. Read this paper to learn about these looming challenges and how hosted PBX with Unified Communications can help you address these issues, paving the way for better enterprise communications.
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XO Communications
Published By: 8x8 Inc.     Published Date: Feb 13, 2017
The right contact center solution should integrate tightly with your CRM solution and add value to it. Your contact center software should be able to capture all email, chat and standard telephone interactions and link them to the customer records database. Not only does this ensure continuity in all your customer communications, it gives the CRM database more information to use in constructing a better picture of your customers’ behavior. So how do you choose the right contact center for your organization? Following are three examples of forward-thinking businesses that found the right answer with cloud communication technology.
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contact center, crm, telephone interactions, communications
    
8x8 Inc.
Published By: GoToMeeting     Published Date: Oct 08, 2013
Online meetings are like cars – they are everywhere nowadays, but not everyone knows how to drive them effectively. The best way to get better at online meetings is to participate in more of them. This brief by Gihan Perera, founder of First Step Communications, provides 10 practical tips for keeping control of your online meetings.
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meetings, control, online meetings, management, productivity, employee performance, project management
    
GoToMeeting
Published By: Spok     Published Date: Sep 26, 2015
Hospitals and health systems around the globe are looking at everything from tighter supply controls to energy efficiency initiatives as ways to cut costs and save money. Another avenue being evaluated more closely is communications.
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internetworking hardware, ip networks, ip telephony, collaboration, messaging, sarbanes oxley compliance, human resources services
    
Spok
Published By: Avaya     Published Date: Nov 27, 2017
Midsize businesses are better equipped to compete in today’s extremely competitive marketplace when they take advantage of cloud technology. Unified communications and collaboration offerings are a critical component that can add value when migrated to the cloud.
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Avaya
Published By: Ring Central     Published Date: Aug 28, 2013
Nothing is more important to business success than communicating professionally and promptly with customers and colleagues. The way businesses communicate and handle incoming calls, and everything from faxes to conference calls, affects public perception of the company. Evolving businesses can better serve customers and enhance the way employees work by adopting the most readily available and affordable technology. In today’s world, leading edge communication begins and ends with a high-speed Internet-enabled, cloud-based, IP-connected phone service from RingCentral.
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cloud based system, business phone system. cloud based, telecom, business process, business communications, corporate communications, enterprise applications
    
Ring Central
Published By: Citrix     Published Date: Nov 20, 2012
"The best way to get better at online meetings is to participate in more of them." This brief by Gihan Perera, founder of First Step Communications, provides 10 practical tips for keeping control of your online meetings.
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10 tips, online meeting, citrix, virtual meeting, collaboration, enterprise applications, virtualization
    
Citrix
Published By: RingCentral     Published Date: May 14, 2013
There has never been a better time to shop for a new phone system, due to the growing number of service and equipment options. In today's competitive environment, businsses are looking for ways to lower expenses, eliminate multiple vendors and communication providers, refocus IT staff on other areas of business, and allow employees to easily connect regardless of location and device. Read this white paper to learn what the benefits of cloud based telephony are.
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benefits of cloud based telephony, cloud based telephony, benefits of cloud telephony, it staff, ringcentral
    
RingCentral
Published By: Adobe     Published Date: Apr 13, 2015
This Gigaom Research report aims to help technology decision-makers better understand: - What the modern workforce thinks it needs to succeed in this rapidly changing world of mobile-first communications and new work-collaboration technologies - How IT is supporting those needs and overall corporate objectives - If there are gaps between worker expectations and IT requirements, and how technology buyers can address them Download this Gigaom Research white paper to learn more.
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adobe, modern workforce, platform support, platform productivity, it support, work-collaboration technologies, business intelligence, collaboration
    
Adobe
Published By: Yesler     Published Date: Oct 29, 2014
Today’s B2B buyers are on the hunt for information. Your job as a marketer is to provide them with the content they are looking for - but first you have to know who they are and what they need to know. Get to know your buyers better by building composite profiles that describe their pain points, motivations, definitions of success, preferred communication channels, and more.
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buyer personas, b2b buyers, content marketing, communication channels, content maps, b2b marketing, buyer journey, market research
    
Yesler
Published By: RingCentral     Published Date: Dec 05, 2013
Evolving businesses can better serve customers and enhance the way employees work by adopting the most readily available and affordable technology. Click here to read how leading edge communication begins and ends with a high-speed Internet-enabled, cloud-based, IP-connected phone service from RingCentral.
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internet, ringcentral, ring central, business internet, business phone, cloud phone, cloud computing, cloud services
    
RingCentral
Published By: IBM     Published Date: Oct 10, 2013
To better understand the value that firms are deriving from Unified Communications (UC), the status of its adoption, and the barriers to full implementation, IBM engaged Forrester Consulting to survey network and telecom buyers and reflect upon existing research. Data from this survey, combined with existing research and insights, yields a picture of UC deployment and decision-making in enterprises.
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mobility, business outcomes, unified communications, business communications, ibm, uc deployment, enterprises, research and insight
    
IBM
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