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Published By: WebEx Communications     Published Date: Dec 14, 2007
Based on a survey conducted by ServiceXRG, this paper explores the use and effectiveness of remote support technology across all industry sectors and how companies can take remote support to the next level to significantly improve the support transaction process, reduce service delivery costs and increase solution effectiveness.
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remote support, remote access, help desk, helpdesk, customer support, support, customer experience, customer satisfaction, customer service, online support, webex, customer experience management
    
WebEx Communications
Published By: Computhink     Published Date: Dec 10, 2007
In the arena of corporate governance and compliance, the Sarbanes-Oxley Act (SOX) has commanded considerable attention; in the healthcare industry, it's  HIPAA; similar regulations target the financial services and energy sectors. Organizations can use technology to meet compliance demands in a cost-effective way.
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compliance, computhink, hipaa, sox, sarbox, sarbanes oxley, content management, document management, secure content management, sarbanes oxley compliance
    
Computhink
Published By: Aveksa     Published Date: Dec 07, 2007
Every large enterprise has employees who need some level of access to its critical information resources, and many also provide a wide variety of types and levels of access to contractors, partners, vendors, and customers. Each of these points of access represents a source of potential business and compliance risk.
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access control, access certification, compliant, certification, rules, compliance, governance, risk management, rbac, iam, identity management, access management, identity & access management, identity and access management, aveksa, authentication
    
Aveksa
Published By: Thinksoft     Published Date: Nov 13, 2007
This guide/primer serve as an introductory how-to guide on outsourced software testing for business heads as well as software project managers. It first places testing within the content of total product life cycle and then describes the sequential stages within testing program, and how these stages can run parallel with the other development stages.
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outsourcing, outsourced software testing, software testing, testing vendor, stages in outsourced software testing, product development life cycle, thinksoft, thinksoft global, software outsourcing, quality assurance
    
Thinksoft
Published By: Solarflare Communications Inc.     Published Date: Nov 08, 2007
This paper will highlight the improvements that SolarStorm's virtualization acceleration can provide, not only in networking I/O performance, but also in server efficiency.
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data center, semiconductor, 10 gbe, copper cabling, solarflare, network performance, network performance management, ip networks, twisted pair, untwisted pair, networking, gigabit, ethernet networking, gigabit networking, network management, data center design and management
    
Solarflare Communications Inc.
Published By: ITManagement     Published Date: Nov 06, 2007
Our handy comparison chart lines up the vendors in the market and compares the most important factors in a networking equipment decision.
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networking, network management, switch, ethernet networking, gigabit networking, mbps, gigabit, ethernet, ethernet switch, network management, internetworking hardware, switches, stack, stacking, stackable, infrastructure, itmanagement, it management, tippit
    
ITManagement
Published By: Aventail     Published Date: Oct 26, 2007
The goal of pervasive BI applications is to take the data that produced the back office ROI of more than 400% and deliver it to front-line employees in a form appropriate to their job functions – with similar results. There are thousands of business process steps in a typical enterprise where pervasive BI insights can be added. What are leading companies doing with pervasive BI?
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business intelligence, database, enterprise data warehouse, data mart, data warehouse, data mining, active data warehousing, active data warehouse, informatica
    
Aventail
Published By: Informatica     Published Date: Oct 26, 2007
The goal of pervasive BI applications is to take the data that produced the back office ROI of more than 400% and deliver it to front-line employees in a form appropriate to their job functions – with similar results. There are thousands of business process steps in a typical enterprise where pervasive BI insights can be added. What are leading companies doing with pervasive BI?
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business intelligence, database, enterprise data warehouse, data mart, data warehouse, data mining, active data warehousing, active data warehouse, informatica, data management, data warehousing
    
Informatica
Published By: Technolytics     Published Date: Oct 05, 2007
Recently, a series of cyber attacks on the Defense Department and Defense contractors in the United States as well as the Ministry of Defense and Parliament in the U.K. have created significant cause-for-concern by computer security experts. It is imperative you read this brief and learn how we're all vulnerable and what is being done to prevent these Cyber Attacks.
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spy ops, spy-ops, cyber attack, hacker, hackers, government, internet security, national security, network security, intrusion, intrusion detection, intrusion prevention, trojan, risk management, cyberwarfare, cyber warfare, technolytics
    
Technolytics
Published By: Informatica     Published Date: Sep 28, 2007
Don Tirsell, Senior Director of Product Marketing at Informatica, discusses "complex data," their recent acquisition of Itemfield, and how Itemfield's technology fits into Informatica's overall data integration platform.
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data integration, crm, crm tool, crm tools, customer relationship management, podcast, informatica, itemfield, data integration, data management
    
Informatica
Published By: Informatica     Published Date: Sep 28, 2007
In Informatica's data migration podcast, Arvind Parthasarathi spoke with editorial director, James E. Powell.  He explores "the seven steps", what IT does wrong, what keeps IT from getting started and what one can do to improve the odds of data migration success.
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data migration, podcast, crm, customer relationship management, informatica, data management, data integration
    
Informatica
Published By: Metafuse     Published Date: Sep 26, 2007
In speaking with project managers, directors of operations, vice presidents of professional services, chief financial offers, and other project team members every day, we hear familiar stories repeatedly and there are some trends, or commonalities. This document outlines five of the most common project management challenges.
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project management, document management, project planning, project, enterprise resource planning, erp, planning, metafuse, project insight
    
Metafuse
Published By: Network Engines     Published Date: Sep 21, 2007
Enterprise customers want software applications delivered as server appliances because they help to reduce IT costs and complexity. Appliances provide better performance, security and manageability. Learn from experts, about factors to consider and things to avoid with the appliance delivery model.
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software as an appliance, hardware, server hardware, software appliance, software delivery, software management, enterprise software, software installation, network performance, network engine, network engines, networking, infrastructure, network management, servers, best practices
    
Network Engines
Published By: 6th Sense Analytics     Published Date: Sep 17, 2007
During this podcast, you’ll hear from Thomas Koulopoulos, founder of Delphi Group, managing director of Perot Systems Innovation Labs, and author of Smartsourcing. A widely recognized authority on IT, innovation and the globalization of business, Tom was named one of the industry’s six most influential consultants by InformationWeek magazine.
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offshore, offshoring, outsource, outsourcing, cost, costs, cost savings, spend management, spending, cost efficient, 6th sense, best practices, workforce management, software outsourcing
    
6th Sense Analytics
Published By: Solarflare Communications Inc.     Published Date: Sep 14, 2007
This white paper discusses how utilizing copper cabling in the data center can lead to high performance networking, along with other beneficial features.
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data center, semiconductor, 10 gbe, copper cabling, solarflare, network performance, network performance management, ip networks, twisted pair, untwisted pair, networking, gigabit, ethernet networking, gigabit networking, network management
    
Solarflare Communications Inc.
Published By: Quocirca     Published Date: Sep 13, 2007
A sound IT infrastructure is fundamental to today’s businesses and when that infrastructure fails the consequences can be far reaching. Whether it is business-to-business, business-to-consumer or public sector organizations serving citizens, applications and the services they drive increasingly need to be available all day, every day. Many organizations find it hard to achieve such service levels. This briefing looks at some possible solutions.
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data center, datacenter, data centers, datacenters, data centre, data centres, infrastructure, mission critical, high availability, small business, smb, smbs, outsourcing networking, network management, symantec, quocirca, small business networks
    
Quocirca
Published By: Quocirca     Published Date: Sep 07, 2007
Social Networking tools have proliferated in the recent past, and many individuals are now utilizing such tools as a core part of their day-to-day lives.  If these tools can be harnessed as a means of interaction by the public sector, constituency involvement will rise, while costs can be minimized.
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social networking, blog, blogging, blog marketing, wiki, wikis, wiki marketing, emerging marketing, mashup, mashups, survey, online survey, online panel, quocirca, it management
    
Quocirca
Published By: OneNeck IT Services     Published Date: Aug 24, 2007
ERP Outsourcing for the Mid-Market discusses the nuances of outsourcing and critical success factors for mid-market companies.  Specifically, how companies can effectively select a compatible outsourcing partner who understands both parts of the equation - business and technology - and how to create a governance environment that fosters a successful outsourcing relationship.
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oneneck, erp hosting, erp outsourcing, it outsourcing, it hosting, j.d. edwards, oracle, baan, infor, axapta, microsoft dynamics ax, fusion, outsourcing, governance, outsource, best practices, business process management, workforce management, productivity
    
OneNeck IT Services
Published By: OneNeck IT Services     Published Date: Aug 24, 2007
When Spyder Active Sports offered to pay its IT outsourcing provider more money in return for more services, and the provider not only refused the offer but its service levels continued to go downhill, it was time to look for a new provider. It came down to three potential vendors, however, a number of factors lead Spyder to select OneNeck IT Services.
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oneneck, erp hosting, erp outsourcing, it outsourcing, it hosting, outsourcing, governance, outsource, enterprise resource planning, it services, spyder, sports, it management, workforce management, employee performance, productivity
    
OneNeck IT Services
Published By: Arial Software     Published Date: Aug 22, 2007
Email marketing should be considered a key component of a company’s overall marketing strategy. In the past many companies treated email marketing as an afterthought, failing to devote the talent and resources needed to affect an appreciable return on investment. To get the most out of an ongoing email marketing campaign, a quality team of knowledgeable professionals must be assembled.
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staffing, hiring, marketing, marketing manager, email marketing, email marketing manager, marketing director, staff, hire, leader, arial, arial software, graphic designer, deliverability, newsletter, enewsletter, e-newsletter, email design
    
Arial Software
Published By: Inovis     Published Date: Aug 06, 2007
No enterprise is an island. Goods and services flow in from suppliers. When you include suppliers of wares for raw material extractors, along with recyclers that turn consumer and commercial waste into new raw materials and finished goods, it is a supply chain with no beginning and no end.
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supply chain management, scm, supply chain, supplier, vendor management, vendor selection, communication, collaboration, manufacturing, business process management, business process automation, business process, bpm, bpa, van, vans, edi, electronic data, roi, inovis
    
Inovis
Published By: Onaro     Published Date: Jul 27, 2007
VPs of Infrastructure and Operations are under constant pressure to more rapidly provision infrastructure to support applications, hit cost reduction targets, and maintain or improve application availability for network attached storage. To meet these goals, they are the directors of a carefully orchestrated dance of network, server, storage and datacenter operation teams.
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storage management, storage, san, sans, sanscreen, network management, storage provisioning, network provisioning, network management, data center, datacenter management, data center management, onaro, infrastructure, network attached storage, storage area networks
    
Onaro
Published By: Gold Lasso     Published Date: Jul 13, 2007
There are more than one hundred Email Service Providers (ESPs) selling their services in the market today and all of them are on the hunt for new customers. This white paper identifies what we call, "decision points," factors that make it worth your while to consider finding a new ESP.
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email service, isp, esp, vendor selection, vendors, email marketing, service provider, dns configuration, communication, gold lasso
    
Gold Lasso
Published By: Tripwire     Published Date: Jul 13, 2007
In this whitepaper, you will learn how configuration audit and control can be used effectively to ensure system management productivity, and help reduce costs and sustain configuration viability within the bounds of operational, security and regulatory standards.
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change management models, auditing, configuration management, security, change management, network security, efficiency, productivity, tripwire, cmdb, risk management, audit, risk audit, risk control, configuration control, compliance, tripwire, change control, infrastructure
    
Tripwire
Published By: Gold Lasso     Published Date: Jul 13, 2007
There are more than one hundred Email Service Providers (ESPs) selling their services in the market today and all of them are on the hunt for new customers. This white paper identifies what we call, "decision points," factors that make it worth your while to consider finding a new ESP.
Tags : 
email service, isp, esp, vendor selection, vendors, email marketing, service provider, dns configuration, communication, gold lasso
    
Gold Lasso
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