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Published By: Akamai Technologies     Published Date: Dec 11, 2018
The cyber threat landscape is dynamic and accelerating. The Domain Name System (DNS) is a vulnerability in many organizations’ defenses that malicious actors are increasingly exploiting. The following DNS best practices, when coupled with an enterprise threat protection service, will aid you in identifying, blocking, and mitigating targeted threats such as malware, phishing, ransomware, and data exfiltration.
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Akamai Technologies
Published By: Akamai Technologies     Published Date: Dec 11, 2018
Existing security controls are outmatched — at best static and reactive. Current layers likely aren’t protecting you against all attack vectors, like the vulnerable back door that is recursive DNS. And security mechanisms that frustrate, impede, or disallow legitimate users, devices, or applications will have low adoption rates and/or will curtail productivity. Benign users may even circumvent these processes, further undermining your corporate security posture and creating more gaps in your defense-in- depth strategy. One of the many use cases associated with a zero trust security strategy is protecting your network — and most importantly, your data — from malware.
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Akamai Technologies
Published By: Akamai Technologies     Published Date: Dec 11, 2018
A zero trust security and access model is the solution: Every machine, user, and server should be untrusted until proven otherwise. But how do you achieve zero trust? Read this white paper authored by Akamai’s CTO, Charlie Gero, to learn how to transition to a perimeter-less world in an incredibly easy way, with steps including: • The zero trust method of proof • The vision behind Google BeyondCorpTM • Analysis of application access vs. network access • How to deploy user grouping methodology • Guidance for application rollout stages 1-8
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Akamai Technologies
Published By: Akamai Technologies     Published Date: Dec 11, 2018
Use this step-by-step guide from Akamai’s CTO, Charlie Gero, to build an inclusive and concrete zero trust architecture, intended to help enable safe application access in a cloud-native world. Easily transition to a perimeter-less environment with this prescriptive process, phasing applications in one at a time and reducing your migration risk profile.
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Akamai Technologies
Published By: Workday APAC     Published Date: Dec 11, 2018
SaaS and clourl-enabled ERP systems are the de facto replacement for legacy on-premises ERP systems. Organizations have spent millions on outdated legacy ERP systems over die decades., creating a technical debt that is a nightmare to untangle. Most of these antiquated systems are over 1 0 years old, predate current ecommerce systems, and are not able to work within the digital economy. With the advent of the digital age, businesses need a new digital core that includes Saa5 and cloud-enabled ERP sofrware.
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Workday APAC
Published By: Zendesk     Published Date: Dec 10, 2018
Sus clientes tienen más conocimientos técnicos que nunca y han descubierto que prefieren resolver los problemas y dudas por sí mismos. Estudios realizados por ICMI durante años han confirmado que los clientes prefieren resolver los problemas por sus propios medios y en sus canales preferidos . Además, solo buscan una interacción directa cuando han agotado infructuosamente las opciones de autoservicio. Esta opinión está respaldada por los datos de American Express, según los cuales un 48 % de los clientes prefiere hablar con un representante de servicio de atención al cliente cuando tiene que resolver problemas complicados, pero solamente un 16 % escoge el mismo método de contacto para los asuntos más simples . Este documento tiene un objetivo sencillo: queremos ayudarle a generar un portal unificado que incluya su base de conocimientos, su comunidad y sus clientes. Todo esto se puede hacer con un Centro de Ayuda como Zendesk Guide.
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Zendesk
Published By: Zendesk     Published Date: Dec 10, 2018
El comienzo de un nuevo capítulo de su negocio (ya sea porque quiere penetrar en un segmento de más alta calidad o porque está añadiendo productos y funciones) significa una excelente oportunidad para expandir con inteligencia sus operaciones de atención al cliente. Ya sabemos que los clientes prefieren el autoservicio cuando tienen a su disposición una base de conocimientos. Un informe de Gartner, calcula que los CIO pueden reducir el costo de la atención al cliente en un 25 % o más si se cuenta con la disciplina apropiada de administración de conocimientos. Si ha estado esperando una buena razón para dar el salto hacia el autoservicio, este informe técnico le demostrará cómo usted y sus agentes de hecho ya están realizando las actividades necesarias para ofrecer un autoservicio de primera, día tras día.
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Zendesk
Published By: Zendesk     Published Date: Dec 10, 2018
Actualizaciones, actualizaciones, actualizaciones. Todo el mundo las hace, de modo que pregúntese: ¿debería también su negocio actualizar sus sistemas? Parece como si siempre hubiera una versión más reciente, o un mejor tipo de software. Es cierto que la implementación de sistemas nuevos y mejorados puede ayudar a su negocio a crecer y ahorrarle dinero, pero también es importante saber si de verdad merece la pena hacer la transición al nuevo software. Zendesk recientemente le encargó a Forrester Consulting que realizara un estudio para evaluar el impacto financiero de Zendesk en las organizaciones. Forrester entrevistó a cinco clientes y realizó un análisis financiero. En ese estudio, Forrester expone los beneficios y los costos de la familia de productos de atención al cliente de Zendesk, con resultados que indican que hay beneficios de más de $3,8 millones.
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Zendesk
Published By: Zendesk     Published Date: Dec 10, 2018
Atualizações e mais atualizações. Com todo mundo atualizando, você pode estar se perguntando se sua empresa também deveria atualizar seus sistemas. Parece que sempre há uma versão ou um tipo melhor de software. Ainda que implementar sistemas novos e aprimorados possa ajudar sua empresa a crescer e a economizar dinheiro, é importante saber se o novo software vale a transição. Recentemente, a Zendesk comissionou um estudo da Forrester Consulting, que avaliou o impacto financeiro do Zendesk nas organizações. A Forrester entrevistou cinco clientes e conduziu uma análise financeira. Neste estudo, a Forrester relatou os benefícios e custos da família de produtos de atendimento da Zendesk, e sua análise apontou benefícios de mais de US$ 3,8 milhões.
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Zendesk
Published By: HERE Technologies     Published Date: Dec 06, 2018
More than half the world’s population now lives in towns and cities, putting pressure on current infrastructures. As a fast-growing city, Chicago wanted to harness enormous advances in technology to improve quality of life. It created City Tech Collaborative/City Digital. HERE joined the collaborative in October 2017 and this case study takes a brief look at the solutions it has already worked on, including easing congestion on Chicago Cubs games nights. HERE is one of the largest tech companies in Chicago, with more than 1,100 employees invested in it. They are committed to improving quality of life for themselves, their neighbors and future generations of Chicagoans.
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public sector, urbanization, traffic management
    
HERE Technologies
Published By: Akamai Technologies     Published Date: Dec 05, 2018
DDoS attack size doubled in early 2018 after attackers discovered and employed a new, massive DDoS reflection and amplification method with the potential to multiply their attack resources by a factor of 500K. The attack vector, called memcached UDP reflection, uses resources freely exposed on the internet — no malware or botnet required.
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Akamai Technologies
Published By: HERE Technologies     Published Date: Dec 05, 2018
As map providers move to a highly modular, platform-centric approach, get an understanding of the value being delivered and find out how governments can harness the benefits and apply them across regions to enhance mobility, experiences and safety. In this report by Counterpoint Technology Market Research, learn why the HERE Open Location Platform – described as super-rich and always up-to-date, is a leader in the location data arena.
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public sector, urbanization, traffic management
    
HERE Technologies
Published By: HERE Technologies     Published Date: Dec 05, 2018
HERE was named the world’s leading location platform in 2018 (Source: Ovum), overtaking Google for the first time. Ovum’s Index assesses and ranks the major vendors in the location platform market. According to Ovum: ‘HERE has always scored well on the completeness of its offering, leading on this front for some time. Where it traditionally lagged Google was on the reach of its platform, but this has been steadily improving thanks to the wide range of verticals its platform addresses. An important factor in HERE topping the leader board has been its strong focus on the developer community.’
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public sector, urbanization, traffic management
    
HERE Technologies
Published By: HERE Technologies     Published Date: Dec 05, 2018
The United Nations predicts that by 2050 an additional 2.5 billion people will live in towns and cities, with 90% of this increase happening in Africa and Asia. With congestion already a challenge on many city roads how will we keep our megacities moving and quality of life high for their populations? As the world’s leading location platform in 2018 (Source: Ovum and Counterpoint Research annual indexes) HERE shares location data, insights, tools and services which keep people and traffic flowing through cities and states around the world. This eBook explains how it can help megacities of today and the future.
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public sector, urbanization, traffic management
    
HERE Technologies
Published By: HERE Technologies     Published Date: Dec 05, 2018
HERE was named the world’s leading location platform in 2018 (Source: Ovum), overtaking Google for the first time. Ovum’s Index assesses and ranks the major vendors in the location platform market. According to Ovum: ‘HERE has always scored well on the completeness of its offering, leading on this front for some time. Where it traditionally lagged Google was on the reach of its platform, but this has been steadily improving thanks to the wide range of verticals its platform addresses. An important factor in HERE topping the leader board has been its strong focus on the developer community.’
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location data, transport & logistics, location services
    
HERE Technologies
Published By: BetterUp     Published Date: Dec 05, 2018
"As HR investments become more data-driven, coaching must deliver on its ROI evidence gap. At BetterUp, we’ve created a model that can effectively measure the impact of coaching on the bottom line. Download our paper to learn: - How coaching ROI has been measured in the past, and why these methods are flawed - Which inputs are factored into our ROI algorithm - How we map the ROI of coaching to tangible business results"
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BetterUp
Published By: BetterUp     Published Date: Dec 05, 2018
BetterUp has been one of the most impactful learning and development solutions Logitech has implemented. By working one-on-one with BetterUp coaches, Logitech managers were equipped to better manage their mindsets and ultimately, have developed into stronger leaders. BetterUp can individually touch employees across your entire organization, regardless of their function, team, and location. Senior Director of Learning & Development at Logitech, Jessica Amortegui says, “If you want to significantly increase the impact of your learning and development programs, BetterUp coaching is the way to do it.”
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BetterUp
Published By: Comcast Business     Published Date: Dec 04, 2018
The quick-service restaurant industry continues to be a favorite among consumers who look to the sector for a wide variety of food served quickly and at a low price. The speed and efficiency of QSRs, which include the emergent “fast casual” restaurants, match today’s on-the-go lifestyle of consumers across all ages who often are too busy to cook at home. That said, consumers expect their dining experience at a QSR to be comfortable with conveniences ranging from WiFi connectivity to ordering kiosks and dining area entertainment on large screens or even tableside tablets. They expect the information on menu boards to be accurate and up-to-date and their meal orders to be fulfilled quickly and accurately. Technology is a major enabler in meeting consumers’ expectations while simultaneously helping QSR locations increase operational efficiencies and quality of service.
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Comcast Business
Published By: Comcast Business     Published Date: Dec 04, 2018
The use of data analytics as a driver for increased efficiencies and better customer service is proving valuable across industries. In the QSR space, data analytics is being adopted as a way to help QSRs stay competitive and grab a larger share of the market, as customers increasingly include speed and convenience as important factors in choosing where to eat.
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Comcast Business
Published By: CrowdStrike     Published Date: Nov 28, 2018
Finding out your organization has been breached can be devastating news — knowing how to deal with an intruder that’s broken through your cyber defenses can be even more challenging. This white paper, “You’ve Been Breached — Now What? How to Respond to a Worst-Case Scenario,” offers practical steps IT and security professionals should take after a cyberattack occurs. You’ll receive guidance for both short-term and long-term strategies to help minimize damage, protect sensitive assets and preserve forensic evidence that can help during the investigation and remediation process. This paper also includes recommendations for strengthening your organization’s defenses against a future breach. They are based on decades of experience from CrowdStrike® incident responders who work on the front lines fighting cyberthreat actors every day. Download this White Paper to learn: How to collect and preserve data after a breach so that critical forensic information can be retrieved What sort of int
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CrowdStrike
Published By: CrowdStrike     Published Date: Nov 28, 2018
While many organizations are guarding the front door with yesterday’s signature-based antivirus (AV) solutions, today’s unknown malware walks out the back door with all their data. What’s the answer? This white paper, “The Rise of Machine Learning in Cybersecurity,” explains machine learning (ML) technology — what it is, how it works and why it offers better protection against the sophisticated attacks that bypass standard security measures. You’ll also learn about CrowdStrike’s exclusive ML technology and how, as part of the Falcon platform’s next-gen AV solution, it dramatically increases your ability to detect attacks that use unknown malware. Download this white paper to learn: • How different types of ML are applied in various industries and why it’s such an effective tool against unknown malware • Why ML technologies differ and what factors can increase the accuracy and effectiveness of ML • How CrowdStrike’s ML-based technology works as part of the Falcon platform’s next-gene
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CrowdStrike
Published By: CrowdStrike     Published Date: Nov 28, 2018
The Guide to AV Replacement provides in-depth information from leading security experts that will guide you through each phase of your decision-making process. From the critical elements you need to consider, to how to evaluate and review solutions, you’ll get expert advice that can help you choose a security solution that best fits your organization’s requirements. Before initiating a change from your current AV solution read this guide to learn: • How to plan an AV replacement project and the critical elements to consider • How to measure important factors such as protection, performance and time-to-value when reviewing AV replacement solutions • What prevalent technologies are available and what are the pros and cons of each? • How to measure the efficacy of a solution and what steps you should take to ensure you’re getting accurate results • Why you should consider evaluating CrowdStrike Falcon’s next-gen AV replacement and how it fulfills the criteria outlined in the guide
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CrowdStrike
Published By: CrowdStrike     Published Date: Nov 28, 2018
Learn how fileless techniques work and why they present such a complex challenge. The arms race between cybersecurity vendors and determined adversaries has never been more heated. As soon as a new security tool is released, threat actors strive to develop a way around it. One advanced threat technique that is experiencing success is the use of fileless attacks, where no executable file is written to disk. The 2017 Verizon Data Breach Investigations Report found that 51 percent of cyberattacks are malware-free, so there’s no indication that these attacks will be subsiding anytime soon. Read this white paper to get the important information you need to successfully defend your company against stealthy fileless attacks. Download this white paper to learn: • The detailed anatomy of a fileless intrusion, including the initial compromise, gaining command and control, escalating privileges and establishing persistence • How fileless attacks exploit trusted systems — the types of processe
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CrowdStrike
Published By: HireVue     Published Date: Nov 28, 2018
The holy grail of recruitment is prediction: how well you can predict a candidate’s success based on a limited number of touch points. Game-based assessments provide insight into the best predictor of job performance: a candidate’s cognitive ability. IN THIS EBOOK, YOU’LL LEARN: How game-based assessments increase candidate completion rates while mitigating bias The drawbacks of legacy cognitive testing Why measuring cognitive traits through games was impossible until recently The types of employers who benefit most from a game-based approach to assessment Download the free eBook now
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HireVue
Published By: Sage Software (APAC)     Published Date: Nov 28, 2018
Manufacturing sector has suffered from a disruptive economic climate. One of the most disruptive forces in the global manufacturing sector is the Internet of Things - ‘IoT’. This is forcing change both on and off the floor, making manufacturers think outside of the box. Are you ready to take advantage of what IoT offers? Find out in this whitepaper.
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Sage Software (APAC)
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