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customer satisfaction

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Published By: IBM     Published Date: Jun 25, 2018
Recognizing the shift to a subscription business model required real-time customer support, Autodesk turned to IBM technology to enhance its customer experience. Using Watson Assistant, Autodesk developed a virtual agent to interact with customers, applying natural language processing (NLP) and deep learning techniques to recognize and extract the intent, context and meaning behind inquiries. Quickly resolving easy customer concerns, Watson Assistant is supporting 100,000 conversations per month, with response times 99% faster than before and leading to a 10-point increase in customer satisfaction levels for Autodesk. Find out how Watson Assistant can accelerate your customer support experience. Click here to find out more about how embedding IBM technologies can accelerate your solutions’ time to market.
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IBM
Published By: LogMeIn     Published Date: Jun 13, 2012
Download this report today and learn how companies are leveraging live chat to drive measureable increases in the efficiency and effectiveness of their customer support organizations.
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live chat, customer support, customer service, customer satisfaction, online, digital, sales, ecommerce
    
LogMeIn
Published By: LogMeIn     Published Date: Jul 17, 2012
Within today's competitive environment, where customers are more empowered than ever, organizations are looking to differentiate themselves from the competition and reduce customer churn through improvements in customer satisfaction. A recent Forrester survey found that 86 percent of decision makers rank their customers' experience as one of the top strategic priorities, and that 68 percent want to be customer service leaders in their industry. However, improving customer experience is no easy task. Companies must truly understand their customers, take into consideration the full spectrum of support they demand, as well as span the different channels their clients prefer for support.
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logmein, white paper, technology, customer satisfaction, customer service, customer experience
    
LogMeIn
Published By: LogMeIn     Published Date: Jul 17, 2012
Based on a primary research eort with more than three hundred companies who are active BoldChat customers, this report takes a close look at how live chat is used and measured in support settings.
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logmein, white paper, technology, customer satisfaction, customer service, customer experience, live chat
    
LogMeIn
Published By: LogMeIn     Published Date: Jul 17, 2012
The way in which consumers communicate is evolving; they are rapidly adopting communities, web self-service and social media for both personal and business interactions. Customer support organizations must adapt their strategies in order to provide effective online tools to engage with the customer on the customer's terms.
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logmein, white paper, technology, customer satisfaction, customer service, customer experience
    
LogMeIn
Published By: Oracle OMC     Published Date: Nov 30, 2017
Today’s consumers are demanding: they have become more unforgiving of a poor customer experience and expect interactions on their desktop and mobile devices to be responsive, intuitive, and easy to use. Marketers understand that delivering the most relevant experience is the key to gaining continued satisfaction and loyalty from their digital consumers. Oftentimes, however, when it comes to marketing to consumers there are two dynamics. On one hand you have what consumers say they want out of a customer experience. On the other hand, there is what they actually receive. What they want are experiences that are personalized, contextually relevant, and consistent— regardless of online or offline channel or lifecycle stage. What they too often get, however, are experiences that are disconnected, not contextually relevant, and inconsistent across channels and lifecycle stages.
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Oracle OMC
Published By: Red Hat, Inc.     Published Date: Jul 10, 2012
Is data changing the way you do business?Is it inventory sitting in your warehouse? The good news is data-driven applications enhance online customer experiences, leading to higher customer satisfaction and retention, and increased purchasing.
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it planning, data, data-driven applications, data challenges, data solutions, big data solutions, big data challenges, in-memory databases, web-abpplications, in-memory data grid, nosql, storage nodes, e-commerce applications, social applications, logisitcs applications, trading applications, data scaling, rest, memcached, hot rod
    
Red Hat, Inc.
Published By: LogMeIn     Published Date: Feb 06, 2013
Identify trends is multi-channel service and support with a focus on the increase in live chat and social media.
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customer satisfaction, multi-channel, live chat, social media, organizations, effective, consistent
    
LogMeIn
Published By: LogMeIn     Published Date: Feb 06, 2013
This HDI Research Corner report reveals the findings from 264 support organizations that provide technical support for the services or products used by customers. The data was collected via an online survey from August to October 2012.
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customer satisfaction, support organizations, technical support, products, services
    
LogMeIn
Published By: Splunk     Published Date: Sep 17, 2012
When the IT team determined the need for a new tool, they downloaded Splunk and saw immediate value. Read more about HealthTrans' hard and soft ROIs by integrating Splunk into their IT infrastructure.
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enterprise management associates, claims processing, roi, data management, data storage, security
    
Splunk
Published By: AppNeta     Published Date: Oct 28, 2013
Performance for end users is the metric by which most businesses judge their web applications’ performance: is the responsiveness of the application an asset or a liability to the business? Studies show that users are growing more and more demanding, while average page-loads are getting bigger and bigger. Combine that with frequent releases and cross-business updates, and pretty soon the optimization job is never quite done.
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appneta, application performance, rum, real user monitoring, synthetic monitoring, optimization, application performance management, apm, application operations, synthetic transaction monitoring, javascript, css, ajax, infastructure monitoring, transaction tracing, customer satisfaction, productivity
    
AppNeta
Published By: dynatrace     Published Date: Feb 01, 2013
Studies have shown that poor performance of e-commerce web sites can directly result in loss of revenue, poor customer satisfaction and damaged reputation. This white paper provides an overview to application performance management for e-commerce.
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best practices
    
dynatrace
Published By: Plex Systems     Published Date: Jun 06, 2014
Custom injection-molding manufacturer, Bhar, Inc., needed a system that would enhance its information flow, speed decision-making, and streamline business processes. Seeking a single solution that would do all of this, Bhar chose ERP from the Plex Manufacturing Cloud and boosted efficiency by 30%.
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plex systems, bhar, manufacturing, injection molding
    
Plex Systems
Published By: BI WORLDWIDE     Published Date: Jul 28, 2014
Employee engagement is what happens when companies win over the hearts and minds of employees in ways that lead to extraordinary effort and positive financial results. Engagement has a significant effect on key business outcomes including profitability, productivity, customer satisfaction and retention. Download our infographic to learn how engaging your employees will produce measurable results in your organization.
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bi worldwide, employee engagement, employee recognition, social recognition, employee awards, employer engagement, incentive programs, employee incentives, reward ideas, recognition programs, recognition gifts, engagement survey, rewards and recognition, employee programs, recognition ideas, employee motivation, recognition program ideas, human resources
    
BI WORLDWIDE
Published By: Teradata     Published Date: Feb 04, 2015
How can the 21st century CMO create a cohesive, creative and streamlined marketing department that delivers a better product and message to the customer, leading to an ideal customer experience? This report aims to be a blueprint—a roadmap even—for CMOs who want to build better-integrated marketing teams, increase customer engagement and turn bigger profits, but who find that silos are a persistent, nagging barrier.
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terada, forbes, insights, marketing, silos, roi, customer, satisfaction, integration, brand, vision, experience, message, connected, cooperation, motivate, success, scaling, sales, groups
    
Teradata
Published By: Mitel     Published Date: Dec 15, 2016
As a professional with influence over the customer experience your business provides to your customers, you likely have a sense of which organizations are getting it right, whether they're your direct competitors or sources of inspiration in another line of business. While you can try to mimic, replicate or establish your own benchmarks to measure against based on these success stories, there's nothing more valuable than hearing how it's done directly from the pros. Check out our free e-booklet to learn from six companies that transformed their digital customer experience and saw measurable results in customer satisfaction, operational costs, employee productivity, and more.
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customer experience, sms, email, web chat, social media, mobile, networking
    
Mitel
Published By: OpenText     Published Date: Sep 27, 2017
Many companies today are looking for ways to improve their aftermarket service and support processes, as this is a key way to help improve customer satisfaction levels. Ensuring that field service teams have access to a complete digital representation of a product or piece of equipment can significantly improve the uptime and ongoing maintenance of serviceable products.
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opentext, manufacturing, serviceable products, digital
    
OpenText
Published By: Genesys     Published Date: Jun 13, 2018
Artificial intelligence (AI) can’t replicate the human touch, but it can ease your agents’ burden by handling many simple, repetitive requests. A new Forrester Consulting paper offers a look at the strengths and weaknesses of both AI and humans independently, yet how blending them together can give your customers the seamless end-to-end experience they expect. See how enterprises around the world use AI to improve customer service and uncover new revenue streams, the challenges they overcame, and why a blended solution with live agents makes sense. Download the paper to learn three key recommendations on using AI to improve agent productivity, agent satisfaction, and customer satisfaction.
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artificial intelligence, customer service, agent productivity, recommendations
    
Genesys
Published By: OnBase by Hyland     Published Date: Apr 26, 2017
Sprawl isn’t just a problem for cities. IT sprawl can hurt organizations, too. If left unchecked, multiple systems and platforms can cause inefficiency to rise and customer satisfaction to fall. Instead, think like an urban planner and manage growth with a master plan. In this white paper, see how you can put IT sprawl in its place with a single, scalable information management platform.
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sprawl, applications, content, information, management, systems, cio, hyland, onbase, platform, ecm, infrastructure, repository, hub, enterprise, data, white, paper, storage
    
OnBase by Hyland
Published By: Kronos     Published Date: Sep 20, 2018
Consumer engagement is always top of mind for retailers, however brands are learning the best way to engage omnichannel shoppers at store-level is through its most knowledgable, motivated employees. Taking a lesson from their own consumer engagement strategies, innovative brands are turning to employee engagement initiatives designed to motivate associates, drive productivity, cultivate career paths, and most importantly, create more committed employees eager to drive customer satisfaction.
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Kronos
Published By: Kronos     Published Date: Sep 24, 2018
How retail associates feel about their workplace is more critical than ever to sales, brand image, and customer satisfaction. That’s why retailers who want to stay competitive and relevant to shoppers are using workforce management technology to engage their employees for success. RIS News recently surveyed senior retail executives to learn their views on the value of employee engagement and what they’re doing — or not — to leverage it for stellar business results.
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Kronos
Published By: DocuSign UK     Published Date: Aug 08, 2018
In the last decade, customer relationship management (CRM) platform adoption has increased rapidly to meet the speed of business. Enterprises of all sizes and types are adopting CRMs as the norm. CRMs offer a single source of customer information and reduction in paper. Most importantly, they allow companies to do business more rapidly and with greater agility. Read this eBook to learn how you can extend the value of your CRM system to see increases in operational efficiency, lead conversion, customer satisfaction, and sales revenues.
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DocuSign UK
Published By: Service Now     Published Date: Jan 26, 2018
Customer service is at an inflection point, in both the business-to-consumer and business-to-business sectors. Costs continue to skyrocket as the volume of inquiries increases, even as customer service budgets remain flat. Customer expectations seem to increase by the hour. Make a mistake or fail to resolve an issue quickly, and businesses may quickly see a decline in customer satisfaction and revenue. Download this whitepaper to learn more!
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Service Now
Published By: Epsilon     Published Date: Jun 12, 2012
When marketers become more customer-centric, they not only engender trust, but create dialogue and rewarding relationships that will last for the long term. Put Your Customers First!
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finance, marketing, banking, epsilon, customer relations, customer satisfaction
    
Epsilon
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