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Published By: Microsoft     Published Date: Mar 23, 2018
Expectations for Customer Service continue to rise around the globe. Customers expect more from brands when it comes to convenience, resolution times, and agent expertise. Evolving customer preferences are tightly linked to innovations in digital technology, and brands must embrace both in order to keep pace with heightened expectations. The good news is that brands that can deliver on expectations are rewarded with higher rates of customer retention and loyalty. The Microsoft 2017 State of Global Customer Service survey polled 5,000 people from Brazil, Germany, Japan, the United Kingdom and the United States. We continue to find commonalities along with distinct differences between locals. And though people in all age groups are embracing new digital trends, millennials especially are shaping the way brands need to think about the future of customer service engagement.
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Microsoft
Published By: Genesys     Published Date: Feb 21, 2018
Routing is a fundamental component of your customer experience strategy. True omnichannel routing breaks down channel silos and gathers intelligence upfront through context and data to deliver the personalized, seamless engagement your customers now expect. Learn how you can move beyond single interactions with true omnichannel routing: • Dynamically match customers from any touchpoint, over any channel, to the agent with the optimal insights, skill set and proficiency • Enable seamless transitions between digital self-service and live employee contact • Replace single, random interactions with thoughtfully designed and optimized customer journeys
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contactbabel, contact center, omnichannel, routing, customer experience
    
Genesys
Published By: Group M_IBM Q1'18     Published Date: Feb 09, 2018
The implementation of a distributed order management (DOM) system no longer has to be a daunting endeavor. Gartner surveyed 17 DOM software vendors and interviewed 25 retail clients with recent DOM implementation experience to develop a best practices guide. Read the report to understand the keys to a successful DOMS implementation.
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gartner, order management, supply chain, business application
    
Group M_IBM Q1'18
Published By: LogMeIn     Published Date: Feb 27, 2018
When Facebook released their bot feature, M, the virtual assistant living inside their Messenger platform, it was billed as the next generation of how people connect and interact with the internet. Since then, over 18,000 companies have created their own branded chatbots with the help of Facebook’s platform. Never ones to miss out on a trend, Microsoft, Google and Apple have all been hard at work developing their own integrated chatbot features. Brands of all shapes and sizes, from American Express to 1800-Flowers to Domino’s Pizza, all have their own chatbots, proving the versatility of the concept. As Microsoft CEO Satya Nadella said at the 2016 Build conference, “As an industry, we are on the cusp of a new frontier that pairs the power of natural human language with advanced machine intelligence.”
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LogMeIn
Published By: Microsoft Azure     Published Date: Apr 05, 2018
You’re running a lot of your business on Windows Server today— mission-critical apps, Active Directory, Domain Name Servers, not to mention virtual machines and storage. For more than 20 years, in fact, Windows Server has been the operating system of choice for enterprise workloads.
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Microsoft Azure
Published By: CA Technologies EMEA     Published Date: Apr 10, 2018
La vitesse et l’agilité comptent. Les entreprises sont tous les jours concurrencées par de jeunes start-up numériques qui réussissent à répondre aux nouvelles demandes du marché avant les sociétés bien établies. Malgré des équipes informatiques talentueuses et plusieurs années d’avance dans les domaines de l’architecture et du développement, les approches traditionnelles de développement centrées sur des applications monolithiques ne permettent pas toujours de relever facilement ces défis. Il est tout simplement impossible de mettre rapidement sur le marché des applications qui doivent être maintenues, modifiées et mises à l’échelle sous la forme d’une entité unique par une équipe nombreuse et fortement interdépendante.
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CA Technologies EMEA
Published By: Cornerstone OnDemand     Published Date: Apr 16, 2018
Millennials are officially becoming the dominant demographic in the workforce. This younger generation is looking for more from their company and they're not afraid to jump ship to find it. How can your company meet the demand of a millennial generation and retain top talent? Download our brief and read about 7 practical ideas to help your company boost retention and drive growth.
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Cornerstone OnDemand
Published By: Zynapse     Published Date: Sep 10, 2010
A whitepaper by Ventana Research discusses the need to combine business and technology in a unified approach for MDM implementations in diverse areas.
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zynapse, erp projects, data information, data management, governance, mdm, master data management, odm, business intelligence, data integration
    
Zynapse
Published By: Zynapse     Published Date: Nov 08, 2010
A worldwide leader inSpend Management Software solutions: Zycus. Recognized as one of the Top 3 Global Market Leadersin Spend Management Domain by leading analysts and Industry observers
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zynapse, erp projects, unspsc, data information, data management, governance, mdm, master data management, odm, mmdm, material, business intelligence, web service management
    
Zynapse
Published By: Zynapse     Published Date: Feb 02, 2011
A worldwide leader in Spend Management Software solutions: Zycus. Recognized as one of the Top 3 Global Market Leaders in Spend Management Domain by leading analysts and Industry observers
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zynapse, erp projects, unspsc, data information, procurement, information management, data management, governance, mdm, master data management, odm, mmdm, material, business intelligence, data integration
    
Zynapse
Published By: Entrust Datacard     Published Date: Aug 10, 2016
Entrust’s SSL/TLS Best Practices Guide is a key resource for those charged with SSL (Secure Sockets Layer) and TLS (Transport Layer Security) deployment. In our guide, you’ll find expert advice from the thought leaders at Entrust on SSL/TLS certificate installation, and tips for managing security for optimal performance. Included in the SSL/TLS Best Practices Guide: Certificates and Private Keys Server Configuration Application Protection Enhanced Server Security Domain Protection Advanced Certificates Always-On SSL Our guide is designed to help make SSL/TLS certificate installation easier, so you can use SSL expertly and with confidence.
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Entrust Datacard
Published By: SAP     Published Date: May 18, 2014
In-memory technology—in which entire datasets are pre-loaded into a computer’s random access memory, alleviating the need for shuttling data between memory and disk storage every time a query is initiated—has actually been around for a number of years. However, with the onset of big data, as well as an insatiable thirst for analytics, the industry is taking a second look at this promising approach to speeding up data processing.
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sap, big data, real time data, in memory technology, data warehousing, analytics, big data analytics, data management, business insights, architecture, business intelligence, big data tools, analytical applications
    
SAP
Published By: Dell EMC     Published Date: Nov 03, 2016
Dell EMC Unity™ is modernizing the datacenter, delivering advances that simplify the task of keeping up with growing storage demands. Compared with previous generations of midrange storage, Unity's greater scale, density and simplicity can drive better economics and performance across your entire application portfolio.
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storage, vmware, data protection, domain, encryption, storage management, data integration
    
Dell EMC
Published By: Cisco     Published Date: Dec 08, 2015
The Time for the Hybrid WAN IT has gone through a significant evolution over the past decade. Virtualization has changed the entire face of the data center, the network edge has become predominantly wireless and consumer devices reign supreme. However, one of the few areas of IT that has yet to evolve is the corporate wide area network (WAN). Managing the WAN is something network managers have always struggled with because WAN speeds are typically an order of magnitude, or more, slower than local area networks (LANs).
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cisco, canada, branch infrastructure, hybrid wan, wide area network, networking, it management, wireless, data management
    
Cisco
Published By: Cisco     Published Date: Jun 21, 2016
IT has gone through a significant evolution over the past decade. Virtualization has changed the entire face of the data center, the network edge has become predominantly wireless and consumer devices reign supreme. However, one of the few areas of IT that has yet to evolve is the corporate wide area network (WAN). Managing the WAN is something network managers have always struggled with because WAN speeds are typically an order of magnitude, or more, slower than local area networks (LANs).
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Cisco
Published By: Adobe     Published Date: Mar 21, 2017
Les marketeurs dans le domaine des médias et du divertissement ont toujours joué à un jeu de cache-cache aux enjeux élevés avec leurs audiences, à la recherche de fans à forte valeur ajoutée. Mais dans le monde digital d’aujourd’hui, en constante évolution, les règles ont changé.
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Adobe
Published By: Adobe     Published Date: Mar 21, 2017
Au fil du temps, les marketeurs qui se consacrent aux services financiers ont été témoins de l’émergence et du déclin de bien des stratégies d’acquisition. Les agences physiques dominaient autrefois l’univers des achats.
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Adobe
Published By: Cisco     Published Date: Jan 05, 2015
The technology that powers organizations has undergone several major transitions since the birth of computing. In the 1960s, the mainframe was the dominant compute model, and it gave way to minicomputing about a decade later. In the 1990s, businesses eventually shifted to PC-based computing in the client/server era. This model was eventually supplanted by Internet computing as the dominant compute model. Today, the technology industry finds itself in the midst of the most significant transition ever: the shift to mobile computing.
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mobility, business solutions, cisco, mobile applications, secure mobile
    
Cisco
Published By: Domo     Published Date: Dec 18, 2015
Domo brings data from any system, spreadsheet or application into a single real-time platform. Decision makers can access the data they need, when they need it, without having to wait on any reports. And it completely transforms the way you manage business.
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domo, spreadsheet, system, application, platform, data, software development
    
Domo
Published By: Lenovo     Published Date: Apr 28, 2017
Extreme productivity with X1 mobility: executing your mobile strategy has never been easier! With ThinkPad X1 mobile devices, employees get the freedom to work anywhere with uncompromising performance. And, IT can ensure the devices are extremely secure, easy to maintain, and built to last. Get more details on the Lenovo X1 in this guide!
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lenovo, mobile technology, thinkpad x1, thinkpad x1 mobile, extreme productivity, mobile strategy, secure it, x1 mobility, lenovo x1
    
Lenovo
Published By: Adobe     Published Date: Mar 26, 2018
Welcome to the 2017 Digital Marketing Study. Between March and April 2017, we reached out to 1,165 digital marketers in enterprise companies in the United States, Canada, the United Kingdom, France, and Germany, with an average company size of more than 7,000 employees. We’ve also gathered information and insights from leaders in several industries regarding their specific challenges, priorities, and tactics. In this report, we use this data to help companies at all levels of maturity successfully transform into an experience business. We hope you find it valuable.
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Adobe
Published By: Adobe     Published Date: Apr 23, 2018
KEY FINDINGS 1. Online holiday shopping season in 2017 tops expectations. Online shopping totaled $108.2B during the 2017 holiday season, representing 14.7% growth year-over year ($107.4B, 13.8% growth predicted) 2. The Thanksgiving weekend was one for the record books. Holiday shoppers took full advantage of deep discounts and spent over $19B dollars during the five days between Thanksgiving and Cyber Monday 3. Cyber Monday and Black Friday stay dominant and emerge as mobile mega-days. Cyber Monday was the first day with over $2.0B in mobile shopping alone 4. Big retailers won big, but small retailers competed on key days. The largest retailers saw big holiday season growth while smaller retailers had an advantage during the Thanksgiving weekend, particularly on mobile devices 5. Big markets drive holiday growth. The nation’s largest markets saw big growth, particularly on key days
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Adobe
Published By: Dell and Nutanix     Published Date: Oct 26, 2017
I database rappresentano spesso il motore su cui si basa l'attività missioncritical dell'azienda. Sono alla base di online store, dati riservati e sistemi di gestione dei clienti e una soluzione che supporta livelli elevati di attività del database può rappresentare un grande vantaggio per la crescita aziendale.
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Dell and Nutanix
Published By: Codility     Published Date: Dec 08, 2017
When Fandom initially implemented Codility, the engineering staff half-heartedly attended trainings and didn’t fully buy in to using the platform. The recruiting team, early in its inception, hadn’t built rapport with hiring managers yet either.
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Codility
Published By: Dome9     Published Date: Apr 25, 2018
Organizations continue to adopt cloud computing at a rapid pace to benefit from increased efficiency, better scalability, and faster deployments. As more workloads are shifting to the cloud, cybersecurity professionals remain concerned about security of data, systems, and services in the cloud. To cope with new security challenges, security teams are forced to reassess their security posture and strategies as traditional security tools are often not suited for the challenges of dynamic, virtual and distributed cloud environments. This technology challenge is only exacerbated by the dramatic shortage of skilled cybersecurity professionals.
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Dome9
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