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Published By: Dell EMC     Published Date: May 04, 2018
Handle more orders with faster response times, today and tomorrow. Databases are often the driving force behind a company’s mission-critical work. They power online stores, confidential records, and customer management systems, so a solution that sustains high levels of database work can be a big advantage as your company grows. Download this summary from Dell EMC and Intel® to learn more. • Please add this tagline below the abstract in the same font size and above the trademark line: Intel Inside®. New Possibilities Outside. • Please use this trademark line at the bottom of the landing page: Intel and the Intel logo are trademarks of Intel Corporation or its subsidiaries in the U.S. and/or other countries.
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Dell EMC
Published By: Akamai Technologies     Published Date: Apr 25, 2018
96% of users see app performance as important. A fast mobile app helps your app stand out from the rest to attain for the coveted title of “go-to” app. Download this guide to learn: The new benchmark: User expectation of an app’s response time The five key barriers to mobile app performance How to accelerate APIs and optimize image performance without expensive infrastructure or complex development work How advancements in CDN technology beyond basic caching can help improve performance
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mobile, app, performance, barriers
    
Akamai Technologies
Published By: Akamai Technologies     Published Date: Apr 25, 2018
96% of users see app performance as important. A fast mobile app helps your app stand out from the rest to attain for the coveted title of “go-to” app. Download this guide to learn: The new benchmark: User expectation of an app’s response time The five key barriers to mobile app performance How to accelerate APIs and optimize image performance without expensive infrastructure or complex development work How advancements in CDN technology beyond basic caching can help improve performance
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mobile, app, performance, barriers
    
Akamai Technologies
Published By: Aberdeen     Published Date: Jun 17, 2011
Download this paper to learn the top strategies leading executives are using to take full advantage of the insight they receive from their business intelligence (BI) systems - and turn that insight into a competitive weapon.
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aberdeen, michael lock, data-driven decisions, business intelligence, public sector, analytics, federal, state, governmental, decisions, data management
    
Aberdeen
Published By: Akamai Technologies     Published Date: Apr 25, 2018
96% of users see app performance as important. A fast mobile app helps your app stand out from the rest to attain for the coveted title of “go-to” app. Download this guide to learn: The new benchmark: User expectation of an app’s response time The five key barriers to mobile app performance How to accelerate APIs and optimize image performance without expensive infrastructure or complex development work How advancements in CDN technology beyond basic caching can help improve performance
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mobile, app, performance, barriers
    
Akamai Technologies
Published By: Akamai Technologies     Published Date: Apr 25, 2018
96% of users see app performance as important. A fast mobile app helps your app stand out from the rest to attain for the coveted title of “go-to” app. Download this guide to learn: The new benchmark: User expectation of an app’s response time The five key barriers to mobile app performance How to accelerate APIs and optimize image performance without expensive infrastructure or complex development work How advancements in CDN technology beyond basic caching can help improve performance
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mobile, app, performance, barriers
    
Akamai Technologies
Published By: Akamai Technologies     Published Date: Apr 25, 2018
Keeping your data safe requires forward-thinking approaches to cybersecurity. Learn how you can augment your existing on-premise infrastructure with security measures in the cloud for a more robust web security posture. Download this guide to learn: Why the cloud is critical for web security How real-world DDoS attacks are testing the limits of on-site solutions Discover the questions some vendors don’t want you to ask
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cloud, security, cyber, cloud, web, ddos
    
Akamai Technologies
Published By: Akamai Technologies     Published Date: Apr 25, 2018
Keeping your data safe requires forward-thinking approaches to cybersecurity. Learn how you can augment your existing on-premise infrastructure with security measures in the cloud for a more robust web security posture. Download this guide to learn: Why the cloud is critical for web security How real-world DDoS attacks are testing the limits of on-site solutions Discover the questions some vendors don’t want you to ask
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cloud, security, cyber, cloud, web, ddos
    
Akamai Technologies
Published By: Google     Published Date: Apr 30, 2018
"In a recent global survey conducted on behalf of Google Cloud in association with MIT SMR Custom Studio, respondents were asked: over the last two years, how has your overall confidence in the security of cloud applications and infrastructure changed? The response was encouraging. 74% of respondents have become more confident in cloud security. The age of unthinking fears about cloud security is over. Not only is cloud adoption rising steadily across geographies, industries and job functions, but confidence in cloud security is rising as well — to the point where increased security is a major reason enterprises opt for cloud solutions. Download this report and find out more."
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Google
Published By: Google     Published Date: Apr 30, 2018
"Cloud platforms are rewriting the way that companies work, serving as a vital foundation for digital transformation. Companies should brace for challenges that will need to be met as they transition from in-house systems to hybrid-cloud, multi-cloud, and public-cloud environments. Learn how an open-source strategy and consistent governance will help your company use multi-clouds to compete in the digital world. Download the Harvard Business Review Analytic Services report and find out more."
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Google
Published By: Sage Software (APAC)     Published Date: May 02, 2018
Data overload have burdened practically every largescale enterprise today. It’s vital for competitive enterprise not only to find solutions that will deliver the right data at the right time, but also be confident that the data they are looking at is governed and trusted. Sage Business Cloud Enterprise Management enables businesses to gain real-time access to data and make critical business decisions; achieve a better ROI while reducing IT overhead; automate data integration and deliver a 360-degree view of the businesses; mitigate data security risks and comply with legal regulations. Download this whitepaper and discover how to overcome some common challenges of information overload to increase your business insight and visibility.
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Sage Software (APAC)
Published By: Group M_IBM Q1'18     Published Date: Jan 04, 2018
For data-driven businesses, cloud can be a boon. Data can be found, processed and managed on the cloud without an investment in local hardware infrastructure, but what does that mean to information trust and governance? When data comes from cloud-based sources, IT needs a plan for data integration and security. Download this insightful white paper and learn the four key priorities you must consider when developing your IT strategy to promote good hybrid information governance. Learn the blend of process, organizational and technical enablers that will allow you to move to a hybrid environment with speed and confidence.
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data-driven business, cloud, information trust, information governance, data integration, data security, it strategy
    
Group M_IBM Q1'18
Published By: Evariant     Published Date: Apr 09, 2018
Every consumer or patient call into a health system’s call center is an opportunity to create a highly-personalized experience that ensures patient loyalty and extends patient lifetime value. Healthcare providers have a tremendous opportunity to invest in solutions and processes that can transform their call center into a profit center by driving smarter patient engagement. Yet, the majority of call centers today do not deliver the robust, personalized support capabilities today’s patients and consumers expect, and the current healthcare marketing environment demands. Download your free copy of this eBook to learn how to make the transformation from traditional call center to strategic patient engagement engine that drives growth in patient acquisition and lifetime patient value.
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patient experience, call center, improved care continuum, access center, customer experience, patient journey
    
Evariant
Published By: Groove     Published Date: May 16, 2018
Whether you've been doing account-based sales for a long time or you're just beginning to consider changing your sales strategy, download this infographic to check out our top tips!
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Groove
Published By: Groove     Published Date: May 16, 2018
People who work in sales ops are often the unsung heroes of any given sales organization. But we all know that sales reps and leaders couldn’t close deals and bring in cash without the critical support of sales ops. We interviewed sales ops experts to learn what they’re thinking about to do their jobs better, and compiled a handful of their top tips. Download the infographic to take a look.
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Groove
Published By: Sage     Published Date: May 15, 2018
Your customers won't rave about a simple payment experience. They won’t congratulate you when they can pay for an “online exclusive” product at the till. They won’t talk on social media about the slickness of the online checkout process. But they will make a lot of noise about a bad experience. And your conversion rates and sales will take a hit. These payment niggles have a particularly big impact on hospitality business with ambitious growth targets. Download the Insider’s Guide to catching payment niggles before they become critical concerns.
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Sage
Published By: Black Duck Software     Published Date: Jul 16, 2010
This paper is for IT development executives looking to gain control of open source software as part of a multi-source development process. You can gain significant management control over open source software use in your development organization. Today, many IT executives, enterprise architects, and development managers in leading companies have gained management control over the externally-sourced software used by their application development groups. Download this free paper to discover how.
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open source, development, architects, application development, software development, software testing
    
Black Duck Software
Published By: MobileIron     Published Date: Nov 14, 2017
This paper covers some of the critical security gaps today’s mobile-cloud enterprises must address: • Unsecured devices. Unsecured devices allow users to easily access business data from mobile apps or cloud services simply by entering their credentials into an app or browser on the device. Once on the device, data can be easily compromised or shared with unauthorized, external sources. • Unmanaged apps. These typically include business apps, such as Office 365 productivity apps, that the user has downloaded from a personal app store instead of the enterprise app store. As a result, these apps are not under IT control but can still be used to access business content once the user enters his or her credentials. • Unsanctioned cloud services. Most enterprise cloud services have associated ecosystems of apps and services that integrate using APIs. While the enterprise cloud service might be sanctioned, apps and services from its ecosystem might not be.
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MobileIron
Published By: Genesys     Published Date: Feb 21, 2018
Artificial Intelligence (AI) is staggering in its speed of handling simple requests and automating conversations. But AI solutions are not enough for the best customer experiences. Human emotions sometimes demand the human touch that only live agents can provide. Kate, Customer Experience AI by Genesys, combined with the power of human touch can improve customer experience, empower employees and dramatically reduce costs. This seamless combination of AI technology and humans, or “Blended AI by Genesys,” addresses the entire customer journey for the best possible outcomes. Download the eBook and learn how Kate and Blended AI lets you: • Personalize self-service • Connect customer conversations • Create smart agent experiences • Start small and deploy fast with MicroApps
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artificial intelligence, customer experience, automation, genesys
    
Genesys
Published By: Genesys     Published Date: Feb 21, 2018
Artificial intelligence (AI) can’t replicate the human touch, but it can ease your agents’ burden by handling many simple, repetitive requests. A new Forrester Consulting paper offers a look at the strengths and weaknesses of both AI and humans independently, yet how blending them together can give your customers the seamless end-to-end experience they expect. See how enterprises around the world use AI to improve customer service and uncover new revenue streams, the challenges they overcame, and why a blended solution with live agents makes sense. Download the paper to learn three key recommendations on using AI to improve agent productivity, agent satisfaction, and customer satisfaction.
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forrester, artificial intelligence, consulting, customer experience
    
Genesys
Published By: Genesys     Published Date: Feb 22, 2018
Your customers expect effortless and personalized engagement across all their channels. Delivering exceptional customer service requires the platform, infrastructure, applications and resources to identify, route and switch interactions seamlessly between agents and channels, while keeping relevant data available throughout the customer journey. Download this paper to learn how to: • Transform single interactions into personalized customer journeys • Empower employees with the right set of tools, including a unified desktop • Quickly deploy new technologies, like blended artificial intelligence (AI), bots and virtual assistants to exceed your customers’ rapidly evolving expectations
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contactbabel, contact center, omnichannel, routing, customer experience
    
Genesys
Published By: Genesys     Published Date: Feb 22, 2018
Bots and automation collide with the power of human touch. Artificial Intelligence (AI) is staggering in its speed of handling simple requests and automating conversations. But AI solutions are not enough for the best customer experiences. Human emotions sometimes demand the human touch that only live agents can provide. Kate, Customer Experience AI by Genesys, combined with the power of human touch can improve customer experience, empower employees and dramatically reduce costs. This seamless combination of AI technology and humans, or “Blended AI by Genesys,” addresses the entire customer journey for the best possible outcomes. Download the eBook and learn how Kate and Blended AI lets you: • Personalize self-service • Connect customer conversations • Create smart agent experiences • Start small and deploy fast with MicroApps
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artificial intelligence, customer experience, automation, genesys
    
Genesys
Published By: Genesys     Published Date: Feb 27, 2018
Modern contact centers support a variety of digital channels—email, chat, co-browsing, social, video—over multiple digital touchpoints (web or mobile devices). What they lack is the ability to link interactions in a step-by-step journey to provide a personal, contextual experience for each customer. Download this eBook. Learn how you can: • Design a successful digital customer engagement strategy • Provide agents with a 360-degree view of the customer across all digital channels and voice • Deliver omnichannel experiences that are personalized, context-based, and low-effort
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digital customer service, contact center, digital channel, ebook
    
Genesys
Published By: Genesys     Published Date: Feb 27, 2018
Everyone says they’re “in the cloud,” but most technology leaders would agree that not all clouds are created equal. When evaluating a cloud contact center solution for your business, it’s important to understand the difference between a true Cloud 2.0 application and traditional software, including which features to look for and why those features are important. Download this eBook and learn: • How a true Cloud 2.0 model is built to provide levels of reliability, scalability, flexibility and security that far exceed those of previous generations • The benefits of utilizing a platform built on microservices architecture • How to take your business to the next level with a built to scale cloud contact center platform
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cloud contact center, ebook, cloud 2.0 model, microservices architecture
    
Genesys
Published By: Genesys     Published Date: Feb 27, 2018
What if the cloud could radically improve your customer’s experience, your operations, and your bottom line? There’s a reason why many organizations are taking advantage of the benefits of cloud for contact centers. This eBook, focuses on two profiles for small contact centers, small business and small of large - a small contact center that is part of a much larger enterprise. Get key insights from independent market research that will help you make a case to take your customer communications platform to the cloud. With the right solution, your business can benefit from enterprise-quality capabilities at a price you can afford. And you can realize a return on investment in as little as three months! Download this eBook and learn: • How to calculate ROI and time-to-value in different types of small contact center profiles • What factors to consider when selecting a cloud vendor • Three common myths about the cloud
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ebook, cloud, customer experience
    
Genesys
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In this webinar Black Duck Software (www.blackducksoftware.com), together with representatives of SAP, will review the benefits open source offers to development organizations, the management challenges it presents, and approaches for addressing those challenges.

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