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Published By: Akamai Technologies     Published Date: Apr 25, 2018
APIs are increasingly powering mobile applications, websites, single-page applications, and data sharing. APIs connect across business and technology boundaries—meaning every enterprise has good reason to be developing, delivering, and consuming APIs. Learn more about: How to overcome API latency & traffic spike challenges Options to ensure 100% availability How to design a security stack for your APIs
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api, performance, security, developing, applications, data
    
Akamai Technologies
Published By: Akamai Technologies     Published Date: Apr 25, 2018
APIs are increasingly powering mobile applications, websites, single-page applications, and data sharing. APIs connect across business and technology boundaries—meaning every enterprise has good reason to be developing, delivering, and consuming APIs. Learn more about: How to overcome API latency & traffic spike challenges Options to ensure 100% availability How to design a security stack for your APIs
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api, performance, security, developing, applications, data
    
Akamai Technologies
Published By: Juniper Networks     Published Date: May 04, 2018
Business leaders are eager to leverage new technologies, and IT leaders can't afford to fall behind. Hybrid IT environments take advantage of private and public clouds but need enhanced security, automation, orchestration, and agility.
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Juniper Networks
Published By: APC by Schneider Electric     Published Date: May 04, 2018
While many OEMs are aware of new technologies to make machines more energy-efficient, they are reluctant to make changes due to the perception that it will make their machines more expensive to sell. The constraints of cost reduction, usage of resources and energy reduction are becoming key drivers in the industry as consumers require manufacturers to be more “green”. This paper demonstrates how incorporating sustainable design can add value to their machines and differentiate OEMs from the competition.
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keywords, packaging, oem, smart machines, food & beverage, bottling, conveying, industrial automation, energy, robotics
    
APC by Schneider Electric
Published By: Genesys     Published Date: Feb 21, 2018
Routing is a fundamental component of your customer experience strategy. True omnichannel routing breaks down channel silos and gathers intelligence upfront through context and data to deliver the personalized, seamless engagement your customers now expect. Learn how you can move beyond single interactions with true omnichannel routing: • Dynamically match customers from any touchpoint, over any channel, to the agent with the optimal insights, skill set and proficiency • Enable seamless transitions between digital self-service and live employee contact • Replace single, random interactions with thoughtfully designed and optimized customer journeys
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contactbabel, contact center, omnichannel, routing, customer experience
    
Genesys
Published By: Genesys     Published Date: Feb 26, 2018
PureCloud was designed to simplify the way you manage customer relationships. It’s powerfully simple, fast and intuitive. But you don’t have to take our word for it. Get a better look at the benefits and tools of Genesys PureCloud in a new report by Nucleus Research. For their study, Nucleus examined past and current customer experiences, breadth of functionality and results of use.
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nucleus research, genesys purecloud, genesys, omnichannel, customer experience
    
Genesys
Published By: Genesys     Published Date: Feb 27, 2018
Modern contact centers support a variety of digital channels—email, chat, co-browsing, social, video—over multiple digital touchpoints (web or mobile devices). What they lack is the ability to link interactions in a step-by-step journey to provide a personal, contextual experience for each customer. Download this eBook. Learn how you can: • Design a successful digital customer engagement strategy • Provide agents with a 360-degree view of the customer across all digital channels and voice • Deliver omnichannel experiences that are personalized, context-based, and low-effort
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digital customer service, contact center, digital channel, ebook
    
Genesys
Published By: Genesys     Published Date: Feb 27, 2018
PureCloud was designed to simplify the way you manage customer relationships. It’s powerfully simple, fast and intuitive. But you don’t have to take our word for it. Get a better look at the benefits and tools of Genesys PureCloud in a new report by Nucleus Research. For their study, Nucleus examined past and current customer experiences, breadth of functionality and results of use. From rapid cloud deployment to rolling software updates, PureCloud enables best-in-class customer experiences today and well into the future. Read the full report to learn more about: • PureCloud tools like automated omnichannel routing, social channel management, outbound dialing, integration with other software and analytics and reporting. • Benefits of the platform such as lower costs, increased flexibility, improved time to value, and better workforce optimization. • Current customer success stories and the future of PureCloud.
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nucleus research, genesys purecloud, genesys, omnichannel, customer experience
    
Genesys
Published By: Datastax     Published Date: May 14, 2018
Distributed cloud databases are transforming the way organizations do business. Read this new, informative guide to learn what distributed cloud databases are and why they’re what’s required to power Right-Now Economy applications. You'll also get straightforward yet detailed information on the database requirements for today’s applications, the limitations of relational databases, and the importance of data autonomy in database selection. With Designing a Distributed Cloud Database for Dummies, you'll learn how enterprises can meet and exceed customer expectations by way of modern applications and distributed cloud databases.
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Datastax
Published By: Monotype     Published Date: May 09, 2018
Over the past several years, we’ve seen a huge change in how brands communicate, market, and relate to their customers. Maintaining good brand health and a strong visual identity is essential to developing trust with your customers, meeting them where they are, and keeping up with their expectations. // In our latest eBook, we've highlighted areas you can’t ignore if you want to deliver the experience consumers expect. You’ll find out what’s most important to today’s customers, ways you can prepare for the future, and how type ties it all together. // You'll learn: Why it’s essential to establish a cohesive brand identity across all touchpoints, in whatever region or language your customers demand How customer expectations have evolved and how you can to adapt Why type is an essential tool in responding to these changes and preparing for the future
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branding, marketing best practices, branding best practices, customer experience, global brand, monotype, marketing, design, digital advertising, web fonts, global marketing, emerging marketing, user experience, display advertising
    
Monotype
Published By: Zebra ABM     Published Date: Dec 14, 2017
Meet the demands of your highest-volume POS lanes with Zebra MP7000 next generation multi-plane 1D/2D imager. The MP7000 is loaded with features that take scanning performance and simplicity to the next level, enabling faster-than-ever checkout in cashier-manned and self-checkout lanes, improving cashier productivity, POS throughput and the shopper experience. A smart investment, the MP7000 offers an unmatched industry-best total cost of ownership (TCO) by delivering maximum uptime and minimum power consumption in an easy-to-service design with fewer parts and components. And with Zebra's complimentary powerful management applications, you can remotely manage all of your MP7000s, no matter where they are located.
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scanner, customer, productivity, mp7000, tco, total cost of ownership
    
Zebra ABM
Published By: Workday     Published Date: Feb 27, 2018
Our qualitative study on career management was designed to provide an in-depth understanding of what is happening in the field of career management today, including the reasons why companies undertake programs in this area and the challenges they face in doing so. Qualitative interviews for this report were conducted with senior leaders of global corporations between March 2016 and June 2016. We also interviewed and observed demonstrations of solution providers during this same time frame. Semistructured interviews were conducted via telephone in English. This semistructured approach allowed the research team the flexibility to more deeply explore innovative practices as they arose.
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career, management, global, corporations, solutions, providers
    
Workday
Published By: Tripp Lite     Published Date: May 15, 2018
As wattages increase in high-density server racks, providing redundant power becomes more challenging and costly. Traditionally, the most practical solution for distributing redundant power in 208V server racks above 5 kW has been to connect dual 3-phase rack PDUs to dual power supplies in each server. Although this approach is reliable, it negates a rewarding system design opportunity for clustered server applications. With their inherent resilience and automated failover, high-availability server clusters will still operate reliably with a single power supply in each server instead of dual power supplies. This streamlined system design promises to reduce both capital expenditures and operating costs, potentially saving thousands of dollars per rack. The problem is that dual rack PDUs can’t distribute redundant power to a single power supply. An alternative approach is to replace the dual PDUs with an automatic transfer switch (ATS) connected to a single PDU, but perfecting an ATS tha
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Tripp Lite
Published By: Tripp Lite     Published Date: May 15, 2018
As organizations pursue improvements in reliability and energy efficiency, power design in data centers gets substantial attention—particularly from facilities and engineering personnel. At the same time, however, many IT professionals tend to spend little time or energy on the specific products they use to deliver and distribute electrical power. In?rack power is often considered less strategically important than which servers or databases to deploy, and it is often one of the last decisions to be made in the overall design of the data center. But choosing the right in-rack power solutions can save organizations from potentially crippling downtime and deliver significant up-front and ongoing savings through improved IT efficiency and data center infrastructure management.
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Tripp Lite
Published By: Adobe     Published Date: May 15, 2018
There’s no doubt in the trends. Focusing on the customer experience is at the top of the priority list for most companies. Personalization plays a key role as top organizations strive to make experiences as compelling as possible with the integration of artificial intelligence and cloud-based technology. To understand and prioritize what your next big moves should be, read The Econsultancy 2018 Digital Trends report. Here’s what’s top of mind for the majority of your peers: Increasing digital marketing activities and budgets Investing in well-designed user journeys that facilitate clear communication Valuing creativity and design to differentiate their brands Combining digital skills with technology to improve customer experience
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Adobe
Published By: CA Technologies EMEA     Published Date: May 23, 2018
In his 1966 book “The Psychology of Science,” American psychologist Abraham Maslow tackled the idea that those in the field of psychology needed to approach treatment from multiple perspectives, to take on new ideas, and not just continue using the same theories and techniques created by Freud and his followers so many years ago. Acknowledging that changing your point of view can be difficult, Maslow wrote “[I]t is tempting, if the only tool you have is a hammer, to treat everything like a nail.” We have all had this experience. We get so used to the way things have been done in the past, we sometimes don’t question the reasons for doing them. It may seem curious to refer to psychology in a work on REST and API Design, but it works to illustrate two distinctive points: (1) that all design decisions, regardless of whether they pertain to software or architecture, should be made within the context of functional, behavioral, and social requirements—not random trends; (2) when you only kno
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CA Technologies EMEA
Published By: CA Technologies EMEA     Published Date: May 23, 2018
In today’s application economy, interaction between a business and its customers, partners and employees is increasingly through apps. And omni-channel access to these applications—from anywhere at any time—is dependent on APIs. These APIs provide an interface for developers to code against, and must be robust enough to support ever-growing demand. As a result, APIs are perhaps the most critical technology in digital business design today. APIs sit between your application clients —apps, websites and devices—and application backends. By leveraging APIs, you can securely stretch the boundaries of your enterprise by tapping into a broad array of digital businesses, digital customers and digital devices. But just as important as the API, is the application backend itself. Behind the API, the data access layer and application logic layer are doing the heavy lifting—implementing business rules, maintaining data consistency and managing interactions with various data sources. These three com
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CA Technologies EMEA
Published By: CA Technologies EMEA     Published Date: May 23, 2018
Nel suo libro Psicologia della scienza, pubblicato nel 1966, lo psicologo americano Abraham Maslow analizzò la teoria secondo cui coloro che operavano in ambito psicologico necessitavano di un approccio alla cura da più punti di vista per favorire la genesi di nuove idee, senza limitarsi a utilizzare le stesse teorie e le medesime tecniche create da Freud e dai suoi seguaci in un passato ormai remoto. Partendo dal presupposto che può risultare difficile cambiare il proprio punto di vista, Maslow scrisse: "[...] La tentazione, se l'unico strumento che hai è un martello, è di trattare tutti i problemi come se fossero chiodi". Abbiamo fatto tutti questa esperienza. Siamo talmente abituati a fare le cose come si facevano in passato che a volte non ci chiediamo neppure più il motivo per cui continuiamo a farle oggi.
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CA Technologies EMEA
Published By: CA Technologies EMEA     Published Date: May 23, 2018
Today’s most damaging security threats are not originating from malicious outsiders or malware but from trusted insiders - both malicious insiders and negligent insiders. This survey is designed to uncover the latest trends and challenges regarding insider threats as well as solutions to prevent or mitigate insider attacks. Our 400,000 member online community, Cybersecurity Insiders, in partnership with the Information Security Community on LinkedIn, asked Crowd Research Partners to conduct an in-depth study of cybersecurity professionals to gather fresh insights, reveal the latest trends, and provide actionable guidance on addressing insider threat.
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CA Technologies EMEA
Published By: CA Technologies EMEA     Published Date: May 24, 2018
In seinem Buch „Die Psychologie der Wissenschaft“ von 1966 vertrat der US-Psychologe Abraham Maslow die Position, dass Psychologen multiperspektivische Behandlungsansätze verfolgen und neue Konzepte einführen sollten, statt weiter nur die Theorien von Verfahren anzuwenden, die Freud und seine Nachfolger vor langer Zeit entwickelt hatten. Maslow wusste, dass es schwierig ist, einen neuen Blickwinkel einzunehmen, und schreibt: „Es ist bestechend, in jedem Problem einen Nagel zu sehen, wenn man als Werkzeug nur einen Hammer hat.“ Wir alle kennen das. Wir gewöhnen uns so sehr an althergebrachte Abläufe, dass wir die Gründe dafür manchmal nicht infrage stellen.
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CA Technologies EMEA
Published By: Anaplan     Published Date: Mar 29, 2018
Incentive compensation represents the potential of delivering optimal sales results. But with up to 60% of sales reps’ income coming from incentive comp, it is crucial to get this right. Our study data has shown that ineffective compensation structures can lead to disengaged reps, high turnover, money left on the table, and low margins. The way we have designed and managed incentive compensation plans in the past may inhibit the sales force and prevent the business from scaling at the needed rate. Modeling and planning quickly become too complex for a spreadsheet-driven exercise.
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optimization, compensation, structures, anaplan, data
    
Anaplan
Published By: Intouch Insight     Published Date: Apr 23, 2018
Customer Experience (CX) has become a critical differentiator for companies. Consulting company Forrester has declared that we are in the “Age of the Customer,” and Gartner argues, “A superior customer experience is one of the few remaining means of sustainable competitive differentiation as the effects of globalization take their toll.” Despite its widely-recognized importance, CX continues to be a loosely-defined concept, with each organization seeming to have its own definition. Approaches to the discipline and the arrangement of CX teams and related roles vary widely from business to business, leading to some confusion within organizations trying to select a CX approach. Whether you are just starting your company’s CX journey or you are well on your way, this white paper will help you develop a thorough understanding of the discipline and the many ways organizations view and implement CX strategies, processes, and technologies. We’ll start by defining customer experience and its im
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Intouch Insight
Published By: Tenable     Published Date: Apr 30, 2018
Networks and attack surfaces are changing fast – there’s so much more than servers and endpoints. Now, you’re responsible for securing everything from cloud platforms to DevOp containers to web apps. Cyber Exposure is an emerging discipline for measuring and managing cyber risk across this modern attack surface. This ebook takes a close look at Cyber Exposure, including the Cyber Exposure gap created by legacy security offerings and the Cyber Exposure platform designed to protect all computing assets. If you’re responsible for guarding your organization’s fast-changing assets, this ebook is a must-have.
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cyber exposure, vulnerability management, vulnerability assesment, vulnerabiility scanner, cyber risk management, cyber risk, cyber security, devops security, container security, mobile security, was, iot, ot security
    
Tenable
Published By: Alcatel-Lucent     Published Date: Dec 02, 2009
Faster, more powerful and dense computing hardware generates significant heat and imposes considerable data center cooling requirements.
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data center design and management, distributed computing, internetworking hardware, power and cooling, data integration
    
Alcatel-Lucent
Published By: Extensis     Published Date: May 04, 2008
Integrated marketing communications agency, CMD, has an easy way of tracking the payoff from implementing Portfolio Server and Suitcase Server to manage their digital assets and fonts. It's called more billable hours.
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cmd, extensis, font, website design, server, communications, digital asset management'
    
Extensis
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