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Published By: Zendesk     Published Date: Jan 03, 2019
After its founding, Mediaocean evaluated 10 customer service vendors before choosing the Zendesk Support platform to manage its global support activities. Three years later, however, a private equity firm acquired a majority share of the company and mandated switching to an alternative platform. See why Mediaocean reverted back to Zendesk and how the company uses Zendesk to power their customer support needs.
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Zendesk
Published By: Zendesk     Published Date: Jan 03, 2019
Upgrades, upgrades, upgrades. Everyone is making them and so you ask yourself: Should your business upgrade systems, too? It seems like there’s always a newer version or better software out there. Yet while implementing new and improved systems can help your business scale and save your company money, it’s important to know whether new software is worth the transition. Zendesk recently commissioned Forrester Consulting to conduct a study that evaluated the financial impact of Zendesk on organizations. Forrester interviewed five customers and conducted a financial analysis. In this study, Forrester lays out the benefits and costs of Zendesk’s family of customer service products, with the analysis pointing to benefits of more than $3.8 million.
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Zendesk
Published By: Trifacta     Published Date: Nov 02, 2018
In the latest report, Forrester evaluated 10 top data preparation solutions against 18 criteria, grouped into categories of Current Offering, Strategy and Market Presence. See how each data prep provider compares and who received the highest scores. Download your copy today to review: What are the key technical differentiators for data preparation solutions Which user personas do data preparation solutions focus on Why ownership of data preparation is transitioning from IT to business end users
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Trifacta
Published By: Group M_IBM Q119     Published Date: Dec 20, 2018
In Forrester's evaluation of the emerging market for conversational computing platforms, we identified the seven most significant providers — Amazon, Google, IBM, Microsoft, Nuance Communications, Oracle, and Rulai — in the category and evaluated them. This report details our findings about how each vendor scored against nine criteria and where they stand in relation to each other. Application developers should use this review to select the right partners for their conversational computing platform needs.
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Group M_IBM Q119
Published By: Asurint     Published Date: Dec 21, 2018
Employers may ask a consumer reporting agency (CRA) to implement internal systems to evaluate background checks as part of the hiring process. An adjudication matrix (also known as a hiring matrix) is commonly used by employers to designate what types of crimes over certain time periods may make an individual ineligible for employment. An adjudication matrix will typically contain labels such as “clear” or “ineligible” that designate how the individual’s background check results lined up with the matrix.
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Asurint
Published By: Ahead     Published Date: Jan 10, 2019
A January 2018 commissioned study conducted by Forrester Consulting on behalf of ServiceNow How a Representative Organization Resolved Security Incidents 45% Faster This Forrester Study provides a framework and customer example to help readers evaluate the potential financial benefits of investing in ServiceNow Security Operations. To understand and illustrate the benefits, costs, and risks associated with ServiceNow, Forrester interviewed three current Security Operations customers to create a representative organization. This organization: Improved vulnerability response times by 25% Prioritized vulnerabilities 60% faster Achieved 230% ROI Download this study to evaluate the Total Economic Impact of using ServiceNow Security Operations to deliver fast and efficient security response.
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Ahead
Published By: CrowdStrike     Published Date: Nov 28, 2018
You won’t want to miss this report, “A New Era in Endpoint Protection: A SANS Product Review of CrowdStrike Falcon Endpoint Protection,” where SANS reveals the results of their evaluation of the CrowdStrike Falcon® platform. To conduct their evaluation, SANS security analysts ran Falcon through a wide range of increasingly complex attack scenarios. The exploits they used to evaluate CrowdStrike included phishing, credential dumping/lateral movement, unknown malware, PowerShell attacks and more. The report shows that CrowdStrike Falcon was able to detect and prevent every attack to which SANS subjected it. Read this SANS report to learn: • Details on Falcon’s efficacy in preventing a wide range of attacks: Ransomware, lateral movement, PowerShell-based, and more • The power of the CrowdStrike Threat Graph™ and the benefits of its crowdsourced intelligence model • How CrowdStrike’s ability to capture detailed forensic information on attempted and thwarted attacks, allows you to prevent
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CrowdStrike
Published By: CrowdStrike     Published Date: Nov 28, 2018
The Guide to AV Replacement provides in-depth information from leading security experts that will guide you through each phase of your decision-making process. From the critical elements you need to consider, to how to evaluate and review solutions, you’ll get expert advice that can help you choose a security solution that best fits your organization’s requirements. Before initiating a change from your current AV solution read this guide to learn: • How to plan an AV replacement project and the critical elements to consider • How to measure important factors such as protection, performance and time-to-value when reviewing AV replacement solutions • What prevalent technologies are available and what are the pros and cons of each? • How to measure the efficacy of a solution and what steps you should take to ensure you’re getting accurate results • Why you should consider evaluating CrowdStrike Falcon’s next-gen AV replacement and how it fulfills the criteria outlined in the guide
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CrowdStrike
Published By: CrowdStrike     Published Date: Nov 28, 2018
The endpoint security market continues to expand with vendors old and new marketing their solutions as “next-generation” game-changers. However, closer inspection reveals that many new solutions have been built on old platforms, many of which still rely heavily on signature-based detection and obsolete architecture. Navigating this crowded vendor landscape can be challenging — how does the buyer find the true next-generation protection today’s targeted, advanced threats demand? This white paper, “The Five Essential Elements of Next-Generation Endpoint Protection,” offers guidance on how to see through the hype and understand the critical must-have elements that meet true next-generation criteria and set a new standard in EPP. Download the white paper to learn: • Details on the five essential capabilities that define true next-generation EPP and why they are so important • A matrix that evaluates and compares the potential impact of different solutions • A list of top questions to ask
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CrowdStrike
Published By: CrowdStrike     Published Date: Nov 28, 2018
As damaging breaches continue to occur, more organizations are considering endpoint detection and response (EDR) solutions to address the incidents that aren't being handled adequately by their existing defenses. However, EDR solutions come in a wide variety of implementations and can vary significantly in scope and efficacy — choosing the best solution can be challenging. This white paper, “Endpoint Detection and Response: Automatic Protection Against Advanced Threats,” explains the importance of EDR, and describes how various approaches to EDR differ, providing guidance that can help you choose the product that's right for your organization. Read this white paper to learn: • What makes EDR such a valuable addition to an organization's security arsenal and why finding the right approach is critical • How the “EDR maturity model” can help you accurately evaluate vendor claims and choose the solution that best fits your organization’s needs • How the CrowdStrike® EDR solution empowers
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CrowdStrike
Published By: TARGUSinfo.     Published Date: May 20, 2010
The arrival of 3rd party data is changing the landscape of online targeting. There is an influx of companies offering these services. But, what works with your business model? How do you evaluate the options? THE QUESTIONS YOU NEED TO KNOW AND WHY: • Is there high fidelity data? • Is the provided data stable? • Is your partner built to last? • Does your partner use a transparent methodology? Download our guide to evaluating data providers and find out the importance and relevance of these terms and conditions.
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targus info
    
TARGUSinfo.
Published By: SAP     Published Date: Mar 09, 2017
In April 2016, SAP commissioned Forrester Consulting to evaluate how enterprises are taking advantage of IoT, how IoT fits into broader digital transformation initiatives, and the role of immediate insights in realizing the benefits that IoT can deliver.
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SAP
Published By: SAP Hybris     Published Date: Oct 26, 2017
The Forrester Wave: B2C Commerce Suites, which identifies the top 13 B2B commerce suite providers and evaluates them on how well they meet the needs of the market.
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SAP Hybris
Published By: SAP Hybris     Published Date: Oct 26, 2017
The Forrester Wave: B2C Commerce Suites which identifies the top 11 B2B commerce suite providers and evaluates how they stack up against each other
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SAP Hybris
Published By: SAP     Published Date: Jul 23, 2018
Forrester Consulting conducted a Total Economic Impact (TEI) study to provide readers with a framework to evaluate the potential financial impact of SAP S/4HANA on their organizations. To better understand the benefits, costs, and risks associated with this investment, Forrester interviewed several customers with experience using SAP S/4HANA. Read the study to learn how Forrester concluded that SAP S/4HANA provides an ROI of 349%.
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SAP
Published By: goTransverse     Published Date: Oct 15, 2015
Billing is a key moment of truth for all businesses. Every interaction with the customer ultimately gets filtered through billing. It’s an endless combination of quotes, account creation, orders, pricing, payments, settlement and subscriber management. If your company is looking to evaluate billing and subscription management vendors, this paper covers five must-ask questions your peers wished they had uncovered before signing the contract.
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goTransverse
Published By: SAP     Published Date: Nov 17, 2016
Gartner’s Critical Capabilities for Human Capital Management (HCM) evaluates solutions in the context of specific, important use cases and provides a comparative analysis. SAP SuccessFactors received highest use case scores for Core HR+Talent HCM Suites for Larger Global Org and European HQ’d Midmarket HCM Suite.
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sap, human resources, gartner, employee, cloud, hcm, enterprise
    
SAP
Published By: Box     Published Date: Jun 22, 2018
• Enterprise Content Management is a market in transition. And as demand for modernization becomes widespread, long-time leaders are investing in new capabilities to keep up — and bringing more of the market to the cloud to meet the needs of users and IT managers alike. • • This report shows how a range of providers measure up to help companies make the right choice when • requirements are skewed to the needs of information workers who need to create, collaborate on, share, and find enterprise content. • • Use the 2017 Forrester Wave™ report to: o Get educated. Gain an understanding of how the ECM market is changing and why complex, on-premises ECM suites are giving way to Cloud Content Management platforms like Box. o Define your needs. Forrester ranks the top 15 ECM business content vendors based on current offerings, strategy and market presence to help you evaluate vendors that suit your needs. o Select a vendor. Learn how cloud content management platforms like Box are designed
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Box
Published By: Cisco     Published Date: Jul 30, 2015
Miercom executed comprehensive hands-on testing and evaluated the performance of some widely deployed features that are critical for reliable functioning of enterprise networks.
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Cisco
Published By: Cisco     Published Date: Feb 12, 2016
Contact center infrastructure vendors continue to expand their solution offerings to include broader feature sets, including omnichannel routing, and alternative delivery models. Companies should evaluate vendors' technology and ability to deliver in relevant regions.
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gardner magic quadrant, cisco, contact center, omnichannel routing, best practices, cloud computing, business analytics, business process automation, data center
    
Cisco
Published By: Samsung     Published Date: Dec 18, 2015
This paper evaluates the impact of mobility for banks and examines the key steps to deploy mobile-first bank branches that enhance customer experience and streamline branch operations.
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Samsung
Published By: Cisco     Published Date: Feb 23, 2016
In January 2015, Cisco commissioned Forrester Consulting to conduct a Total Economic Impact™ (TEI) study and examine the potential return on investment enterprises may realize by deploying Cisco TrustSec. The purpose of this study is to provide readers with a framework to evaluate the potential financial impact of Cisco TrustSec on their organizations.
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investment management, consulting, business optimization, network management, best practices, business intelligence
    
Cisco
Published By: Cisco     Published Date: Jun 21, 2016
Cisco engaged Miercom to conduct a competitive analysis of its Catalyst 2960-X switch versus two comparable Hewlett-Packard switches from the 2920 and 5120 product families. Miercom executed comprehensive hands-on testing and evaluated the performance of some widely deployed features that are critical for reliable functioning of enterprise networks. The test methodology focused on specific areas in which Cisco believed there were key competitive differentiators between the products. Test results validated include throughput, latency, energy efficiency, stacking, LACP load balancing and Quality of Services (QoS) performance. Miercom found that the Cisco Catalyst 2960-X demonstrated superior performances against the competitive switches in the tests featured in this report.
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Cisco
Published By: SAS     Published Date: Jan 17, 2018
The Industrial Internet of Things (IIoT) is flooding today’s industrial sector with data. Information is streaming in from many sources — equipment on production lines, sensors at customer facilities, sales data, and much more. Harvesting insights means filtering out the noise to arrive at actionable intelligence. This report shows how to craft a strategy to gain a competitive edge. It explains how to evaluate IIoT solutions, including what to look for in end-to-end analytics solutions. Finally, it shows how SAS has combined its analytics expertise with Intel’s leadership in IIoT information architecture to create solutions that turn raw data into valuable insights.
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SAS
Published By: Cisco     Published Date: Feb 13, 2015
Cisco Catalyst 2960-X and -XR Series Switches earned the Miercom Certified Green Award for saving over 50% in annual energy operating costs compared to the industry average. The switches were evaluated in accordance with the Miercom Certified Green Testing Methodology. Test results show the benefits of Cisco Catalyst 2960-X and -XR Series Switches.
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catalyst, lab testing, switch models, monitored, power consumption, power efficiency, environmental impact, energy costs
    
Cisco
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