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Published By: Global Payments     Published Date: May 02, 2019
The economic face of the APAC region is changing. While the East has long been considered a source of competitively priced raw materials and manufacturing services, the spending power of its inhabitants - and their increased fondness for international travel - has transformed it into a force to be reckoned with. It’s estimated that, over the next five years, 88% of the growth in the global middle class will be in the Asia Pacific region.1 If multinational companies hope to take advantage of this vast new target market, they will need to adapt their expansion strategies and offer APAC customers a tailored retail experience.
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apac growth, global payments, luxury brands, trusted payments, localized purchasing, retail, wechat pay, alipay, chinese wallets, global commerce, mobile payments, alternative payment methods, chinese wallets, international payment solutions
    
Global Payments
Published By: LogMeIn     Published Date: Apr 23, 2019
71% of businesses believe online chat with either a human agent or a chatbot will be among the most common channels used by customers in three years’ time.
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LogMeIn
Published By: MalwareBytes EMEA     Published Date: May 10, 2019
Ransomware has taken the world by storm. CryptoWall extorted an estimated $18 million, and WannaCry locked up more than 230,000 computers across the globe in 2017. Companies of all sizes are sitting up and taking notice. Even brands with a strong security investment have fallen victim. We’ve seen ransomware cripple businesses: nearly 19% of businesses stop operations immediately after discovering a ransomware attack.1 Hospital emergency rooms forced to turn people away; global shipping logistics experience massive disruption; and even a summer blockbuster movie held up for ransom. The FBI estimates ransomware is now a billion-dollar business. Ransomware has been around for a while, and it has spiked in recent years. It secured 5th place as the most common variety of malware in 2017, up from 22nd place in 2014.2 Originally ransomware targeted individuals and was considered a consumer nuisance. It has now become a business menace.
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MalwareBytes EMEA
Published By: ServiceNow     Published Date: May 14, 2019
A single outage can be the thread that causes business services to unravel. Can you quickly identify the root cause of an outage and its impact on your business? See how ServiceNow helps customers seamlessly connect their IT infrastructure to transform the customer experience for business stakeholders.
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ServiceNow
Published By: Schneider Electric     Published Date: Apr 23, 2019
Schneider Electric surveyed over 400 worldwide machine builders and factory end users in 2015. The questions they answered all centered around what their machines and plants would need to look like in 2020 if their businesses were to sustain growth and boost productivity. Their feedback has shaped (and will continue to shape) Schneider Electric digitized solution investments. Key requirements identified included: • Tools that could accommodate a younger, less skilled, and less experienced workforce • A need for simpler integration through open software connectivity and more open field buses • A need for whole lifecycle support of the products they purchase Read this eBook to see answers to some of these identified key points from those surveyed.
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machine, digitization, industry 4.0, business models, smart machines
    
Schneider Electric
Published By: Bluecore     Published Date: May 07, 2019
Personalization runs through every retail interaction, and it has the potential to make or break consumers’ relationship with your brand. But we don’t need to tell you about the importance of personalization. What we do need to talk about is how to get it right. And why email is the best place to start. Creating a personalized experience in the league of retail pacesetters like Stitch Fix and Sephora is all about bringing together an intimate knowledge of both your customers and your products. This eBook explores what it takes to make that happen, including how to parness product data for retail personalization, what truly relevant experiences look like and how to remove common technology roadblocks to achieving retail relevance.
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Bluecore
Published By: Rackspace     Published Date: May 09, 2019
Insights into avoiding migration regret amongst CxO’s: The decision to move business workloads and applications to the cloud impacts all parts of the business and isn’t a decision isolated to the IT team. Our latest research study on the different motives, concerns and experiences of executive peers and business stakeholders when securing buy-in for a strategic IT move found 97% of C-level executives in ANZ suffered from migration regret during their first cloud migration. Packed with telling hindsight, over 200 c-suite executives shared their expectations and experiences during the cloud migration journey. They reveal what they would have done differently - namely enhanced communication and a clear plan of action - and offer practical advice to help others get buy-in internally and secure funding to support a move to the cloud.
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Rackspace
Published By: Schneider Electric     Published Date: May 20, 2019
Developing an optimal arc flash protection strategy for a given facility can be difficult due to the number of solutions and system variables involved. Effective arc flash hazard reduction is best achieved by establishing an overall system protection strategy that accounts for safety and operational requirements as well as system reliability and availability. An overview of available solution categories and application guidance based on experience in a wide variety of facility types is presented in order to assist engineers trying to implement “safety by design” principles to help deal with arc flash hazards. The approach provided addresses the complexities of the trade-offs between competing priorities and provides tools that help users develop effective protection strategies for the unique circumstances in a given facility.
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consulting, protection strategy, schneider electric
    
Schneider Electric
Published By: Here Technologies     Published Date: Apr 01, 2019
On-demand companies rely on fast, accurate and robust mapping and location technologies to provide their users with a superior experience. Find out how real-time, predictive and historical traffic data can be applied to traffic-enabled routing algorithms to influence route calculations and automatically plot multiple routes with waypoints sequencing. Discover how HERE can help you communicate updated ETAs and provide an optimized experience to your drivers and customers.
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location data, transport & logistics, location services
    
Here Technologies
Published By: Zscaler     Published Date: May 15, 2019
Cloud computing is rapidly changing enterprise IT with applications like Salesforce and Office 365, which are improving productivity, reducing costs, and simplifying management. Now, organizations are discovering that those same advantages can be achieved by migrating security to the cloud. In fact, in its 2016 Magic Quadrant report on Secure Web Gateways, Gartner reported, “Cloud services have experienced a 35% five-year compound annual growth rate, while on-premises appliances have only grown by 6% during the same period.”
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Zscaler
Published By: Group M_IBM Q2'19     Published Date: Apr 01, 2019
Delivering personalized customer experience remains the top business challenge for communications service providers (CSPs). Ovum's recently published 2018 ICT Enterprise survey saw almost all CSP IT executives interviewed identify delivering personalized customer experience as one of their three most important business challenges for the next 18 months. This trend emphasizes the high priority CSPs place on how customer relationships are managed. However, several factors have an impact on CSPs' ability to identify and then deliver customers' core needs. These include understanding the data sets they should focus on; collecting, cleansing, and consolidating these data sets; and having the right expertise to mine the data sets.
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Group M_IBM Q2'19
Published By: MicroStrategy     Published Date: Apr 11, 2019
The MicroStrategy 2018 Global State of Enterprise Analytics Report, which surveyed 500 decision-makers from around the globe, reveals that leading organizations create a competitive edge through their use of data, with 63% experiencing improved efficiency and productivity, 57% realizing faster, more effective decision making, and 51% achieving better financial performance. Other top benefits include improved customer experiences, improved customer acquisition and retention, and the identification and creation of new revenue streams—all keys to digital transformation. What else did the 2018 report reveal? Read all the insights with both global and geo-specific views here. This infographic shares a few highlights from the new 44-page report which serves as a benchmarking resource for all data-driven organizations.
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MicroStrategy
Published By: Genesys     Published Date: Feb 12, 2019
Customer interactions, across all channels, are of strategic importance in today’s world. Managing those interactions to assure the customer is seeing the best face of the company is vital. At the forefront is making sure you are providing useful, easy to navigate cloud-based Interactive Voice Response systems for your customers that places the emphasis on: Meeting the customers’ needs The increase in self service options An intelligent, efficient way that drives costs down and satisfaction up. Let Genesys help you meet these criteria and guide you to designing, developing and delivering a best-in-class IVR Platform that ensures a Great Customer Experience. Improve your game and score more wins across the business, with your customers. Achieve your IVR goals by downloading our IVR Playbook here.
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Genesys
Published By: Genesys     Published Date: Feb 12, 2019
What if the cloud could radically improve your customer’s experience, your operations, and your bottom line? There’s a reason why many organisations are taking advantage of the benefits of cloud for contact centers. This eBook, focuses on two profiles for small contact centers, small business and small of large – a small contact center that is part of a much larger enterprise. Get key insights from independent market research that will help you make a case to take your customer communications platform to the cloud. With the right solution, your business can benefit from enterprise-quality capabilities at a price you can afford. And you can realise a return on investment in as little as three months! Download this eBook and learn: How to calculate ROI and time-to-value in different types of small contact center profiles What factors to consider when selecting a cloud vendor Three common myths about the cloud
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Genesys
Published By: Genesys     Published Date: Feb 12, 2019
Forrester Research has found that companies that prioritise their customer experience transformation perform better. Companies included in their report, “Drive Marketing and CX Convergence with Modern Technology,” experienced: 68% increase in revenue 67% improvement in market differentiation 72% acceleration of digital business Delivering customer experiences that produce results like this requires a strategic approach across your company and the ability to turn disparate interactions into a consistent, personalised customer journey. Read this ebook for three strategies that get you started.
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Genesys
Published By: Bluecore     Published Date: Oct 23, 2018
If you’re not one of those retailers, you’re likely busy playing catch-up to them – and that’s not a position in which anyone wants to be. Since eCommerce began, a small handful of leaders have set the pace. They’ve innovated quickly and delivered incredibly valuable and convenient shopping experiences. And in doing so, they shaped consumer expectations. Take Amazon. Over a decade ago, the online giant seemingly rewrote the natural laws of retail by managing to deliver more, better, faster – all with unmatched accuracy and ease. Now, consumers expect an Amazon-like experience everywhere they shop, and anything else feels subpar.
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email marketing, personalized email, retail marketing
    
Bluecore
Published By: Forcepoint     Published Date: May 14, 2019
The Total Economic Impact™ Of Forcepoint Web Security and Email Security, a commissioned study conducted by Forrester Consulting on behalf of Forcepoint, shows how a prominent manufacturing company experienced a ROI increase with Forcepoint after switching from another cloud vendor. Download the study to learn how this company achieved over a three year period: An ROI of 122% within a payback period of 6 months. Security breach reduction cost savings of $743,000. With an estimated cost of $3.25 million per breach and a starting risk level of 25%, the organization saved $743,000 over three years. Productivity gains up to $152,000. Company reported that they have benefited from the reduction in time spent managing malware and phishing incidents. Discover the potential impact of Forcepoint Web Security Cloud and Email Security Cloud on your organization!
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Forcepoint
Published By: Forcepoint     Published Date: May 14, 2019
The Total Economic Impact™ Of Forcepoint Web Security and Email Security, a commissioned study conducted by Forrester Consulting on behalf of Forcepoint, shows how a prominent manufacturing company experienced a ROI increase with Forcepoint after switching from another cloud vendor. Download the study to learn how this company achieved over a three year period: An ROI of 122% within a payback period of 6 months. Security breach reduction cost savings of $743,000. With an estimated cost of $3.25 million per breach and a starting risk level of 25%, the organization saved $743,000 over three years. Productivity gains up to $152,000. Company reported that they have benefited from the reduction in time spent managing malware and phishing incidents. Discover the potential impact of Forcepoint Web Security Cloud and Email Security Cloud on your organization!
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Forcepoint
Published By: Motorola Solutions     Published Date: Apr 26, 2019
Rosen Hotels & Resorts was looking to improve its two-way radio communications. The organization had an aging analog radio system to support its existing properties, with the main antenna located at its tallest building, the 24-story Rosen Centre Hotel. However, with the opening of a new property, Rosen Shingle Creek, the lack of wide area coverage became an immediate concern. Employees situated across departments such as catering, engineering and security, and subpar radio connections hindered collaboration and a real-time flow of information.
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Motorola Solutions
Published By: Motorola Solutions     Published Date: May 02, 2019
FORECASTER GUIDE | MANUFACTURING SOLUTIONS 2 What does it look like when all workers at your manufacturing facility can communicate and coordinate seamlessly from any location, device or network? The time is NOW to imagine a world where devices, networks, and locations don’t matter. A world where workers from production lines, to plant managers, engineers, security and beyond can communicate effortlessly and instantly, both on and offsite. A Unified Team Communications solution from Motorola Solutions is what’s NEXT for your facility to make this all possible. This guide was created to help you experience how each and every staff member can work smarter, safer, and minimize unwanted downtime when equipped with intelligence driven communications solutions. See how Unified Team Communications powers the collaboration between all these workers to create the next-generation in smart connected manufacturing:
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Motorola Solutions
Published By: Lucidchart     Published Date: May 16, 2019
The sales industry has changed dramatically. Because prospects are more informed and more people (6.8, on average) have to sign off on a single purchase, sales reps have may find it difficult to close deals on their own. Cue the deal review. When executed correctly, deal reviews give sales reps that support they need—these meetings bring cross-functional teams together and leverage everyone’s experience and connections to move the account forward and shorten the sales cycle. When executed poorly, deal reviews reveal no new insights and waste time better spent on revenue-generating activities. In this e-book, you’ll learn how to standardize your deal reviews so they are efficient and insightful every time. Apply these strategies to: Quickly bring everyone up to speed on a deal’s status. Ensure that sales reps consistently provide the right information. Make sales reps more accountable for action items agreed upon in the deal review. Leverage executive connections.
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Lucidchart
Published By: Blue Prism     Published Date: Mar 15, 2019
Blue Prism, the inventor of the term Robotic Process Automation (RPA) and the market leader in enterprise RPA, recently engaged Knowledge Capital Partners (KCP) to survey their client deployments. We used proprietary KCP research tools, and this report summarizes our findings. Based on finalized quantitative survey results as well as our ever-growing library of qualitative case investigations, the report analyzes the management practices and behaviors that underpin the exceptional value achieved by Blue Prism customers as outlined in our January 2018 report “Robotic Process Automation: Benchmarking the Client Experience.”
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Blue Prism
Published By: Rackspace     Published Date: May 15, 2019
Santikos Entertainment relies on Rackspace’s security experts and certified AWS engineers to deliver a movie-going experience that fits the digital age.
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Rackspace
Published By: Citrix Systems     Published Date: Feb 14, 2019
"Now that 72.3% of cloud users have a mix of on-prem/off-prem clouds, the networking game has changed. Traditional app delivery solutions can’t ensure reliable, secure access in a SaaS, multi-device, hybrid, and multi-cloud world.  Get this solution brief to learn why a holistic strategy innately reduces complexities that otherwise would prohitib visibility and control in distributed architectures. The brief also explains: - The Citrix Networking approach to delivering reliability and a high-quality experience - How to ensure reliable access to apps at branch and remote locations while keeping costs low - How to provide full visibility and analytics for your network, applications, users, and data"
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Citrix Systems
Published By: Citrix Systems     Published Date: Feb 14, 2019
"As work moves beyond walls, you need a new security framework that enables more flexibility, productivity, and innovation, not less. Citrix offers a comprehensive security approach that delivers the secure contextual access you need to provide an enhanced user experience while you maintain control. Get this brief to explore how Citrix can help you: - Put the right controls in place to secure SaaS and Internet access - Use a single solution to deliver an integrated experience for end-users and admins alike - Consolidate multiple and disparate access solutions into one"
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Citrix Systems
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