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Published By: Zendesk     Published Date: May 21, 2018
Customers are more technically savvy than everand have come to prefer the DIY approach to solving their issues and answering their own questions. Years of research by ICMI has confirmed that customers prefer to resolve issues themselves and within their channels of choice. Furthermore, customers onlyseek direct interactions when they unsuccessfully exhaust their self-service options. This is backed up by data from American Express, which found that 48% of consumers prefer to speak with a customer service rep when dealing with complex issues, but only16% prefer the same contact for simple issues. The goal of this paper is simple: We want to help you build an all-in-one knowledge base, community, and customer portal. All of which can be accomplished with a help center like Zendesk Guide.
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Zendesk
Published By: Zendesk     Published Date: Jun 29, 2018
Customers are more technically savvy than ever and have come to prefer the DIY approach to solving their issues and answering their own questions. Years of research by ICMI has confirmed that customers prefer to resolve issues themselves and within their channels of choice. Furthermore, customers only seek direct interactions when they unsuccessfully exhaust their self-service options. This is backed up by data from American Express, which found that 48% of consumers prefer to speak with a customer service rep when dealing with complex issues, but only 16% prefer the same contact for simple issues. The goal of this paper is simple: We want to help you build an all-in-one knowledge base, community, and customer portal. All of which can be accomplished with a help center like Zendesk Guide.
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Zendesk
Published By: Zendesk     Published Date: Jan 19, 2018
Customers are more technically savvy than ever and have come to prefer the DIY approach to solving their issues and answering their own questions. Years of research by ICMI has confirmed that customers prefer to resolve issues themselves and within their channels of choice. Furthermore, customers only seek direct interactions when they unsuccessfully exhaust their self-service options. This is backed up by data from American Express, which found that 48% of consumers prefer to speak with a customer service rep when dealing with complex issues, but only 16% prefer the same contact for simple issues. The goal of this paper is simple: We want to help you build an all-in-one knowledge base, community, and customer portal. All of which can be accomplished with a help center like Zendesk Guide.
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customer support software, customer service tool, customer relationship, multichannel support tool, customer support vendor evaluation, knowledge base management, help desk software, help desk portal, help center, ticketing system, support ticketing, customer support agent
    
Zendesk
Published By: JBoss Developer     Published Date: Oct 21, 2016
Flytoget AS, a publicly owned transportation company in Norway, operates the airport express train between Oslo Airport and the city center. Each year, the company transports millions of passengers on its trains. To succeed in an increasingly competitive landscape, Flytoget decided to modernize its IT infrastructure with a cloud-based approach. Flytoget deployed Red Hat JBoss Fuse with 3scale API Management Platform to create a highly adaptable and reliable foundation for its modernization efforts. As a result, the company has achieved intelligent, integrated transportation services that will help it retain its market-leading role.
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business intelligence
    
JBoss Developer
Published By: IBM     Published Date: Dec 03, 2008
For workloads that traditionally require dual-processor systems, such as e-mail and collaboration, Web serving and Java-based applications, IBM offers the System x3350. It's also ideal for server deployments that require a dedicated server with high RAS features. For extensive details, download the product guide.
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ibm, express seller, ibm system x3350, uniprocessor server, x3350 product guide, high-performance, quad-core, dual-core, xeon processor, integrated level 2 cache, performance, energy, efficient, less power, heat, low voltage, reduce, energy costs, system x 3350, 3350
    
IBM
Published By: IBM     Published Date: May 04, 2009
Increased processing needs means increased energy costs. In fact, power costs can often exceed hardware costs. Read this white paper and see how the pairing of new IBM System x and BladeCenter servers with the new Intel Xeon Processor 5500 series can reduce costs and improve performance.
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ibm, express seller, virtualization, intel, xeon, processor, 5500, bladecenter, system x, power, energy costs, hardware, cooling, rfg, director active energy manager, power distribution units, pdus, server problems, cost optimization, return on investment
    
IBM
Published By: IBM     Published Date: May 04, 2009
The latest servers from IBM have one thing in common - the new Intel Xeon 5500 series processors. This white paper will explain the benefits of the new processors, including speed and performance.
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ibm, express seller, virtualization, intel, xeon, processor, 5500, bladecenter, system x, power, energy costs, hardware, cooling, quickpath interconnect, qpi, numa, memory standpoint, front-side bus, fsb, dimms per channel
    
IBM
Published By: IBM     Published Date: May 04, 2009
Intel faces a familiar challenge: do more with less. With compute capacity growing exponentially and chip size expectation shrinking, the new 5500 series delivers on both fronts. This white paper delivers test results that show increased performance and speed along with greater efficiency.
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ibm, express seller, virtualization intel, xeon, processor, 5500, bladecenter, system x, power, energy costs, hardware, cooling, (eda) applications, quad-core processors, 64-bit intel® xeon® processor, pre-silicon verification, automation, global design team and collaboration, simulation synthesis, layout versus schematic
    
IBM
Published By: IBM     Published Date: May 04, 2009
Even with increased start-up costs, higher-end processors can offer a lower TCO thanks to better performance. This white paper shows detailed comparisons between higher- and lower-end servers with surprising results—including a 42% lower TCO and 87% faster performance for the higher-end processor.
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ibm, express seller, virtualization intel, xeon, processor, 5500, bladecenter, system x, power, energy costs, hardware, cooling, flexmigration, total cost of ownership, tco, electronic design automation, eda, next-generation intel, return on investment, roi
    
IBM
Published By: IBM     Published Date: May 04, 2009
Live migration is essential for a dynamic data center environment. But until now, it's been impossible between different generations of processors. Intel IT and End User Platform Integration have done so successfully with Intel® Virtualization Technology FlexMigration. This white paper explains how.
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ibm, express seller, virtualization intel, xeon, processor, 5500, bladecenter, system x, power, energy costs, hardware, cooling, flexmigration, processors, proof-of-concept, poc, virtual machines, vms, virtual machines, vmware esx 3.5u2
    
IBM
Published By: IBM Corp     Published Date: Jun 20, 2011
IBM brings together the widest choice of compatible chassis, blade servers, storage and networking solutions to help you build an open and flexible IT environment.
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ibm, express seller, ibm blade center hs22, virtualization, infrastructure, power consumption, flexibility, servers, storage, networking, solutions, x-architecture, innovative, convergence, network architecture, network performance, small business networks, data center design and management, content management
    
IBM Corp
Published By: IBM Corp     Published Date: Jun 21, 2011
The IBM System x and BladeCenter families offer a broad range of servers tat support Linux, giving you the flexibility to deploy precisely the solution you need to help your business realize innovation.
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linux, system x, bladecenter, ibm, express center, virtualization, infrastructure, cost-saving, secure, servers, x3650 m3, x3400 m3, global, performance, applications, roi, power and cooling, xenon, blade servers, storage virtualization
    
IBM Corp
Published By: IBM     Published Date: Jun 19, 2008
IBM BladeCenter JS12 Express blade brings the power of mainframes to blades. Coupled with the IBM BladeCenter S chassis, it is ideal for small database and application serving. This complete solution is compact, reliable and extremely energy efficient. Find out how to simplify your traditional UNIX, IBM i and Linux rack-mount and tower setup with the IBM BladeCenter JS12 Express blade and BladeCenter S chassis.
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blade, blades, blade server, ibm, bladecenter, mainframe, green green computing, express seller, storage, blade servers, green computing
    
IBM
Published By: IBM     Published Date: Jun 19, 2008
Built-in virtualization and proven IBM POWER technology make the IBM BladeCenter JS22 Express blade ideal for organizations of any size. Coupled with the IBM BladeCenter S chassis, this complete solution is compact, reliable and extremely energy efficient. Find out how innovative EnergyScale technology cuts energy costs when you use the IBM BladeCenter JS22 Express blade and BladeCenter S chassis.
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blade, blade server, ibm, express seller, blade servers, green computing
    
IBM
Published By: IBM     Published Date: Jun 19, 2008
Don't let your servers take over your office. The cost-effective IBM BladeCenter HS12 and JS12 blades enable you to neatly consolidate multiple servers into a single IBM BladeCenter S chassis. And they’ll make your IT easier to manage as you grow, at a price that maximizes ROI. Find out how the IBM BladeCenter HS12 and JS12 deliver availability, scalability and redundancy by watching this video.
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ibm, express seller, blade, bladecenter, blade center, blade server, infrastructure, server hardware, servers, blade servers
    
IBM
Published By: Dell EMC Storage     Published Date: Nov 28, 2018
It is now apparent that three specific technology advancements—non-volatile memory express (NVMe), NVMe over fabrics (NVMe-oF), and storage-class memory (SCM)—are transformative and will end up guiding the future of high-end data storage. Each of those technologies reduce I/O latency significantly. However, organizations working to transform their data centers shouldn’t regard performance as the only end goal. Great performance is important because it increases an array’s ability to handle any workload intelligently, scale to meet unpredictable demand, and operate cost efficiently. The Dell EMC PowerMax powered by Intel® Xeon® processor is an impressive example of this type of modern storage architecture. It has been designed deliberately to maximize the speed of NVMe and by extension, offer transformational efficiency benefits and business value.
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Dell EMC Storage
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