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failing service desks

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Published By: CA Technologies     Published Date: Aug 01, 2014
This paper offers a look at the obstacles of prior generations of service management platforms, and it reveals how a new generation of solutions addresses some of these fundamental limitations.
Tags : 
service desks, service management platforms, service desk solutions, failing service desks, saas, mobile computing, smart phones, web services, customer experience management, cloud computing
    
CA Technologies
Published By: CA Technologies     Published Date: Aug 01, 2014
This paper outlines why legacy service desks and even newer platforms have not delivered on expectations, it describes the requirements for a service desk solution to be truly effective in todayís business environment and it details how CA Cloud Service Management delivers on these key requirements.
Tags : 
service desks, service management platforms, service desk solutions, failing service desks, saas, mobile computing, smart phones, web service management, cloud computing
    
CA Technologies
Published By: CA Technologies     Published Date: Oct 22, 2014
This paper outlines why legacy service desks and even newer platforms have not delivered on expectations, it describes the requirements for a service desk solution to be truly effective in todayís business environment and it details how CA Cloud Service Management delivers on these key requirements.
Tags : 
service desks, service management platforms, service desk solutions, failing service desks, saas, mobile computing, mobile data systems, mobile workers, smart phones, web service management, cloud computing
    
CA Technologies
Published By: CA Technologies     Published Date: Oct 22, 2014
This paper outlines why legacy service desks and even newer platforms have not delivered on expectations, it describes the requirements for a service desk solution to be truly effective in todayís business environment and it details how CA Cloud Service Management delivers on these key requirements.
Tags : 
service desks, service management platforms, service desk solutions, failing service desks, saas, mobile computing, mobile data systems, web service management, cloud computing
    
CA Technologies
Published By: CA Technologies     Published Date: Oct 22, 2014
This paper outlines why legacy service desks and even newer platforms have not delivered on expectations, it describes the requirements for a service desk solution to be truly effective in todayís business environment and it details how CA Cloud Service Management delivers on these key requirements.
Tags : 
service desks, service management platforms, service desk solutions, failing service desks, saas, mobile computing, mobile data systems, mobile workers, smart phones, customer experience management, cloud computing
    
CA Technologies
Published By: CA Technologies     Published Date: Oct 22, 2014
This paper outlines why legacy service desks and even newer platforms have not delivered on expectations, it describes the requirements for a service desk solution to be truly effective in todayís business environment and it details how CA Cloud Service Management delivers on these key requirements.
Tags : 
service desks, service management platforms, service desk solutions, failing service desks, saas, it management, mobile computing, mobile data systems, mobile workers, smart phones, customer experience management, cloud computing
    
CA Technologies
Published By: CA Technologies     Published Date: Oct 22, 2014
This paper outlines why legacy service desks and even newer platforms have not delivered on expectations, it describes the requirements for a service desk solution to be truly effective in todayís business environment and it details how CA Cloud Service Management delivers on these key requirements.
Tags : 
service desks, service management platforms, service desk solutions, failing service desks, saas, mobile computing, mobile data systems, mobile workers, smart phones, customer experience management, cloud computing
    
CA Technologies
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