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Published By: Genesys     Published Date: Feb 21, 2018
Artificial intelligence (AI) can’t replicate the human touch, but it can ease your agents’ burden by handling many simple, repetitive requests. A new Forrester Consulting paper offers a look at the strengths and weaknesses of both AI and humans independently, yet how blending them together can give your customers the seamless end-to-end experience they expect. See how enterprises around the world use AI to improve customer service and uncover new revenue streams, the challenges they overcame, and why a blended solution with live agents makes sense. Download the paper to learn three key recommendations on using AI to improve agent productivity, agent satisfaction, and customer satisfaction.
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forrester, artificial intelligence, consulting, customer experience
    
Genesys
Published By: Group M_IBM Q1'18     Published Date: Feb 09, 2018
Marketing and technology partners must collaborate as never before in order to delight and engage customers “in the moment.” Previously stove-piped functions are starting to work together to take a holistic approach to create great digital experiences at enterprise scale, but organizations see the need for more work to create relevant, integrated digital customer experiences in real time. IBM commissioned Forrester Consulting to discover how developers and marketers are working together to provide customers exceptional digital experiences reliably, quickly, and seamlessly. The study found that while the mandate to collaborate has been heard, there is still work to be done to move to the next level and put in place technology, processes, and culture to create digital customer experience in real time.
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digital experience, ibm digital, digital experience software
    
Group M_IBM Q1'18
Published By: IBM APAC     Published Date: Mar 19, 2018
We know that flash storage can provide significant benefits and deliver needed agility for large businesses, but what about medium-sized businesses (MMB = 500 to 999 employees)? IBM asked Forrester Consulting to look into adoption and use of flash storage technologies by mid-market organizations. A snapshot survey of 106 IT professionals found the following: › MMBs are actively adopting flash storage › Flash is exceeding expectations regarding cloud management, flexibility and security › A majority of respondents expect to continue their investments, with almost half aspiring to an all-flash storage environment. To learn more download this report.
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IBM APAC
Published By: ASG Software Solutions     Published Date: Apr 20, 2010
Application modernization is a powerful method for extending the life and improving the business value of a company's critical application assets. It provides an attractive and cost effective alternative to application development, enabling companies to defer investment in replacement initiatives without compromising business support.
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application modernization, forrester consulting, apo, asg, application portfolio optimization, business intelligence, business process automation
    
ASG Software Solutions
Published By: Microsoft Azure     Published Date: Apr 11, 2018
The 2017 study, The Total Economic Impact™ of Microsoft Azure IaaS, gives insight into both the costs and benefits of large-scale Azure infrastructure as a service (IaaS) implementation. This commissioned study conducted by Forrester Consulting analyzes the return on investment and business impact that several enterprises experienced when moving from a primarily on-premises environment to Azure. The companies interviewed come from a variety of industries and locations (global/multinational, North American, and European). In addition to a 435 percent overall return on an Azure IaaS investment*, the businesses also experienced: Reduced data center and outsourcing costs. Website scale and performance improvements. Ease of experimentation through virtualized environments. Developer and tester improvements. Download the study to learn about the potential ROI that could be realized by shifting some or all of your management and operations to Azure.
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Microsoft Azure
Published By: SAP     Published Date: Mar 09, 2017
In April 2016, SAP commissioned Forrester Consulting to evaluate how enterprises are taking advantage of IoT, how IoT fits into broader digital transformation initiatives, and the role of immediate insights in realizing the benefits that IoT can deliver.
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SAP
Published By: Cisco     Published Date: Feb 23, 2016
In January 2015, Cisco commissioned Forrester Consulting to conduct a Total Economic Impact™ (TEI) study and examine the potential return on investment enterprises may realize by deploying Cisco TrustSec. The purpose of this study is to provide readers with a framework to evaluate the potential financial impact of Cisco TrustSec on their organizations.
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investment management, consulting, business optimization, network management, best practices, business intelligence
    
Cisco
Published By: Pentaho     Published Date: Nov 04, 2015
Amid unprecedented data growth, how are businesses optimizing their data environments to ensure data governance while creating analytic value? How do they ensure the delivery of trusted and governed data as they integrate data from a variety of sources? If providing appropriately governed data across all your data sources is a concern, or if the delivery of consistent, accurate, and trusted analytic insights with the best blended data is important to you, then don’t miss “Delivering Governed Data For Analytics At Scale,” an August 2015 commissioned study conducted by Forrester Consulting on behalf of Pentaho.
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pentaho, analytics, platforms, big data, predictive analytics, data management, networking, it management, storage, data center
    
Pentaho
Published By: Microsoft     Published Date: May 04, 2017
Microsoft commissioned Forrester Consulting to conduct a Total Economic Impact™ (TEI) study and examine the potential return on investment (ROI) enterprises may realize by deploying Office 365. The purpose of this study is to provide readers at large organizations (more than 1,000 users) with a framework to evaluate the potential financial impact of Office 365 on their organizations.
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Microsoft
Published By: Dell     Published Date: Feb 23, 2017
Managing the PC lifecycle can be a complicated and expensive process. Organizations with outdated systems require increased support, have higher maintenance costs, and experience a loss of end user productivity. However, Dell commissioned Forrester® Consulting to study the trends and challenges for global IT decision makers in order to identify opportunities for optimizing the PC Lifecycle.
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Dell
Published By: Dell     Published Date: Aug 10, 2015
This study provides a framework to evaluate the potential financial impact of an on-premises private cloud deployment. Download this study (commissioned by Dell and delivered by Forrester Consulting) to better understand the benefits on your organization and to understand how leveraging private cloud can help your organization win, serve and retain customers. Costs, flexibility, risks and ROI associated with a private cloud deployment.
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Dell
Published By: Acxiom Corporation     Published Date: Mar 12, 2014
In July 2013 Acxiom commissioned Forrester Consulting to evaluate how companies use the data they collect from their customers to make better decisions on their marketing campaigns by gauging their experiences and attitudes around their use of and future vision for using customer data across multiple marketing channels. In order to understand this topic, we conducted interviews with 11 executives representing a range of roles and perspectives, including consumer packaged goods companies, financial services organizations, and agencies.
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acxiom, forrester, data, marketing, marketing campaigns, cross channel, customer data, market research, targeting, data analytics, life cycle management
    
Acxiom Corporation
Published By: Akamai Technologies     Published Date: Apr 13, 2018
In September 2017, Akamai commissioned Forrester Consulting to examine how companies approach digital experience and digital security. A survey of over 350 IT executives around the world found that: Customer trust is at an all-time low and it’s hurting growth Executives are aware that customer trust is becoming critical to success Companies struggle to balance security with digital experience Failure to deliver on security impacts brand reputation, customer trust, and revenues This report, Drop A Pin At The Intersection Of Digital Experience And Security, shares insights into these findings and what sets top digital businesses apart.
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digital, experience, security, executives, customer
    
Akamai Technologies
Published By: Pega     Published Date: Aug 12, 2016
Savvy marketers need savvy solutions. Pega Marketing is a customer-centric marketing solution that leverages predictive and adaptive analytics to provide real-time marketing offers and treatments that help drive customer lifetime value. A Forrester Consulting study found that Pega Marketing achieved an overall Return On Investment (ROI) of 438%, and more than $64 million in incremental sales. Download the Forrester Total Economic Impact™ Study to fully understand how Pega Marketing helps improve customer retention, drives incremental sales, and creates across-the-board efficiencies.
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pega, savy marketers, savy solutions, return on investment, incremental sales
    
Pega
Published By: Dell     Published Date: Aug 17, 2017
Managing the PC life-cycle environment can be a complicated and expensive process. Enterprises with old and outdated systems require increased support, have higher maintenance costs, and see interrupted workforce productivity. However, consolidating processes and enlisting the help of vendor partners will greatly reduce costs and provide expert-level knowledge for a better PC life-cycle management operation. In April 2016, Dell commissioned Forrester Consulting to conduct a study with 230 IT decision-makers with knowledge of desktop infrastructure environments at their organization. All respondents were significantly involved in the decision-making process for PC and device management and had significant expert-level knowledge about the PC life-cycle process.
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pc lifecycle, desktop infrastructure, pc lifecycle management, workforce productivity, it management
    
Dell
Published By: Cisco     Published Date: Sep 21, 2017
Cisco commissioned Forrester Consulting to conduct a Total Economic Impact™ (TEI) study and examine the potential return on investment (ROI) enterprises may realize by deploying Cisco TrustSec software-defined segmentation. The purpose of this study is to provide readers with a framework to evaluate the potential financial impact of Cisco on their organizations.
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finance, cost reduction, operations, security engineering, roi, return on investment
    
Cisco
Published By: VMware     Published Date: May 20, 2011
The report highlights the key considerations associated with simplifying application deployments through application virtualization and automating desktop provisioning and management through desktop virtualization.
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vmware, desktop virtualization, operating system, migration, forrester consulting, automation, business process automation, virtualization
    
VMware
Published By: Mimecast     Published Date: Oct 17, 2013
Mimecast commissioned Forrester Consulting to examine the total economic impact and potential return on investment (ROI) global enterprises may realize by using Mimecast’s Unified Email Management (UEM) solution. The purpose of this study is to provide readers with a framework to evaluate the potential financial impact of the full Mimecast UEM service on their organizations. Mimecast UEM is a suite of email security, archiving, and continuity services, which can also be purchased separately if required.
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mimecast, forrester research, unified email management, uem, economic impact, return on investment, roi, evaluate financial impact, reduce complexity, costs of managing email, email management, email infrastructure, email backup, replication cost avoidance, business continuity, legacy security solutions, productivity gains, cloud computing
    
Mimecast
Published By: Oracle Commerce Cloud     Published Date: Sep 06, 2017
"This commissioned study conducted by Forrester Consulting on behalf of Oracle reports key findings from a survey of 250 eCommerce decision makers on the shift in the marketplace from on-premises commerce infrastructures to modern SaaS solutions. Read this report to learn: - Top considerations when choosing an eCommerce SaaS platform - The factors most critical to a successful SaaS implementation - Benchmarks on eCommerce processes - Which practices distinguish high performers from all others"
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Oracle Commerce Cloud
Published By: BMC Software     Published Date: Jul 22, 2015
In this study conducted by Forrester Consulting and commissioned by BMC, you’ll find out why 93% of US and UK IT decision-makers surveyed consider capacity management important or very important to their cloud strategy. Learn how using capacity management to manage workloads in the cloud can help Increase flexibility and continuity for your organization.
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cloud, capacity management, cloud strategy, workload, continuity
    
BMC Software
Published By: BMC Software     Published Date: Jul 22, 2015
In this on-demand webinar, you will hear about the results of a Forrester Consulting study with 432 IT practitioners that shows why capacity management is essential to your cloud transformation strategy and provides guidance on how you can get started.
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capacity management, cloud, cloud strategy, cloud workload
    
BMC Software
Published By: Riverbed     Published Date: May 24, 2012
Forrester Consulting recently analyzed the requirements for consolidating branch office infrastructures while simultaneously supporting the demands of emerging business goals.
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infrastructure, server and storage virtualization, wan optimization, dns, dhcp, branch-office, data center
    
Riverbed
Published By: Cisco     Published Date: Jan 02, 2018
Cisco commissioned Forrester Consulting to conduct a Total Economic Impact™ (TEI) study and examine the potential return on investment (ROI) enterprises may realize by deploying Cisco TrustSec software-defined segmentation. The purpose of this study is to provide readers with a framework to evaluate the potential financial impact of Cisco on their organizations. To better understand the benefits, costs, and risks associated with TrustSec, Forrester interviewed four customers that had deployed TrustSec. The TrustSec software-defined segmentation solution simplifies the provisioning and management of highly secure access to network services and applications. Unlike access control mechanisms that work on network topology, TrustSec policies use logical grouping. Highly secure access is consistently maintained even as resources are moved in mobile and virtualized networks. A more detailed description of TrustSec is available on the Cisco TrustSec Overview page in this document.
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Cisco
Published By: IBM     Published Date: May 25, 2016
In June 2014, IBM commissioned Forrester Consulting to conduct a Total Economic Impact™ (TEI) study and examine the potential return on investment (ROI) enterprises may realize by deploying the IBM PureApplication System. The purpose of this study is to provide readers with a framework to evaluate the potential financial impact of the IBM PureApplication System on their organizations.
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ibm, middleware, ibm pureapplication, total economic impact, forrester, cloud, enterprise applications, cloud computing
    
IBM
Published By: IBM     Published Date: May 25, 2016
IBM commissioned Forrester Consulting to conduct a Total Economic Impact™ (TEI) study and examine the potential return on investment (ROI) enterprises may realize by migrating from open source Java EE application servers to WebSphere Application Server (WAS) Liberty. The purpose of this study is to provide readers with a framework to evaluate the potential financial impact of a WAS Liberty migration on their organizations.
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ibm, application infrastructure, application servers, ibm was liberty, enterprise applications, middleware, cloud computing
    
IBM
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