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Published By: Zendesk     Published Date: Dec 10, 2018
Quando sua empresa começa um novo capítulo, seja mudando de mercado ou lançando novos produtos e recursos, o momento é ótimo para expandir as operações de atendimento ao cliente de maneira inteligente. Sabemos que, se disponível, os clientes preferem usar a base de conhecimento para se ajudarem. Um relatório do Gartner estima que os Diretores de informática podem reduzir os ustos com suporte em 25% ou mais quando uma rotina adequada de gestão de conhecimento é implementada. Se você estava esperando o momento certo para mergulhar de cabeça no autoatendimento, este white paper provará que você e seus agentes já fazem tudo o que precisam para oferecer autoatendimento excelente todos os dias.
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Zendesk
Published By: Zendesk     Published Date: Dec 10, 2018
No mercado mundial de softwares de suporte ao cliente, a Zendesk mais uma vez é reconhecida como líder no Quadrante Mágico do Gartner de 2018 para Centros de Relacionamento com Clientes de CRM. Todos os anos, o Gartner realiza uma análise minuciosa dos prestadores de serviços no setor de aplicativos de atendimento e suporte ao cliente. O relatório do Quadrante Mágico do Gartner para Centros de Relacionamento com Clientes de CRM oferece informações valiosas para líderes de empresas em busca de soluções tecnológicas para interagir e engajar seus clientes. Novamente, a Zendesk pode ser encontrada no relatório de 2018 no quadrante Líder, que consideramos um reflexo do sucesso de nossos 125.000 clientes, incluindo empresas como Airbnb, Tesco e a Universidade do Tennessee. O ano passado incluiu um número de marcos significativos para nós, incluindo o lançamento de recursos de inteligência artificial aprimorados para autoatendimento, com uma taxa de execução que ultrapassou US$ 500 milhões de
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Zendesk
Published By: Zendesk     Published Date: Jan 04, 2019
Quando sua empresa começa um novo capítulo, seja mudando de mercado ou lançando novos produtos e recursos, o momento é ótimo para expandir as operações de atendimento ao cliente de maneira inteligente. Sabemos que, se disponível, os clientes preferem usar a base de conhecimento para se ajudarem. Um relatório do Gartner estima que os Diretores de informática podem reduzir os custos com suporte em 25% ou mais quando uma rotina adequada de gestão de conhecimento é implementada. Se você estava esperando o momento certo para mergulhar de cabeça no autoatendimento, este white paper provará que você e seus agentes já fazem tudo o que precisam para oferecer autoatendimento excelente todos os dias.
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Zendesk
Published By: Zendesk     Published Date: Jan 04, 2019
No mercado mundial de softwares de suporte ao cliente, a Zendesk mais uma vez é reconhecida como líder no Quadrante Mágico do Gartner de 2018 para Centros de Relacionamento com Clientes de CRM. Todos os anos, o Gartner realiza uma análise minuciosa dos prestadores de serviços no setor de aplicativos de atendimento e suporte ao cliente. O relatório do Quadrante Mágico do Gartner para Centros de Relacionamento com Clientes de CRM oferece informações valiosas para líderes de empresas em busca de soluções tecnológicas para interagir e engajar seus clientes. Novamente, a Zendesk pode ser encontrada no relatório de 2018 no quadrante Líder, que consideramos um reflexo do sucesso de nossos 125.000 clientes, incluindo empresas como Airbnb, Tesco e a Universidade do Tennessee. O ano passado incluiu um número de marcos significativos para nós, incluindo o lançamento de recursos de inteligência artificial aprimorados para autoatendimento, com uma taxa de execução que ultrapassou US$ 500 milhões
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Zendesk
Published By: Schneider Electric     Published Date: Oct 31, 2017
Most successful data center migration projects share similar practices, such as expertise, preparation, management, execution, communication and business alignment. The purpose of this research is not to provide an extensive examination of each one of these practices. Rather, it is to provide a pragmatic list of best practices. This list was derived from observations of numerous Gartner clients involved in data center migration projects over the last six years.
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planning, contingency plan, testing, migration, preparation, project team, audit, closure
    
Schneider Electric
Published By: Sitecore     Published Date: Mar 27, 2017
Gartner’s Critical Capabilities report helps you understand the evolving role of WCM, five use cases to consider, and how 19 WCM vendors score on each of the use case criteria.
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Sitecore
Published By: Juniper Networks     Published Date: Oct 20, 2015
The last few years have seen a rapid move to virtualization and cloud technology.
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juniper, vfx, virtualization, gartner, idc, networking, wireless, storage, data management
    
Juniper Networks
Published By: Workday Italy     Published Date: Sep 20, 2018
Per due anni consecutivi, Gartner, società di ricerca indipendente, ha riconosciuto Workday tra i leader per le soluzioni cloud di gestione del capitale umano (HCM) su 11 fornitori esaminati. Registrati per scaricare il report ""Gartner Magic Quadrant for Cloud HCM Suites for Midmarket and Large Enterprises"" (offerto da Workday) e scopri perché per il secondo anno consecutivo abbiamo conquistato la prima posizione nel quadrante dei leader per capacità di attuazione.
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Workday Italy
Published By: Workday Spain     Published Date: Sep 20, 2018
En el último Cuadrante Mágico de Gartner de soluciones Cloud HCM más reciente hay una comparativa de los proveedores de HCM más destacados y se explican las razones por las que la principal empresa mundial de investigación y consultoría designó como líder a Workday por tercer año consecutivo.
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Workday Spain
Published By: Workday Nordics     Published Date: Sep 19, 2018
Looking for a trusted partner in financial management who has what it takes to lead your organisation today and into the future? Get an analysis of the market, key recommendations for evaluating vendors, and more. Download your complimentary copy of Gartner Magic Quadrant for Cloud Core Financial Management Suites.
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workday, workday technology, digital strategy for finance
    
Workday Nordics
Published By: Salesforce     Published Date: Dec 29, 2015
See why Gartner named Salesforce a leader in aPaaS.
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salesforce, gartner, enterprise application platform, paas, enterprise applications, data management, human resource technology
    
Salesforce
Published By: Salesforce     Published Date: Dec 29, 2015
2015 Gartner Magic Quadrant for Mobile Application Development Platforms.
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salesforce, gartner, mobile, app dev, platform, enterprise applications, data management, human resource technology
    
Salesforce
Published By: Salesforce     Published Date: Jan 14, 2016
See why Gartner named Salesforce a leader in aPaaS.
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salesforce, gartner, enterprise application platform, paas, enterprise applications, data management, human resource technology
    
Salesforce
Published By: Salesforce     Published Date: Jan 14, 2016
2015 Gartner Magic Quadrant for Mobile Application Development Platforms.
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salesforce, gartner, mobile, app dev, platform, knowledge management, enterprise applications, human resource technology
    
Salesforce
Published By: Workday DACH     Published Date: Feb 01, 2019
Suchen Sie einen zuverlässigen Partner im Finanzmanagement, der in der Lage ist, Ihre Organisation in die Zukunft zu führen? In dieser Marktanalyse erhalten Sie wichtige Empfehlungen zur Anbieterauswahl und vieles mehr. Laden Sie Gartner Magic Quadrant for Cloud Core Financial Management Suites kostenlos herunter.
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finanzen, belegschafts technologie, digitale strategie
    
Workday DACH
Published By: NetApp     Published Date: Jun 03, 2016
Flash success demands that critical questions be asked when choosing the right solution. Simplify your purchase cycle, lower costs and reduce the risk of technology acquisition. Download the Gartner report today.
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netapp, database performance, flash storage, data management, cost challenges
    
NetApp
Published By: NetApp     Published Date: Jun 03, 2016
Are solid-state arrays (SSAs) worth the extra cost? This independent survey of SSA users found that their deployments provided a positive ROI after only 5.4 months, significantly faster than hard-disk drive (HDD) storage systems. Discover why Gartner strongly advises that SSAs be considered whenever HDD-based storage systems need to be replaced. Read the report: Solid-State Array TCO Reality Check.
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netapp, database performance, flash storage, data management, cost challenges
    
NetApp
Published By: Okta     Published Date: Jul 01, 2015
Gartner has named Okta as the only leader in its 2015 Identity & Access Management as a Service (IDaaS) Magic Quadrant. Access your complimentary Gartner report today.
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Okta
Published By: Okta     Published Date: Aug 24, 2015
Gartner has named Okta as the only leader in its 2015 Identity & Access Management as a Service (IDaaS) Magic Quadrant. Access your complimentary Gartner report today.
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Okta
Published By: VMware     Published Date: Aug 18, 2011
Virtualization is just one step in a much larger transition. This publication builds on powerful insights from Gartner research to articulate a cloud computing strategy that minimizes problems and maximizes ROI.
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vmware, gartner, virtualization, cloud computing, roi, bottom line, hybrid cloud, private cloud, public cloud, server virtualization
    
VMware
Published By: VMware     Published Date: Aug 23, 2011
This paper analyzes the benefits and drawbacks of outsourcing cloud services, examines the business benefits and risks, and provides the steps you should take for a successful implementation.
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vmware, cloud computing, outsourcing cloud services, gartner, saas applications, data center outsourcing, hosting, infrastructure utility, cloud service implementation, infrastructure, application integration, web service management, service management, data center design and management, data center
    
VMware
Published By: Cisco     Published Date: Oct 06, 2015
Companies should evaluate vendors' technology and ability to deliver in relevant regions.
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email response, mobility, web chat, collaboration, management, analytics, networking, it management, knowledge management, enterprise applications
    
Cisco
Published By: MobileIron     Published Date: Jul 03, 2014
Every year Gartner evaluates the enterprise mobility management vendors on their completeness of vision and ability to execute. This criteria is used to place vendors into one of four quadrants. For the fourth consecutive year MobileIron has been placed in the Leaders quadrant. According to Gartner, "The hallmark of leaders is that they focus and invest in their offerings to the point that they lead the market and can affect its overall direction." Download to learn more!
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mobileiron, mobile technology, enterprise changes, consumer adoption technology, pc dominance, mobile first, enterprise application, iphone, android, it management, enterprise applications
    
MobileIron
Published By: Venafi     Published Date: Jul 27, 2015
According to Gartner, by 2017, more than ?50% of network attacks will use encrypted SSL/TLS. Most organizations cannot decrypt and inspect SSL communications to detect these threats, which creates security blind spots.
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ssl traffic, venafi, tls, security blind spots, it security, it security solutions, it management, knowledge management, enterprise applications
    
Venafi
Published By: OutSystems     Published Date: Oct 12, 2015
This guide gives you a concrete definition for each criteria and explains why it is crucial to consider each capability as you determine the right mobile app platform for your goals. The criteria you see throughout this guide has been identified by Gartner as the essential set of functions needed for optimal performance of your platform.
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outsystems, mobile application, delivery platform, gartner, madp, mobile apps, mobile platforms, networking, wireless, data management, project management
    
OutSystems
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