"Tech Solutions - one byte at a time!"
DigiBytes.com is the digital library of solutions for business and technology professionals.

Login Register Login
For Admins

kana

Results 1 - 15 of 15Sort Results By: Published Date | Title | Company Name
Published By: Adobe     Published Date: Feb 03, 2015
This report details our findings about how well each vendor fulfills our criteria and where they stand in relation to each other to help customer insights (CI) professionals select the right partner for their campaign management needs.
Tags : 
cross channel campaign management, top vendors for cccm, adobe, marketing software
    
Adobe
Published By: Adobe     Published Date: Oct 05, 2016
The Succeeding in the Omnichannel Age report, produced by Econsultancy in association with Adobe, looks at the extent to which organisations take an integrated approach to marketing across different channels and use cross-channel campaign management tools.
Tags : 
cross channel, campaign management, campaign management tools
    
Adobe
Published By: Zendesk GmbH     Published Date: Apr 20, 2018
Wie es so schön heißt: Wer nicht wagt, der nicht gewinnt. Heute stehen Verbraucher über mehr Kanäle als je zuvor mit Einzelhändlern und Marken in Kontakt. Für Retailer bedeutet dies enorme Chancen, neue Zielgruppen zu erreichen, den Umsatz zu steigern und Kunden langfristig zu binden. Die kanalübergreifende Interaktion mit Verbrauchern ist aber auch mit höheren Risiken verbunden. Kunden erwarten, dass Unternehmen vom ersten Kontakt bis zum eigentlichen Kauf ein nahtloses, angenehmes Erlebnis bieten – gleichgültig, welchen Kanal sie nutzen und wie sie mit der Marke interagieren: in einem Laden, auf der Website, über die Mobil-App, mit dem Call Center oder sogar mit dem Katalog. Wenn etwas nicht so läuft, wie der Kunde es sich vorstellt, so wird er dieselben Kanäle nutzen, um seinem Unmut Luft zu machen und um Hilfe zu bitten.
Tags : 
    
Zendesk GmbH
Published By: KANA®, A Verint® Company     Published Date: Aug 07, 2014
Save time and money by taking advantage of existing resources in a new way. KANA offers a unified, omni channel desktop that allows you to transform your customer experience without the cost and complexity of rip and replace.
Tags : 
kana, customer experience, case management, process improvement, empowering employees, maturity assessments, customer satisfaction, loyalty, knowledge management, enterprise applications
    
KANA®, A Verint® Company
Published By: KANA®, A Verint® Company     Published Date: Aug 07, 2014
Just as organizations have finally gotten on board with the move to omnichannel customer service —offering a seamless consumer experience through available shopping channels—the game has changed once again.
Tags : 
customer service, multimodal, consumer experience, shopping, channels, technology advances
    
KANA®, A Verint® Company
Published By: KANA®, A Verint® Company     Published Date: Aug 07, 2014
Providing better products at a better price isn’t always enough to attract and retain customers. The only way to truly stand out is to provide outstanding customer service. But, simply answering a customer’s phone call on the first ring or resolving an issue doesn’t qualify as outstanding customer service anymore.
Tags : 
customer service, self-service, loyalty, customers, web
    
KANA®, A Verint® Company
Published By: KANA®, A Verint® Company     Published Date: Aug 07, 2014
The increasing popularity of self-service for today’s always on, always connected consumer, is both breathing new life into and making new demands of the contact center and customer facing staff. Learn how with our agent desktop, KANA customers are reaping rewards that not only benefit their customers but in turn, benefit their staff and business and allow them to simplify the Service engagement.
Tags : 
customer service, engagement, self-service, consumer, staff, customer, rewards, benefit, business
    
KANA®, A Verint® Company
Published By: KANA®, A Verint® Company     Published Date: Aug 13, 2014
Kana Enterprise is a product built via acquisition, and it delivers a solution that combines the strength of its two parents — the multichannel and knowledge capabilities of the historical Kana Software products and the business process management engine from Sword Ciboodle.
Tags : 
kana, customer service solutions vendors, case management, customer service, reporting capabilities, process management, sword ciboodle, knowledge management, enterprise applications
    
KANA®, A Verint® Company
Published By: KANA®, A Verint® Company     Published Date: Aug 14, 2014
In the words of Forrester Research Inc's Senior Analyst, David Aponovich, "the time is now to reinvent yourself to operate in a digital, connected, omnichannel world where the customer has more information, more choice, and is demanding better and more personalized service and support. Hear why he anticipates that 'Consumers are going to slide with the businesses that best deliver these things in the most effective and personal way.
Tags : 
kana, forrester, omnichannel, consumer, personalized service, support, customer service, knowledge management, enterprise applications
    
KANA®, A Verint® Company
Published By: KANA®, A Verint® Company     Published Date: Aug 27, 2014
In many ways, simplicity is the key to success. By simplifying customer service processes for customers and employees, these engagements can focus on solving problems and building lasting relationships.
Tags : 
customer service, customer engagement, desktop complexity, best practices, business intelligence
    
KANA®, A Verint® Company
Published By: Layered Tech, Inc.     Published Date: Dec 16, 2010
Layered Tech's engineers created a customized package of virtual private data centers (VPDCs), managed services and disaster recovery solutions that support KANA's clients, large and small. Layered Tech tailored the architecture to meet the highest enterprise security requirements, as well as ensuring that each KANA client can deploy applications that scale to ongoing volume fluctuations.
Tags : 
layered tech, kana, virtual private data center, enterprise security, vpdc, disaster recovery, customer interaction, grid computing, servers, cloud computing, colocation and web hosting
    
Layered Tech, Inc.
Published By: Oracle Service Cloud     Published Date: Mar 23, 2016
The days of ‘buyer beware’ are over. Today it’s ‘seller beware,’ as customers—empowered by technology—share their service experiences. That means every experience must be personalized and consistent across channels and throughout the customer journey. Get it right and you’ll be rewarded with increased revenues and lifelong customers. Get it wrong and 89% of customers will stop doing business with you after one bad experience. So how do you deliver the tailored, seamless service customers demand? Learn how Oracle delivers a complete, connected, stand-out customer service solution as compared with KANA.
Tags : 
customer interaction, customer service, oracle service cloud, kana, best practices, business intelligence
    
Oracle Service Cloud
Published By: Quantcast     Published Date: Feb 13, 2015
Das Whitepaper informiert Durch mobile Endgeräte haben sich unser Verhalten und unsere Kultur in den vergangenen zehn Jahren stark verändert: Wir haben Informationen und Kommunikationsmöglichkeiten permanent griffbereit. Mobile wird zunehmend zum zentralen Screen, auf den wir im Tagesverlauf immer wieder zugreifen. Gleichzeitig entwickelt sich Mobile Marketing zu einem ausgereiften, personalisierten Kommunikationskanal. In diesem Whitepaper wollen wir die Mobile-Landschaft genauer erkunden sowie Chancen und Lösungen für Werbungtreibende aufzeigen.
Tags : 
mobile kampagnen, mobile advertising, mobile trends
    
Quantcast
Published By: Dell PC Lifecycle     Published Date: Mar 13, 2018
Das Royal Victoria Regional Health Centre (RVH), ein Krankenhaus etwa 100 km nördlich von Toronto in zentraler Lage von Ontario in Kanada, bietet eine schnelle Gesundheitsversorgung für mehr als 450.000 Bewohner in einem großen Gebiet. Das RVH-Team besteht aus mehr als 380 Ärzten, 2.500 Mitarbeitern und 850 ehrenamtlichen Helfern und bietet ein außergewöhnliches Gesundheitsangebot und spezielle Dienstleistungen. Dazu zählen Krebsbehandlung, Behandlung von Schlaganfällen, Orthopädie, Intensivmedizin, psychiatrische Versorgung und interventionelle Radiologie. Neben der Akutversorgungseinrichtung in Barrie mit 319 Betten stellt das RVH auch die MEDITECH EHR-Plattform (Electronic Health Records) für mehrere andere Krankenhäuser in Midland, Orangeville und Collingwood bereit.
Tags : 
    
Dell PC Lifecycle
Search      

Special Report

In this webinar Black Duck Software (www.blackducksoftware.com), together with representatives of SAP, will review the benefits open source offers to development organizations, the management challenges it presents, and approaches for addressing those challenges.

Add Research

Get your company's research in the hands of targeted business professionals.

Modern Analyst Media Modern Analyst Media
Modern Analyst Requirements Modern Analyst Media Modern Analyst DigiBytes
Copyright 2009-2014 by Modern Analyst Media LLC Home  |  Featured Bytes  |  Popular Bytes  |  All Topics  |  Vendor Directory