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knowledge management

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Published By: ASG Software Solutions     Published Date: May 12, 2010
For many organizations, managing and delivering the knowledge contained within documents is difficult or impossible due to technological disparity. Conventional approaches to knowledge management work within the constraints of disparate platforms, applications, and output devices, and fail to address technological disparity.
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asg, cypress, managing delivery, knowledge management, document management, collaboration, collaborative commerce, contact management
    
ASG Software Solutions
Published By: 123Together     Published Date: Feb 05, 2009
Email is the primary communication system and file transport mechanism used in organizations of all sizes. Email systems generate enormous amounts of content that must be preserved for a variety of reasons, including: -Compliance with local, state, federal and international statutory requirements - Electronic discovery requirements and best practices - Knowledge management applications - Disaster recovery and business continuity
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123together, it strategies, ediscovery, finra, regulation, security, finra, contact management
    
123Together
Published By: Astaro     Published Date: Jan 19, 2011
This white paper discusses what drives organizations in both heavily-regulated and less regulated industries to retain email and other electronic content.
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astaro, content retention, email content, legal discovery, data mining, knowledgement management, electronic content, content delivery
    
Astaro
Published By: HPE Service Virtualization     Published Date: Aug 18, 2016
Voke conducted a survey of 505 participants from technology and non-technology companies to explore their use of service virtualization and its results. Organizations using service virtualization experienced fewer defects, reduced software cycles, and increased customer satisfaction. The 2015 Service Virtualization Market Snapshot™ REPORT by Voke Research provides real-world data to help you justify the investment in service virtualization.
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service virtualization, data, market snapshot, voke research, software development, knowledge management
    
HPE Service Virtualization
Published By: VMware AirWatch     Published Date: Jul 19, 2017
The VMware 2016 State of the Digital Workspace Report was performed in July 2016 and is a study that examined digital workspace adoption among global organizations across industries. Data represents a survey of 1,263 business decision makers (BDMs) and IT influencers to examine the worldwide progress in transitioning from the client-server era to the mobile-cloud era. Respondents acknowledged that game-changing IT relies on organizations adopting a digital workspace that includes security and identify management as vital components. With realistic prospects of achieving astounding return on investment (ROI), even businesses that cited obstacles to adoption may want to consider taking another look at business mobility initiatives.
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VMware AirWatch
Published By: VMware     Published Date: Feb 24, 2017
The VMware 2016 State of the Digital Workspace Report was performed in July 2016 and is a study that examined digital workspace adoption among global organizations across industries. Data represents a survey of 1,263 business decision makers (BDMs) and IT influencers to examine the worldwide progress in transitioning from the client-server era to the mobile-cloud era. Respondents acknowledged that game-changing IT relies on organizations adopting a digital workspace that includes security and identify management as vital components. With realistic prospects of achieving astounding return on investment (ROI), even businesses that cited obstacles to adoption may want to consider taking another look at business mobility initiatives.
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VMware
Published By: CA Technologies     Published Date: Nov 12, 2014
A Technology Adoption Profile based on a custom survey of 102 North American and European enterprise IT decision-makers with knowledge of their company’s performance and capacity management capabilities.
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application performance, capacity management capabilities, optimizing it capacity, the demands on the it department, performance optimization, it management, data management, data center
    
CA Technologies
Published By: ServiceNow     Published Date: Nov 05, 2012
When IT organizations utilize social media, it can efficiently help more people inside and outside the data center quickly access more services and knowledge. Combined people's knowledge and good will and the essence of information technology service management (ITSM) can be more fully realized.
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servicenow, social media, social it, it environment, it management
    
ServiceNow
Published By: Dell     Published Date: Aug 17, 2017
Managing the PC life-cycle environment can be a complicated and expensive process. Enterprises with old and outdated systems require increased support, have higher maintenance costs, and see interrupted workforce productivity. However, consolidating processes and enlisting the help of vendor partners will greatly reduce costs and provide expert-level knowledge for a better PC life-cycle management operation. In April 2016, Dell commissioned Forrester Consulting to conduct a study with 230 IT decision-makers with knowledge of desktop infrastructure environments at their organization. All respondents were significantly involved in the decision-making process for PC and device management and had significant expert-level knowledge about the PC life-cycle process.
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pc lifecycle, desktop infrastructure, pc lifecycle management, workforce productivity, it management
    
Dell
Published By: Cloud Sherpas     Published Date: Nov 06, 2015
Watch this webinar to find out how going Google can help organisations and their business.
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go google, reasons to go google, cloud sherpas, knowledge management, platforms, it infrastructure, google apps, best practices
    
Cloud Sherpas
Published By: VMware     Published Date: Jul 24, 2017
The VMware 2016 State of the Digital Workspace Report was performed in July 2016 and is a study that examined digital workspace adoption among global organizations across industries. Data represents a survey of 1,263 business decision makers (BDMs) and IT influencers to examine the worldwide progress in transitioning from the client-server era to the mobile-cloud era. Respondents acknowledged that game-changing IT relies on organizations adopting a digital workspace that includes security and identify management as vital components. With realistic prospects of achieving astounding return on investment (ROI), even businesses that cited obstacles to adoption may want to consider taking another look at business mobility initiatives.
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VMware
Published By: SumTotal     Published Date: May 24, 2013
Forrester Research, Inc.’s 2013 evaluation of Talent Management vendors against 57 criteria named SumTotal Systems a Leader and “the largest of the pure-play talent management vendors” (The Forrester Wave™: Talent Management, Q1 2013). Download the full report to jump-start your knowledge of the talent management solution landscape.
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forrester, talent management, talent management solutions, talent management systems
    
SumTotal
Published By: newScale     Published Date: Jan 30, 2008
This white paper outlines the challenges associated with IT Request Management and ten best practices that represent the hard-won knowledge from dozens of successful Service Request Management projects. By following these guidelines, your IT organization can provide more responsive service delivery, increase operational efficiency, and improve internal customer satisfaction.
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itil, service catalog, service catalogue, itil service catalogue, it service catalogue, best practices, service management, customer service
    
newScale
Published By: CA SM     Published Date: Jun 02, 2008
The potential benefits of adopting a Knowledge Management strategy are significant and have far-reaching implications for a business when implemented correctly. The correct use of Knowledge Management techniques and technology makes a company agile and more responsive to the needs of the customer, resulting in enhanced business performance and greater return on investment.
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ca sm, ca service management, service management, knowledge management, custoer service, return on investment, roi, best practices
    
CA SM
Published By: KANA®, A Verint® Company     Published Date: Aug 13, 2014
Kana Enterprise is a product built via acquisition, and it delivers a solution that combines the strength of its two parents — the multichannel and knowledge capabilities of the historical Kana Software products and the business process management engine from Sword Ciboodle.
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kana, customer service solutions vendors, case management, customer service, reporting capabilities, process management, sword ciboodle, knowledge management
    
KANA®, A Verint® Company
Published By: Cranfield University     Published Date: Jan 16, 2015
Get the insight and knowledge you need to develop as a manager and take a leap forward.
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progress to management roles, business knowledge, development programme, management roles, high potencial managers, become a manager
    
Cranfield University
Published By: Teradata     Published Date: May 01, 2015
Creating value in your enterprise undoubtedly creates competitive advantage. Making sense of the data that is pouring into the data lake, accelerating the value of the data, and being able to manage that data effectively is a game-changer. Michael Lang explores how to achieve this success in “Data Preparation in the Hadoop Data Lake.” Enterprises experiencing success with data preparation acknowledge its three essential competencies: structuring, exploring, and transforming. Teradata Loom offers a new approach by enabling enterprises to get value from the data lake with an interactive method for preparing big data incrementally and iteratively. As the first complete data management solution for Hadoop, Teradata Loom enables enterprises to benefit from better and faster insights from a continuous data science workflow, improving productivity and business value. To learn more about how Teradata Loom can help improve productivity in the Hadoop Data Lake, download this report now.
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data management, productivity, hadoop, interactive, enterprise, enterprise applications
    
Teradata
Published By: Solidcore     Published Date: Jan 07, 2008
It is widely acknowledged that unauthorized changes made to an IT Infrastructure cause up to 80% of system unavailability.  Learn how adding change control to your existing or planned change management infrastructure can help improve IT service availability, lower compliance costs, and accelerate your ITIL implementations.
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control change, change management, high availability, change control, sla, service level, solidcore, infrastructure
    
Solidcore
Published By: SAP Inc.     Published Date: Jul 28, 2009
Read about the benefits, prerequisites, and impact of successful business process management (BPM) initiatives, with a closer look at the United States.
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bpm, bpm, business process management, software implementations, sap, idg, cio2cio, soa
    
SAP Inc.
Published By: Lucidworks     Published Date: Jun 24, 2015
Using content, context, and the crowd to build better search applications.
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search platform, search query, search technologies, big data, high-volume data, database advancements, it management, knowledge management
    
Lucidworks
Published By: LogMeIn     Published Date: Apr 24, 2014
A Harvard Business Report providing an insight into how smart knowledge workers delegate tasks - or eliminate them all together
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knowledge, time management, delegation, smart working, workforce management
    
LogMeIn
Published By: RightAnswers     Published Date: Sep 04, 2013
Every day, technology plays a bigger and bigger role throughout corporate America, corporate success becomes increasingly dependent on productive use of information technology – and IT support grows more critical. But while excellent IT support rapidly returns users to productive work, the information necessary to that excellence is often fragmented in different parts of the IT organization. Effective knowledge management empowers service desks – and even users themselves – by enabling quick, accurate and consistent user solutions. That leads to measureable benefits for your business. This brief explores 20 metrics that measure those benefits – in other words, your “return on knowledge.”
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return on knowledge, knowledge management, rightanswers, knowledge, measuring business benefits, crm, customer relationship management, crm
    
RightAnswers
Published By: RightAnswers     Published Date: Sep 11, 2013
Customer service for B2B is challenging: products and services can be complex and the knowledge needed to solve customer problems is often fragmented throughout an organization. But effective knowledge management empowers customer service reps – and even customers themselves – while providing measurable benefits to your business. It enables quick, accurate and consistent customer solutions. This brief explores 20 metrics that measure those benefits – in other words, your “return on knowledge.”
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return on knowledge, knowledge management, rightanswers, knowledge, measuring business benefits, crm, customer relationship management, crm
    
RightAnswers
Published By: Webroot UK     Published Date: Nov 11, 2009
This report highlights ways Best-in-Class organizations harden themselves against threats from email.
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webroot, email security, threats, spam, data security policy, knowledge management, performance management, encrytion
    
Webroot UK
Published By: Success Factors     Published Date: Oct 07, 2014
Few things matter more to business success than human capital. The right mix of people, skills, and culture can create competitive advantage for companies, reshape industries, and drive prosperity across regions. As a new generation joins the labor market and employment options evolve in an increasingly global and knowledge-based economy, effective workforce management is a strategic imperative. Opportunities abound in this new environment, for both employers and employees—but so do risks.
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successfactors, talent, human capital, labor market, employment, employees, employers, knowledge based economy
    
Success Factors
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