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service catalog

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Published By: ServiceNow     Published Date: Nov 05, 2012
Many CIOs are being pressured to demonstrate IT value. A service catalog can help you promote your services in a way the business can easily understand. It will become your service management foundation that can boost IT visibility and constantly demonstrate IT value to the business.
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servicenow, it management, it visibility, it value, service catalog, data management
    
ServiceNow
Published By: ServiceNow     Published Date: Oct 18, 2013
"We will show you the power of the ServiceNow single system of record through some easy-to-follow demonstrations. This webinar includes demonstrations of: • Incident, Problem and Change Management • Service Catalog & Self Service • Performance Analytics "
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servicenow, enterprise it, service automation, applications, webinar, it management, change management, cloud computing
    
ServiceNow
Published By: BMC Software     Published Date: May 16, 2011
Learn how you can combine the benefits of traditional IT management with the dynamic potential of cloud architectures in this white paper.
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bmc software, hybrid cloud delivery, cloud services management, bmc cloud lifecycle management, cloud service delivery, cloud resource management, service catalog establishment, hybrid cloud integration, cloud computing
    
BMC Software
Published By: Cisco     Published Date: Jul 01, 2011
This EMA White Paper examines in more detail the building blocks for private cloud computing - automation, virtualization, and cloud service management - and provides EMA's recommendations for a phased approach to cloud computing, based on EMA's maturity model, research data, and enterprise activities, with prescriptive approach and some sample use cases to help get started.
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cisco, automization, service catalog, self-service, virtualization, private cloud, building blocks, infrastructure, ema, newscale, storage virtualization, cloud computing
    
Cisco
Published By: Cisco     Published Date: Jul 01, 2011
Read this white paper to learn how IT organizations can implement an effective Service Catalog that will enable them to reap the full benefits of self-service in virtualized and cloud computing environments.
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cisco, automization, service catalog, self-service, datacenter, virtualization, private cloud, infrastructure, newscale, storage virtualization, cloud computing
    
Cisco
Published By: Cisco     Published Date: Jul 27, 2011
This EMA White Paper examines in more detail the building blocks for private cloud computing - automation, virtualization, and cloud service management - and provides EMA's recommendations for a phased approach to cloud computing, based on EMA's maturity model, research data, and enterprise activities, with prescriptive approach and some sample use cases to help get started.
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cisco, automization, service catalog, self-service, virtualization, private cloud, building blocks, infrastructure, ema, newscale, cloud computing, design and facilities
    
Cisco
Published By: Cisco     Published Date: Jul 27, 2011
Read this white paper to learn how IT organizations can implement an effective Service Catalog that will enable them to reap the full benefits of self-service in virtualized and cloud computing environments.
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cisco, automization, service catalog, self-service, datacenter, virtualization, private cloud, infrastructure, newscale, business process automation, cloud computing, design and facilities
    
Cisco
Published By: ServiceNow     Published Date: Nov 22, 2013
A modern ITAM solution allows organizations to consolidate legacy systems into one system of record and automate the asset lifecycle.
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servicenow, enterprise it, asset management, software asset management, itam, itsm, service management, software-as-a-service, service catalog, runbook automation, manual to automation, workflow engine, complex integration, vendors and models, change management, software compliance
    
ServiceNow
Published By: ServiceNow     Published Date: Nov 22, 2013
This document discusses how self-service cloud provisioning can serve as a pragmatic customer-centric approach for managing the proliferation of public and private clouds. It discusses customer expectations, critical success factors, and key metrics required for a successful implementation of such an offering.
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servicenow, enterprise it, cloud computing, cloud provisioning, customer-centric cloud, it operations and governance, virtual resources, service catalog, automate everything, it services, put it on the cloud, content management
    
ServiceNow
Published By: ServiceNow     Published Date: Nov 22, 2013
An effective service catalog enables IT to deliver business services that are more customer and service focused, which results in higher customer satisfaction, provides standardization and consistency and increases IT visibility across the organization.
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servicenow, enterprise it, boost visibility, business value, service catalog, service management, infrastructure library, budget effectiveness, customer-focused services, business critical asset, customer requirements, service level management, it management, infrastructure, business intelligence
    
ServiceNow
Published By: ServiceNow     Published Date: Mar 26, 2014
Learn how creating a great service catalog can help alleviate the pressure of demonstrating the value of IT to the business and why many consider it to be fundamental to any IT improvement initiative.
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service catalog, visibility, it value, compliance, service management, records management, itil, project management
    
ServiceNow
Published By: Service Now     Published Date: Feb 15, 2017
L’application HR Service Automation de ServiceNow rationnalise la fourniture de services RH en offrant aux utilisateurs un catalogue en self-service incluant des processus automatiques préconfigurés.
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service automation, servicenow, hr service automation
    
Service Now
Published By: newScale     Published Date: Jan 30, 2008
Demand for IT services is outpacing the growth of IT budgets. The business constantly requests new services, requires higher service levels, and expects more consistent service delivery. With supply constrained, the only solution is to manage this demand more effectively. The new version of ITIL prescribes essential changes to help IT and the business tackle this difficult task.
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service, service management, service catalog, newscale, itil, service catalog, service catalogue, itil service catalogue, it service catalogue, it management, best practices, sla
    
newScale
Published By: newScale     Published Date: Jan 30, 2008
Many organizations implementing ITIL as part of their IT Service Management framework begin with the Configuration Management Database (CMDB). While a CMDB is a key piece of any successful ITIL implementation, there are several traps that are easily fallen into when implementing one.
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change management, cmdb, service catalogue, service catalog, service management, itil, newscale, itil, service catalog, service catalogue, itil service catalogue, it service catalogue, it management
    
newScale
Published By: newScale     Published Date: Jan 30, 2008
This white paper outlines the challenges associated with IT Request Management and ten best practices that represent the hard-won knowledge from dozens of successful Service Request Management projects. By following these guidelines, your IT organization can provide more responsive service delivery, increase operational efficiency, and improve internal customer satisfaction.
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itil, service catalog, service catalogue, itil service catalogue, it service catalogue, best practices, service management, customer service, customer satisfaction, newscale, request fulfillment, it management, customer experience management
    
newScale
Published By: newScale     Published Date: Jan 30, 2008
This white paper is intended to share some of those lessons learned and suggesting ways you can achieve success by avoiding the most common pitfalls. But before we talk about the typical mistakes in creating a Service Catalog, let’s briefly review its purpose.
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service catalog, service management, newscale, customer service, itil, v.3, itil v3, itil v.3, itil, service catalog, service catalogue, itil service catalogue, it service catalogue, it management, best practices, sla
    
newScale
Published By: newScale     Published Date: Feb 25, 2009
This ENTERPRISE MANAGEMENT ASSOCIATES® (EMA™) white paper introduces the Service Catalog and Service Portfolio Management processes and discusses the selection criteria for Service Catalog and Service Portfolio software solutions.Learn more today!
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newscale, itil, cmdb, adoptability, scalability, service marketing, sla, it management, project management, service management
    
newScale
Published By: ServiceNow     Published Date: Mar 24, 2015
Decision makers at many organizations question the investments made in IT. This is often because they don’t fully understand the value delivered by IT service management (ITSM) or by compliance with recommended best practices such as those defined by the IT Infrastructure Library or ITIL®. This often pressures CIOs to demonstrate the value of IT to the business. Learn how creating a great service catalog can help alleviate these pressures and why many consider it to be fundamental to any IT improvement initiative. An effective service catalog enables IT to deliver business services that are more customer and service focused, which results in higher customer satisfaction, provides standardization and consistency and increases IT visibility across the organization.
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it visibility, it service management, compliance, it infrastructure, business services, it visibility, it management, enterprise applications
    
ServiceNow
Published By: Waterline Data & Research Partners     Published Date: Nov 07, 2016
Today, businesses pour Big Data into data lakes to help them answer the big questions: Which product to take to market? How to reduce fraud? How to retain more customers? People need to get these answers faster than ever before to reduce “time to answer” from months to minutes. The data is coming in fast and the answers must come just as fast. The answer is self-service data preparation and analytics tools, but with that comes an expectation that the right data is going to be there. Only by using a data catalog can you find the right data quickly to get the expected insight and business value. Download this white paper to learn more!
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Waterline Data & Research Partners
Published By: ServiceNow     Published Date: Jan 17, 2017
A self-service experience helps IT and business users do more, and do it better, at a lower cost This eBook, “Consumerize the User Experience,” distills insights from the ServiceNow user community that can help you rapidly deploy an improved self-service experience while maximizing your short, medium, and long-term benefits. Learn best practices to: • Create a self-service portal where users can report issues, make requests, ask questions, and check request status • Define the service catalog to accurately reflect details of supported services, such as: scope, cost, service level agreements (SLAs), dependencies, and more • Automate knowledge sharing for better service and less hunting for information
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it management, it automation, it ticketing, help desk, service desk, itsm, it service management, management, service, automation, productivity, consumer
    
ServiceNow
Published By: Frontrange     Published Date: Mar 13, 2013
Data is now accessed via physical and virtual desktops, laptops and mobile devices. IT organizations struggle to control and manage this widening pool of devices. View this Computerworld Survey to better understand the solutions to these challenges.
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it service management, itsm, service desk, service catalog, service management software, mobile service management, cloud itsm, service manager, help desk software, hybrid it service management, heat help desk, client management, network discovery software, software audit, pc hardware inventory software, hardware software inventory, hardware inventory, pc hardware inventory, audit service level agreement, network inventory
    
Frontrange
Published By: Frontrange     Published Date: Mar 13, 2013
Recent new technology introductions are fundamentally changing the way we utilize and manage IT resources. This whitepaper shows how these new processes and automation solutions deliver the agility and extensibility to maintain performance and relia
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it service management, itsm, service desk, service catalog, service management software, mobile service management, cloud itsm, service manager, help desk software, hybrid it service management, heat help desk, client management, network discovery software, software audit, pc hardware inventory software, hardware software inventory, hardware inventory, pc hardware inventory, audit service level agreement, network inventory
    
Frontrange
Published By: Frontrange     Published Date: Mar 13, 2013
Many IT organizations are excited about the prospects of incorporating Cloud-based technologies into their present/future vision. Download this whitepaper and learn how you can leverage Cloud services for increased resiliency and efficiency.
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it service management, itsm, service desk, service catalog, service management software, mobile service management, cloud itsm, service manager, help desk software, hybrid it service management, heat help desk, client management, network discovery software, software audit, pc hardware inventory software, hardware software inventory, hardware inventory, pc hardware inventory, audit service level agreement, network inventory
    
Frontrange
Published By: Frontrange     Published Date: Mar 13, 2013
Reducing IT costs and improving service quality are primary concerns when looking to improve your IT efficiencies. This paper presents the Return on Investment implications for organizations considering an IT Service and Client Management solution.
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it service management, itsm, service desk, service catalog, service management software, mobile service management, cloud itsm, service manager, help desk software, hybrid it service management, heat help desk, client management, network discovery software, software audit, pc hardware inventory software, hardware software inventory, hardware inventory, pc hardware inventory, audit service level agreement, network inventory
    
Frontrange
Published By: Frontrange     Published Date: Mar 13, 2013
Managing IT services has rarely been as challenging as it is today. The solution is to adopting a standards-based strategy that automates IT service management. This white paper examines what’s holding IT back and offers a potential way forward.
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it service management, itsm, service desk, service catalog, service management software, mobile service management, cloud itsm, service manager, help desk software, hybrid it service management, heat help desk, client management, network discovery software, software audit, pc hardware inventory software, hardware software inventory, hardware inventory, pc hardware inventory, audit service level agreement, network inventory
    
Frontrange
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