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service catalogue

Results 1 - 7 of 7Sort Results By: Published Date | Title | Company Name
Published By: Service Now     Published Date: Feb 15, 2017
L’application HR Service Automation de ServiceNow rationnalise la fourniture de services RH en offrant aux utilisateurs un catalogue en self-service incluant des processus automatiques préconfigurés.
Tags : 
service automation, servicenow, hr service automation
    
Service Now
Published By: newScale     Published Date: Jan 30, 2008
Demand for IT services is outpacing the growth of IT budgets. The business constantly requests new services, requires higher service levels, and expects more consistent service delivery. With supply constrained, the only solution is to manage this demand more effectively. The new version of ITIL prescribes essential changes to help IT and the business tackle this difficult task.
Tags : 
service, service management, service catalog, newscale, itil, service catalog, service catalogue, itil service catalogue
    
newScale
Published By: newScale     Published Date: Jan 30, 2008
Many organizations implementing ITIL as part of their IT Service Management framework begin with the Configuration Management Database (CMDB). While a CMDB is a key piece of any successful ITIL implementation, there are several traps that are easily fallen into when implementing one.
Tags : 
change management, cmdb, service catalogue, service catalog, service management, itil, newscale, itil
    
newScale
Published By: newScale     Published Date: Jan 30, 2008
This white paper outlines the challenges associated with IT Request Management and ten best practices that represent the hard-won knowledge from dozens of successful Service Request Management projects. By following these guidelines, your IT organization can provide more responsive service delivery, increase operational efficiency, and improve internal customer satisfaction.
Tags : 
itil, service catalog, service catalogue, itil service catalogue, it service catalogue, best practices, service management, customer service
    
newScale
Published By: newScale     Published Date: Jan 30, 2008
This white paper is intended to share some of those lessons learned and suggesting ways you can achieve success by avoiding the most common pitfalls. But before we talk about the typical mistakes in creating a Service Catalog, let’s briefly review its purpose.
Tags : 
service catalog, service management, newscale, customer service, itil, v.3, itil v3, itil v.3
    
newScale
Published By: Cherwell Software     Published Date: Jun 29, 2015
This guide provides: Key insight into how to create a service catalog, clear guidance on defining a service catalog, and an easy to use service catalog template to help you start realizing business and customer benefits.
Tags : 
service catalogue, service level agreement, service catalog template, operational service agreements, continual service improvement, best practices, information management, itil
    
Cherwell Software
Published By: CA Technologies     Published Date: Jul 06, 2011
The concept of cloud computing implies that the cloud computing platform is "mist" - ethereal and simple. In reality, it requires a complex infrastructure and sophisticated processes to make the illusion a reality
Tags : 
cloud-computing. ca, cloud, private-cloud, cloud computing, white paper, whitepaper, whitepapers, white papers
    
CA Technologies
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