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Published By: Genesys     Published Date: Jun 07, 2013
Transforming Customer Experience in the New Digital World. Create a holistic digital customer service solution that impacts customer experience along with top and bottom line numbers.
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custom service solutions, customers, experience, digital, voice channel, networking
    
Genesys
Published By: Genesys     Published Date: Jun 11, 2013
Your new all-in-one contact center should include all of the tools needed to support efficient and effective customer service. Great contact center solutions allow you to do more with less; less IT time to deploy and monitor; less agent time to answer and resolve customer requests; and less administrator frustration as they try to adjust resources to meet operational demand.
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contact centers, customer service, solution, technical, technology, drive business, voice, strategy, networking, knowledge management, data management
    
Genesys
Published By: Five9     Published Date: Jan 30, 2013
In this report, we’ll examine the strategy of migrating from premises- to cloud-based contact center software solutions—why it makes sense for some organizations, what to consider, and how a few real-world migration efforts have fared.
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call center, contact center, cloud, saas, ivr, customer service. voip, cloud-based, agents, best practices, productivity
    
Five9
Published By: Silverpop     Published Date: Feb 04, 2013
Tips and strategies from Silverpop thought leaders and resident marketers, as well as our partners and customers.
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engagement, testing, optimization, email marketing, best practices
    
Silverpop
Published By: Jive     Published Date: Mar 29, 2013
New Solutions Can Help You Get Campaigns to Market Sooner, Cut Costs, and Boost Results
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marketing campaigns, cmo, social, social media, campaign planning, campaign development
    
Jive
Published By: Arbor     Published Date: Sep 20, 2013
Today’s hosting provider can increase revenue by capitalizing on the growing demand of business customers for hosted online operations—provided, of course, that it can safeguard these critical operations against DDoS-related outages. Using the simple, step-by-step approach described in this paper, providers can model the financial impact of a DDoS attack on their operations and calculate the ROI of an effective DDoS defense solution.
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distributed denial of services, defense solutions, security, financial management, ddos attacks, ddos protection, ddos defense system, ddos protection solutions, roi
    
Arbor
Published By: Arbor     Published Date: Sep 15, 2014
Die Erhöhung von DDoS-Angriffen kurbelt die Nachfrage an umfassenden Lösungen an “This market engineering study comes at a time when DDoS attacks are accelerating in purpose, sophistication, complexity, scale, and frequency. Businesses of all size have proven to be susceptible to these attacks, and though DDoS is not a new concern, the risk of DDoS attack probability and potential for damages is at an all-time high. As a result, DDoS mitigation is a top-of-mind consideration for IT and security organizations around the world, and demand for DDoS mitigation solutions is growing rapidly.”
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market engineering, ddos attacks, it security, application security, security management
    
Arbor
Published By: NETIQ     Published Date: Mar 12, 2013
Sally Hudson, IDC research and analysis, sums up thoughtful Q&A session that highlights evaluating access governance solutions, developing agile processes and policies that meet security and compliance needs.
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idc research, governance solutions, netiq
    
NETIQ
Published By: NETIQ     Published Date: Mar 12, 2013
NetIQ’s Identity, Access and Security Management solutions integrate seamlessly to help you control access to cloud services and data, reduce your risk of data breaches in mixed environments.
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security and compliance in the cloud
    
NETIQ
Published By: NETIQ     Published Date: Sep 09, 2013
Virtualization technology can solve the cost vs. time dilemma that traditional data recovery solutions pose, enabling organizations to quickly and cost-effectively recover all server workloads. To learn more, download your copy of this NetIQ paper today.
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netiq, white paper, disaster recovery, workload mirroring, removable-media backup, server workload, virtualization technology, security
    
NETIQ
Published By: RES Software     Published Date: Apr 08, 2013
RES Software, éditeur leader de solutions de poste de travail dynamique, annonce le déploiement de sa solution de gestion des environnements de travail au sein du Groupe Chèque Déjeuner. Le Groupe Chèque Déjeuner est une entreprise sociale créée en 1964, considéré comme le numéro 3 mondial sur le marché des titres spéciaux de paiement à vocation sociale et culturelle. Fort d’une présence à l’international dans 13 pays, regroupant plus de 2130 collaborateurs, en 2011, le Groupe Chèque Déjeuner a realise un volume d’affaires de 4,3 milliards d’euros et un chiffre d’affaires de 290,3 millions.
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RES Software
Published By: Dell Software     Published Date: Apr 17, 2013
Approaches organizations take to manage application performance vary based on data collection, types of metrics captured and how these solutions are deployed and managed. TRAC Research surveyed more than 400 organizations on key areas of web and Application Performance Monitoring. See the results in this paper.
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dell, transactin-centric, infra-centric, apm, trac research, application performance monitoring
    
Dell Software
Published By: Maxwell Systems     Published Date: Sep 05, 2013
Construction companies are meeting the challenge of ever-intensifying competition by refining their business operations with standardized operating practices and “visible” information that is shared among multiple departments. “Before, only owners who wanted to grow a very large company would worry about transitioning from the informal business they started to formalized, standardized business processes,” says Jim Flynn, CEO of Maxwell Systems, a leading provider of construction management software solutions, expert services, and best practices. “But in the current environment, you also have to make that transition just to stay competitive and improve your profitability.”
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construction, business processes, business management, process management, operations management
    
Maxwell Systems
Published By: HireRight     Published Date: May 01, 2013
Employee screening is a critical capability for organizations today. No longer just a part of the hiring process, employee background checks, eligibility verification and even tax credit screening are increasingly part of the ongoing talent life cycle. Aberdeen Group’s latest survey on talent acquisition strategies looked at the practices of over 480 organizations for best practices used and results delivered through the use of employee screening tools and solutions.
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employee screening strategies, human resources, hireright, human resource technology
    
HireRight
Published By: Logicalis     Published Date: Aug 20, 2014
We are pleased to present the findings of The Impact of IT Transformation on Enterprise Computing sponsored by Logicalis. The objective of this research is to better understand how the different stages of IT transformation can affect an organization, the challenges of advancing through each stage, and how successful progression can improve an organization’s IT effectiveness.
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logicalis, it transformation, it strategy, it budget, it solutions, it system, it priorities, networking, security, software development, it management, knowledge management, data management, virtualization, converged infrastructure, draas, cloud computing, automation, automation & orchestration, protection
    
Logicalis
Published By: Logicalis     Published Date: Sep 22, 2014
Video solutions eliminate geographic boundaries and allow you to sit across a conference table from fellow participants, regardless of where they are in the world. By using unified video collaboration solutions for a virtually unlimited number of applications, you can boost productivity and communication throughout your organization, even across the largest of enterprises—allowing you to become more agile and responsive to changing needs. Download this white paper to learn how.
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logicalis, cisco, cisco systems, video communication, video solutions, enterprise video technologies, enterprise applications, employee collaboration, innovation
    
Logicalis
Published By: HP and Intel ®     Published Date: May 02, 2013
It is very clear that datacenter managers need, in addition to server virtualization, the virtualization, pooling, and management of all the other resources that interoperate with their VMs. They require virtualized network interconnects and storage. They also need the tools to manage and automate these converged IT assets as an integrated datacenter system. This more agile system is the key to enabling the shift to a cloud-based infrastructure IT delivery model. Solution providers like HP are now addressing the need for more optimized and agile IT solutions. They are delivering virtualized storage, virtual application network (VAN) infrastructure, and the orchestration software to manage and automate all these ingredients as a single system. Read this whitepaper to learn more.
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data center, virtualization, data center management, automation, agile, storage, van, virtual application network, infrastructure, storage management, storage virtualization, best practices, cloud computing
    
HP and Intel ®
Published By: HP and Intel ®     Published Date: May 03, 2013
In this white paper, Stratecast explores the relationship between hardware and software components in delivering a high-performing cloud environment. We present a list of questions to guide the reader in evaluating the offers of different cloud providers. Finally, we consider HP integrated solutions (hardware tuned to service automation platforms) as an effective choice for building a high-performance cloud environment.
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software, hardware, integration, competitive advantage, cloud, infrastructure, it management, best practices
    
HP and Intel ®
Published By: HP and Intel ®     Published Date: May 06, 2013
The workplace is changing rapidly to accommodate mobile and flexible work styles, as employees expect the same computing experience when working remotely as they get in the office. And those expectations are rising rapidly among all employees — not just in the executive hallways or engineering labs. To discover more about mobile work styles and client virtualization trends in today’s enterprises, Citrix Systems and HP commissioned Forrester Consulting to survey IT decision-makers in North America, Europe, and Asia for this Technology Adoption Profile (TAP). Coupled with Forrester’s existing Forrsights data, we found that IT is turning to client virtualization to manage the growing complexity that BYOD programs and mobility initiatives have created and is embracing end-to-end solutions to overcome the toughest client virtualization challenges concerning cost, performance, scalability, and security.
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mobile, virtualization, mobile workforce, remote employees, workforce management, cloud computing, infrastructure
    
HP and Intel ®
Published By: Viavi Solutions     Published Date: Apr 07, 2017
Growing in number and becoming increasingly more malicious, security threats and attacks pose a severe threat to the survival of a business. Security operations teams need to leverage every available tool to respond more quickly and effectively to these incidents. While network packet capture and forensic analysis has traditionally been used by network operations, such a tool can also help security teams augment existing defenses and get on top of these threats. Given the hostile IT security environment, close collaboration between these groups is crucial to overall IT organizational success. This white paper explains the importance of packet capture and forensic analysis to security operations, examines the dynamics of this growing collaboration between security and network teams, and explores a leading platform in this market from Viavi Solutions.
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Viavi Solutions
Published By: Lenovo and Microsoft     Published Date: Oct 17, 2016
Is Windows 10 right for your business? Get All the Answers in This Comprehensive Guide to Windows 10. Making the decision to upgrade your OS in a multi-platform environment can be scary, and worse, risky! Put your mind at ease with this detailed guide to Windows 10 and Enterprise: Upgrade the Way You Work. You'll get details on: • All the new features • Security upgrades • Migration options Get the whitepaper now.
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technology solutions, customer feedback, software, data security, encryption, cyberattacks
    
Lenovo and Microsoft
Published By: Juniper Networks     Published Date: Sep 10, 2014
Get insight into the innovative solutions demanded by data center security in IDC’s Whitepaper. Read about the unique challenges enterprises face in securing data centers, and how Juniper Networks security technologies meet these.
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security challenges, data center demand, innovative solutions, security technologies, innovative solutions, networking, data center
    
Juniper Networks
Published By: Juniper Networks     Published Date: Sep 10, 2014
Watch our Webinar to find out more about the capabilities offered by connecting networks to IT automation tools as well as capabilities offered by SDN solutions. Find out if you need to employ just one or both of these technologies.
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sdn, network automation, it automation, network connection, sdn solutions, automation tools, it capabilities, networking, it management
    
Juniper Networks
Published By: Salesforce.com     Published Date: Jun 17, 2013
Get the CRM Technology Value Matrix that evaluates the usability and functionality of CRM solutions that support sales, marketing, and customer service for any-sized business.
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customer relationship management, crm, technology, value matrix, support sales, marketing, customer service, crm solutions, networking, knowledge management, enterprise applications, data management
    
Salesforce.com
Published By: Salesforce.com     Published Date: Jun 17, 2013
The Sales Cloud gives you everything you need to connect with customers—from complete, up-to-date account information to social insights, all in once place. Learn how.
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customer relationship management, crm, technology, value matrix, support sales, marketing, customer service, crm solutions, social insight, business environment, it management, knowledge management, enterprise applications
    
Salesforce.com
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