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Published By: Zendesk     Published Date: Jan 19, 2018
The start of a new chapter of your business, whether you're moving upmarket or adding products and features, is a great time to scale your customer service operations in a smart way. We know customers prefer self-service, via a knowledge base, if one is available. A Gartner report estimates that CIOs can reduce customer support costs by 25% or more when proper knowledge management discipline is in place. If you've been on the sidelines waiting to take the self-service leap, this white paper will prove that you and your agents already partake in the activities needed to offer great self-service, every single day.
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customer support software, customer service tool, customer relationship, multichannel support tool, customer support vendor evaluation, knowledge base management, help desk software, help desk portal
    
Zendesk
Published By: Frontier Communications     Published Date: Dec 22, 2016
There is one major difference between disaster avoidance and disaster recovery: Only one of them is an actual disaster. Avoiding disaster starts by proactively answering a few basic questions. Download this e-Book to learn how to properly prepare your business for when a potential disaster strikes.
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Frontier Communications
Published By: Cisco     Published Date: Jul 08, 2016
Disruptors now harness the power of digital to create new sources of value that reduce costs, improve the customer experience, and scale their offerings. Digital disruptors also enjoy a decided innovation advantage over established companies: they are better able to identify new opportunities, and move faster to take advantage of them. In this intensely competitive environment, startups and agile firms are overturning incumbents with digital business models, products, and services.
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Cisco
Published By: SAS     Published Date: Jan 17, 2018
For organizations to succeed with the onslaught of devices, sensors and tools that innovation garners, data must no longer be treated as a byproduct but instead as an asset. And data-driven innovation must start at the top. That's what Michael Schrage, Fellow at MIT Sloan School's Initiative on the Digital Economy, said during the Harvard Business Review webinar, Leadership and Big Data Innovation. Find out why data experimentation, governance and culture are part of the next leadership challenge for organizations.
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SAS
Published By: Epicor     Published Date: Sep 20, 2017
As the world around us becomes increasingly digital, manufacturers must follow suit. Digital transformation presents significant opportunities to achieve growth by addressing key operational issues and aligning products and services to the demands of today’s market. Growth looks different for every company, and with the vast array of digital technologies available, it can be hard to know where to start. Which technologies offer the greatest opportunity for your company to grow? How can you successfully embrace the digital revolution? Epicor has a history of helping manufacturers achieve growth by utilizing cutting-edge technology. By downloading these digital transformation assets, you will: • Understand what growth might look like for your business • Assess the capabilities needed to support your digital transformation journey • Explore best practices to implement your digital transformation strategy • Learn how to capitalize on growth opportunities with speed and conviction
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Epicor
Published By: SAP SME     Published Date: May 22, 2017
Demo sistema de gestão para start up´s e empresas de pequeno porte. O SAP Business One permite que você gerencie toda a dinâmica de sua empresa em crescimento – desde as principais operações, passando por RH, geração de relatórios financeiros, vendas, faturamento até a gestão de contatos.
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SAP SME
Published By: IBM APAC     Published Date: Nov 22, 2017
It is imperative that organizations start looking now for smarter solutions to the problems associated with unstructured data. There are many issues related to unstructured data that need to be readily addressed such as storage, discovery, organization, tagging and deduplication. One of the most important issues related to unstructured data is finding and discovering key business insights as quickly as possible, preferably in near real time, to gain a significant competitive advantage.
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storage, discovery, organization, tagging, deduplication, competitive, advantage
    
IBM APAC
Published By: TriNet     Published Date: Nov 26, 2012
Download this white paper for insights on specific techniques startups and growing businesses can use to leverage the benefits and avoid the pitfalls of social media.
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social media, employee engagement, social media policy, social networking
    
TriNet
Published By: Dell EMC     Published Date: Aug 17, 2017
For many companies the appeal of the public cloud is very real. For tech startups, the cloud may be their only option, since many don’t have the capital or expertise to build and operate the IT systems their businesses need. Existing companies with established data centers are also looking at public clouds, to increase IT agility while limiting risk. The idea of building-out their production capacity while possibly reducing the costs attached to that infrastructure can be attractive. For most companies the cloud isn’t an “either-or” decision, but an operating model to be evaluated along with on-site infrastructure. And like most infrastructure decisions the question of cost is certainly a consideration. In this report we’ll explore that question, comparing the cost of an on-site hyperconverged solution with a comparable set up in the cloud. The on-site infrastructure is a Dell EMC VxRailTM hyperconverged appliance cluster and the cloud solution is Amazon Web Services (AWS).
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public cloud, it systems, data center, it agility, hyperconverged solution, hyperconverged appliance
    
Dell EMC
Published By: TriNet     Published Date: Mar 27, 2013
11 steps from a serial entrepreneur and investor.
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trinet, steps for scaling a startup, business infrastructure, human resources
    
TriNet
Published By: SAP     Published Date: Sep 19, 2017
SAP S/4HANA Retail for merchandise management is at the core of a comprehensive suite of retail offerings designed to help retailers meet the demands of a digital economy. It supports retail core processes end to end, starting with master data down to point-of-sales (POS) connectivity. It allows insights into operational retail data, empowering users with contextual, real time information for faster and better decision making. Processes can easily be extended to connect to business networks to form a digital ecosystem and collaboratively drive business model improvements. Equipped with a simple and intuitive user experience, the solution offers better support for headquarters users as well as store associates to drive compelling customer experiences.
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master data, management, retail price, merchandise buying, collaboration, vendor agreement, forecasting, sap
    
SAP
Published By: Blue Coat Systems     Published Date: Jul 18, 2013
From the Era Before security to this current era of empowerment this infographic from BlueCoat provides a timeline navigates the rise of web commerce and the rise in securities which protect us. Starting with when web commerce began to grow and hackers took notice to now when Web Security is able to empower businesses.
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idc, security, bluecoat, web security, hackers, application security
    
Blue Coat Systems
Published By: BMC Software     Published Date: Aug 12, 2013
While many companies have begun using external cloud infrastructure services, and a smaller number have embarked on internal “cloud-like” initiatives, others are just starting out and trying to determine how to best use cloud computing. This paper written by BMC’s Deputy CTO Herb VanHook, provides an overview of the major models of cloud infrastructure services (IaaS) and the business benefits and best uses of each model.
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cloud, bmc, cloud infrastructure, best practices, business intelligence, cloud computing, infrastructure
    
BMC Software
Published By: Puppet     Published Date: Mar 13, 2017
Have you started moving to the cloud? Nearly 70 percent of organizations have at least one application living in the cloud already, and cloud adoption is growing fast. That's because organizations recognize the cloud is a great way to make IT more agile and helpful to the business. Download Cloud-Scale Automation with Puppet, and learn how you can ease the transition to cloud, gaining the agility your organization needs without adding hours of management time or unnecessary risk. You really can use cloud infrastructure as easily as you use on-prem, and keep it as secure as on-prem, too. You’ll learn how to: • Automate your cloud resources and manage infrastructure at scale. • Get started with Puppet on both Linux and Windows machines. • Make Puppet the foundation of your DevOps efforts, regardless of where you choose to deploy.
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Puppet
Published By: Oracle (Hospitality)     Published Date: Mar 28, 2017
Hotels and resorts with function space may well have an opportunity to boost their overall property revenue, given the escalating demand for function space and the fact that many of them have already maximized the value of their guest rooms through sophisticated revenue management capabilities. Success generally starts with a next-generation technology solution that can empower sales and catering personnel. Success also requires having in place the right organizational resources, business processes and performance metrics.
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hotels, resorts, function, space, oracle, metrics
    
Oracle (Hospitality)
Published By: RCN Business     Published Date: Nov 11, 2014
In a changing business climate, you're only productive as the technology that supports you. In fact, having the right services can mean the difference between one more happy sale or one less customer. Don’t settle for "one less" - get the right solution for your business with RCN Business Services. RCN Business Services offers a full suite of communications products and services to businesses of all sizes, including Internet, voice, video and network solutions. We are a facilities-based provider that offers extensive fiber density with redundancy and superior performance. Spanning over 6,000 miles, the advanced fiber-rich network is completely diverse from other communications providers, enabling businesses to experience exceptional customer service, quicker installation and issue resolution. RCN Business operates on three fundamental tenets: Partnership, Choice and Technology. These fundamental tenets guide how RCN Business approaches the sales process, addresses its customers, and supports its products and services. Partnership: The process starts with a dedicated RCN Business account representative actively listening and learning the needs, goals and challenges of a business. The trained and experienced RCN Business staff then delivers a customized solution. Choice: RCN Business understands that one size does not fit all. The goal is to create a reliable, customized technology solution that contributes to a business’s success and growth. Technology: Technology and customer support are critical to any business. With RCN Business owning and having full control of its network, businesses get local U.S. based operations, faster response times and a continuous monitoring for superior uptime.
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lan, voip, business communication, wan, pbx, networking, wireless
    
RCN Business
Published By: Lenovo     Published Date: May 17, 2016
This white paper from IDC provides a key resource for detailing the use cases for Hyperconverged, offering an overview of the landscape and a deep-dive into the use case for NutanixTM + Lenovo as a leader in the marketplace. Start building your business case for hyperconverged today!
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lenovo, nutanix, hyperconverge, idc
    
Lenovo
Published By: Sitrion     Published Date: Oct 05, 2016
Don‘t know where to start with your communications mobile project? Building a well thought-out business case to get executive and stakeholder buy-in is the most important step to your success. This how-to guide can quickly help you make the business case for your employee communications app initiative. Download to learn more.
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Sitrion
Published By: CA Technologies     Published Date: Aug 21, 2017
Agile software development is no longer a fad, a niche methodology, or just for startups: it’s a requirement for any modern and adaptive development organization. Without the adoption of agile practices, your business may be challenged to keep pace with customer commitments, beat the competition to market, and establish a roadmap for strategic innovation. But a proven framework for agile transformation—including services and tooling can enhance your productivity and speed, and support you as you scale.
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CA Technologies
Published By: Juniper APAC DWA Cloud Leads July 2017     Published Date: Aug 10, 2017
The digital, connected world is fundamentally changing the dynamics of the financial services industry. Consumers expect anytime and anywhere access with a customer experience commensurate with the Internet world, while fintech start-ups disrupt established value chains, driving a need to deliver faster innovation. This is creating tremendous pressure on the network, with escalating demands for performance and agility, while cost control and compliance imperatives remain as dominant as ever. This paper looks at optimal strategies for CIOs and CTOs, exploring how the future network needs to evolve to both drive operational effectiveness and enable business change, while assessing key investment and strategic considerations for equipping the network for the digital financial institution.
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security information, security management, event management, system security, system management, risk management, security infrastructure, it infrastructure
    
Juniper APAC DWA Cloud Leads July 2017
Published By: AppDynamics     Published Date: Sep 20, 2017
Cloud computing has been gaining momentum for years. As the technology leaves the early adopter phase and becomes mainstream, many organizations find themselves scrambling to overcome the challenges that come with a more distributed infrastructure. One of those difficulties is getting through a major cloud migration. It is one thing to roll out a few applications and cloud pilot projects, it is an entirely different challenge to start using the cloud across multiple lines of business at massive scale. That is the point that organizations are beginning to reach, and the time has come to take a serious look at cloud migration best practices.
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migration, business, cloud, workload, performance applications
    
AppDynamics
Published By: HP - Enterprise     Published Date: Jun 05, 2013
Traditional project management techniques are not working as well as expected. According to research, an average organization has at least $74 million USD (yearly) in at-risk projects. And, even when projects are executed successfully, all too often they still fail to deliver business benefits. So, how do you get started? How do you prioritize which issues to address first? What are the risks and potential rewards? What can you do yourself and where can you need help? This paper helps you answer those questions. It provides important insights into the root causes of project failures and misalignment with business unit expectations, along with possible solutions. It illustrates the path to optimized project and portfolio management from four different starting points, and provides step-by-step advice to help you reach new milestones quickly. It is intended to help you make the transition from managing IT projects to managing business outcomes.
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it project, portfolio management, infrastructure, network management, project management
    
HP - Enterprise
Published By: iCims     Published Date: Jan 24, 2017
here are many benefits to social recruiting. To start, social recruiting enables organizations to hire the best talent. This can be done by connecting, educating, and inspiring people through social networks. While some businesses have dabbled in the social arena, the majority are hesitant to fully pursue social recruiting.
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iCims
Published By: Monetate     Published Date: Sep 30, 2014
Personalization. It’s about the hottest topic out there for digital marketers. If you’re going to do it, though, you need to know with which customers you should start your personalization efforts. Which means you need to know which of your customers are most valuable—not always an easy task. This white paper will teach you how to identify your most valuable customers, create a personalized experience for them, optimize that experience, and begin the process again with another customer segment. Also included are three real-life examples of companies that found their most valuable customers, focused on personalizing their relationships with them, and drove additional business, increased customer loyalty and improved customer retention.
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personalization, customer retention, customer loyalty, digital marketers
    
Monetate
Published By: Monetate     Published Date: Sep 30, 2014
Interested in starting a testing program, but struggling to get internal support? We know, it’s crazy; but take some comfort in that fact that many marketers still face the same roadblocks as you. And that’s why we created this white paper. Inside, you’ll find a specific plan on how to convince your company’s leaders that website testing is essential to the overall business.
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website testing, internal support, buy-in
    
Monetate
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