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Results 1 - 18 of 18Sort Results By: Published Date | Title | Company Name
Published By: SAP Hybris     Published Date: Oct 26, 2017
For companies and buyers alike, customer service has traditionally been used as a troubleshooting tool. Forrester found that companies believe that nearly 50% of all buyers still view customer service as a post-purchase resource, rather than a purchasing aid, and in response, companies have positioned their customer service capabilities to match that expectation. However, Forrester conducted a custom survey of 247 companies and found that this reactive, postpurchase-only customer service mindset can result in missed sales opportunities and contributes to greater purchase dissatisfaction.
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SAP Hybris
Published By: Broadsoft     Published Date: May 25, 2017
This whitepaper is for contact center management and business executives looking for ways to optimize the business performance of their contact center. ē If yours is an existing contact center with infrastructure that has been built up over the years, this whitepaper provides bestpractice steps to break down the resulting data silos, unify them, and optimize your contact center for business performance. ē If yours is a new contact center and you have the opportunity to build your infrastructure from the ground up using modern technologies, this whitepaper will provide best practices to prevent building data silos.
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Broadsoft
Published By: JBoss Developer     Published Date: Oct 21, 2016
Markets constantly test organizations with shifting customer expectations and competitors seeking to provide better value at a lower cost. This tension is the catalyst that continually pushes organizations to search for ways to improve their services, improve the speed which they deliver value to their customers, enable employees to get more done with less administrative overhead, and most importantly, to constantly grow by generating more revenue. This is the basis of BPM, to be able to identify and capture processes in an organization to create repeatable, measureable and consistent execution of goals to drive their business forward.
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open source, stp, brms, kpi, management, database development, content management system
    
JBoss Developer
Published By: Oracle APAC ZO OD Prime Volume CX ABM Leads June 2017     Published Date: Jul 11, 2017
Despite the rise in chat adoption, many organizations are still not providing the service their customers expect. Thatís why itís essential to follow proven best practices, including defining goals, identifying key metrics, and appropriately hiring and training staff. With these foundations in place, organizations can establish routing and queuing practices, before customizing the solution to meet their specific needs, and fine-tuning analytics to further improve performance. To learn more about how Oracle Chat Cloud Service can improve CSAT, customer loyalty, and revenue for your organization, visit oracle.com/goto/chatbestpractices
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home page support, faq escalation, points of right-channeling, frustration points, page headers and footers, business driver, chat channel, customer satisfaction, sales, productivity, hyperlinks, mobile users, screen real estate
    
Oracle APAC ZO OD Prime Volume CX ABM Leads June 2017
Published By: F5 Networks Inc     Published Date: Jan 22, 2009
F5 has worked with Microsoft during the beta cycle and beyond to ensure a high level of interoperability and optimization with the entire Windows Server 2008 platform. F5’s Application Ready Network for Windows Server 2008 not only helps optimize end-to-end performance, availability, and scalability for Windows Server 2008 deployments, but reduces the costs associated with deployment, management, and operation.
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microsoft windows server 2008, application ready network guide, end-to-end performance, windows server 2008 deployments, windows, 2008, iis, internet information services, wts, terminal services, sstp, microsoft, application ready network, arn, networking, platforms, tunneling, wide area networks, windows server
    
F5 Networks Inc
Published By: Skillsoft     Published Date: Apr 01, 2011
In this report, we will take a look at the IT-related activities from the ITPro and AnalystPerspectives collections, as well as the most popular IT and business search terms.
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analystperspectives, itpro, books24x7, cloud computing, mobile computing, mobile data systems, mobile workers, pda, smart phones, microsoft exchange, windows, itil, green computing
    
Skillsoft
Published By: SkillSoft IT     Published Date: Feb 02, 2011
In this report, we will take a look at the IT-related activities from the ITPro and AnalystPerspectives collections, as well as the most popular IT and business search terms.
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it topics, itil, cloud computing, 2010 topics, java, programing, oracle, excel, c++, mobile, smartphone android, bluetooth, mobile computing, mobile data systems, mobile workers, pda, wireless communications, microsoft exchange, windows, green computing
    
SkillSoft IT
Published By: E-SignLive by Silanis     Published Date: Oct 02, 2013
While we tend to think about mobility largely as a consumer phenomenon, it is also changing how the workforce carries out business. With so much being done beyond traditional office walls, many insurance companies, financial service organizations and even government agencies are adopting mobile devices as productivity tools and developing enterprise apps for these devices. Electronic signature technology is pivotal to enabling mobile transactions beyond just informational apps. Not only in terms of straight-through processing (STP), but also for full compliance, legal enforceability and record retention. With most organizationsí mobile strategies still in the early stages, this article provides a starting point to help you better understand mobile e-signatures for business. It reviews the top 10 capabilities that businesses need in order to properly equip their customer-facing workforce with mobile e-signing.
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ipad, mobility, apple, e-signatures, esign, marketing, enterprise, cio, networking, security, it management, wireless, enterprise applications
    
E-SignLive by Silanis
Published By: SAP     Published Date: Apr 14, 2011
Investigate the latest thinking on how to become more agile and customer-friendly while reducing operating costs and revenue leakage. With service and payment convergence, services can be bundled at the charging layer, and prepaid, postpaid, and blended payment mechanisms can be offered for all services.
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sap thought leadership, software solutions, customer loyalty, convergent charging, ims, sdp, sip, online balance management, api, best practices
    
SAP
Published By: Quantum - Quinstreet     Published Date: Aug 10, 2011
This paper outlines some of the important considerations for encrypting data on tape, and is intended to help IT administrators make the right decision for their environment and their company's data security needs.
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quantum, quinstreet, data deduplication, deduplication, nas, network attached storage, remote replication, virtual tape library, data backup, reduce backup costs, deliver roi, retain data long term, back up virtual servers, secure your stored data, data deduplication and replication, symantec openstorage technology (ost), energy-effcient technology, media and entertainment, broadcast, postproduction
    
Quantum - Quinstreet
Published By: Quantum - Quinstreet     Published Date: Aug 10, 2011
This white paper shows how upgrading to LTO-5 technology and consolidating storage onto fewer tapes enables organizations to achieve a 5yr ROI and a 17-month payback period.
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quantum, quinstreet, data deduplication, deduplication, nas, network attached storage, remote replication, virtual tape library, data backup, reduce backup costs, deliver roi, retain data long term, back up virtual servers, secure your stored data, data deduplication and replication, symantec openstorage technology (ost), energy-effcient technology, media and entertainment, broadcast, postproduction
    
Quantum - Quinstreet
Published By: Trustpilot     Published Date: Nov 13, 2014
Concerns about online reviews are invariably based on misconceptions that don't hold up when faced with reason. This whitepaper lists some of the most common myths holding businesses back from embracing the true power of online reviews.
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trustpilot, online reviews, customer feedback, customer service, reviews, sales, collaborative commerce, customer experience management
    
Trustpilot
Published By: IBM     Published Date: Oct 09, 2009
In down economies, many organizations make short-term decisions like cutting costs and postponing projects. But the real opportunity lies in optimizing costs. This eBook describes how applying the IBM Smart SOATM approach can drive down operational costs through connectivity and reuse, while enhancing flexibility and productivity.
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service oriented architecture, ibm, operational costs, productivity, business process management, bpm, smart soa, cost cutting strategies
    
IBM
Published By: Oracle APAC ZO OD Prime Volume ERP ABM Leads June 2017     Published Date: Jul 11, 2017
Despite the rise in chat adoption, many organizations are still not providing the service their customers expect. Thatís why itís essential to follow proven best practices, including defining goals, identifying key metrics, and appropriately hiring and training staff. With these foundations in place, organizations can establish routing and queuing practices, before customizing the solution to meet their specific needs, and fine-tuning analytics to further improve performance. To learn more about how Oracle Chat Cloud Service can improve CSAT, customer loyalty, and revenue for your organization, visit oracle.com/goto/chatbestpractices
Tags : 
home page support, faq escalation, points of right-channeling, frustration points, page headers and footers, business driver, chat channel, customer satisfaction, sales, productivity, hyperlinks, mobile users, screen real estate
    
Oracle APAC ZO OD Prime Volume ERP ABM Leads June 2017
Published By: Oracle APAC ZO OD Prime Volume HCM ABM Leads June 2017     Published Date: Jul 11, 2017
Despite the rise in chat adoption, many organizations are still not providing the service their customers expect. Thatís why itís essential to follow proven best practices, including defining goals, identifying key metrics, and appropriately hiring and training staff. With these foundations in place, organizations can establish routing and queuing practices, before customizing the solution to meet their specific needs, and fine-tuning analytics to further improve performance. To learn more about how Oracle Chat Cloud Service can improve CSAT, customer loyalty, and revenue for your organization, visit oracle.com/goto/chatbestpractices
Tags : 
home page support, faq escalation, points of right-channeling, frustration points, page headers and footers, business driver, chat channel, customer satisfaction, sales, productivity, hyperlinks, mobile users, screen real estate
    
Oracle APAC ZO OD Prime Volume HCM ABM Leads June 2017
Published By: Oracle APAC ZO OD Prime Volume SCM ABM Leads June 2017     Published Date: Jul 11, 2017
Despite the rise in chat adoption, many organizations are still not providing the service their customers expect. Thatís why itís essential to follow proven best practices, including defining goals, identifying key metrics, and appropriately hiring and training staff. With these foundations in place, organizations can establish routing and queuing practices, before customizing the solution to meet their specific needs, and fine-tuning analytics to further improve performance. To learn more about how Oracle Chat Cloud Service can improve CSAT, customer loyalty, and revenue for your organization, visit oracle.com/goto/chatbestpractices
Tags : 
home page support, faq escalation, points of right-channeling, frustration points, page headers and footers, business driver, chat channel, customer satisfaction, sales, productivity, hyperlinks, mobile users, screen real estate
    
Oracle APAC ZO OD Prime Volume SCM ABM Leads June 2017
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