support

To provide the highest level of customer service, your support team must decide when to be available. Yes, this could mean 24/7/365. But don’t worry. There are options at hand that will allow you to deliver anytime, anywhere service and get global, fast—regardless of the size of your company.

Health systems must capitalize on every patient and consumer interaction—from fielding the first inquiry to actively supporting proactive health, ongoing care, and recovery—to achieve a “trusted provider” status in the eyes of consumers and patients. Yet, the majority of call centers today do not deliver the robust, personalized support capabilities today’s patients and consumers expect, and the current healthcare marketing environment demands. Download your free copy of this eBook to learn why sophisticated health systems are transforming yesterday’s call center into tomorrow’s engagement center.

Read this extract and the full reports to find out people's perceptions regarding hyperconverged infrastructure and includes overall IT challenges, sentiment around the technology and an in-depth look at key uses cases that are supported by the technology.

In this white paper, we will examine the storage challenges faced by businesses. We consider the case for the allflash data center, discuss the importance of a flash-optimized data protection strategy, and provide tips for gaining support from business leaders for your vision.

As an IT organization becomes increasingly agile, both the IT organization and the supported business will see improved results. Read on to find out how you company could follow the same transformation. Intel Inside® per nuove, infinite possibilità.

Today, SAP’s solution portfolio looks very different and addresses different business needs than the SAP of a few years ago. Instead of primarily managing back-office enterprise resource planning (ERP) processes such as finance and the supply chain, SAP is evolving into a new type of software company that’s poised to enable digital business. Numerous acquisitions — including leading eCommerce solution hybris and cloud solutions Ariba, Concur, and SuccessFactors — and a new platform strategy based on SAP Hana, an in-memory computing solution, mean that the SAP core is positioned to support real-time digital business in the era of connected everything.

Agile may be simple, but it still takes work. Often, organizations fail to adopt agile methods for similar reasons, and many of these reasons are cultural. From checkbook commitment and lack of executive support to ineffective retrospectives and bad product ownership, this e-book describes the 12 agile failure modes to avoid so you can succeed with your own agile transformation.

These challenges stem from an increased focus on agility and scale for building modern applications—and traditional application development methodology cannot support this environment. CA Technologies has expanded full lifecycle API management to include microservices—an integration enabling the best of breeds to work together to provide the platform for modern architectures and a secure environment for agility and scale. CA enables enterprises to use best practices and industry–leading technology to accelerate and make the process of architecture modernization more practical.

Enterprise security traditionally relied on a fortress strategy tha locked down user endpoints and created walls around the network. Today, this strategy cannot support or secure the use of mobile devices and SaaS capabilities, which exist outside the fortress. As a result, Chief Information Security Officers (CISOs) have been looking for new solutions that can secure these technologies today, and adapt as threats and business needs change. The credit card industry’s security model is one example that provides a new way to think about risk and contain it—that is, if you can see past the occasional bad rap it’s gotten from attacks and breaches.

We implemented CA PPM + CA Agile Central within our own organization, to prove out its efficacy as a combined solution, and the results exceeded even our expectations. CA PPM was used extensively in our Global Information Systems (GIS) division, which supports our 12,000 employees across the globe. In order to improve its competitiveness in today’s digital marketplace, GIS wanted to standardize its delivery approach, so they implemented CA Agile Central as well.

Today’s digital businesses are managed using critical business analyses that provide far greater insight into the business and how to maximize results. However, these high-value applications that use the latest software tools demand far more from IT infrastructure, as they utilize an order of magnitude more data and demand more compute resources than legacy applications. Legacy systems are no longer capable of meeting the present and future needs of the organization. Forward-thinking IT organizations are developing new infrastructure strategies to better support high-value analytics workloads with Dell EMC PowerEdge Servers powered by Intel® Xeon® Platinum processor.

Transforming IT to meet the emerging requirements of a rapidly advancing digital economy is a priority for most companies today. Market economies and quickly evolving digital interactions are driving new and increasing demands on IT infrastructure for organizations of all kinds – from small businesses to enterprises to public institutions. IT requirements to support a variety of digital use paradigms (personal devices, IoT, VMs, VDI) are changing quickly, and organizations need to respond in order to be competitive in this evolving digital world. The latest generation of PowerEdge servers powered by Intel® Xeon® Platinum processors can deliver differentiated business agility over older-generation infrastructure. IDC asserted that updating servers can help businesses deploy applications up to 22 percent faster and improve application performance up to 29 percent over outdated infrastructure. Intel Inside®. New Possibilities Outside.

This paper provides an overview of the changing dynamics in the business world that demand a new approach to IT infrastructure. It provides a perspective for business managers and executives who are looking for a way to align business and IT by facing the challenges of disruption for better business outcomes. We will discuss the Kinetic Infrastructure from Dell EMC powered by Intel® Xeon® Platinum processor, which is designed to support IT flexibility and business agility. In addition, we will describe the first implementation of kinetic infrastructure on the Dell EMC PowerEdge MX system. The paper will explain how Dell EMC is helping businesses to rethink their data center architecture and accelerate their path towards more agility.

Expert single-source support across your entire multivendor IT environment, help reduce complexity, decrease costs and ensure availability

IBM Multivendor Support Services can help organizations lower their overall hardware maintenance expense. The study provides readers with a framework to evaluate the potential financial impact that MVS may have on their organizations.

Hospitals and other care organizations are turning to clinical communication & collaboration solutions—often referred to as CC&C systems—as a way to improve care-team coordination and to expedite care delivery. But there’s an unexpected challenge with this journey. These clinical communication solutions are changing so rapidly, it’s not easy for IT decision-makers to be confident with their vendor selection. You want to pick the best system for your organization, but there are so many factors to consider. And the factors keep changing. At any moment, you don’t know what you don’t know. This Technical Buyer’s Guide is for you if: • You’re an IT professional in a healthcare organization that provides direct patient care. • Your organization is thinking of purchasing a new system to support clinical communications among your clinical and administrative staff. • You’re looking for technical details that will help you choose the best communication solution for your organization.

Consumerization of IT and the Internet of Things (IoT) are revolutionizing how people live. Users are increasingly becoming accustomed to instant gratification when using technology in their personal lives, whether for gaming, shopping or managing their daily activities. And they want the same kind of immediate service when they go to work. To address this expectation, IT support needs to adapt, evolve and even revolutionize itself or become outdated. In short, IT support must reinvent itself into a friendly, proactive service that is tied directly to a business’ profitability.

Customers looking to cloud technologies for better application agility and more efficient support of their entire IT operations are finding that broader use of virtualization across hardware is fundamental to achieving these goals.

Business and IT leaders are looking to virtualization and cloud computing to deliver unprecedented agility for supporting a wide range of objectives, including cost management, increased mobility, higher application availability, and greater responsiveness to customer-related opportunities.

Are you confident that you have the right data center network to support your business-critical applications?

Intel Security has produced a comprehensive guide to help you evaluate the risks and options for securing your business whichever path you choose.

Your physical and virtualized server instances will be vulnerable to any new security threats. Download this how-to guide and start preparing for Windows Server 2003 end of support.

Intel Security offers solutions to meet each need. Download this quick guide and learn your options.

For any sized organization, securing data and networks today is a daunting task. New vulnerabilities are discovered almost daily; new malware strains are developed as soon as a detection script is written for the old ones; and cybercriminals can buy prepackaged exploit kits on the Darknet backed by professional support teams. As a security analyst, you need more than a few point solutions designed to defend the network’s edge. You need visibility, perspective and an innate sense of when things just don’t seem right.

Sometimes the best clues to a security breach aren’t found in the contents of the files that are traversing your network. Instead, they’re found in the details of the network metadata. An unusually large data transfer associated with simple web-browsing traffic can indicate the injection of malware. Also, an examination of any changes in an attached file’s entropy can reveal encryption or compression activities that can indicate the addition of embedded malware.