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Published By: Zendesk     Published Date: Dec 02, 2016
To provide the highest level of customer service, your support team must decide when to be available. Yes, this could mean 24/7/365. But don’t worry. There are options at hand that will allow you to deliver anytime, anywhere service and get global, fast—regardless of the size of your company.
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retail, ecommerce, web ecommerce, customer service, customer service, global support
    
Zendesk
Published By: Evariant     Published Date: Apr 03, 2017
Health systems must capitalize on every patient and consumer interaction—from fielding the first inquiry to actively supporting proactive health, ongoing care, and recovery—to achieve a “trusted provider” status in the eyes of consumers and patients. Yet, the majority of call centers today do not deliver the robust, personalized support capabilities today’s patients and consumers expect, and the current healthcare marketing environment demands. Download your free copy of this eBook to learn why sophisticated health systems are transforming yesterday’s call center into tomorrow’s engagement center.
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patient engagement, call center, improved care continum
    
Evariant
Published By: HPE APAC     Published Date: Feb 23, 2017
Read this extract and the full reports to find out people's perceptions regarding hyperconverged infrastructure and includes overall IT challenges, sentiment around the technology and an in-depth look at key uses cases that are supported by the technology.
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hyperconverged infrastructure, data center, storage, it challenges
    
HPE APAC
Published By: HPE APAC     Published Date: Feb 24, 2017
In this white paper, we will examine the storage challenges faced by businesses. We consider the case for the allflash data center, discuss the importance of a flash-optimized data protection strategy, and provide tips for gaining support from business leaders for your vision.
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flash storage, storage, sata protection, data protection strategy, data center, allflash, best practices
    
HPE APAC
Published By: DellEMC and Intel® Xeon® processor     Published Date: Jun 19, 2017
As an IT organization becomes increasingly agile, both the IT organization and the supported business will see improved results. Read on to find out how you company could follow the same transformation. Intel Inside® per nuove, infinite possibilità.
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it transformation, lob, agile, digital transformation
    
DellEMC and  Intel® Xeon® processor
Published By: IBM APAC     Published Date: Sep 25, 2017
Today, SAP’s solution portfolio looks very different and addresses different business needs than the SAP of a few years ago. Instead of primarily managing back-office enterprise resource planning (ERP) processes such as finance and the supply chain, SAP is evolving into a new type of software company that’s poised to enable digital business. Numerous acquisitions — including leading eCommerce solution hybris and cloud solutions Ariba, Concur, and SuccessFactors — and a new platform strategy based on SAP Hana, an in-memory computing solution, mean that the SAP core is positioned to support real-time digital business in the era of connected everything.
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digital transformation, architecture, business processes, best practices, customer engagement, employee engagement
    
IBM APAC
Published By: CA Technologies     Published Date: Sep 25, 2017
Agile may be simple, but it still takes work. Often, organizations fail to adopt agile methods for similar reasons, and many of these reasons are cultural. From checkbook commitment and lack of executive support to ineffective retrospectives and bad product ownership, this e-book describes the 12 agile failure modes to avoid so you can succeed with your own agile transformation.
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leadership, workflow, congruence, transition, ca technologies
    
CA Technologies
Published By: CA Technologies     Published Date: Sep 25, 2017
These challenges stem from an increased focus on agility and scale for building modern applications—and traditional application development methodology cannot support this environment. CA Technologies has expanded full lifecycle API management to include microservices—an integration enabling the best of breeds to work together to provide the platform for modern architectures and a secure environment for agility and scale. CA enables enterprises to use best practices and industry–leading technology to accelerate and make the process of architecture modernization more practical.
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api, microservices, digital transformation, performance management, enterprise, developers, ca technologies
    
CA Technologies
Published By: CA Technologies     Published Date: Sep 25, 2017
Enterprise security traditionally relied on a fortress strategy tha locked down user endpoints and created walls around the network. Today, this strategy cannot support or secure the use of mobile devices and SaaS capabilities, which exist outside the fortress. As a result, Chief Information Security Officers (CISOs) have been looking for new solutions that can secure these technologies today, and adapt as threats and business needs change. The credit card industry’s security model is one example that provides a new way to think about risk and contain it—that is, if you can see past the occasional bad rap it’s gotten from attacks and breaches.
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data protection, data security, data optimization, organization optimization, cloud management, virtualization, data center, cloud environment
    
CA Technologies
Published By: CA Technologies     Published Date: Sep 25, 2017
We implemented CA PPM + CA Agile Central within our own organization, to prove out its efficacy as a combined solution, and the results exceeded even our expectations. CA PPM was used extensively in our Global Information Systems (GIS) division, which supports our 12,000 employees across the globe. In order to improve its competitiveness in today’s digital marketplace, GIS wanted to standardize its delivery approach, so they implemented CA Agile Central as well.
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organization, customer focused approach, technology, enterprise, integrations, ca technologies
    
CA Technologies
Published By: Dell Server     Published Date: Aug 07, 2018
Today’s digital businesses are managed using critical business analyses that provide far greater insight into the business and how to maximize results. However, these high-value applications that use the latest software tools demand far more from IT infrastructure, as they utilize an order of magnitude more data and demand more compute resources than legacy applications. Legacy systems are no longer capable of meeting the present and future needs of the organization. Forward-thinking IT organizations are developing new infrastructure strategies to better support high-value analytics workloads with Dell EMC PowerEdge Servers powered by Intel® Xeon® Platinum processor.
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Dell Server
Published By: Dell Server     Published Date: Aug 08, 2018
Transforming IT to meet the emerging requirements of a rapidly advancing digital economy is a priority for most companies today. Market economies and quickly evolving digital interactions are driving new and increasing demands on IT infrastructure for organizations of all kinds – from small businesses to enterprises to public institutions. IT requirements to support a variety of digital use paradigms (personal devices, IoT, VMs, VDI) are changing quickly, and organizations need to respond in order to be competitive in this evolving digital world. The latest generation of PowerEdge servers powered by Intel® Xeon® Platinum processors can deliver differentiated business agility over older-generation infrastructure. IDC asserted that updating servers can help businesses deploy applications up to 22 percent faster and improve application performance up to 29 percent over outdated infrastructure. Intel Inside®. New Possibilities Outside.
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Dell Server
Published By: Dell Server     Published Date: Aug 08, 2018
This paper provides an overview of the changing dynamics in the business world that demand a new approach to IT infrastructure. It provides a perspective for business managers and executives who are looking for a way to align business and IT by facing the challenges of disruption for better business outcomes. We will discuss the Kinetic Infrastructure from Dell EMC powered by Intel® Xeon® Platinum processor, which is designed to support IT flexibility and business agility. In addition, we will describe the first implementation of kinetic infrastructure on the Dell EMC PowerEdge MX system. The paper will explain how Dell EMC is helping businesses to rethink their data center architecture and accelerate their path towards more agility.
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Dell Server
Published By: IBM APAC     Published Date: Nov 13, 2018
Expert single-source support across your entire multivendor IT environment, help reduce complexity, decrease costs and ensure availability
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IBM APAC
Published By: IBM APAC     Published Date: Nov 13, 2018
IBM Multivendor Support Services can help organizations lower their overall hardware maintenance expense. The study provides readers with a framework to evaluate the potential financial impact that MVS may have on their organizations.
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IBM APAC
Published By: TigerConnect     Published Date: May 02, 2018
Hospitals and other care organizations are turning to clinical communication & collaboration solutions—often referred to as CC&C systems—as a way to improve care-team coordination and to expedite care delivery. But there’s an unexpected challenge with this journey. These clinical communication solutions are changing so rapidly, it’s not easy for IT decision-makers to be confident with their vendor selection. You want to pick the best system for your organization, but there are so many factors to consider. And the factors keep changing. At any moment, you don’t know what you don’t know. This Technical Buyer’s Guide is for you if: • You’re an IT professional in a healthcare organization that provides direct patient care. • Your organization is thinking of purchasing a new system to support clinical communications among your clinical and administrative staff. • You’re looking for technical details that will help you choose the best communication solution for your organization.
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TigerConnect
Published By: IBM APAC     Published Date: Aug 25, 2017
Consumerization of IT and the Internet of Things (IoT) are revolutionizing how people live. Users are increasingly becoming accustomed to instant gratification when using technology in their personal lives, whether for gaming, shopping or managing their daily activities. And they want the same kind of immediate service when they go to work. To address this expectation, IT support needs to adapt, evolve and even revolutionize itself or become outdated. In short, IT support must reinvent itself into a friendly, proactive service that is tied directly to a business’ profitability.
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cognitive it support, transactions, system of engagement, soa, omnichannel support, ibm
    
IBM APAC
Published By: Juniper Networks     Published Date: Oct 19, 2015
Customers looking to cloud technologies for better application agility and more efficient support of their entire IT operations are finding that broader use of virtualization across hardware is fundamental to achieving these goals.
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juniper, software, data center, cloud, vmware, application agility, networking, it management, wireless, knowledge management
    
Juniper Networks
Published By: Juniper Networks     Published Date: Oct 19, 2015
Business and IT leaders are looking to virtualization and cloud computing to deliver unprecedented agility for supporting a wide range of objectives, including cost management, increased mobility, higher application availability, and greater responsiveness to customer-related opportunities.
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network, management, mobility, application, network management, best practices, business intelligence
    
Juniper Networks
Published By: Juniper Networks     Published Date: Oct 20, 2015
Are you confident that you have the right data center network to support your business-critical applications?
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juniper, data center, business critical, application, network, knowledge management, enterprise applications, data management
    
Juniper Networks
Published By: Intel Security     Published Date: May 15, 2015
Intel Security has produced a comprehensive guide to help you evaluate the risks and options for securing your business whichever path you choose.
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windows server support, end of windows support, intel security, security
    
Intel Security
Published By: Intel Security     Published Date: May 15, 2015
Your physical and virtualized server instances will be vulnerable to any new security threats. Download this how-to guide and start preparing for Windows Server 2003 end of support.
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windows server 2003 eos, vulnerability to security threats, windows end of support, security
    
Intel Security
Published By: Intel Security     Published Date: May 15, 2015
Intel Security offers solutions to meet each need. Download this quick guide and learn your options.
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windows 2003 eos, end of support for windows, windows security challenges, security
    
Intel Security
Published By: IBM APAC     Published Date: Aug 22, 2017
For any sized organization, securing data and networks today is a daunting task. New vulnerabilities are discovered almost daily; new malware strains are developed as soon as a detection script is written for the old ones; and cybercriminals can buy prepackaged exploit kits on the Darknet backed by professional support teams. As a security analyst, you need more than a few point solutions designed to defend the network’s edge. You need visibility, perspective and an innate sense of when things just don’t seem right.
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ibm, qradar, cloud, analytics, flexibility, scalability, organization
    
IBM APAC
Published By: IBM APAC     Published Date: Aug 22, 2017
Sometimes the best clues to a security breach aren’t found in the contents of the files that are traversing your network. Instead, they’re found in the details of the network metadata. An unusually large data transfer associated with simple web-browsing traffic can indicate the injection of malware. Also, an examination of any changes in an attached file’s entropy can reveal encryption or compression activities that can indicate the addition of embedded malware.
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ibm, endpoint management, mobile device management, enterprise mobility, os support, it organizations
    
IBM APAC
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