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Remote Access

Remote Access is the ability to log onto a network from a distant location. Generally, this implies a computer, a modem, and some remote access software to connect to the network. Whereas remote control refers to taking control of another computer, remote access means that the remote computer actually becomes a full-fledged host on the network. The remote access software dials in directly to the network server.
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White Paper Published By: NTR Global     Published Date: Nov 24, 2008
The role of IT has grown dramatically over the last 5 years, from that of an aggregator or dispenser of information and technology to key strategic partner, business process enabler, and revenue driver. This is due in large part to continuous advancement, seamless integrations and innovations in IT processes and tools.
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ntr global, remote support solution, customer support, total support solution, virtual support center
    
NTR Global
White Paper Published By: Bomgar     Published Date: Mar 04, 2008
Organizations implemented ITIL with the goal of creating a set of standards to ensure the delivery of high-quality and efficient technical support. However, many organizations are now looking to realize near-term business value from their investments in ITIL. This ITIL Quickguide outlines how organizations can leverage remote support solutions to accelerate ITIL initiatives and realize near-term business value.
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service, customer service, customer support, remote support, online helpdesk
    
Bomgar
White Paper Published By: Bomgar     Published Date: Feb 28, 2008
Support virtualization enables your support reps to be at multiple locations at once, solving support issues with unbelievable speed and effectiveness.  Over 3,500+ organizations have virtualized their support reps and have decreased IT costs while increasing support rep productivity.
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virtual support, customer service, customer support, remote support, remote workers
    
Bomgar
White Paper Published By: Secure Computing     Published Date: Jan 25, 2008
Enterprises are increasingly opening up their networks to a greater constituency of remote users, but they often do not take into consideration the protection of user identity as a critical component of their strategy. The mobile workforce can now work productively from a remote location such as a home office, the airport, a hotel, or a customer site.
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cell phone, cell phones, wireless security, mobile security, mobile workers
    
Secure Computing
White Paper Published By: Secure Computing     Published Date: Jan 25, 2008
In an environment where business and government databases store ever-increasing amounts of sensitive and confidential data; and where a growing number of employees need to access that data remotely, password security alone is insufficient to ensure user authentication. Two-factor authentication requires two measures for users to verify their identities and access data.
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cell phone, cell phones, wireless security, mobile security, mobile workers
    
Secure Computing
White Paper Published By: WebEx Communications     Published Date: Dec 14, 2007
As support centers have deployed this new generation of remote support solutions, they have developed a series of best practices for maximizing their benefits. Based on market research performed from 2004 to 2007, this white paper summarizes these best practices, illustrates the benefits, and suggests considerations for selecting the remote access solution that will be most effective for your support organization.
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remote access, remote support, customer service, help desk, productivity
    
WebEx Communications
Case Study Published By: WebEx Communications     Published Date: Dec 14, 2007
Health services organizations around the world are discovering that they can optimize business strategies while protecting patient records. These companies use WebEx online applications to reach and support a growing number of employees and customers. They also follow HIPAA mandates using WebEx secure connections that encrypt all content. This content is never uploaded to any WebEx server, ensuring the highest level of data security and confidentiality.
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online presentations, online training, staff training, interactive selling, system management
    
WebEx Communications
White Paper Published By: WebEx Communications     Published Date: Dec 14, 2007
Through remote desktop sharing WebEx Support Center enables companies to manage and resolve remote support issues — whether they be external customer-driven or internal user-driven. Support personnel can initiate a session with a remote user by sending them an e-mail or providing a URL.Download this Paper to Learn More About a Support Center.
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customer support, helpdesk, help desk, technical support, remote access
    
WebEx Communications
White Paper Published By: WebEx Communications     Published Date: Dec 14, 2007
Based on a survey conducted by ServiceXRG, this paper explores the use and effectiveness of remote support technology across all industry sectors and how companies can take remote support to the next level to significantly improve the support transaction process, reduce service delivery costs and increase solution effectiveness.
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remote support, remote access, help desk, helpdesk, customer support
    
WebEx Communications
White Paper Published By: WebEx Communications     Published Date: Dec 14, 2007
The purpose of this document is to provide information on the data security features and functions available with WebEx Support Center Remote Support and inherent to the underlying WebEx communication infrastructure known as the WebEx MediaTone™ Network.
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online meetings, web conference, online collaboration, elearning, online classroom
    
WebEx Communications
Webinar Published By: Axeda Corporation     Published Date: Nov 14, 2007
How secure are the VPNs and modems that your vendors and partners use to access your data center? Can you confidently track all activity to meet SOX, PCI, and HIPAA compliance requirements? Learn how Axeda ServiceLink for Data Centers empowers you to provide your vendors and partners with secure and auditable access to your mission-critical data center.
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remote, remote access, remote network, network management, network security
    
Axeda Corporation
White Paper Published By: Axeda Corporation     Published Date: Sep 06, 2007
Enabling IT equipment vendors to perform remote service on your data centers helps maximize uptime and lower TCO—but at what risk? Dial-up modems and VPNs introduce security vulnerabilities and lack sufficient auditing capabilities—making it virtually impossible to track external access and maintain data center security. Download this white paper to learn how you can manage security risks, lower service-related costs, achieve regulatory and internal compliance, and more.
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remote, remote access, remote network, network management, network security
    
Axeda Corporation
White Paper Published By: CDW     Published Date: Feb 27, 2015
In a perfect world, managing the discovery of software assets, the capture of license entitlements and optimization of an organization’s software usage and compliance situation would be a single-click operation. Unfortunately, the world is not perfect and those charged with managing an organization’s software compliance, availability and expenditure face a number of challenges that can easily derail a Software Asset Management (SAM) program. This paper from the SAM experts at Snow Software investigates some of the major challenges facing SAM managers and IT executives and highlights how to build a successful strategy to overcome them, ensuring the SAM program delivers true value to the business.
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software management, sam, software security, cloud computing, enterprise content management
    
CDW
White Paper Published By: GENBAND     Published Date: Apr 01, 2014
See how GENBAND offers CIOs of large multi-site enterprises effective ways to reduce telecom spend by leveraging their IP data networks for inter-site, intra-enterprise multimedia communication and consolidation of connectivity to service providers.
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genband, enterprise, telecom, ip data networks, service provider networks
    
GENBAND
White Paper Published By: iDirect     Published Date: Sep 27, 2011
Discover how satellite IP communications can extend broadband communications anywhere, and meet today's demand for constant connectivity.
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idirect, satellite technology, satellite hubs, satellite line cards, satellite routers
    
iDirect
White Paper Published By: TDi Technologies     Published Date: Aug 29, 2011
It's clear something is wrong. Business interruptions, outages, and other negative consequences happen far too often.
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it infrastructure. it management, service levels, systems adminstrator, distributed computing, infrastructure
    
TDi Technologies
White Paper Published By: Avocent     Published Date: Aug 22, 2011
A Guide to Secure, Consolidated Remote Server Management.
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avocent, remote server management, service processor technologies, remote management tools, service availability
    
Avocent
White Paper Published By: Avocent     Published Date: Aug 22, 2011
This white paper discusses elements of evaluation and the overall benefits such an evaluation will provide to you, your company and your clients.
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avocent, usb devices, security risk, usb lockdown, secure kvm switching
    
Avocent
White Paper Published By: Avocent     Published Date: Aug 22, 2011
Download this whitepaper to learn how to achieve secure access to any server or network device from a single interface.
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avocent, centralized management software, best practices, data center control, secure access
    
Avocent
White Paper Published By: Avocent     Published Date: Aug 22, 2011
Challenges and solutions for centralized remote office management.
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avocent, branch infrastructure management, srmi, remote office management, centralized it staff
    
Avocent
Webinar Published By: GoToMeeting     Published Date: Jul 29, 2011
Attend our Webinar to hear James Ware and Charles Grantham, creators of the Future of Work program, discuss how the nature of work has changed to include mobile and remote employees, the challenges this creates for managers and tactics to effectively manage people you can't see.
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gotomeeting, citrix, meetings, online meetings, collaboration
    
GoToMeeting
Free Offer Published By: Acronis     Published Date: Apr 28, 2011
Based on Acronis' patented disk imaging and bare metal restore technologies, Acronis® Backup & RecoveryT 10 Advanced Server is the next generation of the Acronis True Image disaster recovery family for physical and virtual environments. It simplifies and automates backup and restore processes across Windows and Linux environments, and remotely monitors and manages geographically distributed servers and workstations.
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acronis, backup and recovery, 10 advanced server, patented disk imaging, bare metal restore
    
Acronis
White Paper Published By: Kingston     Published Date: Feb 15, 2011
Learn how to balance the positive and negative effects of memory utilization in virtual infrastructures to better handle system workload and priority--while improving server utilization
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virtualization, memory overcommitment, memory performance, memory reclamation, vmware
    
Kingston
White Paper Published By: M3 Consulting, Inc.     Published Date: Feb 03, 2011
Offshoring Is a Cost Effective Solution to Your IT Needs
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software design, application development, web design, offshoring, it solutions
    
M3 Consulting, Inc.
White Paper Published By: Symantec.cloud     Published Date: Jan 26, 2011
Growing businesses face real difficulties in protecting their users, especially remote workers, while keeping management costs down.Understand the challenges of delivering endpoint security in an increasingly mobile environment.
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symantec cloud, endpoint security, remote worker, mobile environment, spyware
    
Symantec.cloud
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