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Knowledge Management

Knowledge Management is an umbrella term for making more efficient use of the human knowledge that exists within an organization. The major focus of knowledge management is to identify and gather content from documents, reports and other sources and to be able to search that content for meaningful relationships.
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White Paper Published By: LogMeIn     Published Date: May 31, 2016
LivePerson’s forced migration to the LiveEngage platform has businesses like yours re-examining their live chat options. Given the painful relationship they’ve endured for years with LivePerson, many customers are wary, and they want to make sure that they make the right move. BoldChat is working with a number of former LivePerson customers who came to us looking for a true partner – one that not only wants to earn their business, but to continue earning it every day. What they’re getting in return is much more.
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boldchat, logmein, liveperson, chat, customer service
    
LogMeIn
Case Study Published By: Zerto     Published Date: May 31, 2016
Download this case study today to learn more about how ARA was able to complete a datacenter migration in a compressed window, and how they continue to use ZVR to deliver aggressive service levels across their infrastructure with a product that is very easy to use.
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zerto, virtual replication, medical imaging, datacenter, servers
    
Zerto
White Paper Published By: Pega     Published Date: May 25, 2016
IT leaders working on customer service projects must display an incredible amount of diligence. An organization’s CRM system has become its lifeline to customers, but as customer needs evolve so has the requirements of CRM. According to Gartner, today’s CRM solution must include a laundry list of capabilities outside its traditional core functionality including: native mobile support of the vendor's customer service and support business applications; real-time analytics; industry-specific functionality and workflow; context mining of voice and text; scalable cloud-based systems; social media engagement; suggested next agent action; multimodal capabilities, such as chat within mobile self-service; and even co-browsing. Gartner surveyed the CRM field and evaluated each vendor including Pegasystems. Download this Gartner Magic Quadrant analysis and gain a better understanding each vendors’ CRM Customer Engagement Center solutions.
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best practices, customer support, business intelligence, business optimization, customer engaement
    
Pega
White Paper Published By: Pega     Published Date: May 25, 2016
Case management frameworks built on business process management platforms help IT solutions architects deploy case-handling applications and offer an alternative to specialized case management applications and custom coding. According to Gartner, the complex architecture required to support case management has relegated it to the status of a niche application, typically addressed by specialist, commercial off-the-shelf application providers and system integrators. Case management as a process style is being applied in many sectors beyond government, legal and insurance, including healthcare, banking, higher education and retail. Industry and cross-industry case management frameworks are now available. "Adaptive case management" hype exceeds the reality of what buyers need. Gartner evaluated 12 vendors including Pegasystems against nine critical capabilities in four use cases. Download this Gartner analysis and gain a better understanding of the case management frameworks solutions offe
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business optimization, business strategy, network management, business applications, best practices
    
Pega
White Paper Published By: VMware AirWatch     Published Date: May 23, 2016
Enterprise Mobility Management Infographic (This article is in Japanese)
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mobile management, mobile devices, enterprise management, mobile device management, best practices
    
VMware AirWatch
White Paper Published By: Dynatrace     Published Date: May 20, 2016
This report details how T-Mobile did exactly that, and how you can do the same: - Base your plan on your own business and visitor data - Correlate performance to transaction completion rate - Determine where you'll see the most return for your technology and time investment
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dynatrace, software development, devops, tmobile, digital performance
    
Dynatrace
White Paper Published By: Dynatrace     Published Date: May 20, 2016
Goodbye War Room, Hello DevOps 2.0: 6 ways to increase quality and speed in application deployment In this eBook, we'll focus on what you need to do to continue to transform: - Ask the right questions and get the right answers to act efficiently when there is a problem - Level-up development, test, and operations capabilities to build in quality right from the start - Identify the priorities for your business so you can give teams laser-like focus on what matters most - Define a common set of metrics based upon shared goals to do what good agile teams do well — collaborate
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dynatrace, devops, software development, speed, application development
    
Dynatrace
White Paper Published By: Dynatrace     Published Date: May 20, 2016
How to Modernize Your eCommerce Analytics and Improve Customer Experience: 6 best practices of digital performance masters If you are responsible for digital performance, this eBook is your guide for: - Maximizing revenue and brand loyalty - Launching new initiatives wtih confidence - Building engaging digital experiences faster
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dynatrace, ecommerce, ecommerce analytics, digital performance, customer experience
    
Dynatrace
White Paper Published By: Dynatrace     Published Date: May 20, 2016
The 2016 Digital Experience Report provides a comparative performance assessment for the largest companies across six major industries — banking, brokerage, insurance, media, retail, and travel.
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dynatrace, devops, digital experience, customer experience, digital interactions
    
Dynatrace
White Paper Published By: VMware AirWatch     Published Date: May 19, 2016
In Forrester’s 25-criteria evaluation of enterprise mobile management (EMM) vendors, we identified the 11 most significant EMM providers — AirWatch by VMware, BlackBerry, Citrix, Good Technology, IBM, Landesk, Microsoft, MobileIron, SAP, Sophos, and Soti — and analyzed their offerings. This report details our findings about how well each vendor fulfills our criteria and where they stand in relation to each other to help infrastructure and operations (I&O) professionals select the right partner for their enterprise mobile management.
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mobile management, best practices, providers, vendors, enterprise
    
VMware AirWatch
White Paper Published By: VMware AirWatch     Published Date: May 18, 2016
VMware AirWatch gives enterprises identity, productivity and collaboration solutions through enterprise mobility management. The VMware AirWatch platform gives end users a seamless digital workspace, so they can be more effective on the go. A future-proof mobility platform enables IT to support business initiatives now and in the future with features: • Broadest OS and device support with same-day updates • Unified identity management framework across solutions • Suite of integrated productivity and collaboration apps • Centralized content management and collaboration • Global scalability with multi-tenant framework AirWatch offers a unique vision for identity, mobile, network and Infrastructure that is trusted by more than 16,000+ organizations, including 500 of the Global 2000, and has been positioned as a leader by Gartner in the 2015 Magic Quadrant for Enterprise
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productivity, best practices, business intelligence, business management, information technology
    
VMware AirWatch
White Paper Published By: VMware AirWatch     Published Date: May 18, 2016
When selecting an enterprise mobility platform, organizations should not only look at current mobile needs but also consider an extended roadmap that includes any future plans to develop apps, extend more business processes to mobile or expand collaboration with the extended enterprise. To prepare for a mobile-centric world, organizations today need a platform that is flexible, that scales, and that they can grow into as opposed to growing out of.
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mobile management, mobile devices, enterprise management, mobile device management, best practices
    
VMware AirWatch
White Paper Published By: VMware AirWatch     Published Date: May 18, 2016
Read this infographic to learn how EMM (Enterprise Mobility Management) empowers mobile users in becoming more productive.
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mobile management, mobile devices, enterprise management, mobile device management, best practices
    
VMware AirWatch
White Paper Published By: IBM     Published Date: May 17, 2016
Digital business requires organizations to improve customer, employee, and partner engagement and satisfaction in the midst of an explosion of information, devices and apps. Portal offerings must step up to meet escalating demands.
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ibm, horizontal portals, magic quadrant, digital business, engagement
    
IBM
White Paper Published By: IBM     Published Date: May 17, 2016
Selecting horizontal portal software is increasingly difficult because of the expanding scope and increasing overlap among products and vendors. IT application leaders will have to understand the capabilities that matter most in support of their desired business outcomes.
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ibm, gartner, horizontal portals, business outcomes, business analytics
    
IBM
White Paper Published By: Insight     Published Date: May 16, 2016
This paper shows how Insight’s cloud expertise, licensing knowledge and customer engagement remove disaster recovery and compliance headaches for leading online knowledge solutions company and enable 24-hour email access for its employees.
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cloud, cloud computing, cloud-based solutions, disaster recovery, insight
    
Insight
White Paper Published By: IBM     Published Date: May 16, 2016
Across industries, customers today wield more power and greater choice than ever before – a power that they exercise by shifting their attention and spending (across multiple channels/devices in near-real time) from provider to provider. In this environment of hyper-connectedness and diminishing customer loyalty and fleeting human attention spans, the battle for holding customer interest and engaging him/her meaningfully requires, first and foremost, an everlasting commitment to "relevance. "Being relevant and demand-driven is of paramount importance to the media industry, but it is no less important to any industry that operates in a B2C world. However, adapting to the ever-rising expectations and changing buying behaviors of customers is becoming a Herculean task, requiring both business and technology transformation.
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ibm, ovum, customer veiwership, customer behavior, cross-plaform
    
IBM
White Paper Published By: IBM     Published Date: May 13, 2016
Download this research report now to learn more about the financial and operational impacts on asset-intensive industries worldwide.
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ibm, watson, iot, cognitive asset management, asset management
    
IBM
White Paper Published By: Blue Valley Telemarketing     Published Date: May 13, 2016
This white paper focuses on one element of the marketing plan: content marketing. It covers what should go into a high-functioning content marketing strategy.
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content marketing, marketing strategy, distribution channel, roi, content integration
    
Blue Valley Telemarketing
White Paper Published By: Adobe     Published Date: May 12, 2016
This white paper reveals the reason why integrating electronic signatures into the B2B sales cycle will save you both time and money.
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esignature, digital signature, online signature, electronic signature, benefits of using esignatures
    
Adobe
White Paper Published By: Adobe     Published Date: May 12, 2016
This paper reveals the benefits of using e-signatures.
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esignature, digital signature, online signature, electronic signature, benefits of using esignatures
    
Adobe
White Paper Published By: CMO.com     Published Date: May 10, 2016
Online fashion retailer Spree launched three years ago in South Africa. Spun out of the ecommerce division of publishing group Media24, the business has always had content at its heart.
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consumer management, business management, best practices, digital commerce, contact management
    
CMO.com
White Paper Published By: SolidFire_NetApp     Published Date: May 10, 2016
Founded in 1992 as a provider of integrated network, voice and data centre solutions, Colt’s business today has grown to encompass a wide range of IT services, spanning enterprise application hosting, business critical cloud and end-user computing solutions. Colt has 29 data centre locations supporting thousands of customers across 28 countries in Europe and Asia, including Swiss International Airlines, Shurgard, Berenberg, and Jaguar Land Rover. Colt’s award-winning solution portfolio is based on end-to-end data centre, network and IT services capabilities; its aim is to help its customers compete and win in their markets without being held back by hardware, licensing and resource limitations.
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network management, best practices, network optimization, network applications, application management
    
SolidFire_NetApp
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Sub-Categories: Collaboration, Collaborative Commerce, Contact Management, Content Delivery, Content Integration, Content Management System, Corporate Portals, Customer Experience Management, Document Management, Information Management, Intranets, Messaging, Records Management, Search And Retrieval, Search Engines, Secure Content Management, SLA

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In this webinar Black Duck Software (www.blackducksoftware.com), together with representatives of SAP, will review the benefits open source offers to development organizations, the management challenges it presents, and approaches for addressing those challenges.

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