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Business Intelligence

Business Intelligence is a broad category of applications and technologies for gathering, providing access to, and analyzing data for the purpose of helping enterprise users make better business decisions. The term implies having a comprehensive knowledge of all of the factors that affect your business. It is imperative that you have an in depth knowledge about factors such as your customers, competitors, business partners, economic environment, and internal operations to make effective and good quality business decisions. Business intelligence enables you to make these kinds of decisions.
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White Paper Published By: Pega     Published Date: May 25, 2016
IT leaders working on customer service projects must display an incredible amount of diligence. An organization’s CRM system has become its lifeline to customers, but as customer needs evolve so has the requirements of CRM. According to Gartner, today’s CRM solution must include a laundry list of capabilities outside its traditional core functionality including: native mobile support of the vendor's customer service and support business applications; real-time analytics; industry-specific functionality and workflow; context mining of voice and text; scalable cloud-based systems; social media engagement; suggested next agent action; multimodal capabilities, such as chat within mobile self-service; and even co-browsing. Gartner surveyed the CRM field and evaluated each vendor including Pegasystems. Download this Gartner Magic Quadrant analysis and gain a better understanding each vendors’ CRM Customer Engagement Center solutions.
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best practices, customer support, business intelligence, business optimization, customer engaement
    
Pega
White Paper Published By: Pega     Published Date: May 25, 2016
The customer experience is critical in today’s fast-paced, demanding world. With so many options at the buyer’s fingertips and the rise of social sharing media, one bad customer experience can haunt an organization. According to” The Forrester Wave™: Dynamic Case Management, Q1 2016” report, in order to improve customer experience, firms must tackle the incident process through smart handling of exceptions, applying analytics for context, and offering real-time and mobile interaction. Here is where dynamic case management (DCM) can be a competitive advantage and Forrester identified 14 of the most significant vendors across 21 criteria in this space with Pegasystems among vendors who lead the pack. Download this Forrester Wave report to see the full 21-criteria evaluation of the dynamic case management (DCM) market and gain insight into the 14 most significant software vendors in order to help enterprise architecture (EA) professi
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case management, forrester, dynamics, enterprise, best practices
    
Pega
White Paper Published By: Pega     Published Date: May 25, 2016
Case management frameworks built on business process management platforms help IT solutions architects deploy case-handling applications and offer an alternative to specialized case management applications and custom coding. According to Gartner, the complex architecture required to support case management has relegated it to the status of a niche application, typically addressed by specialist, commercial off-the-shelf application providers and system integrators. Case management as a process style is being applied in many sectors beyond government, legal and insurance, including healthcare, banking, higher education and retail. Industry and cross-industry case management frameworks are now available. "Adaptive case management" hype exceeds the reality of what buyers need. Gartner evaluated 12 vendors including Pegasystems against nine critical capabilities in four use cases. Download this Gartner analysis and gain a better understanding of the case management frameworks solutions offe
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business optimization, business strategy, network management, business applications, best practices
    
Pega
White Paper Published By: VMware AirWatch     Published Date: May 23, 2016
Enterprise Mobility Management Infographic (This article is in Japanese)
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mobile management, mobile devices, enterprise management, mobile device management, best practices
    
VMware AirWatch
White Paper Published By: VMware AirWatch     Published Date: May 19, 2016
An Analysis of the Market for Enterprise Mobility Management Revealing Top Players, Trail Blazers, Specialists and Mature Players. April 2016
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mobility, management, specialist, best practices, business analytics
    
VMware AirWatch
White Paper Published By: VMware AirWatch     Published Date: May 18, 2016
Read this infographic to learn how EMM (Enterprise Mobility Management) empowers mobile users in becoming more productive.
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mobile management, mobile devices, enterprise management, mobile device management, best practices
    
VMware AirWatch
White Paper Published By: VMware AirWatch     Published Date: May 18, 2016
Organizations that invest in proprietary applications and data for competitive advantage in their industries only succeed by making those investments available to employees, customers, and partners that drive revenue and opportunity. Securing those investments requires a fresh perspective as the types of devices accessing the cloud datacenter are changing rapidly and new workloads, such as VDI desktops, are appearing more regularly alongside server workloads. These changes alter the potential attacks and potential threats to datacenters whose security primarily stands firm at the perimeter, however, within the data center the security is weak.
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data management, business practices, data center. data application, enterprise applications, security
    
VMware AirWatch
White Paper Published By: IBM     Published Date: May 17, 2016
Analyst Mike Ferguson of Intelligent Business Strategies writes about the enhanced role of transactional DBMS systems in today's world of Big Data. Learn more about how Big Data provides richer transactional data and how that data is captured and analyzed to meet tomorrow’s business needs. Access the report now.
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ibm, intelligent business solutions, big data, transaction data, business analytics
    
IBM
White Paper Published By: IBM     Published Date: May 17, 2016
Is your data architecture up to the challenge of the big data era? Can it manage workload demands, handle hybrid cloud environments and keep up with performance requirements? Here are six reasons why changing your database can help you take advantage of data and analytics innovations. 
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ibm, business analytics, business intelligence, data, analytics
    
IBM
White Paper Published By: IBM     Published Date: May 17, 2016
Wikibon conducted in-depth interviews with organizations that had achieved Big Data success and high rates of returns. These interviews determined an important generality: that Big Data winners focused on operationalizing and automating their Big Data projects. They used Inline Analytics to drive algorithms that directly connected to and facilitated automatic change in the operational systems-of-record. These algorithms were usually developed and supported by data tables derived using Deep Data Analytics from Big Data Hadoop systems and/or data warehouses. Instead of focusing on enlightening the few with pretty historical graphs, successful players focused on changing the operational systems for everybody and managed the feedback and improvement process from the company as a whole.
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ibm, big data, inline analytics, business analytics, roi
    
IBM
White Paper Published By: LivePerson     Published Date: May 17, 2016
At the end of last year, the US alone had 435 million smart mobile devices in use — that’s 35% higher than the total US population. Among smartphone users, 68% use messaging apps regularly. And 84% of smartphone engagement with apps is spent communicating via text, email, and social channels. What does this mean for brands? The current state of CX is broken. Brands focus too much on channel and transaction, ignoring the customer’s preferences, and, ultimately, negatively affecting their bottom line. But wherever there’s a disconnect, there’s also opportunity. In increasing numbers brands are turning to messaging platforms and apps to offer more efficient, convenient customer service.
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liveperson, idc, consumer relations, mobile, smartphones
    
LivePerson
White Paper Published By: IBM     Published Date: May 17, 2016
Today as customers increasingly turn to digital channels to research products, shop and purchase--and as employees arrive in the workplace conditioned by engaging consumer Web mobile and social experiences-- organizations can't afford to be left behind because of legacy investments. Customers and employees alike expect an exceptional digital experience. The good news as our TCO study shows is that most organizations can justify the cost of IBM Exceptional Digital Experience solutions based on quantifiable savings within a short period of time.
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ibm, idc, business value, ibm digital experience, cloud
    
IBM
White Paper Published By: IBM     Published Date: May 17, 2016
Digital business requires organizations to improve customer, employee, and partner engagement and satisfaction in the midst of an explosion of information, devices and apps. Portal offerings must step up to meet escalating demands.
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ibm, horizontal portals, magic quadrant, digital business, engagement
    
IBM
White Paper Published By: IBM     Published Date: May 17, 2016
Selecting horizontal portal software is increasingly difficult because of the expanding scope and increasing overlap among products and vendors. IT application leaders will have to understand the capabilities that matter most in support of their desired business outcomes.
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ibm, gartner, horizontal portals, business outcomes, business analytics
    
IBM
White Paper Published By: IBM     Published Date: May 16, 2016
Across industries, customers today wield more power and greater choice than ever before – a power that they exercise by shifting their attention and spending (across multiple channels/devices in near-real time) from provider to provider. In this environment of hyper-connectedness and diminishing customer loyalty and fleeting human attention spans, the battle for holding customer interest and engaging him/her meaningfully requires, first and foremost, an everlasting commitment to "relevance. "Being relevant and demand-driven is of paramount importance to the media industry, but it is no less important to any industry that operates in a B2C world. However, adapting to the ever-rising expectations and changing buying behaviors of customers is becoming a Herculean task, requiring both business and technology transformation.
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ibm, ovum, customer veiwership, customer behavior, cross-plaform
    
IBM
White Paper Published By: IBM     Published Date: May 16, 2016
The data-driven organization is the new benchmark for success. Firms that harness data to dictate strategic and tactical decisions companywide make more informed business plans, better optimize operations, improve customer interactions, and provide competitive edge. To achieve these benefits, organizations increasingly see data refinement - transforming raw data from various sources into relevant and actionable information and delivering it through self - service access to any user who needs it - as the path toward success by helping break though immature processes and legacy systems. However, data refinement only functions as well as the strategies and approaches behind it. Organizations that do not understand the right way to embrace refinement will fail to catch up to competitors that have mastered the correct approach.
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ibm, forrester, data-driven organization, data, analytics
    
IBM
White Paper Published By: IBM     Published Date: May 13, 2016
Download this research report now to learn more about the financial and operational impacts on asset-intensive industries worldwide.
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ibm, watson, iot, cognitive asset management, asset management
    
IBM
White Paper Published By: CMO.com     Published Date: May 10, 2016
New research from Altimeter Group found many organizations start the journey pursuing a "safe approach" that is more like “business as usual” than it is digital transformation.
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business management, strategy, business optimization, best practices, digital management
    
CMO.com
White Paper Published By: SolidFire_NetApp     Published Date: May 10, 2016
This document includes general information about the Pure Storage architecture as it compares to SolidFire. Not intended to be exhaustive, it covers architectural elements where the solutions differ and impact overall suitability for the needs of the Next Generation Data Center (NGDC).
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data management, business practices, data center. data application, enterprise applications, business intelligence
    
SolidFire_NetApp
White Paper Published By: SolidFire_NetApp     Published Date: May 10, 2016
Ultimate Software is a leading cloud provider of comprehensive human capital management (HCM) solutions delivered via Software as a Service (SaaS). More than 2,800 customers with employees in 150 countries count on Ultimate’s award-winning UltiPro® suite to unite all aspects of HR, payroll, and talent management throughout the employee life cycle, all supported by powerful reporting and analytics.
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software, network management, network solutions, best practices, business intelligence
    
SolidFire_NetApp
White Paper Published By: SolidFire_NetApp     Published Date: May 10, 2016
So you’ve chosen OpenStack for your cloud infrastructure. Now another big decision needs to be made: Block storage or object storage? OpenStack has sub-projects that deliver both block (Cinder) and object (Swift) storage. A variety of performance-focused primary storage and optimized secondary storage solutions are on the market, and they provide flexible, highly scalable storage services for OpenStack.
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cloud management, cloud services, cloud management, cloud application, cloud computing
    
SolidFire_NetApp
White Paper Published By: Kaminario     Published Date: May 05, 2016
The most successful Software-as-a-Service (SaaS) businesses adopt infrastructure strategies that deliver the economics, agility, and user experience that support customer acquisition and retention.
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storage management, performance management, best practices, application integration, software protection
    
Kaminario
White Paper Published By: Kaminario     Published Date: May 05, 2016
Kaminario takes a highly unique approach to storage that does not force IT organizations to make tradeoffs between scalability, performance and cost-efficiency.
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storage management, performance management, best practices, application integration, software protection
    
Kaminario
White Paper Published By: IBM     Published Date: May 03, 2016
Learn: - What continuous engineering is - How to continuously improve complex product designs - How to anticipate and respond to markets and clients - How to get the most out of your engineering resources
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ibm, watson, continuous engineering, product deisgn, engineering resources
    
IBM
White Paper Published By: IBM     Published Date: May 03, 2016
Learn: - What systems engineering is - How systems engineering can help you develop smart, connected products - How to expedite time-to-market, ensure business agility, and deliver high-quality smart products
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ibm, watson, systems engineering, smart products, business agility
    
IBM
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