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Business Process Management

Business Process Management (BPM) refers to activities performed by businesses to optimize and adapt their processes. These tools can also monitor the execution of the business processes, providing managers of an organization with the means to analyze their performance and make changes to the original processes in real-time. Using a BPMS the modified process can then be merged into the current business process atmosphere.
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White Paper Published By: Lexmark     Published Date: Jun 02, 2014
The Success Story of Cummins Inc. in using Lexmark global managed print services.
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lexmark, case study, success story, managed print solutions, mps
    
Lexmark
White Paper Published By: Lexmark     Published Date: May 28, 2014
The Success Story of Cummins Inc. in using Lexmark global managed print services.
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lexmark, case study, success story, managed print solutions, mps
    
Lexmark
White Paper Published By: Lexmark     Published Date: May 28, 2014
A UBM tech report on the 6 secrets that banks can use to reduce cost and drive process improvements
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lexmark, reducing costs, driving process improvements, modern document management, best practices
    
Lexmark
White Paper Published By: Lexmark     Published Date: May 28, 2014
The Success Story of Cummins Inc. in using Lexmark global managed print services.
Tags : 
lexmark, case study, success story, managed print solutions, mps
    
Lexmark
White Paper Published By: Lexmark     Published Date: May 28, 2014
A UBM tech report on the 6 secrets that banks can use to reduce cost and drive process improvements
Tags : 
lexmark, reducing costs, driving process improvements, modern document management, best practices
    
Lexmark
White Paper Published By: Interactive Intelligence     Published Date: Apr 23, 2014
Today, business process automation isn’t just about efficiency, it’s about operating a business for your customers. To ensure a positive customer experience, a process must trigger an automated action, and automation must then manage the experience across multiple channels, personalize the customer’s interaction, and predict the best next actions. Read more, from Chris Thalassinos, Mahnaz Meshkati, and Frank Chiu of Communications Intelligence Group, and Brad Herrington of Interactive Intelligence.
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interactive intelligence, business process automation, multichannel technology, customer experience, contact center
    
Interactive Intelligence
White Paper Published By: Interactive Intelligence     Published Date: Apr 23, 2014
Collaboration — working together for a common goal — is an integral part of the insurance business. But today, the need to rapidly assemble teams and capitalize on human expertise to provide faster, better decisions makes collaborating all the more important. Author Mark Breading of Strategy Meets Action explains how applying collaboration technologies to specific insurance business problems is enabling insurers to realize the true promise of collaborating for a competitive advantage.
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collaboration, insurance, interactive intelligence, communications, contact center
    
Interactive Intelligence
White Paper Published By: Sage     Published Date: Mar 26, 2014
Here’s a riddle: What have you used for a very long time, occasionally pulled your hair out over, contains lots of cells with mathematical formulas, and is very stressful to update whenever a tax law or GAAP principle changes?
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sage, fixed assets, spreadsheets, tax payments, sarbanes-oxley
    
Sage
White Paper Published By: SAS     Published Date: Mar 14, 2014
Judgment is a process and not a single event. Good judgment and sound decision making are at the heart of data governance.
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sas, data governance, data management, data measurement, governance policy
    
SAS
White Paper Published By: SAS     Published Date: Mar 14, 2014
Fan loyalty is everything in the sports business. So when Major League Soccer (MLS), the top flight pro soccer league in the US and Canada, wanted to deepen customer engagement, it turned to SAS® Marketing Automation to get a better understanding of its fans.
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sas, customer engagement, data acquisition, monetization, measurement and tracking
    
SAS
White Paper Published By: IBM     Published Date: Mar 04, 2014
Customers’ expectations have never been so high. Yet, leaders at many banks and financial institutions still fail at providing a smooth, personalized, timely and relevant experience throughout channels. By leveraging the increasing amount of data about customers, bankers can create information to constantly improve their understanding of product usage, profitability, risk, buying behavior and financial needs. Access this white paper today to learn about expert solutions that can help you reinvent your business operations and create a customer-focused company. Read on now to explore more.
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business operations, business process management, bpm, process automation, smarter process
    
IBM
White Paper Published By: IBM     Published Date: Mar 04, 2014
The age of the customer. Possibly no term better illustrates the current era of business. Customers expect their experience to be flawless at every touchpoint, and with competitors only a click (or tap) away, company leaders have a strong incentive to deliver. Online retailers have set a high standard in the way that they engage customers on an ongoing basis—not just during the commercial transaction, but before, during and after each interaction with the customer. Can service providers in industries such as banking, insurance, healthcare and government meet the challenge?
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business operations, business process management, bpm, process automation, smarter process
    
IBM
White Paper Published By: IBM     Published Date: Feb 27, 2014
Learn about the evolution of business resiliency management and learn the best practices that are used in today's business resiliency management programs.
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business resiliency, business resiliency management, management, best practices, ibm
    
IBM
White Paper Published By: VMTurbo     Published Date: Feb 11, 2014
Moving beyond monitoring, alerting and reporting to deliver an automated control system for today's virtualized data centers.
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vmturbo, sizing up, operations management, virtual infrastructure, it operations
    
VMTurbo
White Paper Published By: IBM     Published Date: Feb 04, 2014
A strong customer orientation is an essential element to remain competitive in this environment, and Smarter Commerce, an approach developed by IBM to put the customer at the heart of business models, can help banks be more competitive.
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ibm, frost and sullivan, smarter customers, smarter commerce, innovations
    
IBM
White Paper Published By: Interactive Intelligence     Published Date: Jan 17, 2014
Learn about how the expanding guidelines for compliance have changed and how compliance has never been more relevant within the Accounts Receivable Management (ARM) industry.
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compliance, cloud solutions, interactive intelligence, customer support, workforce management
    
Interactive Intelligence
White Paper Published By: Interactive Intelligence     Published Date: Jan 17, 2014
Learn the performance “metrics that matter” for the contemporary contact center, as the definition of efficient customer service evolves.
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contact center, strategic planning, budgeting tools, customer experience, big data
    
Interactive Intelligence
White Paper Published By: Interactive Intelligence     Published Date: Jan 17, 2014
Learn the significant benefits of flexible cloud solutions and key criteria for selecting the right business partner.
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cloud solutions, interactive intelligence, flexible cloud, customer support, workforce management
    
Interactive Intelligence
White Paper Published By: Interactive Intelligence     Published Date: Jan 17, 2014
Learn about how your contact centers are a world of innovative and intricate technology and how with the right analytical tools you can maximize your organization’s potential by optimizing your customer’s experience.
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planning tools, budgeting tools, strategy, cloud solutions, interactive intelligence
    
Interactive Intelligence
White Paper Published By: Interactive Intelligence     Published Date: Jan 17, 2014
Learn how to ensure a positive customer experience outcome by establishing a reliable business process automation (BPA), which will support your customer’s personalized interactions and adapt to changing conditions in the marketplace.
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process automation, interactive intelligence, multichannel technology, intelligent process, business process
    
Interactive Intelligence
White Paper Published By: Interactive Intelligence     Published Date: Jan 17, 2014
Learn how technology can be the key to responding to the aging utility workforce and how the right system can increase overall operational efficiency.
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workforce, utility, labor force, employees, utilities
    
Interactive Intelligence
Webinar Published By: Cisco Systems     Published Date: Jan 09, 2014
With applications lifting to the cloud and Internet edge shifting to the branch, the WAN connecting the branch to HQ needs more capacity than ever before. Join experts from Cisco and Akamai to learn how you can accelerate your transition to Internet as WAN—and make your branch smarter today. View Now
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wan, iwan, cisco, cloud, branch office
    
Cisco Systems
White Paper Published By: Innotas     Published Date: Jan 09, 2014
It's not your fault that you're stuck in Spreadsheet prison. We know you're innocent. There’s a reason those little boxes on your spreadsheets are called “cells.” This ebook outlines why spreadsheets deserve the death sentence and articulates the benefits of cloud-based Project Portfolio Management.
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spreadsheets, innotas, project management system, portfolio management, project management office
    
Innotas
White Paper Published By: Esker     Published Date: Jan 06, 2014
13 Questions for Maximizing Your Order Processing Automation Investment
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esker, automation, sales order processing, order-to-cash, erp systems
    
Esker
White Paper Published By: Intacct Corporation     Published Date: Jan 02, 2014
Learn the 4 essential features to bring your accounting system out of the Stone Age. Modern businesses are, by their nature, complex. But if you're using an accounting system that forces you to struggle with manual processes—limiting your flexibility and draining your productivity—you might as well be stuck in the Stone Age. But there's great news! It's 2014, and there's never been a better time to make the move to a modern accounting system. What features should you look for? Download our new checklist, "Essential Features of a Modern Accounting System," to learn how the right accounting system can help you: • Automate financial processes and optimize workflows to fit your organization's business processes. • Access real-time data to drive business insight and improve decision making. • Lower IT costs and reduce technology risks with a best-in-class cloud architecture.
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accounting, modernizing account system, automate financial processes, business processes, real-time data access
    
Intacct Corporation
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Special Report

A forward-looking CMDB does more than keep an organization's IT operations running. It draws clear connections between IT components and business services, which is the core of Business Service Management (BSM). But even more critical than the CMDB's ability to support business as it is now, is the question of how well it will drive business innovation in the future.

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