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Change Management

Change Management is the process of developing a planned approach to change in an organization. Typically the objective is to maximize the collective benefits for all people involved in the change and minimize the risk of failure of implementing the change. The discipline of change management deals primarily with the human aspect of change, and is therefore related to pure and industrial psychology.
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Webinar Published By: ServiceNow     Published Date: Oct 18, 2013
"We will show you the power of the ServiceNow single system of record through some easy-to-follow demonstrations. This webinar includes demonstrations of: • Incident, Problem and Change Management • Service Catalog & Self Service • Performance Analytics "
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servicenow, enterprise it, service automation, applications, webinar
    
ServiceNow
Webinar Published By: ServiceNow     Published Date: Oct 18, 2013
To reach the customers of IT services, you have to abandon long-entrenched models of IT thinking & replace them with a customer-focused model that focuses on value, experience & context. Join the webinar to understand the issues internal customers face with IT, & see how IT can evolve from being the department of no to the department of now.
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servicenow, enterprise it, service automation, applications, webinar
    
ServiceNow
White Paper Published By: Plantronics     Published Date: Oct 18, 2013
Trends in the modern work provide organisations the opportunity to rationalise their real estate and optimise their work space for Smarter Working. Plantronics and our partners provide a comprehensive set of tools to help organisation transform their workspace. Plantronics Audio devices and software are essential tools in the new Simply Smarter Office.
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plantronics, communications experience, smarter working, working off-site, productive virtual collaboration
    
Plantronics
White Paper Published By: Plantronics     Published Date: Oct 18, 2013
In the business world, the convergence of voice and data – as well as video and mobility – has evolved into unified communications, an enabler that is difficult to pigeonhole. Encompassing voice, data, video, mobility, and more, it can be located on site or it can be delivered/hosted from the “cloud”. Most important, UC ensures that information is available and people are reachable anytime, anywhere on almost any device of their choosing.
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plantronics, uc solutions, end-users, communication integration, communication tools
    
Plantronics
White Paper Published By: Plantronics     Published Date: Oct 18, 2013
Emerging technologies empower, but they can also confuse. Workers in the new mobile landscape struggle to manage communications with mobile phones, landlines, VoIP calls and different voicemail boxes, email, IM, text messages and social networking applications. Unified Communications is the answer. It’s the bridge between all these communication systems helping manage communications with one interface.
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plantronics, office environment, unified communications, emerging technologies empower, manage communications
    
Plantronics
White Paper Published By: IBM     Published Date: Oct 10, 2013
Mini paper and podcast on ALDM with SME Larry Thompson.
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cost and time, excess costs, dissatisfied with cost, business metrics, it management
    
IBM
White Paper Published By: Seamless     Published Date: Jun 18, 2013
HP’s $8 billion write-down. A disappointing IPO from Facebook, Groupon’s famous flameout. These watershed moments have crystallized what we’ve known for a while: Fluff can no longer trump sound operations in terms of a company’s valuation. Organizations must be built on an empirically firm foundation to flourish. And everyone – from investors on Wall Street to customers on Main Street to the SEC– is looking at companies with more scrupulous eyes.
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automation, growth, efficiency, software, process management
    
Seamless
White Paper Published By: TIBCO     Published Date: May 15, 2013
This paper will discuss the new IT landscape as it relates to the new integration, and argue that the need for a comprehensive integration strategy has never been more urgent. This strategy must not only take new data types into account, but also address the more fundamental issue of agility – because whatever the integration needs of an enterprise may be at the moment, they are certain to change rapidly.
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application integration, mobile, social, cloud, agility
    
TIBCO
Webinar Published By: TIBCO     Published Date: May 15, 2013
This informative webinar focuses on the impact that mobile brings to your enterprise- to your enterprise architecture, changes in development, and how you can use mobile as a driver for change moving forward. Continue for an analysis of the challenges surrounding enterprise mobility.
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mobile, enterprise architecture, development, enterprise, change management
    
TIBCO
Webinar Published By: TIBCO     Published Date: May 15, 2013
In this on demand webinar explore the impact of cloud initiatives and new customer relationships on integration strategy. Learn what you should take into account when preparing your integration initiatives.
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integration, customer, cloud, customer relationships, customer service
    
TIBCO
White Paper Published By: Polycom     Published Date: Apr 30, 2013
This research note identifies the key trends, the video-enabled business applications that enterprises need to implement now, and describes how to develop a video strategy. Knowing how video is currently being used will help managers identify use cases, understand what users need to get their jobs done, and choose the right solutions for their enterprises.
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enterprise, video collaboration, research, consumerization, mobile
    
Polycom
White Paper Published By: Polycom     Published Date: Apr 30, 2013
Those of us who have been a part of high performing, innovative teams know the exhilaration of reducing time-to-market, cutting out unnecessary processes and costs, and simply producing better products for our customers through improved collaboration. So how do we create those innovative teams, who not only vastly improve our business but also energize our workers?
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high performance, collaboration, telepresence, roi, motivation
    
Polycom
White Paper Published By: IBM     Published Date: Apr 29, 2013
This paper addresses the challenges of planning, budgeting and forecasting in a spreadsheet environment and highlights the advantages of using a software solution designed specifically for dynamic planning. The business challenges and drivers are discussed, including organizational and technological best practices to follow. A Planning Software Selection Matrix is included to assist decision makers in selecting the most appropriate planning software for their specific business processes and needs.
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budgeting, planning, forecasting, software, guide
    
IBM
White Paper Published By: IBM     Published Date: Apr 29, 2013
This paper will help you understand the value of an FCOE and show you how one might work in your organization.
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finance, fpm, financial performance management, finance center of excellence, fcoe
    
IBM
White Paper Published By: Genesys     Published Date: Apr 25, 2013
In this paper, we’ll look at how investing in the right contact center solution can help transform your enterprise and enhance your business outlook.
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contact center, customer service, contact center technology, process optimization, performance
    
Genesys
White Paper Published By: Genesys     Published Date: Apr 25, 2013
Adopting a proactive approach to customer service has the potential to attract customers rather than losing them, to drive growth and innovation instead of hindering both.
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customer service, cast study, change mangement, service, oriented
    
Genesys
White Paper Published By: Genesys     Published Date: Apr 25, 2013
This whitepaper discusses a deeper logic to multi-channel communication - addressing the needs of today’s media-savvy customer with your company’s need for an integrated strategy of core beliefs and a foundation to grow on.
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customer service, collaboration, multi-channel communication, genesys, core beliefs
    
Genesys
White Paper Published By: Prophix     Published Date: Apr 24, 2013
This white paper focuses on best practices that will enable companies to transform the planning cycle into an evolutionary process, bringing tangible and intangible returns for the organization and leadership back into the finance department. You can improve business management through the application and adherence of budgeting and planning best practices. Read on to learn the twelve best practices that have been adopted by leading companies.
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best practices, budgeting, forecasting, data, analytics
    
Prophix
White Paper Published By: Prophix     Published Date: Apr 24, 2013
Learn how leading companies employ Corporate Performance Management (CPM) software to automate financial processes (budgeting, forecasting, reporting, and planning) that spreadsheets complete on a manual basis and reap the rewards of advanced data analysis.
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performance management, finance, business intelligence, cpm, enterprise
    
Prophix
White Paper Published By: Prophix     Published Date: Apr 24, 2013
Spreadsheets are error-prone and unable to support the critical nature of important financial processes. Read this free guide to learn how leading companies have broken the spreadsheet habit, adopting packaged applications specifically-designed for budgeting and forecasting.
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spreadsheets, business intelligence, analytics, budget, roi
    
Prophix
White Paper Published By: Prophix     Published Date: Apr 24, 2013
Built for non-IT professionals, this white paper explains the differences between Business Intelligence (BI) and Corporate Performance Management (CPM), two fast-growing forms of software utilized by leading finance departments today.
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cpm, business intelligence, analytics, forecasting, projection
    
Prophix
White Paper Published By: IBM     Published Date: Apr 23, 2013
Now is the time for the finance organization to step up to the challenges and become a strategic business partner in the deployment of profitability analysis across the enterprise. This requires a fundamental shift—in terms of both vision and execution. Tomorrow’s winners will be the ones that are not content simply to survive this economic onslaught, but work to emerge nimble enough to thrive. Profitability analysis is critical in this context. Read this whitepaper to learn more about profitability analysis and its benefits.
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profitability, analysis, finance, projection, prediction
    
IBM
White Paper Published By: IBM     Published Date: Apr 23, 2013
Profitability analysis is important to all companies. But in times of economic uncertainty, it becomes even more critical because organizations need a comprehensive and forwardlooking view of profitability to ensure that they can remain financially viable, whatever the economic circumstances. For companies to be successful, they need automated systems that enable interactive profitability analysis that can be shared across a broad swath of users. They also need robust, advanced analytics, to provide detailed granular metrics for assessing profitability and measuring performance. IBM offers solutions that can meet those needs.
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profitability, analysis, finance, projection, prediction
    
IBM
White Paper Published By: IBM     Published Date: Apr 23, 2013
When an unpredictable economy brings sudden shifts in revenues, costs, and profits, Software solutions can give Finance the ability to anticipate and adapt. But Finance needs the help of IT. Specifically, Finance needs the help of inspiring IT Managers who can lay out the roadmap that will take Finance from the automation of discrete processes to the broader task of transforming the business to compete successfully in a challenging global economy.
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finance, operations, change management, enterprise, best practices
    
IBM
White Paper Published By: IBM     Published Date: Apr 23, 2013
By identifying and addressing the symptoms of forecasting illness described in this paper, companies can enjoy the benefits of a health forecasting approach, which, along with specific case examples, will be discussed in future white papers within this series.
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forecasting, finance, financial forecasting, health forecasting, performance
    
IBM
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Special Report

In this webinar Black Duck Software (www.blackducksoftware.com), together with representatives of SAP, will review the benefits open source offers to development organizations, the management challenges it presents, and approaches for addressing those challenges.

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