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Workforce Management

Workforce Management (WFM) encompasses all the responsibilities for maintaining a productive and happy workforce. Sometimes referred to as HRMS systems, or even the larger ERP systems (Oracle, PeopleSoft, SAP). There are many software vendors within this space. In addition, there are niche players who specialize in one or two areas of practice.
Results 101 - 125 of 187Sort Results By: Published Date | Title | Company Name
White Paper Published By: SAP     Published Date: Nov 22, 2011
When the economy slows, many businesses react by retrenching and cutting costs. While cost reduction is important, companies often overlook equally critical strategic decisions-opportunities to use business information to strengthen product and service offerings and emerge ahead of the competition. Find out how you can use business intelligence (BI) to avoid the most common mistakes companies make in a down economy.
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sap, technology, decision making strategies, information management, businessobjects
    
SAP
White Paper Published By: HP     Published Date: Nov 14, 2011
See how HP is setting the benchmark for 802.11n performance with the industry's first three-spatial-stream 802.11n dual-radio access points.
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wireless, 208.11n, dual-radio, performance, benchmark
    
HP
White Paper Published By: ScriptLogic     Published Date: Nov 14, 2011
This white paper discusses why no one likes asset management, what tools are and are not helpful and why you need to tie assets back to contracts.
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software license management, license management, software, sciptlogic, asset
    
ScriptLogic
White Paper Published By: AT&T     Published Date: Nov 07, 2011
See how others are using communications enabled business processes (CEBP) to drive their business into the fast lane.
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communication, benefits, at&t, att, at+t
    
AT&T
White Paper Published By: AT&T     Published Date: Nov 07, 2011
Reach For the Cloud to Transform How You Deliver Voice Services and Elevate the Value of Voice.
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cloud services, cloud computing, hosted voice solution, voice services, at&t
    
AT&T
White Paper Published By: AT&T     Published Date: Nov 07, 2011
Organizations are responding to customer needs by shifting workforces into the flow of their lives resulting in an expansion of remote connectivity.
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remote workers, managed remote service, distributed workforce, att, at&t
    
AT&T
White Paper Published By: AT&T     Published Date: Nov 07, 2011
Organizations are responding to customer needs by shifting workforces into the flow of their lives resulting in an expansion of remote connectivity.
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remote workers, managed remote service, distributed workforce, att, at&t
    
AT&T
White Paper Published By: GoToMyPC     Published Date: Apr 06, 2011
This interactive eBook by Robert Pagliarini, explores how to create more time, energy and passion so you and your employees can focus on what's most important, achieve your goals and experience a sense of purpose.
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work/life, timeshifting, workshifting, citrix gotomypc, richer life insights
    
GoToMyPC
White Paper Published By: Interactive Intelligence     Published Date: Jan 10, 2011
Contact centers face a tall order: Deliver stellar service and real-time response to customers, and still get more out of the workforce without risking burnout and turnover. Lori Bocklund is president of Strategic Contact, and Rachel Wentink is the senior director of Product Management for Interactive Intelligence, and when they discuss how to optimize agent performance and offer outstanding service, it's worth reading.
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interactive intelligence, strategic contact, quality monitoring, wfm, workforce maangement
    
Interactive Intelligence
White Paper Published By: IAG Consulting     Published Date: Aug 24, 2010
Requirements excellence cannot be achieved without first understanding the critical capabilities of requirements maturity, and recognizing your organizations strengths and weaknesses. In order to develop a focused plan of attack, it is necessary to assess your requirements practice in each of six areas: process, technology, staff competency, organization, techniques, and deliverables. You will then be armed with the information you need to identify key improvement opportunities, recognize organizational strengths, and form concrete goals for action.
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iag, project management, project management, maturity, consulting
    
IAG Consulting
White Paper Published By: IAG Consulting     Published Date: Aug 24, 2010
If your organization is not predictably successful in technology projects, there is likely an issue in requirements. CIO?s must take action and own requirements maturity improvement. CIOs are in the best position to sell requirements maturity improvement to the organization and can greatly help the process by effectively communicating required actions, and ensuring a suitable resources allocation. There are 6 things your CIO needs to know to help him/her in their role of requirements change advocate.
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iag, project management, project management, maturity, consulting
    
IAG Consulting
White Paper Published By: Citrix Online     Published Date: Aug 09, 2010
When a workplace disruption hits, you need to act fast to ensure your employees are safe, keep them informed and maintain productivity. This new Forrester white paper explores the critical role that the help desk should play in your organization's business continuity planning.
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citrix, business operations, workforce management, recovery, it operations
    
Citrix Online
White Paper Published By: Senn Delaney     Published Date: Jul 13, 2010
CEOs and their senior leadership of most major corporations are usually highly proficient individuals who run their business units or functions efficiently but they may not work as well together to guide the overall firm.
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senn delaney, customer focused, enterprise leadership, shared service, brand management
    
Senn Delaney
White Paper Published By: BlackBerry     Published Date: Jul 12, 2010
Cell phones and smartphones have become constant companions to influential shoppers. To capitalize on mobility's ubiquity, leading U.S retailers are actively pursuing the mobile channel as a way to enhance customer engagement and loyalty, while giving them "first-mover" advantage over their competitors.
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blackberry, mobility, smartphones, cell phones, mobile workforce
    
BlackBerry
White Paper Published By: LANDesk     Published Date: Feb 08, 2010
At the time of a software audit, a SAM program helps you avoid increased license fees and penalties and keeps your employees engaged in your key initiatives rather than burdened by an auditor's requests for documentation.
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avocent, sam, software asset management, gartner, audit
    
LANDesk
White Paper Published By: Vidyo, Inc.     Published Date: Jan 18, 2010
Videoconferencing endpoints will grow by an order of magnitude in the next few years. The videoconferencing use model is going through a tremendous transformation. The decades-old conference room model is quickly giving way to more effective solutions. Download this whitepaper to discover more.
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vidyo, telepresence, video communication, communication, mcu
    
Vidyo, Inc.
White Paper Published By: Senn Delaney     Published Date: Dec 15, 2009
A positive customer experience is a critical competitive differentiator it today's stuttering economic climate. Yet consumers are giving companies a failing grade at a time when the need to be customer centric is being put to the test as never before. This whitepaper by Senn Delaney partner and executive vice president Bill Parsons helps leaders consider whether their company's culture is really as customer-centric as it should be.
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senn delaney, customer focused, brand management, customer-centric, employee management
    
Senn Delaney
White Paper Published By: IBM     Published Date: Oct 23, 2009
In the IBM white paper, "Attaining sustainable growth through corporate social responsibility," you'll see how corporations can differentiate their brands and reputations by helping to maintain society's wellbeing. Plus, you'll learn how corporate social responsibility can generate significant returns.
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social responsibility, ibm, csr, suppliers, customers
    
IBM
White Paper Published By: Senn Delaney     Published Date: Oct 22, 2009
To the casual observer, aircraft manufacturer Airbus UK and pharmaceutical giant GlaxoSmithKline (GSK) wouldn't appear to share a lot of common ground. Some would say that the worlds of building airplanes and producing the next blockbuster wonder-drug are light years apart. A closer look shows that these two organizations are more similar than one might initially think.
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senn delaney, gsk, customer focused, brand management, customer-centric
    
Senn Delaney
White Paper Published By: iPass     Published Date: Sep 22, 2009
A few short years after 3G service brought us anytime, anywhere broadband-and before Apple rolled out its 3G iPhone-4G networks began raising the bar in select markets. This latest evolution in wireless networking offers faster wireless data transmission speeds, vastly superior coverage and support for a new generation of mobile applications and services.
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ipass, wifi, smartphones, roaming, web portal
    
iPass
White Paper Published By: Senn Delaney     Published Date: Aug 21, 2009
Interview with Ohio State University President Dr. Gordon Gee The Ohio State University President Dr. Gordon Gee discusses his passion and progress on creating a "One University", high-performance culture to take the largest university in the U.S. from excellence to eminence. On the global stage, it is part of his vision to build a new model for the university of the 21st century: more agile, more responsive, less insular and less bureaucratic.
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senn delaney, customer focused, brand management, customer-centric, employee management
    
Senn Delaney
White Paper Published By: Intermec     Published Date: Jun 02, 2009
The process of choosing the right mobile computer for your business can seem like a daunting task. Yet with a little guidance you can select the computer best suited for your environment and workforce.
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voip, voice-over-ip, rfid, ptt, push-to-talk
    
Intermec
White Paper Published By: ASG Software Solutions     Published Date: Jun 02, 2009
End-user expectations and high levels of performance against Service Level Agreements (SLAs) must be achieved or organizations risk the loss of business. This paper details key capabilities needed for successful end-user monitoring and provides critical considerations for delivering a successful end-user experience.
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asg, cmdb, bsm, itil, bsm
    
ASG Software Solutions
White Paper Published By: ASG Software Solutions     Published Date: May 28, 2009
Organizations are drowning in content. They don't know what they have, and they can't find what they need when they need it. While they spend significant time and money to manage content stored among a host of disconnected systems, their efforts are less than fully effective. The data explosion will continue.
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asg, enterprise content, architecture, ecm, workflow
    
ASG Software Solutions
White Paper Published By: Citrix     Published Date: May 13, 2009
The traditional workforce model of permanent employees located in a single or small number of offices has undergone a significant transformation in recent years, accelerated by the effects of the current economic landscape. Drivers of this trend include initiatives to drive growth and expand into other markets, improve customer service, speed to market, improve decision-making processes, and increase both worker and overall organisational productivity.
Tags : 
citrix, virtualization, virtual workers, remote, remotely
    
Citrix
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Special Report

Collaboration in the enterprise requires a triumvirate of people, process and technology to be successful. With the plethora of collaboration applications available today, both IT professionals and collaboration business users alike need to take a holistic approach to be successful with collaboration. This paper lets you know about some of the common pitfalls and how to avoid them.

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