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Contact Management

Contact Managers are programs that enable people to keep track of their associates and tasks. Contact managers are used by salespeople, customer service representatives, and managers.There are two types of contact managers: Software that you install on your personal computer or intranet and hosted applications (ASP).
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Webinar Published By: Microsoft Dynamics     Published Date: Jul 03, 2008
Find out how you can convert your pains into profit. Learn how Microsoft Customer Relationship Management (CRM) can help you develop profitable customer relationships. Microsoft CRM uses lead and opportunity management, incident management and a searchable knowledgebase. CRM also makes use of reporting tools for accurate forecasting, measurement of business activity, and employee performance.
Tags : 
sales, sales software, sales funnel, forecasting, analytics
    
Microsoft Dynamics
Webinar Published By: Microsoft Dynamics     Published Date: Jul 03, 2008
Microsoft Dynamics CRM is a powerful tool for your sales and marketing teams, but it is more than just a contact management solution. In this webcast, we explore how Microsoft CRM is a flexible, integral part of your enterprise, supporting sales, marketing, customer service, manufacturing, and professional services. We describe how you can configure Microsoft CRM to work the way your business does, and we illustrate its many benefits.
Tags : 
contact management, crm tool, crm, sales tool, business integration
    
Microsoft Dynamics
Webinar Published By: Microsoft Dynamics     Published Date: Jul 03, 2008
Get this webcast to discover a customer relationship management (CRM) solution that works the way you do, the way your business does, and the way technology should. We explore how Microsoft Dynamics CRM delivers a familiar Microsoft Office Outlook interface to create a productive work environment. We also illustrate the powerful workflow and integrated reporting capabilities in Microsoft CRM that help you drive business processes and results.
Tags : 
bpm, crm, microsoft crm, microsoft dynamics, microsoft
    
Microsoft Dynamics
Webinar Published By: Microsoft Dynamics     Published Date: Jul 03, 2008
Knowing your customers and their needs as thoroughly as possible is central to any business.  And that's the very point of customer relationship management software, sophisticated business software commonly known as CRM.  The question is, is CRM for you? This webcast provides an informative discussion around CRM and outlines seven criteria that will help you decide if you are ready for Microsoft CRM.
Tags : 
crm, microsoft crm, contact management, sales tool, contact tool
    
Microsoft Dynamics
White Paper Published By: Microsoft Dynamics     Published Date: Jul 03, 2008
Microsoft Dynamics CRM 4.0 demonstrated its ability to scale to support the needs of an enterprise organization with a very large customer service database. In a test based on a customer database of over 1 billion records, Microsoft Dynamics CRM was able to achieve sub-second response times using a modest hardware configuration.
Tags : 
crm, enterprise crm, customer relationship management, enterprise software, microsoft
    
Microsoft Dynamics
White Paper Published By: Microsoft Dynamics     Published Date: Jul 03, 2008
Microsoft Dynamics CRM 4.0 is designed to help enterprise organizations attain a 360-degree view of customers, achieve reliable user adoption, adapt quickly to business change, and accelerate project delivery and returns-all on a platform that provides enterprise levels of scalability and performance. Microsoft Dynamics CRM 4.0 addresses the stringent requirements of the enterprise in the areas of performance and scalability, application flexibility, efficient manageability, and network configurability.
Tags : 
microsoft, microsoft crm, microsoft dynamics, contact management
    
Microsoft Dynamics
White Paper Published By: IEX     Published Date: May 27, 2008
Since the cost of staffing in most call centers is between 60 and 70 percent of the total budget, the incremental benefits of selecting the best solution for your operation and implementing it successfully are significant. Companies in the market for a workforce management tool today face a mind-boggling array of choices. Automated workforce management systems range from quite simplistic to highly complex, with a wide range of price tags to match. This paper will help contact center managers navigate the choices.
Tags : 
call center management, customer service, workforce management, contact management, iex
    
IEX
White Paper Published By: IEX     Published Date: May 27, 2008
Customers and business leaders alike demand a great deal of contact centers which cannot easily be met using the simplistic approaches used to develop early, isolated contact centers. In order to provide a top-shelf customer experience, contact centers must adopt sophisticated processes which can evaluate and route calls quickly and effectively to the right agent, and which schedule agents based on their abilities as well as predicted call demand.
Tags : 
call center management, customer service, workforce management, contact management, iex
    
IEX
White Paper Published By: IEX     Published Date: May 27, 2008
As more companies seek out performance management capabilities to gain a competitive advantage or keep pace with rivals who have already established an edge, the decision to build or buy a performance management solution must be considered. This paper will walk readers through the pros and cons of the build versus buy debate in order to help make practical business decisions for long-term success.
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call center management, customer service, workforce management, contact management, iex
    
IEX
White Paper Published By: 123Together     Published Date: May 27, 2008
Email has become THE mission critical application for businesses large and small. As a growing business continually striving to increase productivity, collaboration and corporate success, you understand the important role that Microsoft Exchange Server plays in any profitable business. Small and mid-size businesses alike see the productivity benefits of utilizing an enterprise-class solution but since many do not have the financial or human resources to bring it in house, more and more of them are turning to a hosted solution.
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123together, it strategies, economy, stability, migration
    
123Together
White Paper Published By: Vendor Guru     Published Date: Dec 21, 2007
Since the 1990s, the customer relationship management (CRM) concept has been embraced by the business world as a way to forge, maintain, and improve bonds with customers. Previously, many companies focused mainly on gathering consumer data for their own use. However, once businesses began to understand the value of allowing customers to dialog about their needs, they began implementing more systems that invited customer feedback.
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vendor guru custom question campaign, crm tool, crm solution, crm tools, crm
    
Vendor Guru
White Paper Published By: WebEx Communications     Published Date: Dec 14, 2007
The Internet is revolutionizing technical support. But, this efficiency often comes with a price in customer satisfaction. Customers expect to be able to solve their own problems or immediately communicate with a person who can make things right. But too often, these expectations aren't met. What's needed is a new class of software: web-based Automated Contact Distribution.
Tags : 
remote support, contact management, customer, customer service, customer support
    
WebEx Communications
White Paper Published By: Microsoft Dynamics     Published Date: Apr 13, 2007
If your company uses a contact management or customer relationship management (CRM system), you need to ask one additional key question. Does your CRM or contact management system tie your consultative sales, ROI analysis and proposal production process together?
Tags : 
microsoft, microsoft white paper, crm, customer relationship management, contact management
    
Microsoft Dynamics
White Paper Published By: Nemx Software Corporation     Published Date: Mar 15, 2007
Organizations are struggling to enforce both mandatory regulatory rules as well as internal corporate policies governing email content and distribution.  One of the biggest obstacles is determining whether or not the content of an email, or its attachment, is subject to any policy rules or restrictions.  This whitepaper describes the techniques required to perform intelligent, accurate content analysis and the shortcomings of most current approaches.
Tags : 
corporate governance, hipaa compliance, sarbanes oxley compliance, software compliance, content management system
    
Nemx Software Corporation
White Paper Published By: DocuLex     Published Date: Jan 01, 2001
Simply the most cost efficient option for securing your organizations email awaiting data discovery and fulfilling regulatory compliance.
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storage management, compliance, retention management, electronic discovery, regulatory compliance
    
DocuLex
White Paper Published By: Cisco     Published Date: Aug 27, 2015
Learn more about the advantages of each decision based on your own business and IT priorities to learn which communication deployment option works best
Tags : 
cloud computing, communication deployment, it priorities, collaboration solutions, collaboration capabilities
    
Cisco
White Paper Published By: Cisco     Published Date: Aug 27, 2015
Read this whitepaper to learn how top 8 ways video conferences are helping companies improve their business advantage.
Tags : 
video conferencing, business intelligence, collaboration management, forbes insights, online conferencing methods
    
Cisco
White Paper Published By: Cisco     Published Date: Mar 25, 2015
Offices aren’t productivity factories anymore—they’re collaboration centers where individuals and groups can develop their best ideas. That means building out an office takes a whole new approach, and it isn’t just about using aesthetics and shiny toys to attract top talent (although that is part of it). Successful offices are functional tools that bring technology and people together so they can do their best work. Cisco® Collaboration tools bring people together to speed the decision-making process and help you execute on your most innovative ideas while cutting operational waste. Bring Cisco Collaboration to your workplace and create a workplace that works.
Tags : 
business intelligence, collaboration, collaborative commerce, contact management
    
Cisco
Webinar Published By: Oracle     Published Date: Jan 07, 2014
38 minute webcast discussing the rise of the empowered consumer and how consumers have changed the B2C relationship forever.
Tags : 
customer experience, customer insight, cmo and cio relationship, marketing and technology collaboration, cmo and cio collaboration
    
Oracle
Webinar Published By: Agile IT     Published Date: Dec 03, 2013
Office 365 empowers businesses to increase productivity and lower costs. From providing all the business tools you need and are familiar with – to keeping you constantly up to date. Join Microsoft and Agile IT for a look inside Office 365 and see for yourself why Office 365 is the last upgrade you’ll need.
Tags : 
office 365, hipaa, finra, productivity, microsoft exchange
    
Agile IT
White Paper Published By: AtTask     Published Date: Feb 11, 2012
Regardless the structure of your projects and work, the right work management approach can be the formula for success in your organization. This easy to read, 3 page guide, will introduce you to this formula.
Tags : 
successful project techniques, project management success, achieving business success, project management techniques, project success
    
AtTask
White Paper Published By: Kingston     Published Date: Feb 15, 2011
Learn how to balance the positive and negative effects of memory utilization in virtual infrastructures to better handle system workload and priority--while improving server utilization
Tags : 
virtualization, memory overcommitment, memory performance, memory reclamation, vmware
    
Kingston
White Paper Published By: M3 Consulting, Inc.     Published Date: Feb 03, 2011
Offshoring Is a Cost Effective Solution to Your IT Needs
Tags : 
software design, application development, web design, offshoring, it solutions
    
M3 Consulting, Inc.
White Paper Published By: Gartner, Inc     Published Date: Oct 28, 2010
New technologies emerge every day, but not all of them pay off, and adopting them too early might be risky for your organization.
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emerging trends, emerging technologies, hype cycle, new technologies, it trends
    
Gartner, Inc
White Paper Published By: xmannnnn     Published Date: Aug 06, 2010
Ultra High Speed Internet, TV and local/long distance phone services combined into 1 superior service.
Tags : 
active directory, bandwidth management, convergence, distributed computing, ethernet networking
    
xmannnnn
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Special Report

In this webinar Black Duck Software (www.blackducksoftware.com), together with representatives of SAP, will review the benefits open source offers to development organizations, the management challenges it presents, and approaches for addressing those challenges.

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