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Customer Experience Management

Customer experience management (CEM) is "the process of strategically managing a customer's entire experience with a product or a company". Relationship marketing, focuses on establishing and building a long term relationship between a company and a customer. There are several approaches that have been espoused including customer experience management, customer relationship management, loyalty programs, and database marketing.
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White Paper Published By: Citrix     Published Date: Jun 03, 2015
This eBook reveals how to create value with online meetings and explores different ways to improve your online management meetings.
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online meetings, virtual meetings, meetings, how to improve online meetigns, tips for online meetings
    
Citrix
Free Offer Published By: Citrix     Published Date: Jun 03, 2015
Download this infographic to find out the checklist you should use to stack up those closed deals with your webcam.
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online meetings, video conference, virtual meetings, tips for online meetings, online sales meetings
    
Citrix
Case Study Published By: Citrix     Published Date: Jun 03, 2015
This Harvard Business Review paper explores these universal principles of effective influence and provides examples of how they can be employed in ethical and sustainable ways to improve your powers of persuasion.
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communication, good communication, relationships, influencing outcomes, negotiate
    
Citrix
White Paper Published By: Aternity     Published Date: May 18, 2015
Seven capabilities are required to address the complexity of delivering excellent enterprise mobile experience. Download this whitepaper to learn how.
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enterprise mobility, enterprise mobility management, application performance analytics, application performance monitoring, desktop management
    
Aternity
White Paper Published By: Document Cloud for Enterprise     Published Date: Apr 23, 2015
This white paper provides information on the Adobe Extended Service customer care and the advantages of using it for achieving business success.
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esign, adobe extended service offering, adobe document cloud esign, digital sign, adobe solution
    
Document Cloud for Enterprise
White Paper Published By: Oracle     Published Date: Apr 22, 2015
This infographic reveals the benefits of getting social with customer service.
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social, customer service interactions, technology, meeting customer demands, customer satisfaction
    
Oracle
White Paper Published By: Oracle     Published Date: Apr 22, 2015
This infographic reveals the benefits of getting social with customer service.
Tags : 
social, customer service interactions, technology, meeting customer demands, customer satisfaction
    
Oracle
White Paper Published By: Oracle     Published Date: Apr 22, 2015
This paper provides information on how social media works as a customer support channel.
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social media, customers experience strategy, customer satisfaction, customer engagement, branding
    
Oracle
White Paper Published By: Oracle     Published Date: Apr 22, 2015
This paper provides information on how social media works as a customer support channel.
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social media, customers experience strategy, customer satisfaction, customer engagement, branding
    
Oracle
White Paper Published By: Oracle     Published Date: Apr 22, 2015
This infographic illustrates how to keep your sales team in front of their customers and selling by providing anytime, anywhere access to the critical information and tools they need.
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sales. sell faster and more easily, social selling, customer satisfaction, customer engagement, sales reps
    
Oracle
White Paper Published By: LogMeIn     Published Date: Apr 17, 2015
This white paper examines the underlying factors that determine an end user’s satisfaction with their online meeting tool and which tools rank the highest.
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customer satisfaction solutions, online meetings, virtual meetings, meeting tool, joinme
    
LogMeIn
White Paper Published By: LogMeIn     Published Date: Apr 17, 2015
This whitepaper provides information on how users are bringing their devices and applications to work for simpler, faster, and better ways to communicate and collaborate.
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web conferencing trends, consumerization, convergence, byod, virtual conference
    
LogMeIn
White Paper Published By: IBM     Published Date: Apr 15, 2015
Performance Bicycle created an interactive Learning Center seamlessly linked to its e-commerce site. By leading engaged, inspired visitors to the e-commerce site, the company boosts conversion, drives online sales and supports its growth objective.
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e-commerce, content management, conversion, quality of service, content integration
    
IBM
White Paper Published By: Arbor Networks     Published Date: Mar 23, 2015
After a discussion of the costs of DDoS attacks and current mitigation solutions, this paper examines Arbor Cloud, a DDoS service from Arbor Networks. This Technology Spotlight also provides advice for organizations evaluating DDoS mitigation solutions.
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arbor networks, arbor, ddos, denial of service, denial of service attacks
    
Arbor Networks
Free Offer Published By: GoToAssist     Published Date: Mar 19, 2015
Discover the top five soft skills you need to deliver amazing customer support experiences.
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citrix, gotoassist, customer support, customer interaction, help desk
    
GoToAssist
White Paper Published By: IBM     Published Date: Mar 10, 2015
This white paper reviews the finding of recent Heavy Reading research into wireless CSP attitudes to and plans for driving customer loyalty through control of network service quality
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ibm, customer data, customer service, customer loyalty, communications
    
IBM
White Paper Published By: Plantronics     Published Date: Mar 09, 2015
This guide provides information on how to make the business case for using headsets throughout your organisation.
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benefits of headsets, headsets, using headsets, advantages headsets for business, mobile computing
    
Plantronics
White Paper Published By: Polycom     Published Date: Feb 25, 2015
Video is already being utilized in most enterprises to some extent. The era of pervasive video has arrived, and with it the need to manage video holistically across the enterprise and throughout its lifecycle. Developing a proper strategy for management and governance can yield a competitive advantage especially when it is focused on key business outcomes.
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polycom, ecm, video, content, platform
    
Polycom
White Paper Published By: ESV Digital     Published Date: Feb 10, 2015
The multiplication of marketing channels and devices concerning consumers has greatly increased the complexity faced by brands in their marketing efforts. This white paper aims to explain the issues, the principal attribution models used and the related challenges.
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esv digital, algorithms, interactions, point of contact, nurturing
    
ESV Digital
White Paper Published By: CA Technologies     Published Date: Feb 09, 2015
This paper provides information on how CA Unified Infrastructure Management (CA UIM) delivers the essential capabilities needed to help you proactively monitor and manage alarms, performance and SLAs across even the most dynamic and complex environments.
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ca uim, it monitoring, client mobility, cloud services, ca unified infrastructure management
    
CA Technologies
White Paper Published By: Avaya     Published Date: Feb 06, 2015
This paper provides information about solving the engagement challenge. When workers have flexibility in terms of tools, apps and devices, they can stay nimble, innovative and creative. In turn, they keep your company nimble, innovative and creative. To make it work you need to give workers the Unified Communications tools, apps and devices that allows them to better serve both internal and external customers. But that’s not as simple as it sounds. Organizations face enormous challenges in deciding whether and how to support consumer devices.
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solving the engagement challenge, byod, byoa, mobile computing, mobile data systems
    
Avaya
White Paper Published By: Avaya     Published Date: Jan 28, 2015
Midmarket Collaboration For Dummies, Avaya Custom Edition, explores the midmarket business trends in collaboration, how collaboration can drive productivity and strategic advantage, the networking and security challenges for midmarket businesses, and much more!
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midmarket collaboration, a guide to midmarket collaboration, collaboration solutions, avaya, infrastructure
    
Avaya
White Paper Published By: Avaya     Published Date: Jan 23, 2015
Midmarket Collaboration For Dummies, Avaya Custom Edition, explores the midmarket business trends in collaboration, how collaboration can drive productivity and strategic advantage, the networking and security challenges for midmarket businesses, and much more!
Tags : 
midmarket collaboration, a guide to midmarket collaboration, collaboration solutions, avaya, network security
    
Avaya
White Paper Published By: Avaya     Published Date: Jan 23, 2015
This paper provides information about solving the engagement challenge. When workers have flexibility in terms of tools, apps and devices, they can stay nimble, innovative and creative. In turn, they keep your company nimble, innovative and creative. To make it work you need to give workers the Unified Communications tools, apps and devices that allows them to better serve both internal and external customers. But that’s not as simple as it sounds. Organizations face enormous challenges in deciding whether and how to support consumer devices.
Tags : 
solving the engagement challenge, byod, byoa, mobile computing, mobile workers
    
Avaya
White Paper Published By: Avaya     Published Date: Jan 20, 2015
Midmarket Collaboration For Dummies, Avaya Custom Edition, explores the midmarket business trends in collaboration, how collaboration can drive productivity and strategic advantage, the networking and security challenges for midmarket businesses, and much more!
Tags : 
midmarket collaboration, a guide to midmarket collaboration, collaboration solutions, avaya, infrastructure
    
Avaya
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