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ITIL

The Information Technology Infrastructure Library (ITIL) is a framework of best practice approaches intended to facilitate the delivery of high quality information technology (IT) services. ITIL outlines an extensive set of management procedures that are intended to support businesses in achieving both quality and value for money in IT operations. These ITIL procedures are supplier independent and have been developed to provide guidance across the breadth of IT infrastructure, development, and operations.
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White Paper Published By: Dell     Published Date: Oct 23, 2008
Windows Vista® offers a new way to deliver manageable IT services that are planned for security service-level agreements (SLAs), while helping to lower the cost of ownership, management, and deployment.
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dell, service-level agreements, lower cost of vista deployment, application compatibility, client deployment solutions
    
Dell
White Paper Published By: Stratus Technologies     Published Date: Sep 30, 2008
The Choices from many reputable suppliers of IT managed services can appear very much alike. Yet when you have a mission-critical business process whose function must not be interrupted, you know your requirements call for something above and beyond. This paper serves as a field guide to help you identify key characteristics that set a critical managed IT service apart from even highly capable general-purpose offerings.
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stratus technologies, it services, business impact analysis (bia), recovery point (rpo), recovery time objectives (rto)
    
Stratus Technologies
White Paper Published By: HP Service Management     Published Date: Sep 03, 2008
In this first chapter of "The Shortcut Guide to IT Service Management and Automation," you will be led through a step by step analysis of your company's IT and business relationships, providing you with a basis for a strategic plan to turn service lifecycle management into a valuable business asset. Author and compliance expert Rebecca Herold demonstrates how technology acts as a strategic differentiator by enabling business growth, driving operational efficiencies to lower maintenance costs, optimizing outcomes, and reducing IT risks.
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itil, itil v3, bsm, bsa, dca
    
HP Service Management
White Paper Published By: CA WA     Published Date: Aug 15, 2008
Infrastructure Performance Management (IPM) applies to operations quality. Implemented well, IPM frees you from constant firefighting and can transform your role from tactical first responder to strategic business enabler. Applying good IPM technology and processes can deliver a number of benefits to your career as well as to your organization. This report introduces IPM, offers tips for successful IPM implementation, and explores how IPM can benefit your enterprise as well as your career.
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ca wa, computer associates, infrastructure, itil, infrastructure management
    
CA WA
Case Study Published By: HP     Published Date: Jul 29, 2008
This case study highlights how a leading transportation firm uses executive financial incentives to insure the highest system uptime for its customers. With the need to keep thousands of vehicles and employees on the move and process millions of daily transactions, keeping mission critical systems running is essential for financial performance.
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mission critical, high availability, transportation, service management, itil
    
HP
White Paper Published By: HP     Published Date: Jul 29, 2008
This white paper describes critical steps IT executives must take to prepare for change and manage an ITSM implementation to maximize its value and ensure that it achieves the full transformation effect it is capable of delivering. IT Service Management (ITSM) is a proven and effective framework for helping IT organizations become more adaptive, flexible, cost effective, and service oriented.
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itsm, it service management, service management, itil, mission critical
    
HP
White Paper Published By: CA SM     Published Date: Jun 02, 2008
IT Asset Management (ITAM) is a cornerstone of IT Service Management (ITSM) yet is often omitted from existing ITSM implementations or initiatives. Version 3 of the Information Technology Infrastructure Library (ITIL) expands the processes, functions and roles in the service life cycle. However, it still does not provide enough details on key process and functional integration points for ITAM.
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ca service management, service management, asset management, it asset management, itil
    
CA SM
White Paper Published By: IBM     Published Date: May 12, 2008
Challenges like competitive pressures, compliance activities and higher operational costs make service management more critical than ever. To keep up, IT operations must constantly improve visibility, control and automation while bridging the gaps among business, development and daily operations.
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itil, service management, governance, risk management, ibm
    
IBM
White Paper Published By: Bomgar     Published Date: Mar 04, 2008
Organizations implemented ITIL with the goal of creating a set of standards to ensure the delivery of high-quality and efficient technical support. However, many organizations are now looking to realize near-term business value from their investments in ITIL. This ITIL Quickguide outlines how organizations can leverage remote support solutions to accelerate ITIL initiatives and realize near-term business value.
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service, customer service, customer support, remote support, online helpdesk
    
Bomgar
White Paper Published By: newScale     Published Date: Jan 30, 2008
Demand for IT services is outpacing the growth of IT budgets. The business constantly requests new services, requires higher service levels, and expects more consistent service delivery. With supply constrained, the only solution is to manage this demand more effectively. The new version of ITIL prescribes essential changes to help IT and the business tackle this difficult task.
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service, service management, service catalog, newscale, itil
    
newScale
White Paper Published By: newScale     Published Date: Jan 30, 2008
Many organizations implementing ITIL as part of their IT Service Management framework begin with the Configuration Management Database (CMDB). While a CMDB is a key piece of any successful ITIL implementation, there are several traps that are easily fallen into when implementing one.
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change management, cmdb, service catalogue, service catalog, service management
    
newScale
White Paper Published By: newScale     Published Date: Jan 30, 2008
This white paper outlines the challenges associated with IT Request Management and ten best practices that represent the hard-won knowledge from dozens of successful Service Request Management projects. By following these guidelines, your IT organization can provide more responsive service delivery, increase operational efficiency, and improve internal customer satisfaction.
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itil, service catalog, service catalogue, itil service catalogue, it service catalogue
    
newScale
White Paper Published By: newScale     Published Date: Jan 30, 2008
This white paper is intended to share some of those lessons learned and suggesting ways you can achieve success by avoiding the most common pitfalls. But before we talk about the typical mistakes in creating a Service Catalog, let’s briefly review its purpose.
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service catalog, service management, newscale, customer service, itil
    
newScale
White Paper Published By: Tripwire     Published Date: Jan 30, 2008
Learn from industry analysts how IT organizations are using configuration management to meet compliance requirements and instill best practices. Find out how these organizations are applying the resulting processes to enhance security and improve operational efficiency in order to increase their level of service delivery.
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cmdb, change management, configuration management, risk management, compliance
    
Tripwire
White Paper Published By: Solidcore     Published Date: Jan 07, 2008
It is widely acknowledged that unauthorized changes made to an IT Infrastructure cause up to 80% of system unavailability.  Learn how adding change control to your existing or planned change management infrastructure can help improve IT service availability, lower compliance costs, and accelerate your ITIL implementations.
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control change, change management, high availability, change control, sla
    
Solidcore
White Paper Published By: Solidcore     Published Date: Jan 07, 2008
Demonstrating ROI for service management investments can be difficult, especially with multi-phase deployments like ITIL that can require significant up-front investment in exchange for returns produced in the future.  Learn how setting milestones and measuring the value of each phase of an ITIL implementation can help prove the project’s value and shape its focus.
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itil, roi, service, service management, solidcore
    
Solidcore
White Paper Published By: Tideway Systems     Published Date: Dec 11, 2007
This report provided by Enterprise Management Associates (EMA) is developed around research that's focused on showing the many faces of the CMDB – as a central point for governance, asset, inventory, change and configuration control, and as a core system, in many cases for more effective service assurance. Designated for IT adopters and planners – read by executives, as well as, architects, and technical influencers.
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cmdb, configuration management, change management, itil, service management
    
Tideway Systems
White Paper Published By: Tripwire     Published Date: Jul 05, 2007
Discover how high-performing IT organizations are able to create a culture that supports and uses change management to their advantage, facilitating enterprise business goals.
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cmdb, configuration management, auditing, risk management, audit
    
Tripwire
White Paper Published By: Progress Software BTA Financial     Published Date: May 14, 2007
Modern distributed, interconnected applications provide a new level of agility to businesses and IT. In these applications, the software for a business process is composed of "services," components consisting of discrete business functionality that can be recombined and reused in different business processes, enabling rapid business change. This white paper examines the challenges of, and solutions for, effectively managing their operations.
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soa, itil, progress, reliability, service management
    
Progress Software BTA Financial
White Paper Published By: Dell Software     Published Date: Jul 18, 2012
Implement PCI Compliance
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pci, payment card industry, data security, scriptlogic, mocrosoft windows
    
Dell Software
White Paper Published By: AtTask     Published Date: Feb 11, 2012
In this free case study Forrester Research explains how the melding of task management with social networking is increasing transparency and team member buy-in for projects - dramatically increasing projects delivered on time and within budget.
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task management software, task tracking software, task software, task project management, business task management software
    
AtTask
White Paper Published By: AtTask     Published Date: Feb 11, 2012
It really doesn't matter if you are leading an army into battle or a product into market, sometimes the best solutions seem counter-intuitive. The same is true with project management. This document will safeguard your success.
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project management mistakes, project management failures, it project failures, project failure statistics, project failure reasons
    
AtTask
White Paper Published By: AtTask     Published Date: Feb 11, 2012
To protect their investment in a project, an organization needs to engage in a three step process to put a reasonable and viable risk management plan in place. This free guide walks you through the process.
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project risk management, risk management tools, it project risk management, enterprise risk management, risk management plan
    
AtTask
White Paper Published By: AtTask     Published Date: Feb 11, 2012
Regardless the structure of your projects and work, the right work management approach can be the formula for success in your organization. This easy to read, 3 page guide, will introduce you to this formula.
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successful project techniques, project management success, achieving business success, project management techniques, project success
    
AtTask
White Paper Published By: TDi Technologies     Published Date: Aug 29, 2011
It's clear something is wrong. Business interruptions, outages, and other negative consequences happen far too often.
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it infrastructure. it management, service levels, systems adminstrator, distributed computing, infrastructure
    
TDi Technologies
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