"Tech Solutions - one byte at a time!"
DigiBytes.com is the digital library of solutions for business and technology professionals.

Login Register Login
For Admins

Service Management

The term Service Management is most widely used as the component of Operations Support Systems responsible for service delivery, such as order management, inventory management, provisioning and activation, network topology management and maintenance, and stability/performance diagnostics of communication service providers and their networks. A service management system automates manual operations of the network, delivery services, and support, making these areas more efficient and error-free.
Results 126 - 150 of 420Sort Results By: Published Date | Title | Company Name
White Paper Published By: Cisco     Published Date: Apr 08, 2014
Why Branch Office Networks Must Change
Tags : 
cisco, nick lippis, ip networks, communications, application centric networking
    
Cisco
White Paper Published By: Riverbed     Published Date: Apr 03, 2014
This book introduces you to application performance management (APM) solutions and how these tools can help you monitor and troubleshoot your mission-critical applications — from the perspective of your users, as well as your systems.
Tags : 
riverbed, application performance management, apm, service management, compliance
    
Riverbed
White Paper Published By: Riverbed     Published Date: Apr 03, 2014
The purpose of this book is to introduce you to common network performance management (NPM) issues and give you a new way of looking at solving them.
Tags : 
riverbed, npm, network performance management, performance management, network management
    
Riverbed
White Paper Published By: OutSystems     Published Date: Apr 01, 2014
This paper takes a look at reasons behind why IT is struggling to innovate and how you can fix this problem.
Tags : 
innovation, applications, cost, outsystems, transformation
    
OutSystems
White Paper Published By: ServiceNow     Published Date: Mar 27, 2014
This paper provides CIOs and IT leaders with an insight into three IT imperatives that IT executives used to re-position IT and transform the enterprise.
Tags : 
enterprise transformation, consolidation, self service, automation, visibility
    
ServiceNow
White Paper Published By: Logicalis     Published Date: Mar 27, 2014
Learn the top trends and concerns for choosing the right service desk provider.
Tags : 
logicallis, iaas, security, compliance, cloud
    
Logicalis
White Paper Published By: ServiceNow     Published Date: Mar 26, 2014
Learn how creating a great service catalog can help alleviate the pressure of demonstrating the value of IT to the business and why many consider it to be fundamental to any IT improvement initiative.
Tags : 
service catalog, visibility, it value, compliance, service management
    
ServiceNow
White Paper Published By: Centrix Software     Published Date: Mar 19, 2014
This paper highlights 5 things you may not know about Windows migrations, helping you to identify ways in which to avoid major obstacles.
Tags : 
windows migrations, desktop operating, systems, migration, project management
    
Centrix Software
White Paper Published By: OutSystems     Published Date: Mar 18, 2014
This paper explores why PaaS has suddenly become relevant and irresistible to many organizations. It dives into the opportunities and considerations associated with using PaaS from an application development and deployment perspective, as well as the ways PaaS can help enhance developer productivity.
Tags : 
outsystems, paas, business it, cloud, cloud computing
    
OutSystems
White Paper Published By: Logicalis     Published Date: Mar 12, 2014
Key considerations, strategies and advice for sun-setting old equipment.
Tags : 
logicalis, cloud computing, sun setting, data optimization, service management
    
Logicalis
White Paper Published By: Logicalis     Published Date: Mar 07, 2014
Learn the top trends and concerns for choosing the right service desk provider.
Tags : 
logicallis, iaas, security, compliance, cloud
    
Logicalis
White Paper Published By: Oracle     Published Date: Mar 04, 2014
You need an answer fast. You searched online and almost got the answer, but require a little more information without having to call someone. What do you do? Fortunately, in today’s customer service world, there are options.
Tags : 
oracle, customer satiiffaction, mobile computing, mobile workers, productivity
    
Oracle
White Paper Published By: Oracle     Published Date: Mar 04, 2014
As Americans spend an increasing amount of time on the internet, they’re demanding a more positive, intuitive, and instant online experience—each and every time. In short, they expect the time they invest in the Web to be worth every millisecond devoted to it. Likewise, business leaders know that every visit to an organization’s Website affects the way consumers view their companies as a whole. Thus, each online interaction must be better than good and, at best, generate positive buzz. Just one negative experience, after all, can generate a negative buzz heard around the world.
Tags : 
oracle, oracle cloud service, customer experience, self service, web experience
    
Oracle
White Paper Published By: Oracle     Published Date: Mar 04, 2014
This document aligns to the Customer Experience (CX) Value Equation defined by Oracle as a method to identify and measure the value of CX. Within the value equation there are three important areas of business focus, or CX practice areas: Acquisition, Retention, and Efficiency. Each area has strategic and operational areas of measurement, or Key Performance Indicators (KPIs).
Tags : 
oracle, oracle cloud service, customer experience, key performance indicators, acquisition
    
Oracle
White Paper Published By: Salesforce.com     Published Date: Feb 12, 2014
It has been said that you can’t manage what you can’t measure, and you must measure what really matters. New service delivery models for IT service management, such as software as a service (SaaS), as well as emerging communications channels for support that include social media, will require some changes to the way you traditionally measure the effectiveness of your services. That’s why you should reexamine your service metrics as you begin to rely more heavily on SaaS, social media, and a more services-oriented approach to IT delivery.
Tags : 
social media, metrics, it service management, cloud platform, collaboration
    
Salesforce.com
White Paper Published By: Salesforce.com     Published Date: Feb 12, 2014
According to Gartner, 50 percent of all new IT service desk tool purchases will utilize the cloud model by 2015. Yet service delivery via the cloud can adversely affect IT’s ability to meet an organization’s requirements. The adoption of cloud-based solutions demands that the business take a look at the skills needed for success, the delivery channels that must be realigned, and the potential effects on the business. With these issues in mind, is it worth venturing into the cloud? The market has been and will continue to be inundated with a plethora of IT service management (ITSM) vendors creating solutions dedicated to supporting cloud-based service management. In this article, we discuss why this is the case, as well as the benefits an organization can achieve by moving to a cloud-based environment.
Tags : 
it service management, cloud platform, collaboration, it service management, saas
    
Salesforce.com
White Paper Published By: Salesforce.com     Published Date: Feb 12, 2014
The nature of today’s business climate means that now, more than ever, companies look for any business advantage that helps them stay ahead of the competition. Often, that means companies take such steps as creating innovative products, increasing and maintain customer loyalty, and implementing cost-control measures to realize distinct advantages. Leading industry analysts point to two areas internally where companies can achieve the best possible advantages, by focusing on a company’s workers and work processes.
Tags : 
it service management, cloud platform, collaboration, it service management, saas
    
Salesforce.com
White Paper Published By: Avaya     Published Date: Jan 15, 2014
Be guided on what the best practices are, offering strategies, actionable tactics, and examples of enterprises on the cutting edge so your organization won't have an overabundance of options when working with partners and customers.
Tags : 
avaya, collaboration, effective enterprise, effective collaboration, new culture
    
Avaya
White Paper Published By: LogMeIn     Published Date: Jan 15, 2014
The following industry forecasts and findings highlight mobile’s growth potential and each on their own should merit merchants’ attention. Learn more about the potential of mobile growth through this whitepaper.
Tags : 
logmein, merchants and consumer, mobility, mobile mastery, industry insights
    
LogMeIn
Case Study Published By: IBM     Published Date: Jan 09, 2014
To operate effectively in different markets, Finnish manufacturer Meka Pro needed to be able to adjust its pricing and manufacturing strategies to each locality, but had no insight into their own data. Read this case study to learn how Meka Pro used IBM® Cognos® software modules to make faster, better business decisions and improve profitability.
Tags : 
ibm, meka pro, analytics, improve profitability, manufacturing projects
    
IBM
White Paper Published By: Esker     Published Date: Jan 06, 2014
How Fax and Email Orders Hold Your Business Back — and Why Automation Is the Best Way Forward
Tags : 
esker, order processing, fax and email, automation, automated order processing
    
Esker
White Paper Published By: Socrata, Inc     Published Date: Dec 02, 2013
Get Step-By-Step Guidance for Government Open Data Success from Socrata, the Global Open Data Leader.
Tags : 
open data, open data platform, open data portal, open data policy, open data program
    
Socrata, Inc
White Paper Published By: Adobe     Published Date: Nov 25, 2013
Without document classification in play, it's impossible to know what to protect. The mobile ecosystem makes workers infinitely more productive, which is one reason that it won’t go away. This white paper explores the question: How can IT govern and protect content in such ad hoc and semi-structured environments? Please download whitepaper to learn more.
Tags : 
document, document classification, document security, mobile, mobile workforce
    
Adobe
White Paper Published By: Adobe     Published Date: Nov 25, 2013
For the past several years, the nature of enterprise productivity has been forever changed by the new breed of mobile devices. Personal smartphones and tablets are everywhere. Gone are the days when every enterprise gave its employees a security-focused BlackBerry. Cloud-based productivity apps can be downloaded in seconds. Compared to even a few years ago, enterprises are operating in a new world. Please download whitepaper to learn more.
Tags : 
mobile devices, compatibility, cloud-based, enterprise, enterprise productivity
    
Adobe
White Paper Published By: ServiceNow     Published Date: Nov 22, 2013
Whether you’ve embraced it or not, mobile is already part of your business. To remain relevant, IT must think like the business. IT must reinvent itself and become more of a technology advisor and less of a technology traffic cop. This paper sets out some of the key lessons learned by progressive organizations that have used mobile to get ahead.
Tags : 
servicenow, enterprise it, mobile computing, mobile initiative, it managers
    
ServiceNow
Start   Previous    1 2 3 4 5 6 7 8 9 10 11 12 13 14 15    Next    End
Search      

Special Report

In this webinar Black Duck Software (www.blackducksoftware.com), together with representatives of SAP, will review the benefits open source offers to development organizations, the management challenges it presents, and approaches for addressing those challenges.

Add Research

Get your company's research in the hands of targeted business professionals.

Modern Analyst Media Modern Analyst Media
Modern Analyst Requirements Modern Analyst Media Modern Analyst DigiBytes
Copyright 2009-2014 by Modern Analyst Media LLC Home  |  Featured Bytes  |  Popular Bytes  |  All Topics  |  Vendor Directory