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Service Management

The term Service Management is most widely used as the component of Operations Support Systems responsible for service delivery, such as order management, inventory management, provisioning and activation, network topology management and maintenance, and stability/performance diagnostics of communication service providers and their networks. A service management system automates manual operations of the network, delivery services, and support, making these areas more efficient and error-free.
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White Paper Published By: ServiceNow     Published Date: Nov 22, 2013
A modern ITAM solution allows organizations to consolidate legacy systems into one system of record and automate the asset lifecycle.
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servicenow, enterprise it, asset management, software asset management, itam
    
ServiceNow
White Paper Published By: Service Max     Published Date: Oct 29, 2013
In this e-book, learn how leading service organizations are automating systems with end-to-end visibility and integration.
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servicemax, field service, field service management, service lifecycle management, slm
    
Service Max
White Paper Published By: IBM     Published Date: Oct 22, 2013
Info-Tech Research Group Vendor Landscape reports recognize outstanding vendors in the technology marketplace. This report notes that "IBM offers a comprehensive suite of products aimed at testing the most demanding and complex apps." For more, download the report today.
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ibm, info-tech, quality management, test champion report, microsoft
    
IBM
White Paper Published By: IBM     Published Date: Oct 22, 2013
Read the paper from Winter Research, Inc sharing details on the dramatic savings brought by IBM Rational automated test solutions. Learn about the positive ROI from an increased ability minimizing the cost and time to identify errors. 
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ibm, wintergreen research, software testing, service virtualization, research approach
    
IBM
White Paper Published By: IBM     Published Date: Oct 22, 2013
Service Virtualization For Dummies, IBM Limited Edition written by industry analysts Marcia Kaufman and Judith Hurwitz, shares how to deliver higher quality software by increasing the efficiency and effectiveness of your testing
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ibm, service virtualization, service volatility, identifying services to virtualize, testing phases
    
IBM
White Paper Published By: IBM     Published Date: Oct 22, 2013
The Forrester Total Economic Impact Study on Service Virtualization measures the return on investment and business impact of service virtualization and automated integration testing.
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ibm, economic impact, rational service virtualization, test automation solutions, tei framework
    
IBM
White Paper Published By: BMC Software     Published Date: Oct 21, 2013
In this Industry Insight, BMC discusses how utilizing a SaaS approach to IT Service Management can position your IT organization to best manage the growing number of cloud-based services along with your enterprise’s internal systems.
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bmc, bmc software, itsm, service mangement, it management
    
BMC Software
White Paper Published By: BMC Software     Published Date: Oct 21, 2013
What happens when you take best practices for IT service management (ITSM), add technology to support those practices, and then throw social media into the mix? BMC explores how best-in-class organizations are leveraging these to drive user satisfaction and organizational success.
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bmc software, bmc, it management, service management, itsm
    
BMC Software
White Paper Published By: BMC Software     Published Date: Oct 21, 2013
The adoption of cloud-based solutions demands that the business take a look at the skills needed for success. BMC explores how the right IT Service Management approach can drive user satisfaction and organizational success.
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bmc, bmc software, cloud computing, cloud service, service management
    
BMC Software
White Paper Published By: IBM     Published Date: Oct 15, 2013
Discover the four key dimensions to personalized web marketing, and learn from the real life successes of enterprises that have made the personalized web a core part of their growth strategies.As you can see, web marketing can achieve comparable success when you make the four personalization steps your own.
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ibm unica, click-throughs, personalizing web experience, customer needs, data sources
    
IBM
White Paper Published By: IBM     Published Date: Oct 15, 2013
Match the Right Message to the Right Customer
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decision process, profitable engagement, enterprise marketing management, emm, marketing process
    
IBM
White Paper Published By: IBM     Published Date: Oct 10, 2013
As the primary focus of IT moves from increasing IT productivity through virtualization and cloud computing to enhancing business productivity, the biggest challenge that businesses face in executing corporate strategy is focusing the right people and resources on strategic initiatives. A key element in enhancing business productivity is driving down costs, which can help free up the funds needed to make strategic investments. Businesses also need a means to more effectively orchestrate how IT interacts with business processes and critical application environments. The solution lies in using managed services. Read here to find out more on how companies gained significant and quantifiable benefits from using managed services.
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business value, it productivity, virtualization, cloud computing, enhancing productivity
    
IBM
White Paper Published By: Riverbed     Published Date: Sep 17, 2013
Learn how Riverbed® OPNET Unified Communications Xpert™ (UC Xpert) software provides end-to-end service management for Unified Communications and remote troubleshooting.
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riverbed, service management, ip communications, ip networks, ip telephony
    
Riverbed
White Paper Published By: BlueCat     Published Date: Aug 20, 2013
To enable always-on application access and business connectivity, you need a rock-solid network foundation. The increasingly complex, dynamic and fluid relationship between networks and devices requires a new approach to IP Address Management (IPAM) – one that unifies mobile security, address management, automation and self-service to provide actionable network intelligence and a broad span of control. This paper discusses the critical role of IPAM in providing a smarter way to connect mobile devices, applications, virtual environments and clouds.
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device management, ipam, ip address management, ip management, dns management
    
BlueCat
Free Offer Published By: Riverbed     Published Date: Aug 15, 2013
In conducting a survey of 159 IT professionals with direct responsibility for business-critical applications, Forrester found that all enterprises surveyed had fundamental issues while managing the performance of these applications and business services. Download now to find the results!
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apm, riverbed, network performance, application performance, infrastrucure
    
Riverbed
White Paper Published By: Blue Coat Systems     Published Date: Aug 12, 2013
The use of SSL encryption for all enterprise Internet traffic is growing steadily. Applications that make use of SSL – such as SharePoint, Exchange, WebEx, Salesforce.com and Google Apps – are commonplace. Even email applications like Gmail, Yahoo, and Zimbra are being used in workplace environments as hosted email or BYOD apps. It’s clear that organizations now need complete visibility into the SSL traffic coming across the WAN. They need the ability to preserve complete network and web histories from encrypted network and web traffic for compliance, regulatory and logging requirements. Blue Coat has solutions today to address the SSL dilemma.
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blue coat, ssl, ssl visibility, server hardware, servers
    
Blue Coat Systems
White Paper Published By: Hewlett-Packard     Published Date: Aug 02, 2013
If your organization is deploying a new server farm or cluster for any reason — a newly virtualized application or a growing business initiative, perhaps — this is the time to consider blade servers as a cost-effective alternative to traditional rack servers. In most use cases, you will find blade servers to be less expensive than rack servers for both the initial purchase as well as for long-term total cost of ownership (TCO). In addition, blades enable improvements in manageability, agility, scalability and power consumption.
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blades, it costs, cost of ownership, infrastructure, business intelligence
    
Hewlett-Packard
White Paper Published By: Box     Published Date: Jul 15, 2013
Gartner research report: Analysis of emerging market for enterprise file synchronization and sharing products and cloud based services.
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enterprise file sync, enterprise file sharing, cloud services, file sync, content delivery
    
Box
White Paper Published By: IBM     Published Date: Jun 25, 2013
This new edition has a wider scope than the previous one, with 17 participants while retaining a similar maturity model as the previous one in order to help participants measure their progress year -on-year.
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hpc, maturity, risk management, maturity model, database development
    
IBM
White Paper Published By: HP - Enterprise     Published Date: Jun 04, 2013
Businesses are overwhelmed with data; it’s a blessing and a curse. A curse because it can overwhelm traditional approaches to storing and processing it. A blessing because the data promises business insight that never existed earlier. The industry has spawned a new term, “big data,” to describe it. Now, IT itself is overwhelmed with its own big data. In the press to roll out new services and technologies—mobility, cloud, virtualization—applications, networks, and physical and virtual servers grow in a sprawl. With them comes an unprecedented volume of data such as logs, events, and flows. It takes too much time and resources to sift through it, so most of it lies unexplored and unexploited. Yet like business data, it contains insight that can help us solve problems, make decisions, and plan for the future.
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data research, big data, virtualization, applications, networks
    
HP - Enterprise
White Paper Published By: IBM     Published Date: Mar 22, 2013
This paper shows how the IBM Maximo software solution is the leading asset and service management software in the marketplace, through its highly flexible business components and technology architecture
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ibm, ibm maximo, maximo, service management, it management
    
IBM
Webinar Published By: Quest Software     Published Date: Jan 03, 2013
Discover Application Performance Management best Practices of 400 Leading Companies and See How to Implement These Best Practices in Your Organization.
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application, performance management, best practices, enterprise applications, productivity
    
Quest Software
White Paper Published By: LogMeIn     Published Date: Dec 03, 2012
This guide details the factors that impact the purchasing decision of a remote support tool and provides a checklist for use as you work through your remote support solution selection process.
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logmein, support tool, remote support tool, help desk support, support
    
LogMeIn
White Paper Published By: Riverbed     Published Date: Oct 12, 2012
As your business needs become more dynamic, monitoring systems will be key to understanding how applications fulfill business needs and your ability to provide governance will determine the success level of your entire enterprise.
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service management, application visibility
    
Riverbed
Case Study Published By: IBM     Published Date: Aug 08, 2012
While economic recovery is clearly in process, your capital and operational budgets are still extremely tight. At the same time, your maintenance organization is being pressured to take a stance of zero tolerance toward safety incidents while reducing maintenance costs and minimizing asset downtime. Read this in-depth Aberdeen Group report, based on responses from 117 executives of successful companies, to find out how best-in-class businesses are proactively managing these challenges. You'll learn these techniques for optimizing maintenance and operations-and more: creating a culture of collaboration among teams across your enterprise; empowering decision makers with appropriate, highly accurate metrics; and leveraging predictive management and analytics to manage assets throughout their life cycle.
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ibm, technology, software, asset performance management, economic recovery
    
IBM
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In this webinar Black Duck Software (www.blackducksoftware.com), together with representatives of SAP, will review the benefits open source offers to development organizations, the management challenges it presents, and approaches for addressing those challenges.

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