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Service Management

The term Service Management is most widely used as the component of Operations Support Systems responsible for service delivery, such as order management, inventory management, provisioning and activation, network topology management and maintenance, and stability/performance diagnostics of communication service providers and their networks. A service management system automates manual operations of the network, delivery services, and support, making these areas more efficient and error-free.
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White Paper Published By: Blue Coat Systems     Published Date: Oct 24, 2011
Learn how to proactively address the latest trends in WAN traffic. Tomorrow is here: video, Web 2.0, and SaaS applications are overtaking the WAN.
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blue coat, wan optimization, secure web gateway, application performance monitoring, network architecture
    
Blue Coat Systems
White Paper Published By: VMware     Published Date: Oct 04, 2011
Read this white paper to learn about the direct link between cloud computing and business agility.
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vmware, aberdeen, cloud computing, business leaders, global research
    
VMware
Webinar Published By: Absolute Software     Published Date: Sep 09, 2011
Join Michael Scarpelli, Technical Support Manager for La Jolla Institute for Allergy & Immunology, as he shares how his team streamlines and automates computer setup and maintenance for a rapidly growing network of more than 500 machines.
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absolute, technical support, healthcare organizations, operating environment, database development
    
Absolute Software
White Paper Published By: Dell     Published Date: Sep 07, 2011
Take a dose of this Windows 7 desktop migration strategy. You'll have happy healthcare systems and improve patient care!
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windows 7, microsoft deployment, desktop, inventory applications, windows xp
    
Dell
White Paper Published By: HP     Published Date: Sep 06, 2011
This Illuminata Spotlight discusses HP CloudSystem Matrix and its use as an out-of-the-box platform for private clouds suited to enterprise IT.
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private cloud, hybrid, itsm, storage, blade servers
    
HP
White Paper Published By: CoreVault     Published Date: Aug 31, 2011
By moving infrastructure to cloud IaaS providers, savvy organizations are jump-starting these efforts while maximizing their investments in infrastructure, security and IT personnel. Here's what you need to know in order to get started.
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corevault, cloud services, it infrastructure, virtualization, it resources
    
CoreVault
White Paper Published By: ServiceNow     Published Date: Aug 24, 2011
This white paper takes a look at the adoption and evolution of social IT within ServiceNow.
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social it, social media, build relationships, improve service, collaboration
    
ServiceNow
White Paper Published By: ServiceNow     Published Date: Aug 24, 2011
Read on to discover how modern IT organizations transform to achieve IT 3.0.
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collaboration, support, service, business, information technology
    
ServiceNow
White Paper Published By: VMware     Published Date: Aug 23, 2011
This paper analyzes the benefits and drawbacks of outsourcing cloud services, examines the business benefits and risks, and provides the steps one should take for a successful implementation.
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vmware, market pulse report, global cloud adoption trends, cloud computing, transformation
    
VMware
White Paper Published By: VMware     Published Date: Aug 23, 2011
This paper analyzes the benefits and drawbacks of outsourcing cloud services, examines the business benefits and risks, and provides the steps you should take for a successful implementation.
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vmware, cloud computing, outsourcing cloud services, gartner, saas applications
    
VMware
White Paper Published By: ScriptLogic     Published Date: Aug 23, 2011
Since its introduction in 2000, Group Policy has been a hit. Tens of thousands of organizations worldwide use it to create more consistent desktops for their users, to deploy software packages, to secure their computers, and more.
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scriptlogic, desktop management, desktop configuration, dial, vpn
    
ScriptLogic
White Paper Published By: VMware     Published Date: Aug 23, 2011
Virtualization is the essential catalyst for enabling the transition to cloud computing. VMware, the fastest growing enterprise software company and virtualization industry leader, builds on virtualization to deliver cloud infrastructure and management solutions that significantly reduce IT complexity.
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vmware, cloud computing, it revolution, virtualization, infrastructure
    
VMware
White Paper Published By: Avocent     Published Date: Aug 22, 2011
By enabling services for controlling access to the infrastructure and monitoring for activity, management decisions can be made to improve data center services.
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avocent, data center services, infrastructure, ema, data center operations control
    
Avocent
White Paper Published By: Verio     Published Date: Jul 08, 2011
Discover the advantages of a managed server and learn what to look for when shopping for a managed private server provider.
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verio, colocation, private server provider, demand, managed server
    
Verio
White Paper Published By: Verio     Published Date: Jul 06, 2011
This paper summarizes the results of a multi-year research study covering over 40 countries and based upon responses from 3,000 small and medium businesses(SMBs).
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verio, smb, resellers, managed services, website hosting
    
Verio
White Paper Published By: Verio     Published Date: Jul 06, 2011
This whitepaper will examine today's SaaS opportunities and challenges, and will show how a hosting company, such as Verio, can help ISVs capitalize on the rapidly evolving market opportunities.
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verio, saas, software as service, managed services, website hosting
    
Verio
White Paper Published By: Verio     Published Date: Jul 06, 2011
This white paper explains how the Microsoft 2010 enables Solution Providers and VARs to better serve their clients.
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hosted exchange 2010, hosted exchange, verio, saas, software as service
    
Verio
White Paper Published By: IBM Software     Published Date: Jul 06, 2011
Active IBM Software Subscription and Support can help ensure that your licensed software deploys smoothly, runs efficiently and continues to keep pace with the ever-changing demands of your IT and business users.
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middleware, saas, s&s, reduce risk, uncover savings
    
IBM Software
Webinar Published By: IBM Software     Published Date: Jul 06, 2011
Harish Grama updates us on how IBM Rational leverages its own tools to add value to the Rational business strategy and succeeds in measured improvements in software delivery through effective organizational collaboration, automation, and reporting.
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rational, subscription & support, harish grama, software delivery, automation
    
IBM Software
Webinar Published By: IBM Software     Published Date: Jul 06, 2011
Transform your businesses to be smarter, greener and more cost effective by renewing your Software Subscription and Support. Watch our video and learn about the benefits of renewing on-time direct from Debbie Landers, Vice President, Worldwide Client Support, Information Management Software.
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information management, green, renewal, renew, on-time direct
    
IBM Software
Webinar Published By: IBM Software     Published Date: Jul 06, 2011
Learn why you should keep your software subscription up to date.
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ibm, tivoli, software subscription and support, renewal, bill kribbs
    
IBM Software
White Paper Published By: BMC Software     Published Date: Jul 01, 2011
Help Desk software as a service is attractive to many IT departments. It offers the same benefits of traditional IT help desk solutions, in addition to reducing capital expenses, accelerating implementation, and providing easier upgrades. This paper explores considerations for implementing IT service management in-house or as a service.
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service management, bmc software, itil, saas, help desk software
    
BMC Software
White Paper Published By: SAP     Published Date: Jun 30, 2011
Learn more about today's challenges of monetizing connected services across diverse industries such as high tech, financial services, telecommunications and how SAP can help you maximize these opportunities.
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sap, monetizing services, hyperconnected world, internet, wireless networks
    
SAP
Case Study Published By: IBM Corporation     Published Date: Jun 28, 2011
Managing a mixed platform and vendor IT environment presents many challenges. The problems escalate with the number of different tools used to manage the infrastructure. Customers are looking to reduce the number and variety of management tools they must use. One early adopter of IBM's ITCAM for Microsoft Applications shares the lessons learned from that experience and comments on the benefits of the latest version.
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enterprise monitoring, service management, tivoli, itcam, netcool
    
IBM Corporation
Case Study Published By: IBM Corporation     Published Date: Jun 28, 2011
Their ability to deliver services is highly dependent upon their capability to operate with highly reliable and efficient IT operations. The changes described in this case study will help to assure they will be able to achieve that goal.
Tags : 
ibm, service management, tivoli, automation, it asset management
    
IBM Corporation
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