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Service Management

The term Service Management is most widely used as the component of Operations Support Systems responsible for service delivery, such as order management, inventory management, provisioning and activation, network topology management and maintenance, and stability/performance diagnostics of communication service providers and their networks. A service management system automates manual operations of the network, delivery services, and support, making these areas more efficient and error-free.
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White Paper Published By: HP     Published Date: Jul 29, 2008
This white paper describes critical steps IT executives must take to prepare for change and manage an ITSM implementation to maximize its value and ensure that it achieves the full transformation effect it is capable of delivering. IT Service Management (ITSM) is a proven and effective framework for helping IT organizations become more adaptive, flexible, cost effective, and service oriented.
Tags : 
itsm, it service management, service management, itil, mission critical
    
HP
White Paper Published By: HP     Published Date: Jul 29, 2008
This white paper explores the advantages of Operational ITSM- through incremental and continual improvement of service management practices on an ongoing basis. IT organizations must evolve into trusted service providers that adapt quickly, offer cost-effective, reliable, and flexible services to meet today's business initiatives. This evolution is not easy. It requires that the IT organization adopt an IT Service Management (ITSM) framework. Operational ITSM provides an incremental approach for companies that may not have the resources to finance and staff a large ITSM project.
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itsm, service management, service level, service-level, itil
    
HP
Webinar Published By: HP     Published Date: Jul 29, 2008
Join IDC and HP on this webcast about Mission Critical Services. Matt Healey of IDC provides insights on the adoption of consolidation, virtualization and Service Oriented Architecture as aggressive strategies to align IT more closely with business goals.
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erp, mission critical, itsm, service management, soa
    
HP
White Paper Published By: Oco, Inc.     Published Date: Jun 24, 2008
As a Services Executive are you struggling with questions regarding what to measure, how to effectively engage with your customers, and what information should be leveraged and shared with service-chain partners and customers? Leading edge organizations are making tools and data available to their suppliers and customers with aggregated information from multiple data systems. Service-chain partners and customer personnel can now see the same views of service performance and activity. This is the next frontier to creating customer "stickiness" and business growth.
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business analytics, oco, service management, analytical applications, dashboard
    
Oco, Inc.
White Paper Published By: CA SM     Published Date: Jun 02, 2008
The potential benefits of adopting a Knowledge Management strategy are significant and have far-reaching implications for a business when implemented correctly. The correct use of Knowledge Management techniques and technology makes a company agile and more responsive to the needs of the customer, resulting in enhanced business performance and greater return on investment.
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ca sm, ca service management, service management, knowledge management, custoer service
    
CA SM
White Paper Published By: CA SM     Published Date: Jun 02, 2008
IT Asset Management (ITAM) is a cornerstone of IT Service Management (ITSM) yet is often omitted from existing ITSM implementations or initiatives. Version 3 of the Information Technology Infrastructure Library (ITIL) expands the processes, functions and roles in the service life cycle. However, it still does not provide enough details on key process and functional integration points for ITAM.
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ca service management, service management, asset management, it asset management, itil
    
CA SM
White Paper Published By: IBM     Published Date: May 12, 2008
Managing compliance is a huge challenge for companies, straining IT resources needed to meet service level agreements. To overcome these challenges, IT must support the objectives of your business. This white paper describes how IBM Service Management does just that. It defines and monitors IT governance and compliance management in a repeatable manner across businesses of any size.
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service, service management, sla, service level, ibm
    
IBM
White Paper Published By: IBM     Published Date: May 12, 2008
Challenges like competitive pressures, compliance activities and higher operational costs make service management more critical than ever. To keep up, IT operations must constantly improve visibility, control and automation while bridging the gaps among business, development and daily operations.
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itil, service management, governance, risk management, ibm
    
IBM
White Paper Published By: IBM     Published Date: Feb 25, 2008
Why is it that business and IT teams always seem to be at odds with one another? In this IBM white paper, Macehiter Ward-Dutton, specialists in IT business alignment, give a step-by-step explanation of how to make long-term improvements in the relationship between business and IT.
Tags : 
application development, infrastructure management, slm, sla, service level
    
IBM
White Paper Published By: OnForce     Published Date: Feb 19, 2008
Discover how you can find highly qualified contract IT service professionals with the skill sets you need, when and where you need them, on demand. Get the free white paper, “8 Ways On-Site Services Can Drive Revenue Now,” featuring commentary from industry analysts and leaders like Gartner, IDC and CRN.
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crn, reseller, retailer, service, vendor selection
    
OnForce
White Paper Published By: OnForce     Published Date: Feb 19, 2008
Learn how VARs, solution providers and IT staffing firms are finding the contract IT service professionals they need to drive service revenue without adding overhead.  Get the free Ziff Davis white paper, “Strategies For Growing IT Service Revenues.”
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crn, reseller, retailer, service, vendor selection
    
OnForce
White Paper Published By: newScale     Published Date: Jan 30, 2008
Demand for IT services is outpacing the growth of IT budgets. The business constantly requests new services, requires higher service levels, and expects more consistent service delivery. With supply constrained, the only solution is to manage this demand more effectively. The new version of ITIL prescribes essential changes to help IT and the business tackle this difficult task.
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service, service management, service catalog, newscale, itil
    
newScale
White Paper Published By: newScale     Published Date: Jan 30, 2008
Many organizations implementing ITIL as part of their IT Service Management framework begin with the Configuration Management Database (CMDB). While a CMDB is a key piece of any successful ITIL implementation, there are several traps that are easily fallen into when implementing one.
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change management, cmdb, service catalogue, service catalog, service management
    
newScale
White Paper Published By: newScale     Published Date: Jan 30, 2008
This white paper outlines the challenges associated with IT Request Management and ten best practices that represent the hard-won knowledge from dozens of successful Service Request Management projects. By following these guidelines, your IT organization can provide more responsive service delivery, increase operational efficiency, and improve internal customer satisfaction.
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itil, service catalog, service catalogue, itil service catalogue, it service catalogue
    
newScale
White Paper Published By: newScale     Published Date: Jan 30, 2008
This white paper is intended to share some of those lessons learned and suggesting ways you can achieve success by avoiding the most common pitfalls. But before we talk about the typical mistakes in creating a Service Catalog, let’s briefly review its purpose.
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service catalog, service management, newscale, customer service, itil
    
newScale
White Paper Published By: Solidcore     Published Date: Jan 07, 2008
It is widely acknowledged that unauthorized changes made to an IT Infrastructure cause up to 80% of system unavailability.  Learn how adding change control to your existing or planned change management infrastructure can help improve IT service availability, lower compliance costs, and accelerate your ITIL implementations.
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control change, change management, high availability, change control, sla
    
Solidcore
White Paper Published By: Solidcore     Published Date: Jan 07, 2008
Demonstrating ROI for service management investments can be difficult, especially with multi-phase deployments like ITIL that can require significant up-front investment in exchange for returns produced in the future.  Learn how setting milestones and measuring the value of each phase of an ITIL implementation can help prove the project’s value and shape its focus.
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itil, roi, service, service management, solidcore
    
Solidcore
White Paper Published By: WebEx     Published Date: Dec 14, 2007
With the growing array of hardware, software, and systems necessary to support businesses, today more than ever, software-as-a-service or on-demand solutions offer feature-rich, real-time functionality without the burden associated with deploying, managing and supporting an in-house approach.  See if it’s right for you.
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service management, saas, software as a service, customer service, smb
    
WebEx
White Paper Published By: Tideway Systems     Published Date: Dec 11, 2007
This report provided by Enterprise Management Associates (EMA) is developed around research that's focused on showing the many faces of the CMDB – as a central point for governance, asset, inventory, change and configuration control, and as a core system, in many cases for more effective service assurance. Designated for IT adopters and planners – read by executives, as well as, architects, and technical influencers.
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cmdb, configuration management, change management, itil, service management
    
Tideway Systems
White Paper Published By: Kinetic Data     Published Date: Oct 15, 2007
Properly implemented, service catalogs can help IT run as a business - not just "like" a business. They improve communication, provide users with easier access to IT services, and enable measurement-driven continuous process improvement. This white paper shows you how to achieve a successful service catalog implementation on BMC Remedy and extend the benefits of service catalogs across functional areas.
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itsm, service management, service, service catalog, service catalogs
    
Kinetic Data
White Paper Published By: Stratus Technologies     Published Date: Sep 19, 2007
For mission-critical IT, service outages and data loss pose serious consequences.  This white paper examines how availability management, disaster recovery and business continuity support one another and offers insight to find success at all of them.
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business continuity, disaster recovery, high availability, stratus, stratus technologies
    
Stratus Technologies
White Paper Published By: Tripwire     Published Date: Jul 05, 2007
Discover how high-performing IT organizations are able to create a culture that supports and uses change management to their advantage, facilitating enterprise business goals.
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cmdb, configuration management, auditing, risk management, audit
    
Tripwire
White Paper Published By: OnForce     Published Date: Apr 22, 2007
“8 Ways Every Solution provider Can Profit from Rollouts Now” demonstrates how rollouts are creating strong sales opportunities for solution providers of all sizes. Importantly, it also addresses how solution providers have finally “cracked the code” of transforming this high-volume business, which is extremely service intensive, into a high-profit business via innovative on-site service delivery models that let them find the contract IT service professionals they need, right when they need them.
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service model, roll-out, rollout, roll-outs, rollouts
    
OnForce
White Paper Published By: Microsoft Dynamics     Published Date: Apr 13, 2007
Read how demand planning software packages can help manufacturers to establish baseline sales forecasts, incorporating multiple inputs; perform sophisticated analysis that improves their use of human and capital resources; and better understand their markets and customers.
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microsoft dynamics, microsoft, microsoft white papers, microsoft, dynamics
    
Microsoft Dynamics
White Paper Published By: ThousandEyes     Published Date: Jan 14, 2018
Read how Network Intelligence equips your team to deliver predictable digital experience in the cloud era.
Tags : 
thousandeyes, network intelligence, business application, application performance management, cloud applications
    
ThousandEyes
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Special Report

In this webinar Black Duck Software (www.blackducksoftware.com), together with representatives of SAP, will review the benefits open source offers to development organizations, the management challenges it presents, and approaches for addressing those challenges.

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