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Service Management

The term Service Management is most widely used as the component of Operations Support Systems responsible for service delivery, such as order management, inventory management, provisioning and activation, network topology management and maintenance, and stability/performance diagnostics of communication service providers and their networks. A service management system automates manual operations of the network, delivery services, and support, making these areas more efficient and error-free.
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White Paper Published By: Dell     Published Date: Nov 15, 2016
PCs have been the core productivity tool for organizations for years, but the workforce and technology trends are changing dramatically. With Windows 10, hypermobile employees, and increasing security threats, it’s more critical than ever for IT to understand how the latest PCs have evolved to tackle these challenges. Download this eGuide from Dell and Intel® to learn how… · Dell’s latest commercial notebooks, 2-in-1s, tablets and desktops are thinner, lighter, faster, and more beautiful than ever before · New PCs can increase productivity by up to 50% and reduce security concerns with built-in data protection software · Windows 10 will affect commercial organizations and how IT can plan for the next wave of PCs and devices
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upgrade, principled technologies, mobility, windows 10, windows
    
Dell
White Paper Published By: IBM     Published Date: Oct 06, 2016
IBM LinuxONE servers are effective in-house Linux cloud server platforms that counter these myths and can provide IT executives with an alternative Linux infrastructure solution that will help organizations contain costs, become more competitive, and assist with a transformation to a least-cost consumption-based usage model.
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ibm, linux solutions, websphere, operating systems, network management
    
IBM
Webinar Published By: Cisco     Published Date: Feb 23, 2016
The TechWiseTV team and guest experts take an in-depth look at how industries like these are utilizing the data they are gathering from the factory floor all the way out to the field.
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data management, business practices, internet, infrastructure, business intelligence
    
Cisco
White Paper Published By: Cisco     Published Date: Feb 23, 2016
Cloud adoption is an expanding part of IT organizations’ strategies, and IT architects are growing more sophisticated in how they think about cloud; however, as of early 2015, relatively few organizations have truly advanced levels of cloud maturity. In IDC’s recent worldwide CloudView Survey, we discovered that nearly 60% of organizations are currently using or planning to implement some form of cloud — whether for a single project or their portfolio, for test/development environments, or to run mission-critical applications 24 x 7 — but only 25% have reached the level that IDC would call “mature”— that is, building repeatable, managed, or optimized cloud strategies. There is significant room for improvement.
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cloud, organization strategies, information technology, network management, best practices
    
Cisco
Webinar Published By: Cisco     Published Date: Aug 28, 2015
Viewing this video you will learn: What is impeding many organizations from adopting cloud–based service delivery How to apply automation across all organizational layers using a stepwise, pragmatic approach with Cisco ONE Enterprise Cloud Suite.
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cloud, hybrid, iot, public cloud, service
    
Cisco
White Paper Published By: Cisco     Published Date: Aug 28, 2015
IDC research shows that an increasing number of organizations are looking to deploy OpenStack as the foundation for their cloud environments to provide a more agile but secure IT backbone to enable, and in some cases transform key business processes.
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openstack, enterprise, cloud computing, agile, productivity
    
Cisco
White Paper Published By: IBM     Published Date: Jan 09, 2014
This interactive eBook describes how virtualization is not a device to implement, but rather a journey to realize greater and greater gains. Featuring cases from midsize companies around the world, the eBook details how to get started, the importance of consolidation, tangible ways to fully benefit from virtualization and more.
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ibm, virtualization, ebook, midsize businesses, midmarket
    
IBM
Webinar Published By: ServiceNow     Published Date: Jul 12, 2013
Join Craig McDonogh and Rob Phillips for a live demonstration of what can happen when ServiceNow is used across an enterprise. You'll see representative examples from the CIO to the Facilities Manager and everyone in between.
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servicenow, cio, facilities manager, business intelligence, project management
    
ServiceNow
White Paper Published By: HP - Enterprise     Published Date: Jun 05, 2013
Mobile applications have swept across geographic boundaries, cultures, and enterprises faster than any previous technology innovation. Consumers around the world use them to find their way when they travel by car and verify flight details when they travel by air. They check bank balances and sports scores, reserve theater tickets and dining reservations, shop online, pay bills, download entertainment, and participate in dozens of other everyday activities—using convenient portable devices like smart phones and tablets. The demand for this kind of convenience has spilled over into the world of work as well, and employees today expect to use their mobile devices to check email, participate in meetings, access files—even use enterprise applications, like ERP and CRM, that drive business processes.
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mobile application, mobile convenience, business opportunities, travel, mobile data systems
    
HP - Enterprise
White Paper Published By: HP - Enterprise     Published Date: Jun 04, 2013
Many organizations are now moving parts of their IT infrastructure to the Cloud. However, managing these resources within a comprehensive management framework is still essential. And the management approach for these hybrid environments needs to take a step forward and start to focus on service level management, not the care and feeding of discrete components. This whitepaper provides the information needed on implementing Business Service Management (BSM) in hybrid environments.
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it infrastructure, cloud, business service management, hybrid environments, project management
    
HP - Enterprise
Webinar Published By: ServiceNow     Published Date: Apr 19, 2013
A robust configuration management database (CMDB) is the heart of a successful service knowledge management system. It is the faithful source of configuration details and relationships people rely on to manage services throughout their lifecycle. Like personal relationships, building and maintaining an effective CMDB is a commitment that requires care and attention to get the best value.
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configuration management, database, database management, application integration, business intelligence
    
ServiceNow
White Paper Published By: Dell     Published Date: Jul 30, 2012
This Executive Brief is one of five installments in this series that will examine trends you need to include in your IT planning in 2012.
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disaster recovery, integrated management, service mangement, cloud computing, deskto virtualization
    
Dell
White Paper Published By: Dell Software     Published Date: Jul 18, 2012
Choosing a help desk solution
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technology, help desk, management, tracking problems, ticket requests
    
Dell Software
White Paper Published By: Dell Software     Published Date: Jul 18, 2012
Manage Service Accounts
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scriptlogic, better service management, service accounts, managing service accounts, windows
    
Dell Software
White Paper Published By: Dell Software     Published Date: Jul 18, 2012
Implement PCI Compliance
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pci, payment card industry, data security, scriptlogic, mocrosoft windows
    
Dell Software
White Paper Published By: Dell Software     Published Date: Jul 17, 2012
File Server Migrations
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file server migration, access control lists, acls, sid, local users
    
Dell Software
White Paper Published By: SAP     Published Date: Jul 17, 2012
With best-in-class processes supported by the right IT infrastructure, today's service parts organizations can operate at a new level of flexibility, efficiency, and responsiveness. This paper is the first in a five-part series that describes the best-in-class processes of Cat Logistics Services Inc. (Cat Logistics), a wholly owned subsidiary of Caterpillar Inc. It explores how Cat Logistics has optimized its demand-planning processes to proactively address customer demands and drive profitable growth.
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infrastructure, white paper, best processes, growth, best practices
    
SAP
White Paper Published By: Dell Software     Published Date: Jul 17, 2012
How to meet HIPAA standards
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hipaa, techical safeguards, solutions, security management, data security
    
Dell Software
White Paper Published By: IBM     Published Date: Jul 13, 2012
This white paper examines the changing nature of the workplace and the demands it places on IT managers for faster delivery of high-quality, flexible services while providing a quick return on IT investment.
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ibm, technology, security, white paper, management
    
IBM
White Paper Published By: HP and Intel® Xeon® processors     Published Date: May 08, 2012
Read this whitepaper to learn three simple steps Small to medium size businesses can take to heighten business performance and increase brand office productivity.
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trends, performance, customer, customer experiences, flexibility
    
HP and Intel® Xeon® processors
White Paper Published By: IBM     Published Date: Apr 18, 2012
IBM IT service management solutions help control costs, enhance performance and increase security in the virtual environment, with software for IT provisioning, IT monitoring, virtual storage, IT security, usage and accounting, software license management and more.
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ibm, technology, powervm, vmware, virtualization
    
IBM
White Paper Published By: AtTask     Published Date: Feb 11, 2012
In this free case study Forrester Research explains how the melding of task management with social networking is increasing transparency and team member buy-in for projects - dramatically increasing projects delivered on time and within budget.
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task management software, task tracking software, task software, task project management, business task management software
    
AtTask
White Paper Published By: AtTask     Published Date: Feb 11, 2012
It really doesn't matter if you are leading an army into battle or a product into market, sometimes the best solutions seem counter-intuitive. The same is true with project management. This document will safeguard your success.
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project management mistakes, project management failures, it project failures, project failure statistics, project failure reasons
    
AtTask
White Paper Published By: Internap     Published Date: Sep 19, 2011
Is your IT Infrastructure reaching its limits? Read this eBook today to learn how leading enterprises have leveraged Internap's services to gain a competitive edge.
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internap, connectivity solution, colocation, infrastructure, application integration
    
Internap
White Paper Published By: YouSendIt     Published Date: Sep 08, 2011
This helps to answer the critical question about what are the best opportunities for IT to deliver short- and long-term business value without diverting limited resources from IT's front-line goals of keeping business running.
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yousendit, it leaders, dortch, business value, front-line goals
    
YouSendIt
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Special Report

In this webinar Black Duck Software (www.blackducksoftware.com), together with representatives of SAP, will review the benefits open source offers to development organizations, the management challenges it presents, and approaches for addressing those challenges.

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