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Service Management

The term Service Management is most widely used as the component of Operations Support Systems responsible for service delivery, such as order management, inventory management, provisioning and activation, network topology management and maintenance, and stability/performance diagnostics of communication service providers and their networks. A service management system automates manual operations of the network, delivery services, and support, making these areas more efficient and error-free.
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White Paper Published By: Citrix Systems     Published Date: Sep 08, 2011
Get flexible app delivery capacity in your datacenter that easily scales as demand grows. Free "Pay-As-You-Grow" guide from Citrix shows you how.
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citrix, pay-as-you-grow, network elasticity, netscaler, new applications
    
Citrix Systems
White Paper Published By: TDi Technologies     Published Date: Aug 29, 2011
It's clear something is wrong. Business interruptions, outages, and other negative consequences happen far too often.
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it infrastructure. it management, service levels, systems adminstrator, distributed computing, infrastructure
    
TDi Technologies
White Paper Published By: ScriptLogic     Published Date: Aug 23, 2011
Free Whitepaper | The Definitive Guide to Logon Script Replacement
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scriptlogic, desktop management, desktop configuration, dial, vpn
    
ScriptLogic
White Paper Published By: Avocent     Published Date: Aug 22, 2011
A Guide to Secure, Consolidated Remote Server Management.
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avocent, remote server management, service processor technologies, remote management tools, service availability
    
Avocent
White Paper Published By: Avocent     Published Date: Aug 22, 2011
This whitepaper discusses how enterprises can take steps to optimize their data center infrastructures before experimenting with cloud computing.
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avocent, data center infrastructure, cloud computing, power management, infrastructure
    
Avocent
White Paper Published By: Avocent     Published Date: Aug 22, 2011
Enterprise Management Associates® (EMAT) analysts explore a pragmatic view of data center management in order to deliver the best practices in real-world data centers for over-arching management solutions.
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avocent, data center manangement control, centralized data center manageability, ema™, enterprise management associates ®
    
Avocent
White Paper Published By: ScriptLogic     Published Date: Aug 18, 2011
One of the biggest complexities in desktop management is the fact that no organization has a single desktop configuration and need. There should and there is a better way. Download this whitepaper to find out more.
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scriptlogic, desktop management, desktop configuration, dial, vpn
    
ScriptLogic
Webinar Published By: Central Desktop     Published Date: Aug 05, 2011
Central Desktop is the ideal collaboration software for technology companies looking for a secure, powerful solution that will reduce costs, enhance team collaboration and improve project management. It helps IT directors and teams keep documentation up-to-date, share files, manage versions, and keep internal business units from using unapproved, non secure services for sharing documents online and internally. >>>Register to learn more
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social collaboration, online collaboration, collaboration software, team collaboration, sharepoint alternative
    
Central Desktop
White Paper Published By: CA Technologies     Published Date: Jul 06, 2011
The concept of cloud computing implies that the cloud computing platform is "mist" - ethereal and simple. In reality, it requires a complex infrastructure and sophisticated processes to make the illusion a reality
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cloud-computing. ca, cloud, private-cloud, cloud computing, white paper
    
CA Technologies
White Paper Published By: CA Technologies     Published Date: Jul 06, 2011
Written by Malcolm Fry, this whitepaper is based on the service life cycle approach to service management and it provides a great foundation to organisations who want to reduce risk and gain maximum benefit from cloud computing.
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ca. service management, it service management, cloud-computing, cloud, servicedesk
    
CA Technologies
White Paper Published By: ISOdx Solutions     Published Date: Feb 24, 2011
Customer support performance has declined in tandem with increase of technology complexity. Incidents are harder to solve, customer downtime has escalated ??customer success is impacted and the bottom line is stressed. Suppor
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automated diagnostics, service management
    
ISOdx Solutions
White Paper Published By: Kingston     Published Date: Feb 15, 2011
Learn how to balance the positive and negative effects of memory utilization in virtual infrastructures to better handle system workload and priority--while improving server utilization
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virtualization, memory overcommitment, memory performance, memory reclamation, vmware
    
Kingston
White Paper Published By: MKAdvantage     Published Date: Feb 03, 2011
This paper describes some best practices around how to gather requirements for an upcoming ITSM project
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itsm assessment, itsm requirements, itsm planning, monitoring and management, itil
    
MKAdvantage
White Paper Published By: M3 Consulting, Inc.     Published Date: Feb 03, 2011
Offshoring Is a Cost Effective Solution to Your IT Needs
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software design, application development, web design, offshoring, it solutions
    
M3 Consulting, Inc.
White Paper Published By: N-able     Published Date: Nov 23, 2010
IT Service Delivery: From Basic Automation through to Managed Services
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it automation, network monitoring, remote desktop, network management, msp
    
N-able
White Paper Published By: Gartner, Inc     Published Date: Oct 28, 2010
New technologies emerge every day, but not all of them pay off, and adopting them too early might be risky for your organization.
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emerging trends, emerging technologies, hype cycle, new technologies, it trends
    
Gartner, Inc
White Paper Published By: Ayehu eyeShare     Published Date: Oct 06, 2010
Simplifying Problem Resolution with Cutting-Edge IT Technology
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it automation, it process automation, runbook automation, problem resolution, it operations automation
    
Ayehu eyeShare
White Paper Published By: Axios Systems     Published Date: Sep 16, 2010
Choosing a Service Desk or ITSM solution? Read this whitepaper first - authored by Sharon Taylor, Chief Architect of ITIL V3.
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itil whitepaper, choosing itil tools, itil toolsets, it service catalog, itsm tool upgrade
    
Axios Systems
White Paper Published By: Aternity     Published Date: Aug 20, 2010
View an on-demand webinar on "Improve End User Experience With Proactive Application Performance Management" and download Aberdeen's latest research on Application Performance Management.
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application performance management, desktop virtualization, end user experience, employee performance, itil
    
Aternity
White Paper Published By: xmannnnn     Published Date: Aug 06, 2010
Ultra High Speed Internet, TV and local/long distance phone services combined into 1 superior service.
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active directory, bandwidth management, convergence, distributed computing, ethernet networking
    
xmannnnn
Webinar Published By: IBM     Published Date: Sep 02, 2009
The real question is how to properly value the products and make the decisions that will deliver the most value to the business.
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product portfolio trade-offs, focal point, ibm, webcast, strategic decisions
    
IBM
White Paper Published By: Bocada     Published Date: Aug 21, 2009
The paper then reveals a methodical, step by step process for implementing an SLA, from drawing up the initial requirements, to using the SLA to drive continuous improvements that are squarely focused on strategic business value.
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service level, sla, service level agreement, service-level agreement, business management
    
Bocada
White Paper Published By: PassGo     Published Date: Aug 21, 2009
Management of user ID accounts is expensive for business, frustrating for users, and open to abuse. A user account Helpdesk in a large organization typically deals with many thousands of Helpdesk calls each year, and the costs surrounding this are significant. Any operation that requires human intervention can become a bottleneck during especially busy periods.
Tags : 
crm, customer relationship management, customer service, helpdesk, help desk
    
PassGo
White Paper Published By: PerformanceIT     Published Date: Aug 21, 2009
With the current demands on today's CIO and IT Managers, implementing a top notch, easy-to-use proactive network, application and server support structure that meets budgetary confines can seem like a daunting task. Until now...
Tags : 
infrastructure, network management, server management, application performance management, server support
    
PerformanceIT
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