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Service Management

The term Service Management is most widely used as the component of Operations Support Systems responsible for service delivery, such as order management, inventory management, provisioning and activation, network topology management and maintenance, and stability/performance diagnostics of communication service providers and their networks. A service management system automates manual operations of the network, delivery services, and support, making these areas more efficient and error-free.
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White Paper Published By: IBM     Published Date: Jun 16, 2015
IBM takes a broadly integrated approach to hardware, software and multi-vendor support that can help you find new ways to help simplify IT asset management, enhance quality and control costs.
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technology infrastructure, virtualization, it business solutions, software service services, best practices
    
IBM
White Paper Published By: IBM     Published Date: Jun 16, 2015
This brochure talks about the IBM Technical Support Services and it helps: Mitigate business risk with services from a forward-thinking industry innovator, Enhance IT availability with a virtually unmatched global infrastructure, Support your unique needs with extensive, flexible and customizable service options, Facilitate easier access to the support you need, Reduce complexity with a single point of contact for nearly all your IT needs, and Facilitate a positive return on investment and performance results
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it technical support, it availability, support services, return on investment, performance results
    
IBM
White Paper Published By: CDW     Published Date: Jun 15, 2015
This Technology Spotlight discusses the challenges organizations face in migrating off Windows Server 2003 and key considerations and steps involved in this important strategic IT undertaking.
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servers, windows, 2003, upgrade, server hardware
    
CDW
White Paper Published By: Iron Mountain     Published Date: Jun 01, 2015
Er ist nicht nur wichtig für die Compliance, sondern hilft auch, Kosten zu kontrollieren und sicherzustellen, dass Informationen zur Verfügung stehen, wenn sie benötigt werden - unabhängig vom Speicher- oder Aufbewahrungsort.
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infrastructure, storage management, business process automation, records management, service management
    
Iron Mountain
White Paper Published By: Iron Mountain     Published Date: Jun 01, 2015
Der wirtschaftliche Umgang mit Informationen basiert auf einer umfassenden, von allen Beteiligten unterstützten Strategie, die eine optimale Wertschöpfung der Informationen ermöglicht und das Risiko in jeder "Lebensphase" von Akten und Informationen minimiert, angefangen bei der ersten Erstellung bis hin zur sicheren Vernichtung.
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network performance management, storage management, collaboration, collaborative commerce, document management
    
Iron Mountain
White Paper Published By: Iron Mountain     Published Date: Jun 01, 2015
Deze stap is belangrijk, niet alleen om compliance te verzekeren maar ook om de kosten in de hand te houden. Ook waarborgt u dat uw informatie op het juiste moment beschikbaar is, onafhankelijk van waar deze zich bevindt.
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storage management, collaboration, information management, records management, service management
    
Iron Mountain
White Paper Published By: Dell EMC     Published Date: May 29, 2015
EMC Enterprise Hybrid Cloud Solution Brings Private and Public Cloud Together - This Analyst Report addresses the challenge of managing and administering both on-premises private cloud and off-premises public cloud models together. The EMC Enterprise Hybrid Cloud solution simplifies deployment of a hybrid cloud operating model, enabling IT to become a broker of trusted cloud services sourced from on-prem private clouds and off-prem public clouds, enabling IT to support the ever-expanding set of workloads their business requires.
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cloud service, applications, workload, big data, software
    
Dell EMC
White Paper Published By: Cisco     Published Date: May 14, 2015
En réalité, les entreprises comptent déjà sur le département IT pour devenir plus stratégiques et plus influentes. En effet, le département IT contribue à favoriser la croissance, à doper le chiffre d'affaires, à catalyser l'innovation et à offrir de nouvelles expériences aux clients. Sa mission n'est plus de gérer ni de dépanner l'infrastructure technologique. Il a désormais pour vocation de transformer les processus et de favoriser la réussite de l'entreprise
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cloud computing, erp, cisco, service management, data warehousing
    
Cisco
White Paper Published By: Cisco     Published Date: May 14, 2015
Whitepaper exploring the way that cloud computing is reshaping the roles of IT teams and enabling departments to redefine their partnership with business groups.
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cloud computing, erp, productivity, applications, efficiency
    
Cisco
White Paper Published By: Cisco     Published Date: May 14, 2015
Imaginez une équipe IT moins réactive et plus proactive, moins tactique et plus stratégique. Une entreprise qui anticipe les besoins, formule des recommandations proactives et répond à de nouvelles demandes et opportunités promptement et avec efficacité, tout en établissant des partenariats entre les entités commerciales.
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cloud computing, erp, productivity, applications, efficiency
    
Cisco
White Paper Published By: Cisco     Published Date: May 14, 2015
Cisco Validated designs (CVds) provide the framework for systems design based on common use cases or current engineering system priorities.
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cloud computing, erp, productivity, applications, efficiency
    
Cisco
White Paper Published By: Cisco     Published Date: May 14, 2015
Cisco Validated Designs (CVDs) present systems that are based on common use cases or engineering priorities. CVDs incorporate a broad set of technologies, features, and applications that address customer needs. Cisco engineers have comprehensively tested and documented each design in order to ensure faster, more reliable, and fully predictable deployment.
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networking, api, applications, management, visualizing
    
Cisco
White Paper Published By: Kaseya     Published Date: May 13, 2015
To get the most out of their computer automation initiatives, healthcare organizations must take a step back, assess their current IT environments, adjust as needed and make important decisions regarding the future of their IT infrastructures.
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kaseya, hybrid, cloud, management, msp
    
Kaseya
White Paper Published By: Kaseya     Published Date: May 13, 2015
While seemingly counter intuitive, organizations can actually create IT efficiencies without having to cut service levels by adopting a systems management strategy that embraces the concept of “Discover, Manage, Automate and Validate.”
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kaseya, hybrid, cloud, management, msp
    
Kaseya
White Paper Published By: Kaseya     Published Date: May 13, 2015
Healthcare systems are inherently distributed across large campus environments, making regular IT systems management complex and time consuming. The risks of irregular maintenance and non-compliance of IT and security policies are not only measured in dollars lost but in lives saved.
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network management, network performance, service management
    
Kaseya
White Paper Published By: Kaseya     Published Date: May 13, 2015
From dealing with rogue “IT hobbyists” to latest compliance hurdles, Kaseya presents solutions for common IT systems management pain points in the Banking Sector.
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kaseya, hybrid, cloud, management, msp
    
Kaseya
White Paper Published By: ComputeNext     Published Date: May 11, 2015
Digital Realty’s core function is to provide the power, cooling, and space required for businesses to operate, grow and expand internationally in the internet age.
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computenext, colocation, data center, cloud, infrastructure
    
ComputeNext
White Paper Published By: IBM     Published Date: Apr 15, 2015
Optimize your business processes in the cloud with a next generation BPM strategy — an intelligent Business Platform (iBP) that implements an on demand, “service as you need it” model. Take advantage of Infrastructure as a Service (IaaS) for pure technology - processing, storage, networks with payment based on usage. Develop and manage business processes using the BPM Platform as a Service (BPMaaS), providing the BPMS tools supported by cloud services. Work with live business processes used by customers, suppliers, employees and trading partners, using Business Processes as a Service.
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ibm, optimization, cloud computing, iaas, business platform
    
IBM
White Paper Published By: IBM MaaS360     Published Date: Apr 15, 2015
Volume III: Four Components of a Solid Mobile App Strategy! Successfully becoming mobile first and app enabled is a simple exercise of discovery, scalability, sustainability and security.
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fiberlink, mobile users, strategy, app enabled, scalability
    
IBM MaaS360
White Paper Published By: VMTurbo     Published Date: Apr 14, 2015
Seconds of Delay Have Multi-Million Dollar Consequences, Demand-Driven Control Changes the Game Principled Technologies deployed VMTurbo’s Demand-Driven Control platform in their virtualized data center. VMTurbo assures application performance while maximizing infrastructure utilization. Principled Technologies implemented VMTurbo’s recommendations in its virtual environment with an OLTP application, and saw significant improvements in performance. Learn how Principled Technologies achieved a 37% decrease in latency and 23% increase in orders per minute (OPM).
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vmturbo, datacenter, performance, production, operations
    
VMTurbo
White Paper Published By: Cisco     Published Date: Apr 10, 2015
The data center has gone through many major evolutionary changes over the past several decades, and each change has been defined by major shifts in architectures. The industry moved from the mainframe era to client/server computing and then to Internet computing. In 2011, another major shift began: the shift to a virtual data center. This has been the primary driver in enabling customers to transition to the cloud and ultimately IT as a service. The shift to a virtual data center will be the single biggest transition in the history of computing. It will reshape all the major data center tiers: applications, storage, servers and the network.
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cisco, zk research, data center, itaas, migration
    
Cisco
Webinar Published By: IBM     Published Date: Apr 07, 2015
Today, the growth in the volume, variety, and availability of health data allows greater focus on individual wellness, as well as a way to provide care in a smarter way. In this webcast you will learn how the IBM Integration solution for healthcare can provide rapid connectivity, simplify IT infrastructure and drive enhanced patient care.
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ibm, integration, connectivity, it infrastructure, healthcare providers
    
IBM
Webinar Published By: IBM     Published Date: Apr 07, 2015
Learn how to understand, manage and debug problems due to size, complexity and scale in operation of virtualized networks for modern data centers, including developer- and user-controlled software in clouds.
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ibm, scale, data center, software, cloud
    
IBM
Webinar Published By: IBM     Published Date: Apr 07, 2015
You may be considering the move to a SaaS model for several reasons: it's cheaper, easier, more flexible. But then reality sets in. You can't afford to move to SaaS right away. Many of your apps are too mission-critical to trust SaaS at this point, and security restrictions and company guidelines will not allow you to use SaaS for many apps. However, for some apps, it's not an issue, and that number continues to grow. So how do you reconcile? Enter stage left-- Hybrid APM. With the ability to pick and choose between SaaS or on-premises monitoring for your different applications and components, wherever they reside, your troubles are alleviated and the shift towards SaaS can be seamless.
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ibm, saas, mission-critical, security, apps
    
IBM
White Paper Published By: Kaseya     Published Date: Mar 12, 2015
Turn management data into actionable business information that helps create operational efficiencies and demonstrate value.
Tags : 
data management, business information, audits, inventory information, it policies
    
Kaseya
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Special Report

In this webinar Black Duck Software (www.blackducksoftware.com), together with representatives of SAP, will review the benefits open source offers to development organizations, the management challenges it presents, and approaches for addressing those challenges.

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