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The Exceptional Customer Experience: It's All About the Process

White Paper Published By: Interactive Intelligence
Interactive Intelligence
Published:  Jul 20, 2010
Type:  White Paper
Length:  14 pages

Effective business processes help create a positive customer experience. So why do processes break down, and why do companies continually incorporate them when they're "broken"? Fixing dysfunctional service-related processes requires addressing four general problem areas first. Read how to identify and fix those areas, and service will consistently exceed customer expectations.

Tags : 
interactive intelligence, customer experience, tco, it management, business process automation, bpa, soa, business process management, service oriented architecture

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